South Africa Lodge

43 Stakes Hill Road, Waterlooville PO7 7LA
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9.6 81 Reviews
  • South Africa Lodge, Waterlooville
South Africa Lodge focuses solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. The home offers a safe environment and has wheelchair access throughout.

A comfortable and spacious interior includes en-suite bedrooms, colourful decorations and a large garden area. Residents are encouraged to make the most of their surroundings and live an active lifestyle.

A full clinical team develops care packages that maximise the individual potential of residents. Every resident is carefully assessed before any placement and care packages reviewed on a regular basis.

The quality of care at South Africa Lodge is underpinned by strong governance processes and the continual development of staff skills.
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Care Provided by South Africa Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Bart Kulczycki (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (99)

Visiting

  • There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.


    The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.

Parking

  • Adequate on site parking for staff and visitors. The home has designated parking for those who are less able.

South Africa Lodge Reviews (81)

9.6

South Africa Lodge has a Review Score of 9.6 (9.647) out of 10, based on 38 reviews in the last 2 years.
Over all time South Africa Lodge has 81 reviews.

Overall Experience
  • 65
  • 13
  • 1
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Date Published
  • 81
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  • 38
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Reviewer Connection to South Africa Lodge
  • 21
  • 20
  • 10
  • 7
  • 7
  • 4
  • 3
  • 2
  • 1
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  • 1
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Total of 81, showing 21-40
Review from C M (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at South Africa Lodge are kind and patient. They do not ignore the residents and they listen to family members. The rooms in Protea unit are very small but the communal lounge is large and airy. The gardens are wonderful. Residents are taken out into the garden every day. This has not been
the case at other care homes. My mother is more relaxed here and smiles at the staff and thanks them. She enjoys the food. She can be difficult and stubborn but the staff seems to know how to deal with her.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for sharing your thoughtful review. We're so pleased to hear that your mother feels comfortable and well cared for at South Africa Lodge. Creating a warm, welcoming environment where…read more
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Review from C A (Son of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
South Africa Lodge cares for my mother. Reception are always friendly and helpful, the carers are always polite and do a good job of looking after the residents.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for taking the time to leave a review of your experience at South Africa Lodge. We are really heartened to know you have had positive experiences and will ensure this is passed on to the…read more
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Review from E L (Sister of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found South Africa Lodge warm and welcoming, the carers, cleaners, and reception ladies very friendly and helpful. And always a smile!
Really cannot fault the care given.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your wonderful words on the care being experienced at South Africa Lodge. Our teams are so passionate about creating a welcoming environment so this feedback will mean a lot. Thank you.
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Review from A A (Brother-in-law of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found South Africa Lodge extremly excellent with the care of my brother-in-law.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your lovely feedback. We're so pleased to hear that you've had a positive experience with the care your brother-in-law is receiving at South Africa Lodge. Your kind words mean a great…read more
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Review from S S (Wife of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at South Africa Lodge since Jan 2024. He has received excellent care and although he has challenging behaviour, the staff have all been very caring and have learned how to manage his frustrating moods, ensuring his safety is top priority. The staff communicate well any
changes or issues that arise whilst caring for my husband and ensure me with any decision making which is reassuring as a relative.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you so much for your kind words. We're really glad to hear that your husband is receiving the care and support he needs. Our team is committed to providing compassionate, individualized care,…read more
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Review from Jane V (Wife of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very experienced at dealing with difficult patients
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for recognising the dedication and experience of our staff. We take great pride in providing compassionate care, and it's reassuring to hear their expertise is appreciated. We are sorry to…read more
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Review from M H (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found the staff and facilities at South Africa Lodge to be of the highest standards. Dad is looked after extremely well and seems both comfortable, safe and happy, which is all we can ask at this stage in his condition.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your kind words! We're so pleased to hear that your dad feels comfortable, safe, and happy at South Africa Lodge. Providing the highest standards of care is our priority, and knowing…read more
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Review from J A (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad receives is outstanding, he is very happy in his forever home. Dad is always clean, tidy and is always comfortable.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your wonderful feedback! We're delighted to hear your dad feels happy and comfortable in his home. Our team takes great pride in providing outstanding care, and knowing he's well looked…read more
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Review from S T (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum has been in the home for many years and has seen a lot of changes, some good, but not all. The staff are always friendly but I feel it has changed since they moved the staff around. It's nicer for families to have the same staff around as well as the residents. More stability and trust all around.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your review of South Africa Lodge and sharing your experience of staff movements within the service. We are sorry to hear this hasn't always felt comfortable for our residents and…read more
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Review from B A (Son of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very proffessional, caring environment giving person-centred and compassionate care.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your great review of South Africa Lodge, we will ensure this is passed on to the team in the service. Should you wish to discuss any of the lower scoring items with the General Manager…read more
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Review from P I (Relative of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my relative came to South Africa Lodge, I have, for the first time in this home, been able to have more quality of my life. If there are any incidents or any concerns, I am immediately contacted, whether it's day or night at my request. I observe only kindness, my relative is not an easy person
to deal with but us always addressed by name and given space and time if required. Staff are always polite to me and I feel very supported. The best home he's been in yet.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your wonderful review of the experience for you and your relative at South Africa Lodge. It's so important to us to ensure our residents feel well supported but families too, so it's…read more
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Review from S T (Niece of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is always very calm and happy when I see him, and he always looks clean and smart. The staff are so kind; nothing is too much trouble for them. It is a good place for my uncle to be. There is always a good atmosphere.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your lovely review of South Africa Lodge, we are always so pleased to hear our residents are happy and content in our homes. We will ensure your review is passed on to the team.
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Review from T F (Wife of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff and top care very attentive, my husband is warm comfortable, and well looked after physically and mentally, and my visits are always welcomed either in the main lounge or his bedroom.
He enjoys the company of the staff.
If there is a problem I get called immediately to be informed
of the matter.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for your lovely review and feedback, we will ensure this is passed on to the team at South Africa Lodge. If you would like to share any specific feedback or discuss further the lower scoring…read more
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Review from Dena M (Sister-in-law of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law has been living at South Africa Lodge for almost a year. I am thrilled that she has settled well and is so much happier and healthier. This is a testament to the wonderful care she is receiving from all the staff. Everyone is so welcoming, cheerful, friendly and helpful. The home is
always spotlessly clean and bright and cheerful. There is always plenty of activities going on, something for everyone. The staff keep in touch regularly with updates. I highly recommend South Africa Lodge.
Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge
Thank you for taking the time to write this fabulous review. We're really pleased to hear your sister-in-law has settled well over the last year and is much happier and healthier too. We will be sure…read more
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Review from Diane C (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, Dad passed away in Wisteria last weekend, but the care and compassion that all members of staff showed to him were immeasurable. They all went above and beyond to make his final few weeks comfortable. Management should be proud of the exemplary care that was delivered. They could not
do enough for our father but also supported all of the family through this difficult time.
Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge
Firstly I'm sorry to hear about your father's passing last weekend. Please accept our condolences to you and the family. Thank you for taking the time to write this lovely review at what must be such…read more
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Review from Helen I (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum came from another care home, they were unable to lower Mum's blood sugar. South Africa Lodge managed to control her blood sugars and this had a beneficial effect on her behaviour. Mum did very well at South Africa Lodge.
If I had a criticism, it would be that the environment was a bit bland
and institutional and it would be nice to have a meal with Mum.
Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge
Thank you for your review. It's great to hear how well the team at South Africa Lodge have managed your mum's health and condition. Regarding South Africa Lodge's environment, the home is designed to…read more
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Review from Jo B (Wife of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident of South Africa Lodge for the past six months and I cannot begin to say how happy I am with the care and attention he is given every day. The staff are all so kind and caring and have helped him to settle in and look after him so well, they also are very attentive to the
needs and worries of the family, always willing to talk and explain everything to the family which is really reassuring especially when they are very worried abought their loved ones. Thank you South Africa Lodge for everything.
Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge
Thank you for taking the time to write this lovely review, it is much appreciated.
It's great to hear that your husband has settled in so well. We will be sure to pass on your kind words to the team…read more
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Review from D M (Daughter of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit, I find the staff kind, caring and attentive. You can see and feel the loving and respectful atmosphere they have created. There is always plenty of staff around, so residents aren't left unattended. Although the level of care residents in this home require is challenging, the staff
take it in their stride and provide care in a respectful manner. It's always nice to see the staff chatting and engaging with residents in the lounge as friends, rather than just in a staff-resident relationship. Staff go out of their way to keep residents entertained by singing with them, styling their hair, painting and cutting their nails. There is also regular entertainment arranged for residents, and they recently had a 'bring your pet to work' day, which allowed residents to interact with animals, which was lovely.
Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge
Thank you for this wonderful review. Feedback such as this makes our colleague's day, so we will be sure to pass on your lovely words to all the team at South Africa Lodge. Thank you once again!
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Review from S B (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care Mum is receiving at South Africa Lodge. Everyone from the reception staff to the cleaners are caring, helpful and understanding. Nothing is too much trouble. They have been particularly welcoming to our elderly father who visits Mum regularly. In August, when they celebrated
their 64th wedding anniversary, the staff decorated her room and made them a lovely cake. The garden is well looked after and there is plenty of entertainment, which Mum thoroughly enjoys. It's reassuring to know Mum is well looked after and in a safe and comfortable environment.
Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge
Thank you for this lovely review, which we will be sure to pass on to the team at South Africa Lodge.
It's great to hear that everyone at the home takes an active part in caring for your mum and the…read more
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Review from Penny K (Sister of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited our brother recently and were pleased to find him much more alert than he had been prior to admission. He is happy and relaxed. The atmosphere in the home was warm and friendly, and the staff were very attentive to both ourselves and our brother, who has severely limited verbal communication.
His room was spacious and full of his pictures. We feel very reassured that our brother has settled in so quickly.
Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge
Thank you, Penny, for this wonderful review. It's great to hear that your brother has settled so well and the comfort that this gives his family. We'll be sure to pass on your kind words to the team…read more
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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for South Africa Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.647 for South Africa Lodge is calculated as follows: ( (308 Excellents x 5) + (110 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 439 Ratings = 4.647
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for South Africa Lodge is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Bart Kulczycki

Job Title: General Manager Joined: 2025

Bart brings a wealth of experience and knowledge to the role of General Manager at South Africa Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact South Africa Lodge to verify any information. View our terms and conditions. South Africa Lodge has an Enhanced Service - more info.