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A comfortable and spacious interior includes en-suite bedrooms, colourful decorations and a large garden area. Residents are encouraged to make the most of their surroundings and live an active lifestyle.
A full clinical team develops care packages that maximise the...
Care Provided by South Africa Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 99 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact South Africa Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cornerstone Healthcare Group Ltd
- Private Owned
Person in charge
- Wayne Foy(General Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (99)
- Single Rooms with ensuite Wet Room (99)
Visiting
- There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual. The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.
Parking
- Adequate on site parking for staff and visitors. The home has designated parking for those who are less able.
South Africa Lodge Reviews (82)
South Africa Lodge has a Review Score of 9.6 (9.605) out of 10, based on 35 reviews in the last 2 years.
Over all time South Africa Lodge has 82 reviews.
My experience at South Africa Lodge is fantastic. They always are so kind to me and my family when we go to visit my auntie. The staff are always checking up on my auntie to make sure she is okay. If there is ever an emergency they are so quick to coming and helping. I want to thank each and every member of staff for being so kind to me and my family and my auntie to.
Thank you for your kind words about South Africa Lodge! We're so glad to hear that you and your family feel welcomed and that our staff's care and attentiveness bring you peace of mind. It's a privilege to look after your auntie, and we truly appreciate your appreciation. We look forward to seeing you again soon and will ensure this is passed to the team.
I would like to thank each and everyone of you of South Africa Lodge you all have been amazing to my sister and thank you to the reception lady for making us feel so welcome and the lodge is so clean and tidy and my sister loves it here. And also thanks for letting us use a room to celebrate an ocation with my sister.
Thank you so much for your kind words and for taking the time to share your experience at South Africa Lodge. It truly means a lot to our team to know that your sister feels happy and comfortable here. We take great pride in maintaining a welcoming and clean environment, and we're delighted that...
The staff at South Africa Lodge are kind and patient. They do not ignore the residents and they listen to family members. The rooms in Protea unit are very small but the communal lounge is large and airy. The gardens are wonderful. Residents are taken out into the garden every day. This has not been the case at other care homes. My mother is more relaxed here and smiles at the staff and thanks them. She enjoys the food. She can be difficult and stubborn but the staff seems to know how to deal with her.
Thank you for sharing your thoughtful review. We're so pleased to hear that your mother feels comfortable and well cared for at South Africa Lodge. Creating a warm, welcoming environment where residents can truly relax and enjoy their surroundings is something we deeply value. It's wonderful that...
South Africa Lodge cares for my mother. Reception are always friendly and helpful, the carers are always polite and do a good job of looking after the residents.
Thank you for taking the time to leave a review of your experience at South Africa Lodge. We are really heartened to know you have had positive experiences and will ensure this is passed on to the teams. Should you wish to discuss any of the areas scoring slightly lower, please feel free to discuss with a member of the management team, we are always keen to learn from feedback.
Really cannot fault the care given.
Thank you for your wonderful words on the care being experienced at South Africa Lodge. Our teams are so passionate about creating a welcoming environment so this feedback will mean a lot. Thank you.
We have found South Africa Lodge extremly excellent with the care of my brother-in-law.
Thank you for your lovely feedback. We're so pleased to hear that you've had a positive experience with the care your brother-in-law is receiving at South Africa Lodge. Your kind words mean a great deal to us and will ensure this is passed on to the team.
My husband has been a resident at South Africa Lodge since Jan 2024. He has received excellent care and although he has challenging behaviour, the staff have all been very caring and have learned how to manage his frustrating moods, ensuring his safety is top priority. The staff communicate well any changes or issues that arise whilst caring for my husband and ensure me with any decision making which is reassuring as a relative.
Thank you so much for your kind words. We're really glad to hear that your husband is receiving the care and support he needs. Our team is committed to providing compassionate, individualized care, and it's heartening to know that our efforts are making a difference. We'll ensure your lovely words are shared with the team at South Africa Lodge.
Staff are very experienced at dealing with difficult patients
Thank you for recognising the dedication and experience of our staff. We take great pride in providing compassionate care, and it's reassuring to hear their expertise is appreciated. We are sorry to hear there are a few areas that may need some work, please feel free to make contact with the...
We have always found the staff and facilities at South Africa Lodge to be of the highest standards. Dad is looked after extremely well and seems both comfortable, safe and happy, which is all we can ask at this stage in his condition.
Thank you for your kind words! We're so pleased to hear that your dad feels comfortable, safe, and happy at South Africa Lodge. Providing the highest standards of care is our priority, and knowing he's well looked after means a great deal to us. We will ensure this is passed on to the team.
The care my dad receives is outstanding, he is very happy in his forever home. Dad is always clean, tidy and is always comfortable.
Thank you for your wonderful feedback! We're delighted to hear your dad feels happy and comfortable in his home. Our team takes great pride in providing outstanding care, and knowing he's well looked after means the world to us. We will ensure this is passed on to the team.
Mum has been in the home for many years and has seen a lot of changes, some good, but not all. The staff are always friendly but I feel it has changed since they moved the staff around. It's nicer for families to have the same staff around as well as the residents. More stability and trust all around.
Thank you for your review of South Africa Lodge and sharing your experience of staff movements within the service. We are sorry to hear this hasn't always felt comfortable for our residents and families. Please feel free to discuss this with the management team at the service to see if there are things we can consider moving forward.
A very proffessional, caring environment giving person-centred and compassionate care.
Thank you for your great review of South Africa Lodge, we will ensure this is passed on to the team in the service. Should you wish to discuss any of the lower scoring items with the General Manager or Clinical Manager at the service please feel free to do so, we are always keen to understand how we can improve.
Since my relative came to South Africa Lodge, I have, for the first time in this home, been able to have more quality of my life. If there are any incidents or any concerns, I am immediately contacted, whether it's day or night at my request. I observe only kindness, my relative is not an easy person to deal with but us always addressed by name and given space and time if required. Staff are always polite to me and I feel very supported. The best home he's been in yet.
Thank you for your wonderful review of the experience for you and your relative at South Africa Lodge. It's so important to us to ensure our residents feel well supported but families too, so it's great to know you have felt this too. We will ensure your review is shared with the team at South Africa Lodge.
My uncle is always very calm and happy when I see him, and he always looks clean and smart. The staff are so kind; nothing is too much trouble for them. It is a good place for my uncle to be. There is always a good atmosphere.
Thank you for your lovely review of South Africa Lodge, we are always so pleased to hear our residents are happy and content in our homes. We will ensure your review is passed on to the team.
He enjoys the company of the staff.
If there is a problem I get called immediately to be informed of the matter.
Thank you for your lovely review and feedback, we will ensure this is passed on to the team at South Africa Lodge. If you would like to share any specific feedback or discuss further the lower scoring areas please feel free to get in touch with the General Manager or one of the Clinical Managers at the service.
Unfortunately, Dad passed away in Wisteria last weekend, but the care and compassion that all members of staff showed to him were immeasurable. They all went above and beyond to make his final few weeks comfortable. Management should be proud of the exemplary care that was delivered. They could not do enough for our father but also supported all of the family through this difficult time.
Firstly I'm sorry to hear about your father's passing last weekend. Please accept our condolences to you and the family. Thank you for taking the time to write this lovely review at what must be such a difficult time for you all. It is lovely to hear how the team at South Africa Lodge supported you...
If I had a criticism, it would be that the environment was a bit bland and institutional and it would be nice to have a meal with Mum.
Thank you for your review. It's great to hear how well the team at South Africa Lodge have managed your mum's health and condition. Regarding South Africa Lodge's environment, the home is designed to have both a clinical and therapeutic benefit for residents with complex needs which, compared to...
My husband has been a resident of South Africa Lodge for the past six months and I cannot begin to say how happy I am with the care and attention he is given every day. The staff are all so kind and caring and have helped him to settle in and look after him so well, they also are very attentive to the needs and worries of the family, always willing to talk and explain everything to the family which is really reassuring especially when they are very worried abought their loved ones. Thank you South Africa Lodge for everything.
It's great to hear that your husband has settled in so well. We will be sure to pass on your kind words to the team at South Africa Lodge!
Whenever I visit, I find the staff kind, caring and attentive. You can see and feel the loving and respectful atmosphere they have created. There is always plenty of staff around, so residents aren't left unattended. Although the level of care residents in this home require is challenging, the staff take it in their stride and provide care in a respectful manner. It's always nice to see the staff chatting and engaging with residents in the lounge as friends, rather than just in a staff-resident relationship. Staff go out of their way to keep residents entertained by singing with them, styling their hair, painting and cutting their nails. There is also regular entertainment arranged for residents, and they recently had a 'bring your pet to work' day, which allowed residents to interact with animals, which was lovely.
Thank you for this wonderful review. Feedback such as this makes our colleague's day, so we will be sure to pass on your lovely words to all the team at South Africa Lodge. Thank you once again!
We are very happy with the care Mum is receiving at South Africa Lodge. Everyone from the reception staff to the cleaners are caring, helpful and understanding. Nothing is too much trouble. They have been particularly welcoming to our elderly father who visits Mum regularly. In August, when they celebrated their 64th wedding anniversary, the staff decorated her room and made them a lovely cake. The garden is well looked after and there is plenty of entertainment, which Mum thoroughly enjoys. It's reassuring to know Mum is well looked after and in a safe and comfortable environment.
It's great to hear that everyone at the home takes an active part in caring for your mum and the family when they visit.
Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for South Africa Lodge.
There are no upcoming events for South Africa Lodge.
Awards / Recognitions (12)
- 04 Jun 2025Recipient: Cornerstone Healthcare Group Ltd
- 03 Jun 2025Recipient: Cornerstone Healthcare Group Ltd
- 07 Sep 2023Recipient: Cornerstone Healthcare Group Ltd
Accreditations
There are no accreditations posted yet for South Africa Lodge.
Meet the Team (1)

Wayne brings a wealth of experience as a senior qualified nurse.
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