Marula Lodge

Mytchett Road, Mytchett, Camberley GU16 6AE
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9.7 41 Reviews
  • Marula Lodge, Camberley
Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dorothy Lain (General Manager)

Local Authority / Social Services

Admission Criteria

  • NHS Referrals
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.


    The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.

Parking

  • Onsite parking available for visitors

Marula Lodge Reviews (41)

9.7

Marula Lodge has a Review Score of 9.7 (9.729) out of 10, based on 23 reviews in the last 2 years.
Over all time Marula Lodge has 41 reviews.

Overall Experience
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  • 5
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Date Published
  • 41
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Reviewer Connection to Marula Lodge
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Total of 41, showing 21-40
Review from Karen T (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Marula Lodge for over a year now and has moved to Pirbright unit. My mum and the whole family feel the staff look after Dad very well. They are attentive and nothing is too much trouble to ease his pain or make him smile.
Today the staff moved Dad into an armchair very gently even
though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.
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Review from Paul W (Son of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear that your dad and the family had a wonderful time together celebrating this milestone birthday. We will pass on your kind words to the team at Marula Lodge!

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Review from Sylvia T (Sister of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My brother's 80th birthday was celebrated in style and was such a lovely surprise. Thank you! All those lovely cares, girls and boys, they are always so welcoming whenever I visit my brother.
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Review from Julie-Anne A (Wife of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On my husband's birthday, a member of staff and all the team working that afternoon had helped my husband to enjoy his birthday. The other residents helped too. We sang Happy Birthday while he cut the lovely cake that was made. We all ate jelly as well. All the team members worked well together, treating
each resident with respect and dignity.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Julie-Anne for this lovely review! So lovely to hear that the team at Marula Lodge helped you celebrate your husband's birthday to the fullest. It sounds like a great afternoon.

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Review from R G (Son of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing team are extremely attentive and nothing is too much trouble for both the residents and their families, visitors and guests. We live in Canada but visit frequently and the team are more than happy to keep regular contact via phone and video call etc.
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Review from Cameron T (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One member of the staff and the team made us feel so welcome when I came to see my mum. It's been a distressing time with her being moved far away but we feel so happy that she's here as there is so much care and love for her.
the nurse in charge was very kind and helpful.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Cameron for this lovely review. We are glad that the team at Marula Lodge make this difficult situation slightly easier for you and your family. We will be sure to pass on your kind words to all the team at Marula!

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Review from Geraldine P (Daughter of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother passed away on 10 April. Not only did I have to deal with my own grief but also those of the nurses who were with my mother at the time of her passing. I have no complaint about how they cared for her, my issue lies with those in management and above. Whilst we were told for years that we
were all “family", where was the condolence card from the home? When did we receive a phone call offering a caring word or two? After the amount of money paid to the home, surely that’s the least you could do? When the date was set, we went to the home to invite those who wanted to be there to come. We arranged for there to be refreshments after the funeral in the community hall next door so that staff/residents could pop over. Not one representative of the home came to the funeral. My mother worked in care homes for nearly 40 years and someone always attended a funeral on behalf of the home. Shame on you Marula Lodge. Because when it mattered most you were not family, you merely chase £.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this review Geraldine. I've delayed responding as I wanted to look into this with the team at Marula Lodge. I've been informed that the management team spoke to two members of the family following the death of your mother to offer their condolence. A card was passed to the family from the team at the home. All details of your mother's funeral and wake were also passed on to staff who were entitled to attend if they wished. I'm sorry you felt unsupported at a time of need, this certainly was not our intention.

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Review from Beryl P (Wife of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oh, what a wonderful birthday afternoon! All the staff made it so special, not just for my husband but for all of us, wife, daughter and grandaughter. A lovely cake for all the residents to take part in as well. Singing "Happy Birthday" made it a very special memory for us all. Yesterday, our son and
his wife made the journey up from Salisbury for a short visit and again were made most welcome. Thank you.
We cannot thank you all enough for the day-to-day care you all give my husband every day and night.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you, Beryl. It's great to hear that the team at Marula made your husband's birthday a special occasion for all the family. We will be sure to pass on your kind words. Thank you.

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Review from Janet S (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Marula Lodge four weeks ago, the staff have been kind, caring and understanding to him, making him settle a lot quicker than we all expected. It's reassuring to know he is safe and well cared for. Whenever I visit I receive a warm welcome. Every resident looks clean and well cared
for and my dad's room is also clean and comfortable. Marula offers a friendly environment with activities for the residents to do if they choose. Last week a singer came in to entertain the residents, it was so lovely to walk in and see everybody dancing, singing and smiling.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Janet, thank you for this wonderful review that we'll be sure to share with the team at Marula Lodge. We are delighted to hear that your father has settled in so well and that he and his family can enjoy quality time together at Marula Lodge. Many thanks again.

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Review from Kristy S (Wife of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband arrived just over 1 month ago. His mental health has improved dramatically. Previously at another home, he was isolated to his room as he can have unpredictable behaviour, here he is encouraged to engage/move about the home.
The genuine care shown by the staff is obvious and communication
with myself is excellent. When I visit, I am made to feel very welcome.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this wonderful review Kristy. It's great to hear that your husband has settled in so well and that you can see a marked improvement in him.
I'll pass this review on to the team at Marula Lodge.

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Review from Philip C (Son of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Marula Lodge for two months.
The staff have been fantastic looking after her every need with kindness and professionalism. I cannot speak highly enough of her care.
Many thanks to Marula Lodge staff.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Philip. It's great to hear you are pleased with the care that your mum is receiving.
We'll be sure to pass your words on to the team at Marula Lodge.

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Review from Jeremy R (Son-in-law of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most people do not know what to expect from care homes and will be intimidated. Found Marula Lodge to understand, not only the needs of residents but also of their families. A very difficult time has been made much more understandable and friendly. Keep up the good work.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Jeremy for this lovely review. It's great to hear that with their care and support, the team at Marula Lodge helped during this difficult time. We'll be sure to pass this on to the team.

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Review from R T (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Marula Lodge for the past few months and he is extremely happy. He has been involved in many activities lately and is always well looked after.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this great, 5* review R T. We are glad to hear that your dad is so happy at Marula Lodge.

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Review from Linda S (Wife of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and competent.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Linda for this fantastic review. It is much appreciated by all the team at Marula Lodge.

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Review from Penny E (Daughter of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my mum and the dining area looks amazing. The new wallpaper is colourful and helps the residents identify where to eat. Since the new management have taken over, things have improved 100%.
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Review from Christine C (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely home. Lots of room in bedroom and areas. Staff are lovely and helpful and informative. I would recommend this care provider to friends and family.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review of Marula Lodge Christine. We'll be sure to pass your kind words on to the team at Marula.

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Review from Samatha G (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The new wallpaper at the home looks fab, really bright so the residents can see where to eat. Which really helps my mum. So a massive well done to all the staff. Also went to see my mum at Easter and the staff put on some lovely food and cake. Well done guys you're doing amazing.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you, Samantha. We are glad you approve of the addition at Marula and thanks again for your family's continued support.

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Review from F G (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed with the standard of care my father receives. All staff are incredibly patient and caring, despite some of the challenging behaviours they encounter. The facilities are always spotless and I feel confident leaving Dad in the staff's capable hands after my visits. He always seems
content and comfortable in their company. Thank you to everyone at Marula Lodge.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for your lovely review. We know the worry it can cause families when loved ones are in care so it's great to hear that you are reassured and impressed with the care that your father receives at Marula Lodge. The team really are experts in their field and they'll be very pleased to hear that that has been recognised by yourself. Thanks again.

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Review from Haily M (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone at Marula Lodge are lovely and look after Dad so well.
He loves being at Marula Lodge. It's nice to know he's happy and being looked after.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for taking the time to complete this wonderful review Haily. We'll ensure that all the team see it and it's great to hear that Dad is so happy at Marula Lodge. Many Thanks.

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Review from Sarah G (Wife of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time I visited Marula Lodge, I knew it was the right place for my husband to be cared in. The staff are professional and compassionate in equal measure. The level of communication and support I have received has been fantastic. The home itself is spotlessly clean, warm and inviting. The
standard of care is of the highest quality, from the nurses and carers right down to the reception staff and chef. I wouldn't want my husband to be cared for anywhere else.
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Sarah, thank you for this heart warming review of Marula Lodge. Your words mean so much to both the team at Marula and the management team.
We are so glad you are happy with your husband's care and environment.
Many thanks again.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Marula Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Marula Lodge is calculated as follows: ( (213 Excellents x 5) + (38 Goods x 4) + (13 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 266 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marula Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marula Lodge to verify any information. View our terms and conditions. Marula Lodge has an Enhanced Service - more info.