Cornerstone Healthcare Group Ltd in Surrey | 1 Care Home

Review of
Marula Lodge
from H F (Nephew of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience

On my visit on 19/7/25 had a lovely visit, as I saw the staff working so hard, my auntie was so nicely dressed and well presented, looking so nice, the manager and the team worked so hard during my visit and gave me a cup of tea for my journey back to Bristol. Please keep up the great work that you're

doing.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your lovely feedback. We're so pleased you had a positive visit and that your auntie was looking well and happy. It means a lot to the team to know their hard work is appreciated - and we're glad the tea helped with your journey home!

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Review of
Marula Lodge
from Julie G (Daughter of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Marula Lodge are outstanding. They are extremly good at their jobs providing: care, patience, respect and kindness to all residence. My father has recieved the best care possible and I would have no hesitation in recommending Marula Lodge as an excellent care home.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you so much for your kind words. We're truly touched to hear that your father is receiving such wonderful care and that our team's compassion and dedication has made a meaningful difference. Your recommendation means the world to us and we will ensure the team hear your lovely feedback.

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Review of
Marula Lodge
from Margaret S (Sister of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

Cant think of a better place for my brother to be looked after not one thing we would change. Staff are excellent so we always feel happy when we leave him there.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your kind words! It means so much to us that you trust Marula Lodge with your brother's care and feel at ease when leaving him with us. Our team takes great pride in providing the best support possible, and your appreciation truly makes a difference

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Review of
Marula Lodge
from Margaret N (Wife of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

Since my husband has been here I cannot praise them enough. The staff are excellent. I feel when I am not there he is well looked after and so I have no worries when I leave him.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your kind words! We're so grateful for your trust and delighted that you feel at ease knowing your husband is well cared for. Our team is dedicated to providing excellent support, and your appreciation means the world to us. We will ensure this is passed on to the team.

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Review of
Marula Lodge
from Chris S (Son of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

A lovely local place that takes care of mum. Staff are nice. Food is good.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your kind words! We're so pleased that you feel your mum is well cared for and that you're happy with the staff and food. Your support means a lot to us, and we look forward to continuing to provide the best care possible.

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Review of
Marula Lodge
from Ian G (Brother of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

So happy to see my brother back in his chair- last visit 3 weeks ago when he was confined to his bed he now seems to be much happier with some smiles and almost able to converse. All in all we are thankful to Marula team for their care and attention given to my brother.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

We're delighted your brother is feeling better and that his happiness and progress are shining through. It means so much to us that the Marula team's care and dedication have made a difference. Your kind words are truly appreciated.

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Review of
Marula Lodge
from E C (Daughter of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

The care provided to residents is good and I feel assured that my Dad is in a safe environment.

Staff are always friendly and welcoming. The turnover of staff seems to be low, which means residents can familiarise themselves with the carers and staff.

Rooms are a reasonable size and are generally

kept clean and tidy.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your thoughtful feedback. We're so glad to hear that you feel assured about your dad's care and that he is in a safe and comfortable environment. Familiarity and consistency are so important, and we're pleased that our dedicated team has helped create a welcoming space for residents. Your kind words mean a lot to us.

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Review of
Marula Lodge
from Melinda M (Daughter of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

Staff are all very friendly, nothing is too much trouble. They are kind and gentle with my dad. My family and I all feel very relaxed in the knowledge that dad is reasonable content, well looked after and safe.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your wonderful feedback. It means so much to us to know that your dad feels safe and well cared for, and that your family has peace of mind. Providing compassionate, attentive care is at the heart of everything we do, and we truly appreciate your kind words about our team.

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Review of
Marula Lodge
from Paddy P (Husband of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience

Overall I am very happy with Marula Lodge. My husband is very well cared for and is always clean and well dressed. The staff are very professional while being friendly and respectful to residents and visitors alike. My husband seems happy to be at Marula Lodge. The home has a welcoming and happy atmosphere.

The new management has had a positive influence on the residents, staff and visitors.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your kind words and thoughtful review. We're delighted to hear that your husband feels comfortable and well cared for at Marula Lodge. Creating a welcoming and supportive environment for our residents, their families, and visitors is our top priority. Your feedback means a lot to our team, and we truly appreciate it. Please do let our management team know if you would like to discuss the areas scoring lower, we are always keen to learn and improve our services.

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Review of
Marula Lodge
from Juliette H (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

I was really worried about my mum going into a nursing home after having such fantastic care in the hospital.
We needn't have worried as all the staff have made us all so welcome from the start and Mum settled very quickly.
We are so grateful that a place at Marula was available.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you so much for your kind words! We're delighted to hear that your mum settled in quickly and that you feel welcomed and supported. It means the world to us to know we've made a positive difference. We will pass your lovely review to the team.

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Review of
Marula Lodge
from M S (Son of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

The team at Marula lodge are excellent and very patient with my father.
Especially when he broke his hip.
I highly recommend Marula Lodge as a carehome, dad is well looked after myself and the rest of my family are kept well informed of any changes

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your wonderful review of Marula Lodge. It is always such a pleasure for us to hear our residents and their families feel well cared for and appreciate you taking the time to complete the review. We will ensure this is shared with the team.

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Review of
Marula Lodge
from Allen C (Husband of Resident) published on 15 May 2025

Submitted via Website • Report

Overall Experience

My Wife is being cared for by the exceptional wonderful staff at Marula Lodge due to her Alzheimer's diagnosis in January, as her care needs are complex. Every member of the Team are incredible, caring and above all friendly, it brings me peace of mind that she is happy and in a safe environment and

her care needs are being fully met.
The Team lead by the Manager are first class and I cannot thank them enough for everything they do for my wonderful wife. Keep up the exceptional and excellent work that you do.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you so much for your wonderful review, it means so much to our staff to know families feel their loved ones are so well cared for. We will share the lovely feedback with the team at Marula.

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Review of
Marula Lodge
from Rebecca K (Daughter of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

My father is being cared for by the wonderful staff at Marula Lodge due to his dementia diagnosis and that his care needs are complex.
Every member of the team is incredible- caring, friendly, it brings us peace of mind as a family that he is happy & has his care needs met.
The team lead by the manager

are first class & we can't thank them enough for everything they do for my wonderful Dad.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for your lovely review of Marula Lodge. We are so pleased to hear your father is happy and well settled in our care. Your review means a lot and we will ensure this is passed on to all of the team at Marula.

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Review of
Marula Lodge
from G K (Husband of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Very disappointed, only one star re below. The home failed to mark Easter, the most important time in the Christian calendar. I have emailed the home directly and awaited comments. Nothing else to add but review had to be 200 characters long.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for taking the time to share your feedback with us. We're very sorry to hear about your disappointment with the activities offered on Easter Sunday, as well as the difficulty in accommodating your request to take your wife to church. Please know that your feedback has been shared with the Manager of Marula Lodge, and we are taking it into consideration as we continue to refine and develop our activities programme. Resident preferences and suggestions are incredibly important to us, and we're committed to improving and providing meaningful experiences for everyone.

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Review of
Marula Lodge
from G R (Friend of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and

I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for taking the time to write this lovely review. We're really pleased to hear your friend is happy, comfortable and well cared for. We will be sure to pass on your kind words to the team at Marula Lodge. Regarding the areas with lower scores, please feel free to make contact with the General Manager to discuss as we would really welcome your feedback and understanding to help us to make any improvements.

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Review of
Marula Lodge
from S R (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

I have just spent a couple of hours visiting my mother at Marula Lodge on her birthday. It's not the cake supplied by the chef (thank you) or the lovely fuss to make my mum feel special, but the reason I am reviewing is to recognise the kindness and warmth of the staff towards the residents and their

families. There are some truly kind and wonderful people caring for our mum and we thank you and really appreciate you.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for taking the time to write this lovely review. It's great to hear that your mother and the family enjoyed her birthday and that you find the environment so caring and supportive. We will be sure to pass on your kind words to the team at Marula.

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Review of
Marula Lodge
from Karen C (Sister of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear how settled your brother is with us at Marula Lodge. We will be sure to pass on your kind words to the team at Marula.

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Review of
Marula Lodge
from Karen T (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

My Dad has been at Marula Lodge for over a year now and has moved to Pirbright unit. My mum and the whole family feel the staff look after Dad very well. They are attentive and nothing is too much trouble to ease his pain or make him smile.
Today the staff moved Dad into an armchair very gently even

though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.

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Review of
Marula Lodge
from Paul W (Son of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear that your dad and the family had a wonderful time together celebrating this milestone birthday. We will pass on your kind words to the team at Marula Lodge!

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Review of
Marula Lodge
from Sylvia T (Sister of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience

My brother's 80th birthday was celebrated in style and was such a lovely surprise. Thank you! All those lovely cares, girls and boys, they are always so welcoming whenever I visit my brother.

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Care Home Owned by Cornerstone Healthcare Group Ltd in Surrey

Cornerstone Healthcare Group Ltd Locations in Surrey (1)

Cornerstone Healthcare Group Ltd Reviews in Surrey (38)

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