Care Home Owned by Cornerstone Healthcare Group Ltd in Surrey
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Surrey for Cornerstone Healthcare Group Ltd are showing below.
View the details of all 4 locations (with 145 reviews) owned by Cornerstone Healthcare Group Ltd
Cornerstone Healthcare Group Ltd Locations in Surrey (1)
Marula Lodge
9.7
41 reviews
Mytchett Road, Mytchett, Camberley GU16 6AE
"My husband has only been here for 3 weeks and has improved so much already. All of the team are amazing. So welcoming.…" Read all 41 reviews
Location Type Care Home
Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.… Read more about Marula Lodge
- Care Provided
- Long Term/Permanent
- Older Person Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Mental Health
- Acquired Brain Injury
- 42 Rooms
Cornerstone Healthcare Group Ltd Reviews in Surrey (41)
9.4
Cornerstone Healthcare Group Ltd has a Group Review Score of 9.4 (9.382) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cornerstone Healthcare Group Ltd must have a Review Score.
Review of
Marula Lodge
from Carolynn O (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has only been here for 3 weeks and has improved so much already.
All of the team are amazing. So welcoming.
All of the team are amazing. So welcoming.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from A R (Wife of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The management of this home is extremely good. The care teams work well together. The carers have great patience and kindness dealing with their clients. The home is scrupulously clean, as are the patients. Staffing levels are very good, as is the security of the home. Visitors are treated very courteously.
Nothing seems too much trouble, and relatives are encouraged to make any requests that might, in their opinion, improve the care of the loved one.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from J O (Brother of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding place treat all of our family like they had known us for years.
The team went above and beyond and made us feel more than welcome just can't sing their and the homes praises enough. Caught me and my sister in law off guard in a really posotive way. Over the moon my brother is here in their
The team went above and beyond and made us feel more than welcome just can't sing their and the homes praises enough. Caught me and my sister in law off guard in a really posotive way. Over the moon my brother is here in their
care
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from H F (Nephew of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On my visit on 19/7/25 had a lovely visit, as I saw the staff working so hard, my auntie was so nicely dressed and well presented, looking so nice, the manager and the team worked so hard during my visit and gave me a cup of tea for my journey back to Bristol. Please keep up the great work that you're
doing.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Julie G (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Marula Lodge are outstanding. They are extremly good at their jobs providing: care, patience, respect and kindness to all residence. My father has recieved the best care possible and I would have no hesitation in recommending Marula Lodge as an excellent care home.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Margaret S (Sister of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cant think of a better place for my brother to be looked after not one thing we would change. Staff are excellent so we always feel happy when we leave him there.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Margaret N (Wife of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my husband has been here I cannot praise them enough. The staff are excellent. I feel when I am not there he is well looked after and so I have no worries when I leave him.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Chris S (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A lovely local place that takes care of mum. Staff are nice. Food is good.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Ian G (Brother of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
So happy to see my brother back in his chair- last visit 3 weeks ago when he was confined to his bed he now seems to be much happier with some smiles and almost able to converse. All in all we are thankful to Marula team for their care and attention given to my brother.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from E C (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care provided to residents is good and I feel assured that my Dad is in a safe environment.
Staff are always friendly and welcoming. The turnover of staff seems to be low, which means residents can familiarise themselves with the carers and staff.
Rooms are a reasonable size and are generally
kept clean and tidy.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Melinda M (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are all very friendly, nothing is too much trouble. They are kind and gentle with my dad. My family and I all feel very relaxed in the knowledge that dad is reasonable content, well looked after and safe.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Paddy P (Husband of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall I am very happy with Marula Lodge. My husband is very well cared for and is always clean and well dressed. The staff are very professional while being friendly and respectful to residents and visitors alike. My husband seems happy to be at Marula Lodge. The home has a welcoming and happy atmosphere.
The new management has had a positive influence on the residents, staff and visitors.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Juliette H (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was really worried about my mum going into a nursing home after having such fantastic care in the hospital.
We needn't have worried as all the staff have made us all so welcome from the start and Mum settled very quickly.
We are so grateful that a place at Marula was available.
We needn't have worried as all the staff have made us all so welcome from the start and Mum settled very quickly.
We are so grateful that a place at Marula was available.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from M S (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team at Marula lodge are excellent and very patient with my father.
Especially when he broke his hip.
I highly recommend Marula Lodge as a carehome, dad is well looked after myself and the rest of my family are kept well informed of any changes
Especially when he broke his hip.
I highly recommend Marula Lodge as a carehome, dad is well looked after myself and the rest of my family are kept well informed of any changes
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Allen C (Husband of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Wife is being cared for by the exceptional wonderful staff at Marula Lodge due to her Alzheimer's diagnosis in January, as her care needs are complex. Every member of the Team are incredible, caring and above all friendly, it brings me peace of mind that she is happy and in a safe environment and
her care needs are being fully met.
The Team lead by the Manager are first class and I cannot thank them enough for everything they do for my wonderful wife. Keep up the exceptional and excellent work that you do.
The Team lead by the Manager are first class and I cannot thank them enough for everything they do for my wonderful wife. Keep up the exceptional and excellent work that you do.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from Rebecca K (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is being cared for by the wonderful staff at Marula Lodge due to his dementia diagnosis and that his care needs are complex.
Every member of the team is incredible- caring, friendly, it brings us peace of mind as a family that he is happy & has his care needs met.
The team lead by the manager
Every member of the team is incredible- caring, friendly, it brings us peace of mind as a family that he is happy & has his care needs met.
The team lead by the manager
are first class & we can't thank them enough for everything they do for my wonderful Dad.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from G K (Husband of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Very disappointed, only one star re below. The home failed to mark Easter, the most important time in the Christian calendar. I have emailed the home directly and awaited comments. Nothing else to add but review had to be 200 characters long.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from G R (Friend of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and
I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
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Review of
Marula Lodge
from S R (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have just spent a couple of hours visiting my mother at Marula Lodge on her birthday. It's not the cake supplied by the chef (thank you) or the lovely fuss to make my mum feel special, but the reason I am reviewing is to recognise the kindness and warmth of the staff towards the residents and their
families. There are some truly kind and wonderful people caring for our mum and we thank you and really appreciate you.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge
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Review of
Marula Lodge
from Karen C (Sister of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge
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Awards / Recognitions (16)
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