Marula Lodge

Mytchett Road, Mytchett, Camberley GU16 6AE
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9.7 41 Reviews
  • Marula Lodge, Camberley
Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.
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Care Provided by Marula Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Marula Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Marula Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Dorothy Lain (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.


    The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.

Parking

  • Onsite parking available for visitors

Marula Lodge Reviews (41)

9.7

Marula Lodge has a Review Score of 9.7 (9.742) out of 10, based on 22 reviews in the last 2 years.
Over all time Marula Lodge has 41 reviews.

Overall Experience
  • 33
  • 5
  • 1
  • 0
  • 2
Date Published
  • 41
  • 16
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  • 22
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Reviewer Connection to Marula Lodge
  • 16
  • 8
  • 5
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  • 2
  • 1
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Total of 41, showing 1-20
Review from Carolynn O (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been here for 3 weeks and has improved so much already.
All of the team are amazing. So welcoming.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you so much for taking the time to share your review. We are so pleased you feel your husband has improved in the last few weeks with us at Marula. Our team take so much pride in ensuring high…read more
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Review from A R (Wife of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management of this home is extremely good. The care teams work well together. The carers have great patience and kindness dealing with their clients. The home is scrupulously clean, as are the patients. Staffing levels are very good, as is the security of the home. Visitors are treated very courteously.
Nothing seems too much trouble, and relatives are encouraged to make any requests that might, in their opinion, improve the care of the loved one.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you so much for your kind and thoughtful review. We're truly grateful for your recognition of our dedicated team and the care we provide. It means a great deal to know that our efforts to…read more
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Review from J O (Brother of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding place treat all of our family like they had known us for years.
The team went above and beyond and made us feel more than welcome just can't sing their and the homes praises enough. Caught me and my sister in law off guard in a really posotive way. Over the moon my brother is here in their
care
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you so much for taking the time to leave your wonderful review, your kind words mean so much to our team. We are so pleased to know you feel Marula is a great place for your brother to call…read more
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Review from H F (Nephew of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit on 19/7/25 had a lovely visit, as I saw the staff working so hard, my auntie was so nicely dressed and well presented, looking so nice, the manager and the team worked so hard during my visit and gave me a cup of tea for my journey back to Bristol. Please keep up the great work that you're
doing.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your lovely feedback. We're so pleased you had a positive visit and that your auntie was looking well and happy. It means a lot to the team to know their hard work is appreciated - and…read more
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Review from Julie G (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Marula Lodge are outstanding. They are extremly good at their jobs providing: care, patience, respect and kindness to all residence. My father has recieved the best care possible and I would have no hesitation in recommending Marula Lodge as an excellent care home.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you so much for your kind words. We're truly touched to hear that your father is receiving such wonderful care and that our team's compassion and dedication has made a meaningful difference.…read more
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Review from Margaret S (Sister of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cant think of a better place for my brother to be looked after not one thing we would change. Staff are excellent so we always feel happy when we leave him there.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your kind words! It means so much to us that you trust Marula Lodge with your brother's care and feel at ease when leaving him with us. Our team takes great pride in providing the best…read more
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Review from Margaret N (Wife of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been here I cannot praise them enough. The staff are excellent. I feel when I am not there he is well looked after and so I have no worries when I leave him.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your kind words! We're so grateful for your trust and delighted that you feel at ease knowing your husband is well cared for. Our team is dedicated to providing excellent support, and…read more
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Review from Chris S (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely local place that takes care of mum. Staff are nice. Food is good.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your kind words! We're so pleased that you feel your mum is well cared for and that you're happy with the staff and food. Your support means a lot to us, and we look forward to…read more
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Review from Ian G (Brother of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy to see my brother back in his chair- last visit 3 weeks ago when he was confined to his bed he now seems to be much happier with some smiles and almost able to converse. All in all we are thankful to Marula team for their care and attention given to my brother.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
We're delighted your brother is feeling better and that his happiness and progress are shining through. It means so much to us that the Marula team's care and dedication have made a difference. Your…read more
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Review from E C (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provided to residents is good and I feel assured that my Dad is in a safe environment.


Staff are always friendly and welcoming. The turnover of staff seems to be low, which means residents can familiarise themselves with the carers and staff.


Rooms are a reasonable size and are generally

kept clean and tidy.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your thoughtful feedback. We're so glad to hear that you feel assured about your dad's care and that he is in a safe and comfortable environment. Familiarity and consistency are so…read more
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Review from Melinda M (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all very friendly, nothing is too much trouble. They are kind and gentle with my dad. My family and I all feel very relaxed in the knowledge that dad is reasonable content, well looked after and safe.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your wonderful feedback. It means so much to us to know that your dad feels safe and well cared for, and that your family has peace of mind. Providing compassionate, attentive care is at…read more
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Review from Paddy P (Husband of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am very happy with Marula Lodge. My husband is very well cared for and is always clean and well dressed. The staff are very professional while being friendly and respectful to residents and visitors alike. My husband seems happy to be at Marula Lodge. The home has a welcoming and happy atmosphere.
The new management has had a positive influence on the residents, staff and visitors.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your kind words and thoughtful review. We're delighted to hear that your husband feels comfortable and well cared for at Marula Lodge. Creating a welcoming and supportive environment for…read more
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Review from Juliette H (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really worried about my mum going into a nursing home after having such fantastic care in the hospital.
We needn't have worried as all the staff have made us all so welcome from the start and Mum settled very quickly.
We are so grateful that a place at Marula was available.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you so much for your kind words! We're delighted to hear that your mum settled in quickly and that you feel welcomed and supported. It means the world to us to know we've made a positive…read more
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Review from M S (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Marula lodge are excellent and very patient with my father.
Especially when he broke his hip.
I highly recommend Marula Lodge as a carehome, dad is well looked after myself and the rest of my family are kept well informed of any changes
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your wonderful review of Marula Lodge. It is always such a pleasure for us to hear our residents and their families feel well cared for and appreciate you taking the time to complete the…read more
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Review from Allen C (Husband of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife is being cared for by the exceptional wonderful staff at Marula Lodge due to her Alzheimer's diagnosis in January, as her care needs are complex. Every member of the Team are incredible, caring and above all friendly, it brings me peace of mind that she is happy and in a safe environment and
her care needs are being fully met.
The Team lead by the Manager are first class and I cannot thank them enough for everything they do for my wonderful wife. Keep up the exceptional and excellent work that you do.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you so much for your wonderful review, it means so much to our staff to know families feel their loved ones are so well cared for. We will share the lovely feedback with the team at Marula.
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Review from Rebecca K (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is being cared for by the wonderful staff at Marula Lodge due to his dementia diagnosis and that his care needs are complex.
Every member of the team is incredible- caring, friendly, it brings us peace of mind as a family that he is happy & has his care needs met.
The team lead by the manager
are first class & we can't thank them enough for everything they do for my wonderful Dad.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for your lovely review of Marula Lodge. We are so pleased to hear your father is happy and well settled in our care. Your review means a lot and we will ensure this is passed on to all of…read more
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Review from G K (Husband of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointed, only one star re below. The home failed to mark Easter, the most important time in the Christian calendar. I have emailed the home directly and awaited comments. Nothing else to add but review had to be 200 characters long.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for taking the time to share your feedback with us. We're very sorry to hear about your disappointment with the activities offered on Easter Sunday, as well as the difficulty in…read more
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Review from G R (Friend of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and
I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.
Reply from Leanne Parmenter, Head of Business Development at Marula Lodge
Thank you for taking the time to write this lovely review. We're really pleased to hear your friend is happy, comfortable and well cared for. We will be sure to pass on your kind words to the team at…read more
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Review from S R (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just spent a couple of hours visiting my mother at Marula Lodge on her birthday. It's not the cake supplied by the chef (thank you) or the lovely fuss to make my mum feel special, but the reason I am reviewing is to recognise the kindness and warmth of the staff towards the residents and their
families. There are some truly kind and wonderful people caring for our mum and we thank you and really appreciate you.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge
Thank you for taking the time to write this lovely review. It's great to hear that your mother and the family enjoyed her birthday and that you find the environment so caring and supportive. We will…read more
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Review from Karen C (Sister of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge
Thank you for this lovely review. It's great to hear how settled your brother is with us at Marula Lodge. We will be sure to pass on your kind words to the team at Marula.
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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Marula Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Marula Lodge is calculated as follows: ( (207 Excellents x 5) + (36 Goods x 4) + (11 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 256 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marula Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Marula Lodge

What types of Care is Marula Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Marula Lodge have?

There are 42 Single Rooms.

What are the Facilities & Services at Marula Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marula Lodge to the centre of Camberley?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marula Lodge to verify any information. View our terms and conditions. Marula Lodge has an Enhanced Service - more info.