Marula Lodge

Mytchett Road, Mytchett, Camberley GU16 6AE
Review Us
9.7 41 Reviews
  • Marula Lodge, Camberley
Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.
Show Marula Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dorothy Lain (General Manager)

Local Authority / Social Services

Admission Criteria

  • NHS Referrals
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.


    The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.

Parking

  • Onsite parking available for visitors

Marula Lodge Reviews (41)

9.7

Marula Lodge has a Review Score of 9.7 (9.729) out of 10, based on 23 reviews in the last 2 years.
Over all time Marula Lodge has 41 reviews.

Overall Experience
  • 33
  • 5
  • 1
  • 0
  • 2
Date Published
  • 41
  • 17
  • 20
  • 23
  • 18
Reviewer Connection to Marula Lodge
  • 16
  • 8
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Sheila C (Partner of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
How lovely to see somewhere specifically designed for the residents. No carpets and mats to trip over!
The staff are absolutely lovely. I am very impressed so far. Can’t rate activities yet. A room with a door to the garden would get an excellent score too.
Reply from Natasha Gwyther, Executive Assistant at Marula Lodge

Thank you Sheila for taking the time to leave us this lovely review. We'll be sure to pass on your kind word to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Marula Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Marula Lodge is calculated as follows: ( (213 Excellents x 5) + (38 Goods x 4) + (13 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 266 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marula Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marula Lodge to verify any information. View our terms and conditions. Marula Lodge has an Enhanced Service - more info.