South Africa Lodge

43 Stakes Hill Road, Waterlooville PO7 7LA

South Africa Lodge specialises in helping people who have been diagnosed with Dementia, Alzheimer's disease ,mental disorder and some neurological conditions. The home offers a safe environment and has wheelchair access throughout.

A comfortable and spacious interior includes en-suite bedrooms, colourful decorations and a large garden area. Residents are encouraged to make the most of their surroundings and live an active lifestyle.

A full clinical team develops care packages that maximise the individual potential of residents. Every resident is carefully assessed before any placement and care packages reviewed on a regular basis.

The quality of care at South Africa Lodge is underpinned by strong governance processes and the continual development of staff skills.

Group: Cornerstone Health Care Ltd

Person in charge: Vicky Thew (Chief Operating Officer)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 94 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: self, local authority, health, third party. Ages 50+.

Single Rooms: 94

Rooms with ensuite WC: 94

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are encouraged and welcomed at any time.

Parking:

Adequate on site parking for staff and visitors. The home has designated parking for those who are less able.

Latest Care Quality Commission* Report on South Africa Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for South Africa Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for South Africa Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for South Africa Lodge is calculated as follows: ( (58 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.266 Points relating to the number of positive Reviews for South Africa Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.8 positive Reviews (94 registered maximum number of service users ÷ 5). 5 Reviews ÷ 18.8 Target = 0.266

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 South Africa Lodge has a Review Score of 9.1 (9.058) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend South Africa Lodge?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to South Africa Lodge

  • Wife of Resident/Service User
    3
  • Daughter of Resident/Service User
    1
  • Father of Resident/Service User
    1
  • Son of Resident/Service User
    1

Our daughter has been living at South Africa Lodge since December 2016. When we arrived she had several serious health problems. During the time she has bee there we have visited most days and have seen the excellent care and support she has been given by all the staff. Not only do they care for our daughter, but they have shown us (her parents) kindness and support too, especially during the difficult times we've been through.

How likely would you be to recommend South Africa Lodge? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

My husband was moved to South Africa Lodge from another nursing home. I am really pleased with his care and improvement. He's so much more settled. The staff are caring, friendly and welcoming. The home is extremely clean and so are the residents. I am kept informed of all his care.

How likely would you be to recommend South Africa Lodge? Extremely Likely

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Average Rating:   5 out of 5

I would like to say that my husband is well looked after and cared for at all times. I would tell anyone who asks what it's like there and I say just that it's wonderful there.

I can go home after seeing my husband every day and know that he is safe and well looked after.

How likely would you be to recommend South Africa Lodge? Extremely Likely

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Average Rating:   5 out of 5

My husband has been a resident of South Africa Lodge, Waterlooville for seven years. He has late stages of Alzheimer's and other illnesses. I am fully satisfied with his care and prompt treatment when ill. The staff at all levels are caring, competent, hard working and adhere to individual care plans. GP's visit twice weekly and OT's are also in attendance. Cleanliness and hygiene is very good, food delicious too. The home has beautiful well-used gardens, excellent entertainment team, two mini buses used for visits, wheel chairs can be used. It is a pleasure to visit as everyone is friendly and welcoming.

How likely would you be to recommend South Africa Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Victoria Thew, Chief Operating Officer at South Africa Lodge responded to this review on 17 Aug 2017:

Thank you so much for taking the time to share these words Jean.
Kind regards, Vicky

My mother has been a resident for approx one year, in that time I have found the Lodge staff to be unwavering in their aims to make this a "home" for her.
The nursing care is second to none and the emotional care constant, recently we were asked if anything else could make things better for mum, even though this involved providing a room with a wet room as mum is in a wheelchair this was organised quickly and efficiently taking on all emotional health and well-being. I can't praise them enough.

How likely would you be to recommend South Africa Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

Victoria Thew, Chief Operating Officer at South Africa Lodge responded to this review on 15 Aug 2017:

Thank you for taking the time to review South Africa Lodge. The team will be touched by your recognition of the care they deliver. Thank you, Vicky.

My Dad recently passed away whilst in South Africa Lodge. Although Dad was only in the Lodge for a month or so, I can only describe the conditions, facilities, care and attention provided to Dad, and support for us as a family, as being above and beyond anything that we expected.

From the outset we were told to treat the premises as our home, whilst we were there, in terms of making tea etc.

On the final day we were provided with food for all family members present and my mother was provided with a bedroom for the final night.

South Africa Lodge was the only Nursing Home that was offering to take Dad with the level of care he required but I am so glad he spent his last days in such a wonderful environment. We will never forget how in the last 36 hours, when death was imminent, the staff still religiously changed Dad and his bedding every few hours. Its amazing how such memories stick at sad times.

It would be unfair to single out any individual member of staff as all provided the highest possible standards of attention, care, support and friendliness.

We cannot praise South Africa Lodge enough and are reassured knowing that Dads last days were spent in such a wonderful environment

How likely would you be to recommend South Africa Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

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