South Africa Lodge

43 Stakes Hill Road, Waterlooville PO7 7LA
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9.6 77 Reviews
  • South Africa Lodge, Waterlooville
South Africa Lodge focuses solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. The home offers a safe environment and has wheelchair access throughout.

A comfortable and spacious interior includes en-suite bedrooms, colourful decorations and a large garden area. Residents are encouraged to make the most of their surroundings and live an active lifestyle.

A full clinical team develops care packages that maximise the individual potential of residents. Every resident is carefully assessed before any placement and care packages reviewed on a regular basis.

The quality of care at South Africa Lodge is underpinned by strong governance processes and the continual development of staff skills.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bart Kulczycki (General Manager)

Local Authority / Social Services

Admission Criteria

  • self, local authority, health, third party
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (99)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (99)

Visiting

  • There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.


    The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.

Parking

  • Adequate on site parking for staff and visitors. The home has designated parking for those who are less able.

South Africa Lodge Reviews (77)

Total of 77, showing 41-60
9.6

South Africa Lodge has a Review Score of 9.6 (9.637) out of 10, based on 36 reviews in the last 2 years. Over all time South Africa Lodge has 77 reviews.

Overall Experience

  • 62
  • 12
  • 1
  • 2
  • 0

Date Published

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41

Review from Denise H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff and managers, always polite and helpful, ready to answer difficult questions when they arise and very supportive. This has been our mother's home for over 10 years, and we cannot thank the staff enough. The receptionists are pleasant, and the activities team go out of their way to take
Mum out when requested. The finance team always respond when you need them. The Wisteria team know Mum and all her family well; we have a lot to thank them for. Thank you for your kindness, help and support. You all do an amazing job.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for taking the time to write this wonderful review, Denise. It's great to hear that your mum is very happy and settled at South Africa Lodge.
We'll be sure to pass on your kind words to all the teams you mention. Thank you.

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Review from C T (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at South Africa Lodge for about three months now, and I visit him every other day. I have been very impressed by the care he has received. The staff are kind, caring and respectful. He is well cared for and settled. Whenever I visit, the staff are very friendly and welcoming,
and I can see the positive relationship my dad has with them. The food is excellent, and the cleanliness and laundry services are of a very high standard. It is a very difficult decision to hand over the care of a loved one, but we have been impressed by the excellent care my dad has received.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for taking the time to write this wonderful review for our team at South Africa Lodge. We are glad to hear that your dad is happy and settled and that this helps a little at this difficult time. We'll be sure to pass on your kind words to all the team. Thank you again.

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Review from Graham G (Son of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at South Africa Lodge this year, and myself and all the family could not have chosen a better place for him.
He had complex needs, but the staff were competent, professional and caring in every way towards both my father and us.
We felt that the home is well run and clean.
On top of every care one would expect, they also have wonderful things like little parties, singalongs, dancing and wherever safe for appropriate residents, even little trips out in a minibus. There is even a little mock-up bar with safe darts etc, which my dad would have loved.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Many thanks for this wonderful review, Graham.
It's great to hear how our team went above and beyond in caring for your dad. We will be sure to pass your kind words on to the team at South Africa Lodge.
Thank you.

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Review from Pauline F (Wife of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, bless him, was diagnosed with severe dementia, and although I desperately wanted to keep him home, I found it impossible to cope. It was heartbreaking to face reality, and finding him a placement was difficult. A place was found in South Africa Lodge, but due to Covid, we were unable to
view it before he was admitted. It goes without saying. I was worried for him and full of guilt. The Lodge was extremely helpful in putting my fears to rest by calling me and allowing me to call. The weeks passed, and he began to settle into the all-male Lodge; his anxiety decreased, and he settled with this amazing team. His room is home from home. I can take whatever I like for his treats. I cannot praise all the staff enough. The activities crew are incredible. Always things going on, even during Covid, we have our video calls. As you can tell. My fears were unfounded. I know he is in the right place, is given the love and care he needs... thank you, one and all.

Reply from Natasha Goodchild-Gwyther, Executive Assistant at South Africa Lodge

Thank you, Pauline, for these wonderful words. It's especially pleasing to hear the positive experience you've had during the COVID pandemic, which has been extremely hard on staff, residents and families alike. Your comments have already been passed on to the team at South Africa Lodge, who are very grateful. Thank you again.

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Review from Amanda M (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this wonderful home enough. My father was suffering from dementia and spent his final weeks under the care of the beautiful staff of Daisy Lodge. From the amazing people on reception through to the nursing staff, our whole family were embraced and kept informed at every step. Nothing
was too much trouble, and someone was available 24 hours a day, 7 days a week. We thank you from the bottom of our hearts for the last precious days we were able to spend with Dad, this was especially important for Mum. Thank you once again.

Reply from Natasha Goodchild-Gwyther, Executive Assistant at South Africa Lodge

Amanda, thank you for taking the time to post this wonderful review. I'm glad to hear that your father's final weeks were comfortable with us. I'll be sure to pass on your lovely words to all the staff, especially those on Daisy Lodge. Take care.

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Review from Debbie H (Wife of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, we have both been treated with kindness, respect and courtesy. Nothing is too much trouble for the staff, who are some of the most patient and kind people I have ever met. My husband settled in fairly quickly and we were able to fill his room with familiar objects to help this along.
We are able to have 'private time' if needed but we are also able to join in all the fun and games in the lounge. I know that my husband is safe, clean and well looked after here and cannot praise the staff highly enough.
Any concerns are quickly sorted and everything is explained to me clearly and concisely.

Reply from Naomi Edge, Manager at South Africa Lodge

Thank you so much for your review. I will make sure the team are made aware and pass on your kind words. Kind regards, Naomi.

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Review from Kevin F (Son of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of South Africa Lodge and the care that our Mum received in the time that she spent at the Lodge. Mum was not at the Lodge for very long but in that time the staff showed her such love and care that I was moved beyond what simple words can convey. In the last couple of
days before her passing we, as a family spent 24-hours a day with our Mum - and during that time were treated with the same love and respect. One hears so much written about how people with dementia are treated these days but if there is an exemplar for other care homes to strive for - it is at South Africa Lodge. The facilities are very good but it is the staff and the care with which they have been trained that shines through - such wonderful care not only for the person in their care but for the family too. I will always be grateful for the care you showed to our Mum that allowed her to pass in dignity surrounded by love. Thank you.

Reply from Naomi Edge, Manager at South Africa Lodge

Thank you so much for your kind words, they mean such a lot to the team here. I will make sure I pass this to them. Kindest regards, (General Manager)

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Review from Penny R (Wife of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care my husband receives at South Africa Lodge. He is treated with respect and concern for both his mental and physical health and his personal situation and needs. His illness pushes everyone into unknown territory and can be challenging but everyone cares in ways that
go beyond their professional skill into simple human kindness.

Reply from Naomi Edge, General Manager at South Africa Lodge

Thank you so much for your kind words. I will make sure the team have this passed on to them. Kindest regards, Naomi.

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Review from Julia O (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at South Africa Lodge have been caring for my Mother for over 6 months. Prior to that, we entrusted the care of my Mother in Law for 5 years until she passed away. The nursing staff, catering, cleaning, laundry, occupational therapy staff are all extremely friendly and treat all the residents
with dignity and respect addressing them by name and always having a cheerful disposition. I am impressed by the consistency of the staff which is a testament to the organisation as well as the wellbeing of our dear relatives.

Reply from Naomi Edge, Manager at South Africa Lodge

Thank you so much for your kind words. I will make sure the team are able to see this as I know they work really hard to make sure people and families are cared for.
Kind regards

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Review from Lynne C (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beloved Mum was looked after at South Africa Lodge for the last year and two days of her life. She was looked after with such care and devotion by the superb team of people there, I have tears in my eyes while I write this. The staff could not have done more for our Mum and the love they showed
her was so genuine. When she passed on Sunday the 9th of December, it was very sad, but comforting to know that she could not have been better cared for. We will always remember the kindness and care of the whole team there. Thank you.

Reply from Naomi Edge, Manager at South Africa Lodge

Thank you so much for your kind words. Your mum will be so missed by all at SAL, she was very much loved. Please extend our love to you and your family at this very difficult time. Naomi.

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Review from Elspeth W (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved here around 7 months ago and we have been very happy with the care he has received. The staff appear to really care about the residents and enjoy interacting with them. We would have appreciated a meeting with a manager at the start but our recent meeting was very useful and positive.

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Review from Alex T (Friend of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility is excellent, staff are superb and the place is spotless. I find that the staff are helpful, pleasant and kind to everyone. This faculty is a brilliant advert for anyone. The person who I visit has come on leaps and bounds since he came here.

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Review from A W (Wife of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, who suffers from Parkinson's dementia, has settled into South Africa Lodge really well. He seems to love all the carers and is well looked after. He has his "bad" days but most of the time is happy and I can't ask for more than that.

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Review from M W (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in South Africa Lodge for over three years. During this time the care for my husband has been more than satisfactory. During the decline in his condition changes to meet his needs have been provided.
The staff work as a helpful, caring and happy team. The meals look delicious
varied and nourishing. Outings and entertainment are provided. Recently my husband had a relapse and the care was excellent. Together with the paramedics and aftercare, my husband recovered. I am always kept up to date.

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Review from Christina M (Sister of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, we are not able to visit my brother often. But when we have seen him he is well fed and dressed in clean decent clothes.

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Review from P T (Husband of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in South Africa Lodge for five weeks and it is too soon to answer all the questions. However, on every occasion I have visited (30 times) I have been impressed with the patience, resilience and knowledge of the staff.
They genuinely care for and treat with dignity all the residents,
no matter how challenging. The manager is very visible and the residents welcome her when she visits.
From what I have seen and heard, this is the best place for my wife. Four of our family members endorse my views.
My wife is on a special diet so I cannot comment on the food nor have I yet seen the activities.

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Review from D K (Friend of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

South Africa Lodge is an extremely well run caring place. The staff are fantastic, helpful and friendly providing care and comfort to the residents in spotless surroundings. The facilities offered are second to none both inside and outside in the gardens.
The care of the residents is exemplary.

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Review from Gina R (Sister of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care and attention my brother gets. He is always clean and tidy. The staff are very attentive and show open displays of affection to all residents. He always appears to be happy and that is the most important thing to me. If he is happy I am happy

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Review from Suzanne B (Wife of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with every aspect of South Africa Lodge. My husband seems very happy. We, as a family, have a great deal to be grateful for with the level of care.

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Review from S J (Wife of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with my husband's care at South Africa Lodge. My husband is always clean and tidy.
The food looks very nice and he always enjoys it. Staff are very friendly and approachable. They have a very good relationship with him. I am always advised if he has been ill.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for South Africa Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for South Africa Lodge is calculated as follows: ( (289 Excellents x 5) + (106 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 416 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for South Africa Lodge is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

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Bart Kulczycki

Job Title: General Manager

Joined: 2025

Bart brings a wealth of experience and knowledge to the role of General Manager at South Africa Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact South Africa Lodge to verify any information. View our terms and conditions. South Africa Lodge has an Enhanced Service - more info.