Marula Lodge

I highly recommend Marula Lodge as a carehome, dad is well looked after myself and the rest of my family are kept well informed of any changes

The team lead by the manager are first class & we can't thank them enough for everything they do for my wonderful Dad.

Very disappointed, only one star re below. The home failed to mark Easter, the most important time in the Christian calendar. I have emailed the home directly and awaited comments. Nothing else to add but review had to be 200 characters long.

I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.

Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.

Today the staff moved Dad into an armchair very gently even though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.

My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.

My brother's 80th birthday was celebrated in style and was such a lovely surprise. Thank you! All those lovely cares, girls and boys, they are always so welcoming whenever I visit my brother.

On my husband's birthday, a member of staff and all the team working that afternoon had helped my husband to enjoy his birthday. The other residents helped too. We sang Happy Birthday while he cut the lovely cake that was made. We all ate jelly as well. All the team members worked well together, treating each resident with respect and dignity.

The nursing team are extremely attentive and nothing is too much trouble for both the residents and their families, visitors and guests. We live in Canada but visit frequently and the team are more than happy to keep regular contact via phone and video call etc.

the nurse in charge was very kind and helpful.

My mother passed away on 10 April. Not only did I have to deal with my own grief but also those of the nurses who were with my mother at the time of her passing. I have no complaint about how they cared for her, my issue lies with those in management and above. Whilst we were told for years that we were all “family", where was the condolence card from the home? When did we receive a phone call offering a caring word or two? After the amount of money paid to the home, surely that’s the least you could do? When the date was set, we went to the home to invite those who wanted to be there to come. We arranged for there to be refreshments after the funeral in the community hall next door so that staff/residents could pop over. Not one representative of the home came to the funeral. My mother worked in care homes for nearly 40 years and someone always attended a funeral on behalf of the home. Shame on you Marula Lodge. Because when it mattered most you were not family, you merely chase £.

We cannot thank you all enough for the day-to-day care you all give my husband every day and night.

My father moved into Marula Lodge four weeks ago, the staff have been kind, caring and understanding to him, making him settle a lot quicker than we all expected. It's reassuring to know he is safe and well cared for. Whenever I visit I receive a warm welcome. Every resident looks clean and well cared for and my dad's room is also clean and comfortable. Marula offers a friendly environment with activities for the residents to do if they choose. Last week a singer came in to entertain the residents, it was so lovely to walk in and see everybody dancing, singing and smiling.

The genuine care shown by the staff is obvious and communication with myself is excellent. When I visit, I am made to feel very welcome.

Many thanks to Marula Lodge staff.

Most people do not know what to expect from care homes and will be intimidated. Found Marula Lodge to understand, not only the needs of residents but also of their families. A very difficult time has been made much more understandable and friendly. Keep up the good work.

My dad has been at Marula Lodge for the past few months and he is extremely happy. He has been involved in many activities lately and is always well looked after.

The staff are very friendly and competent.

I came to visit my mum and the dining area looks amazing. The new wallpaper is colourful and helps the residents identify where to eat. Since the new management have taken over, things have improved 100%.