






Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.
Care Provided by Marula Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Marula Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cornerstone Healthcare Group Ltd
- Private Owned
Person in charge
- Dorothy Lain(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (42)
Visiting
- There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual. The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.
Parking
- Onsite parking available for visitors
Marula Lodge Reviews (45)
Marula Lodge has a Review Score of 9.8 (9.770) out of 10, based on 24 reviews in the last 2 years.
Over all time Marula Lodge has 45 reviews.
Every member of the team is incredible- caring, friendly, it brings us peace of mind as a family that he is happy & has his care needs met.
The team lead by the manager are first class & we can't thank them enough for everything they do for my wonderful Dad.
Thank you for your lovely review of Marula Lodge. We are so pleased to hear your father is happy and well settled in our care. Your review means a lot and we will ensure this is passed on to all of the team at Marula.
Very disappointed, only one star re below. The home failed to mark Easter, the most important time in the Christian calendar. I have emailed the home directly and awaited comments. Nothing else to add but review had to be 200 characters long.
Thank you for taking the time to share your feedback with us. We're very sorry to hear about your disappointment with the activities offered on Easter Sunday, as well as the difficulty in accommodating your request to take your wife to church. Please know that your feedback has been shared with the...
I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.
Thank you for taking the time to write this lovely review. We're really pleased to hear your friend is happy, comfortable and well cared for. We will be sure to pass on your kind words to the team at Marula Lodge. Regarding the areas with lower scores, please feel free to make contact with the...
Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.
Thank you for this lovely review. It's great to hear how settled your brother is with us at Marula Lodge. We will be sure to pass on your kind words to the team at Marula.
Today the staff moved Dad into an armchair very gently even though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.
My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.
Thank you for this lovely review. It's great to hear that your dad and the family had a wonderful time together celebrating this milestone birthday. We will pass on your kind words to the team at Marula Lodge!
My brother's 80th birthday was celebrated in style and was such a lovely surprise. Thank you! All those lovely cares, girls and boys, they are always so welcoming whenever I visit my brother.
On my husband's birthday, a member of staff and all the team working that afternoon had helped my husband to enjoy his birthday. The other residents helped too. We sang Happy Birthday while he cut the lovely cake that was made. We all ate jelly as well. All the team members worked well together, treating each resident with respect and dignity.
Thank you Julie-Anne for this lovely review! So lovely to hear that the team at Marula Lodge helped you celebrate your husband's birthday to the fullest. It sounds like a great afternoon.
The nursing team are extremely attentive and nothing is too much trouble for both the residents and their families, visitors and guests. We live in Canada but visit frequently and the team are more than happy to keep regular contact via phone and video call etc.
the nurse in charge was very kind and helpful.
Thank you Cameron for this lovely review. We are glad that the team at Marula Lodge make this difficult situation slightly easier for you and your family. We will be sure to pass on your kind words to all the team at Marula!
My mother passed away on 10 April. Not only did I have to deal with my own grief but also those of the nurses who were with my mother at the time of her passing. I have no complaint about how they cared for her, my issue lies with those in management and above. Whilst we were told for years that we were all “family", where was the condolence card from the home? When did we receive a phone call offering a caring word or two? After the amount of money paid to the home, surely that’s the least you could do? When the date was set, we went to the home to invite those who wanted to be there to come. We arranged for there to be refreshments after the funeral in the community hall next door so that staff/residents could pop over. Not one representative of the home came to the funeral. My mother worked in care homes for nearly 40 years and someone always attended a funeral on behalf of the home. Shame on you Marula Lodge. Because when it mattered most you were not family, you merely chase £.
Thank you for this review Geraldine. I've delayed responding as I wanted to look into this with the team at Marula Lodge. I've been informed that the management team spoke to two members of the family following the death of your mother to offer their condolence. A card was passed to the family from...
We cannot thank you all enough for the day-to-day care you all give my husband every day and night.
Thank you, Beryl. It's great to hear that the team at Marula made your husband's birthday a special occasion for all the family. We will be sure to pass on your kind words. Thank you.
My father moved into Marula Lodge four weeks ago, the staff have been kind, caring and understanding to him, making him settle a lot quicker than we all expected. It's reassuring to know he is safe and well cared for. Whenever I visit I receive a warm welcome. Every resident looks clean and well cared for and my dad's room is also clean and comfortable. Marula offers a friendly environment with activities for the residents to do if they choose. Last week a singer came in to entertain the residents, it was so lovely to walk in and see everybody dancing, singing and smiling.
Janet, thank you for this wonderful review that we'll be sure to share with the team at Marula Lodge. We are delighted to hear that your father has settled in so well and that he and his family can enjoy quality time together at Marula Lodge. Many thanks again.
The genuine care shown by the staff is obvious and communication with myself is excellent. When I visit, I am made to feel very welcome.
I'll pass this review on to the team at Marula Lodge.
The staff have been fantastic looking after her every need with kindness and professionalism. I cannot speak highly enough of her care.
Many thanks to Marula Lodge staff.
We'll be sure to pass your words on to the team at Marula Lodge.
Most people do not know what to expect from care homes and will be intimidated. Found Marula Lodge to understand, not only the needs of residents but also of their families. A very difficult time has been made much more understandable and friendly. Keep up the good work.
Thank you Jeremy for this lovely review. It's great to hear that with their care and support, the team at Marula Lodge helped during this difficult time. We'll be sure to pass this on to the team.
My dad has been at Marula Lodge for the past few months and he is extremely happy. He has been involved in many activities lately and is always well looked after.
Thank you for this great, 5* review R T. We are glad to hear that your dad is so happy at Marula Lodge.
The staff are very friendly and competent.
Thank you Linda for this fantastic review. It is much appreciated by all the team at Marula Lodge.
I came to visit my mum and the dining area looks amazing. The new wallpaper is colourful and helps the residents identify where to eat. Since the new management have taken over, things have improved 100%.
Very lovely home. Lots of room in bedroom and areas. Staff are lovely and helpful and informative. I would recommend this care provider to friends and family.
Thank you for this lovely review of Marula Lodge Christine. We'll be sure to pass your kind words on to the team at Marula.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (12)
- 04 Jun 2025Recipient: Cornerstone Healthcare Group Ltd
- 03 Jun 2025Recipient: Cornerstone Healthcare Group Ltd
- 07 Sep 2023Recipient: Cornerstone Healthcare Group Ltd
Accreditations
There are no accreditations posted yet for Marula Lodge.
Meet the Team (0)
There are no Team Members posted yet.
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