Cornerstone Healthcare Group Ltd in Hampshire | 2 Care Homes

Review of
South Africa Lodge
from M H (Son-in-law of Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

I found the home to be warm & welcoming with a clear leadership structure. Staff are engaging and helpful. Decor throughout the home is modern & bright. Ensuite rooms which are spotless as with communal areas. Nice outdoor area with activities. Would recommend.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your review of South Africa Lodge, we always appreciate people taking the time to share this for our teams. If you feel there are any areas we could work on to reach the 5 stars, please…read more

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Review of
South Africa Lodge
from G B (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

I am happy with way my husband is treated, staff are friendly and make sure he is comfortable but also take the time to talk to him and ensure it is not just the physical needs that are met. He is always clean and so are all the accommodation he lives in. The staff also take time to ask me how I am

and know me by name.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words. It means the world to us to know that your husband feels cared for-not just physically, but emotionally too. We believe every resident deserves dignity, warmth,…read more

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Review of
South Africa Lodge
from B E (Godfather of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

I have known South Africa Lodge for some years having visited a naval colleague who was so well cared for during his final years. My current visits are for my godson, now aged 62 who has sadly been poorly almost his whole life. The care given to both of them is exemplary. The whole place buzzes with

compassion and enthusiasm and patience. We offer our sincere congratulations to every member of the team. Well done. Keep it up.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your heartfelt words and continued support over the years. We're honoured to have cared for both your naval colleague and your godson, and it's incredibly rewarding to hear that…read more

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Review of
South Africa Lodge
from D G (Niece of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Very professional, greeted by reception by one staff member, friendly and efficient. Visit was short as my family member was sleepy. Staff very engaging. Was lovely to see my aunt rested.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for taking the time to leave a lovely review of your visit to South Africa Lodge. We're so pleased to hear your aunt was well rested. It means a lot for our staff to hear your lovely…read more

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Review of
South Africa Lodge
from David W (Brother-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Staff very pleasant, cooperative and caring. Pay attention to comments made and willing to assist and help in best interests of those they are caring for.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback. We're so pleased to hear that our team's care and attentiveness have made a positive impression. Supporting our residents with kindness and respect is at the heart…read more

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Review of
South Africa Lodge
from Jonathan B (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

It is difficult for me to give a comprehensive review as we live in Spain and cannot visit very often, although we have weekly video conferences. Circumstances have been very difficult these last years and we are very pleased how mum has been treated and we see that she still has a quality of life.

This is mainly due to the great work of all of the employees. We very much appreciate it. I don't see how mum could be in better hands. Thank you very much, it is very appreciated.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words and thoughtful review. We understand how challenging it can be to be far away, and we're truly grateful that you've entrusted us with your mum's care. It means a…read more

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Review of
South Africa Lodge
from C R (Friend of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

Excellent receptionists. Immaculately clean premises. Lovely staff. My friend, the resident, appears to like where she is now residing. This home is head and shoulders above other homes I have visited.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

We are so pleased to hear your friend is enjoying her new home and that you feel it is a great service. This is why our teams come to work everyday and it means so much when people take the time to…read more

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Review of
South Africa Lodge
from J H (Friend of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

The staff and reception are really friendly. Made us coffee, hot chocolate. The lady on Transport was very friendly and was telling us that she takes the residents out and where she takes them. Lovely for them, she had so much patience. The home is really clean, flowers are everywhere. Lovely to walk

into.Very lovely place to go to 10/10.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your lovely feedback! We're delighted you had such a positive experience-from the warm welcome at reception to hearing about our outings with residents. It's wonderful to know…read more

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Review of
South Africa Lodge
from C F (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

Mum has moved lodge a few months ago which she has now settled and got used to the staff. All the staff are very nice which I think has helped mum settle. She likes her new room which is a lot bigger so we spend most visits in her room.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for sharing your experience. We're so pleased to hear that your mum has settled in well and is enjoying her new room. It's wonderful to know that our staff have helped make the transition…read more

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Review of
South Africa Lodge
from Annabella P (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

This is a very caring, attentive, kind and supportive environment, where staff offer personalised care to all patients/residents. It has a homely feel to allow residents to feel relaxed and part of the family, and included in all activities. There is always a positive and fun atmosphere, making moments

and experiences accessible to everyone.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words. We're truly grateful for your recognition of our caring and supportive environment. Creating a homely, inclusive atmosphere where every resident feels valued is…read more

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Review of
South Africa Lodge
from Rachel W (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

South Africa Lodge is a first class Nursing Home! This is the fourth NH he has been a resident and the first one he has really settled in. The staff are well trained, skilful and caring and have taken the time to understand his needs and wants to help make his stay as enjoyable as possible. The new

manager is a strong presence, very proactive and has made a big difference. Thank you so much!

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for taking the time to leave this wonderful review, this means so much to us and the team at South Africa Lodge. We are so pleased to know your father has settled well into his home,…read more

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Review of
Kitnocks House
from Nathaly S (Niece of Resident) published on 7 August 2025 Submitted via Website • Report

Overall Experience

My uncle has vascular dementia and has now been at Kitnock for about five months. Unfortunately he can be very rude and unpleasant but the staff are alway very accomodating and friendly toward him. They have great patience, which i admired them for. He looks very healthy and clean and in his happy moments

feels comfortable living there. I also found the care home clean and tidy, which for me is very important. His clothes and his bedroom are always clean and organised by the staff.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you for your lovely words, we are so pleased to hear you feel your uncle is being well cared for, something our teams are so passionate about. We will ensure this is passed on to our Kitnocks…read more

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Review of
South Africa Lodge
from Kay M (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

Since Mum was transferred to South Africa Lodge I feel much happier that she is getting the care and attention she needs. The staff are always attentive and supportive to my mum despite how difficult she can be. They take very good care of all her needs both day to day and medical.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your kind words. We're so glad to hear that your mum is receiving the care and attention she needs, and that our teams support has made a positive difference. Your feedback means a lot…read more

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Review of
South Africa Lodge
from Doreen H (Sister of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

I come to visit my sister and I have always found the staff very helpful and my sister is clean & tidy. She seems happy and well looked after.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback. We're so pleased to hear your sister is happy and well cared for, and that our team has been helpful during your visits. Your kind words mean a lot to us and will…read more

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Review of
South Africa Lodge
from Wendy T (Friend of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

When you walk into South Africa Lodge you immediately sense the calmness within. I have found all staff to be most welcoming and helpful, nothing is ever too much trouble. They know all their patients individually and adapt to all their needs. Thank you for providing such a lovely, kind, caring and

happy atmosphere to reside in.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you so much for your kind words. We're truly grateful for your thoughtful feedback and delighted to hear that the calm and caring atmosphere at South Africa Lodge has made a positive impression.…read more

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Review of
South Africa Lodge
from Liz F (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

All staff extremely friendly & I could see my friend was very much liked & looked after. The home seems very well run & receptionist very welcoming.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review of South Africa Lodge and in particular the kind words about the staff. We are really pleased to know you feel your friend is well looked after. We will ensure your…read more

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Review of
South Africa Lodge
from Melanie T (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

Before visiting my friend I called numerous times and spoke with both receptionists. Both of whom were very helpful in assisting the times best suted for my friend to get the best out of her visit. All staff were very helpful and my friend seemd very happy wtih living at South Africa Lodge.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely feedback on your experience visiting South Africa Lodge. Your words mean a lot to our team who are very passionate about supporting not only our residents but their friends…read more

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Review of
South Africa Lodge
from Irene N (Partner of Resident) published on 18 June 2025 Submitted via Postal Card • Report

Overall Experience

There has been a change for the better over the last couple of months. Seeing less agency carers can only be a huge benefit to residents. Carers are taking time to get to know residents likes/dislikes, personalities. Staff are very friendly and consider both families and residents and are always happy

to help and respect situations. The recent increase in activities staff is hugely valuable helping residents to have a more interesting day. I feel a second minibus & driver would be a really lovely opportunity for more residents to go out and more often. Food has improved greatly. Thank you to all at South Africa Lodge.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for taking the time to share your review. We're delighted to hear that you've noticed positive changes and improvements in recent months. Our team is committed to providing a welcoming and…read more

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Review of
South Africa Lodge
from Gina R (Sister of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My brother has been a resident at South Africa Lodge for 9 years and I wouldn't want him to live anywhere else. The home is very clean and modern and all the staff are great. Really friendly and supportive. I can honestly say I have not a member of staff I have not liked. They treat us like family and

we always feel welcome. The reception staff are always there with a welcoming smile. I honestly cannot fault anything. They are always finding an excuse for a party, garden fete etc and so much goes in to making these days enjoyable for residents and visitors.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your heartfelt words. It means so much to us that South Africa Lodge feels like home for your brother and that our team's care and support make such a difference. We're delighted that…read more

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Review of
South Africa Lodge
from L O (Niece of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

My experience at South Africa Lodge is fantastic. They always are so kind to me and my family when we go to visit my auntie. The staff are always checking up on my auntie to make sure she is okay. If there is ever an emergency they are so quick to coming and helping. I want to thank each and every member

of staff for being so kind to me and my family and my auntie to.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your kind words about South Africa Lodge! We're so glad to hear that you and your family feel welcomed and that our staff's care and attentiveness bring you peace of mind. It's a…read more

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Care Homes Owned by Cornerstone Healthcare Group Ltd in Hampshire

Cornerstone Healthcare Group Ltd Locations in Hampshire (2)

Cornerstone Healthcare Group Ltd Reviews in Hampshire (104)

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

Kitnocks House

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

Awards / Recognitions (16)

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