South Africa Lodge

43 Stakes Hill Road, Waterlooville PO7 7LA
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9.7 80 Reviews
  • South Africa Lodge, Waterlooville
South Africa Lodge focuses solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. The home offers a safe environment and has wheelchair access throughout.

A comfortable and spacious interior includes en-suite bedrooms, colourful decorations and a large garden area. Residents are encouraged to make the most of their surroundings and live an active lifestyle.

A full clinical team develops care packages that maximise the individual potential of residents. Every resident is carefully assessed before any placement and care packages reviewed on a regular basis.

The quality of care at South Africa Lodge is underpinned by strong governance processes and the continual development of staff skills.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bart Kulczycki (General Manager)

Local Authority / Social Services

Admission Criteria

  • self, local authority, health, third party
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (99)

Visiting

  • There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.


    The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.

Parking

  • Adequate on site parking for staff and visitors. The home has designated parking for those who are less able.

South Africa Lodge Reviews (80)

9.7

South Africa Lodge has a Review Score of 9.7 (9.664) out of 10, based on 39 reviews in the last 2 years.
Over all time South Africa Lodge has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to South Africa Lodge
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Total of 80, showing 1-20
Review from G B (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with way my husband is treated, staff are friendly and make sure he is comfortable but also take the time to talk to him and ensure it is not just the physical needs that are met. He is always clean and so are all the accommodation he lives in. The staff also take time to ask me how I am
and know me by name.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words. It means the world to us to know that your husband feels cared for-not just physically, but emotionally too. We believe every resident deserves dignity, warmth, and genuine connection, and we're so glad that's been your experience. Knowing that you feel seen and supported as well is incredibly important to us. Thank you for trusting us-it's truly an honour to care for your husband.

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Review from B E (Godfather of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have known South Africa Lodge for some years having visited a naval colleague who was so well cared for during his final years. My current visits are for my godson, now aged 62 who has sadly been poorly almost his whole life. The care given to both of them is exemplary. The whole place buzzes with
compassion and enthusiasm and patience. We offer our sincere congratulations to every member of the team. Well done. Keep it up.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your heartfelt words and continued support over the years. We're honoured to have cared for both your naval colleague and your godson, and it's incredibly rewarding to hear that our team's compassion and dedication have made a lasting impression. Your kind message means the world to us and will be shared with the whole team. We'll certainly keep doing our very best.

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Review from D G (Niece of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional, greeted by reception by one staff member, friendly and efficient. Visit was short as my family member was sleepy. Staff very engaging. Was lovely to see my aunt rested.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for taking the time to leave a lovely review of your visit to South Africa Lodge. We're so pleased to hear your aunt was well rested. It means a lot for our staff to hear your lovely feedback.

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Review from David W (Brother-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very pleasant, cooperative and caring. Pay attention to comments made and willing to assist and help in best interests of those they are caring for.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback. We're so pleased to hear that our team's care and attentiveness have made a positive impression. Supporting our residents with kindness and respect is at the heart of what we do, and your words mean a great deal to us. Thank you again for taking the time to share your experience.

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Review from Jonathan B (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is difficult for me to give a comprehensive review as we live in Spain and cannot visit very often, although we have weekly video conferences. Circumstances have been very difficult these last years and we are very pleased how mum has been treated and we see that she still has a quality of life.
This is mainly due to the great work of all of the employees. We very much appreciate it. I don't see how mum could be in better hands. Thank you very much, it is very appreciated.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words and thoughtful review. We understand how challenging it can be to be far away, and we're truly grateful that you've entrusted us with your mum's care. It means a great deal to hear that she continues to enjoy a good quality of life and that our team's efforts are making a positive difference. Your appreciation is deeply valued by all of us-thank you again.

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Review from C R (Friend of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent receptionists. Immaculately clean premises. Lovely staff. My friend, the resident, appears to like where she is now residing. This home is head and shoulders above other homes I have visited.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

We are so pleased to hear your friend is enjoying her new home and that you feel it is a great service. This is why our teams come to work everyday and it means so much when people take the time to share this feedback. Thank you.

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Review from J H (Friend of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and reception are really friendly. Made us coffee, hot chocolate. The lady on Transport was very friendly and was telling us that she takes the residents out and where she takes them. Lovely for them, she had so much patience. The home is really clean, flowers are everywhere. Lovely to walk
into.Very lovely place to go to 10/10.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your lovely feedback! We're delighted you had such a positive experience-from the warm welcome at reception to hearing about our outings with residents. It's wonderful to know the homely touches and friendly atmosphere made an impression. We truly appreciate your kind words and 10/10 rating!

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Review from C F (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has moved lodge a few months ago which she has now settled and got used to the staff. All the staff are very nice which I think has helped mum settle. She likes her new room which is a lot bigger so we spend most visits in her room.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for sharing your experience. We're so pleased to hear that your mum has settled in well and is enjoying her new room. It's wonderful to know that our staff have helped make the transition smooth and comfortable. We're always here to support her and make every visit special.

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Review from Annabella P (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very caring, attentive, kind and supportive environment, where staff offer personalised care to all patients/residents. It has a homely feel to allow residents to feel relaxed and part of the family, and included in all activities. There is always a positive and fun atmosphere, making moments
and experiences accessible to everyone.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words. We're truly grateful for your recognition of our caring and supportive environment. Creating a homely, inclusive atmosphere where every resident feels valued is at the heart of what we do. Your feedback means a lot to our team!

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Review from Rachel W (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
South Africa Lodge is a first class Nursing Home! This is the fourth NH he has been a resident and the first one he has really settled in. The staff are well trained, skilful and caring and have taken the time to understand his needs and wants to help make his stay as enjoyable as possible. The new
manager is a strong presence, very proactive and has made a big difference. Thank you so much!
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for taking the time to leave this wonderful review, this means so much to us and the team at South Africa Lodge. We are so pleased to know your father has settled well into his home, this is so important to us all. Thank you, we will ensure this is fed back to the team.

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Review from Kay M (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum was transferred to South Africa Lodge I feel much happier that she is getting the care and attention she needs. The staff are always attentive and supportive to my mum despite how difficult she can be. They take very good care of all her needs both day to day and medical.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your kind words. We're so glad to hear that your mum is receiving the care and attention she needs, and that our teams support has made a positive difference. Your feedback means a lot to us and we will ensure it is shared with the team.

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Review from Doreen H (Sister of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit my sister and I have always found the staff very helpful and my sister is clean & tidy. She seems happy and well looked after.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback. We're so pleased to hear your sister is happy and well cared for, and that our team has been helpful during your visits. Your kind words mean a lot to us and will ensure they are shared with the team.

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Review from Wendy T (Friend of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you walk into South Africa Lodge you immediately sense the calmness within. I have found all staff to be most welcoming and helpful, nothing is ever too much trouble. They know all their patients individually and adapt to all their needs. Thank you for providing such a lovely, kind, caring and
happy atmosphere to reside in.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words. We're truly grateful for your thoughtful feedback and delighted to hear that the calm and caring atmosphere at South Africa Lodge has made a positive impression. Our team is dedicated to providing personalised, compassionate care, and it means a great deal to know that this is being felt and appreciated. Your support encourages us to continue doing what we love-creating a happy and supportive home for our residents.

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Review from Liz F (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely friendly & I could see my friend was very much liked & looked after. The home seems very well run & receptionist very welcoming.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review of South Africa Lodge and in particular the kind words about the staff. We are really pleased to know you feel your friend is well looked after. We will ensure your feedback is shared with the team.

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Review from Melanie T (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before visiting my friend I called numerous times and spoke with both receptionists. Both of whom were very helpful in assisting the times best suted for my friend to get the best out of her visit. All staff were very helpful and my friend seemd very happy wtih living at South Africa Lodge.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback on your experience visiting South Africa Lodge. Your words mean a lot to our team who are very passionate about supporting not only our residents but their friends and family too.

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Review from Irene N (Partner of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a change for the better over the last couple of months. Seeing less agency carers can only be a huge benefit to residents. Carers are taking time to get to know residents likes/dislikes, personalities. Staff are very friendly and consider both families and residents and are always happy
to help and respect situations. The recent increase in activities staff is hugely valuable helping residents to have a more interesting day. I feel a second minibus & driver would be a really lovely opportunity for more residents to go out and more often. Food has improved greatly. Thank you to all at South Africa Lodge.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for taking the time to share your review. We're delighted to hear that you've noticed positive changes and improvements in recent months. Our team is committed to providing a welcoming and caring environment for residents and their families, and it's wonderful to see that reflected in your feedback. We appreciate your suggestion regarding additional transport options and will certainly consider how we can enhance opportunities for residents to enjoy outings. Please also feel free to discuss any feedback on the areas of lower scores with the team. Your feedback means a lot to us, and we'll continue striving to make South Africa Lodge the best it can be.

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Review from Gina R (Sister of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at South Africa Lodge for 9 years and I wouldn't want him to live anywhere else. The home is very clean and modern and all the staff are great. Really friendly and supportive. I can honestly say I have not a member of staff I have not liked. They treat us like family and
we always feel welcome. The reception staff are always there with a welcoming smile. I honestly cannot fault anything. They are always finding an excuse for a party, garden fete etc and so much goes in to making these days enjoyable for residents and visitors.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your heartfelt words. It means so much to us that South Africa Lodge feels like home for your brother and that our team's care and support make such a difference. We're delighted that you always feel welcome and enjoy the wonderful events we host. Your kind feedback is truly inspiring!

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Review from L O (Niece of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at South Africa Lodge is fantastic. They always are so kind to me and my family when we go to visit my auntie. The staff are always checking up on my auntie to make sure she is okay. If there is ever an emergency they are so quick to coming and helping. I want to thank each and every member
of staff for being so kind to me and my family and my auntie to.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your kind words about South Africa Lodge! We're so glad to hear that you and your family feel welcomed and that our staff's care and attentiveness bring you peace of mind. It's a privilege to look after your auntie, and we truly appreciate your appreciation. We look forward to seeing you again soon and will ensure this is passed to the team.

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Review from Sonia M (Sister of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank each and everyone of you of South Africa Lodge you all have been amazing to my sister and thank you to the reception lady for making us feel so welcome and the lodge is so clean and tidy and my sister loves it here. And also thanks for letting us use a room to celebrate an ocation
with my sister.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words and for taking the time to share your experience at South Africa Lodge. It truly means a lot to our team to know that your sister feels happy and comfortable here. We take great pride in maintaining a welcoming and clean environment, and we're delighted that you felt at home during your visit.A special thanks for mentioning our reception staff-it's wonderful to hear they made your experience even more enjoyable. Providing a space for families to come together and celebrate precious moments is something we cherish, and we're so pleased we could accommodate your special occasion.

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Review from C M (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at South Africa Lodge are kind and patient. They do not ignore the residents and they listen to family members. The rooms in Protea unit are very small but the communal lounge is large and airy. The gardens are wonderful. Residents are taken out into the garden every day. This has not been
the case at other care homes. My mother is more relaxed here and smiles at the staff and thanks them. She enjoys the food. She can be difficult and stubborn but the staff seems to know how to deal with her.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for sharing your thoughtful review. We're so pleased to hear that your mother feels comfortable and well cared for at South Africa Lodge. Creating a warm, welcoming environment where residents can truly relax and enjoy their surroundings is something we deeply value. It's wonderful that she appreciates the gardens and that our team's patience and attentiveness have made a positive difference. Your kind words mean a lot to us. Please do let our management team know if you would like to discuss the areas of lower scores, we are always keen to learn and improve our services.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for South Africa Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for South Africa Lodge is calculated as follows: ( (323 Excellents x 5) + (106 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 450 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for South Africa Lodge is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Bart Kulczycki

Job Title: General Manager Joined: 2025

Bart brings a wealth of experience and knowledge to the role of General Manager at South Africa Lodge.

Frequently Asked Questions about South Africa Lodge

What types of Care is South Africa Lodge registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does South Africa Lodge have?

There are 99 Single Rooms.

What are the Facilities & Services at South Africa Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Africa Lodge to the centre of Waterlooville?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact South Africa Lodge to verify any information. View our terms and conditions. South Africa Lodge has an Enhanced Service - more info.