Marula Lodge

Mytchett Road, Mytchett, Camberley GU16 6AE
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9.8 44 Reviews
  • Marula Lodge, Camberley
Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.
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Care Provided by Marula Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Marula Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Marula Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dorothy Lain (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • There is an open visitor’s policy but the care home asks that you are respectful of your relative/friend’s routine when choosing a time to visit. Please feel free to discuss this with staff supporting the individual.


    The reception is manned Monday to Friday from 9.00am to 5.00pm. At the front door, there is a doorbell which connects with reception who will let you in to the building. If there is no one at the reception desk, or you are visiting outside of office hours, please use the bell and one of the team will come to the door as soon as they are able to do so.

Parking

  • Onsite parking available for visitors

Marula Lodge Reviews (44)

9.8

Marula Lodge has a Review Score of 9.8 (9.777) out of 10, based on 23 reviews in the last 2 years.
Over all time Marula Lodge has 44 reviews.

Overall Experience
  • 36
  • 5
  • 1
  • 0
  • 2
Date Published
  • 44
  • 4
  • 20
  • 23
  • 21
Reviewer Connection to Marula Lodge
  • 18
  • 8
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from F G (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed with the standard of care my father receives. All staff are incredibly patient and caring, despite some of the challenging behaviours they encounter. The facilities are always spotless and I feel confident leaving Dad in the staff's capable hands after my visits. He always seems
content and comfortable in their company. Thank you to everyone at Marula Lodge.
Reply from Natasha Gwyther, Special Projects Manager at Marula LodgeThank you for your lovely review. We know the worry it can cause families when loved ones are in care so it's great to hear that you are reassured and impressed with the care that your father receives at Marula Lodge. The team really are experts in their field and they'll be very pleased to hear that that has been recognised by yourself. Thanks again.
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  • Care / Support
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  • Treated with Dignity
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  • Rooms
  • Value for Money
Review from Haily M (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone at Marula Lodge are lovely and look after Dad so well.
He loves being at Marula Lodge. It's nice to know he's happy and being looked after.
Reply from Natasha Gwyther, Special Projects Manager at Marula LodgeThank you for taking the time to complete this wonderful review Haily. We'll ensure that all the team see it and it's great to hear that Dad is so happy at Marula Lodge. Many Thanks.
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  • Care / Support
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  • Treated with Dignity
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Review from Sarah G (Wife of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time I visited Marula Lodge, I knew it was the right place for my husband to be cared in. The staff are professional and compassionate in equal measure. The level of communication and support I have received has been fantastic. The home itself is spotlessly clean, warm and inviting. The
standard of care is of the highest quality, from the nurses and carers right down to the reception staff and chef. I wouldn't want my husband to be cared for anywhere else.
Reply from Natasha Gwyther, Special Projects Manager at Marula LodgeSarah, thank you for this heart warming review of Marula Lodge. Your words mean so much to both the team at Marula and the management team.
We are so glad you are happy with your husband's care and environment.
Many thanks again.
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  • Care / Support
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  • Treated with Dignity
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Review from Sheila C (Partner of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
How lovely to see somewhere specifically designed for the residents. No carpets and mats to trip over!
The staff are absolutely lovely. I am very impressed so far. Can’t rate activities yet. A room with a door to the garden would get an excellent score too.
Reply from Natasha Gwyther, Executive Assistant at Marula LodgeThank you Sheila for taking the time to leave us this lovely review. We'll be sure to pass on your kind word to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Marula Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.777 for Marula Lodge is calculated as follows: ( (222 Excellents x 5) + (31 Goods x 4) + (10 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 265 Ratings = 4.777
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marula Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marula Lodge to verify any information. View our terms and conditions. Marula Lodge has an Enhanced Service - more info.