There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.
The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.
Onsite parking available for visitors
Marula Lodge has a Review Score of 9.7 (9.729) out of 10, based on 23 reviews in the last 2 years.
Over all time Marula Lodge has 41 reviews.
5.0 out of 5
Thank you so much for taking the time to share your review. We are so pleased you feel your husband has improved in the last few weeks with us at Marula. Our team take so much pride in ensuring high quality care for our residents and will be so pleased to hear your review.
5.0 out of 5
Thank you so much for your kind and thoughtful review. We're truly grateful for your recognition of our dedicated team and the care we provide. It means a great deal to know that our efforts to maintain a clean, secure, and compassionate environment are making a positive difference. Your feedback encourages us to continue striving for excellence in everything we do.
5.0 out of 5
Thank you so much for taking the time to leave your wonderful review, your kind words mean so much to our team. We are so pleased to know you feel Marula is a great place for your brother to call home.
5.0 out of 5
Thank you for your lovely feedback. We're so pleased you had a positive visit and that your auntie was looking well and happy. It means a lot to the team to know their hard work is appreciated - and we're glad the tea helped with your journey home!
5.0 out of 5
Thank you so much for your kind words. We're truly touched to hear that your father is receiving such wonderful care and that our team's compassion and dedication has made a meaningful difference. Your recommendation means the world to us and we will ensure the team hear your lovely feedback.
5.0 out of 5
Thank you for your kind words! It means so much to us that you trust Marula Lodge with your brother's care and feel at ease when leaving him with us. Our team takes great pride in providing the best support possible, and your appreciation truly makes a difference
5.0 out of 5
Thank you for your kind words! We're so grateful for your trust and delighted that you feel at ease knowing your husband is well cared for. Our team is dedicated to providing excellent support, and your appreciation means the world to us. We will ensure this is passed on to the team.
5.0 out of 5
Thank you for your kind words! We're so pleased that you feel your mum is well cared for and that you're happy with the staff and food. Your support means a lot to us, and we look forward to continuing to provide the best care possible.
5.0 out of 5
We're delighted your brother is feeling better and that his happiness and progress are shining through. It means so much to us that the Marula team's care and dedication have made a difference. Your kind words are truly appreciated.
4.0 out of 5
Staff are always friendly and welcoming. The turnover of staff seems to be low, which means residents can familiarise themselves with the carers and staff.
Rooms are a reasonable size and are generally
Thank you for your thoughtful feedback. We're so glad to hear that you feel assured about your dad's care and that he is in a safe and comfortable environment. Familiarity and consistency are so important, and we're pleased that our dedicated team has helped create a welcoming space for residents. Your kind words mean a lot to us.
5.0 out of 5
Thank you for your wonderful feedback. It means so much to us to know that your dad feels safe and well cared for, and that your family has peace of mind. Providing compassionate, attentive care is at the heart of everything we do, and we truly appreciate your kind words about our team.
4.0 out of 5
Thank you for your kind words and thoughtful review. We're delighted to hear that your husband feels comfortable and well cared for at Marula Lodge. Creating a welcoming and supportive environment for our residents, their families, and visitors is our top priority. Your feedback means a lot to our team, and we truly appreciate it. Please do let our management team know if you would like to discuss the areas scoring lower, we are always keen to learn and improve our services.
5.0 out of 5
Thank you so much for your kind words! We're delighted to hear that your mum settled in quickly and that you feel welcomed and supported. It means the world to us to know we've made a positive difference. We will pass your lovely review to the team.
5.0 out of 5
Thank you for your wonderful review of Marula Lodge. It is always such a pleasure for us to hear our residents and their families feel well cared for and appreciate you taking the time to complete the review. We will ensure this is shared with the team.
5.0 out of 5
Thank you so much for your wonderful review, it means so much to our staff to know families feel their loved ones are so well cared for. We will share the lovely feedback with the team at Marula.
5.0 out of 5
Thank you for your lovely review of Marula Lodge. We are so pleased to hear your father is happy and well settled in our care. Your review means a lot and we will ensure this is passed on to all of the team at Marula.
1.0 out of 5
Thank you for taking the time to share your feedback with us. We're very sorry to hear about your disappointment with the activities offered on Easter Sunday, as well as the difficulty in accommodating your request to take your wife to church. Please know that your feedback has been shared with the Manager of Marula Lodge, and we are taking it into consideration as we continue to refine and develop our activities programme. Resident preferences and suggestions are incredibly important to us, and we're committed to improving and providing meaningful experiences for everyone.
5.0 out of 5
Thank you for taking the time to write this lovely review. We're really pleased to hear your friend is happy, comfortable and well cared for. We will be sure to pass on your kind words to the team at Marula Lodge. Regarding the areas with lower scores, please feel free to make contact with the General Manager to discuss as we would really welcome your feedback and understanding to help us to make any improvements.
5.0 out of 5
Thank you for taking the time to write this lovely review. It's great to hear that your mother and the family enjoyed her birthday and that you find the environment so caring and supportive. We will be sure to pass on your kind words to the team at Marula.
5.0 out of 5
Thank you for this lovely review. It's great to hear how settled your brother is with us at Marula Lodge. We will be sure to pass on your kind words to the team at Marula.
The Review Score of 9.7 (9.729) out of 10 for Marula Lodge is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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