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Care Homes Owned by Cornerstone Healthcare Group Ltd in Hampshire

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Cornerstone Healthcare Group Ltd in Hampshire

Only the locations & reviews in Hampshire for Cornerstone Healthcare Group Ltd are showing below.

View the details of all 4 locations (with 149 reviews) owned by Cornerstone Healthcare Group Ltd

Cornerstone Healthcare Group Ltd Locations in Hampshire (2)

 - Browse 2 Care Homes owned by Cornerstone Healthcare Group Ltd in Hampshire
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South Africa Lodge
43 Stakes Hill Road, Waterlooville PO7 7LA 
9.6 82 reviews
South Africa Lodge, Waterlooville, Hampshire
"All the staff are very welcoming and friendly. My sister-in-law is looked after very well and is so much happier and healthier since moving…"   Read all 82 reviews
  • 99 Rooms
Location Type Care Home

South Africa Lodge focuses solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. The home offers a safe environment and has ... Read more

Older Person Care Permanent Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Kitnocks House
Wickham Road, Curdridge, Southampton SO32 2HG 
8.6 23 reviews
Kitnocks House, Southampton, Hampshire
"One small criticism is that the two lovely terracotta tubs on each side of the main entrance were full of weeds when we arrived and made a…"   Read all 23 reviews
  • 63 Rooms
Location Type Care Home

Kitnocks House is a specialist care home located near Botley in Hampshire. The home specialises in care for men and women with dementia, neurological and mental disorders. Many of the resident at ... Read more

Older Person Care Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

Cornerstone Healthcare Group Ltd Reviews in Hampshire (105)

9.1

Cornerstone Healthcare Group Ltd has a Group Review Score of 9.1 (9.056) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cornerstone Healthcare Group Ltd must have a Review Score.

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Review of

South Africa Lodge

from E R (Sister of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from a few issues with dirty tea cups, I have been very happy with my brother's care. He is physically healthier than he has been in years, mentally, he seems settled. I would like to see a bit more interaction from staff to get him watching TV/listening to music, but I know he always turns down
help and won't ask for it. He needs more assistance than he will admit to do things. But overall, it is a very nice, friendly care home, and the patients are well looked after.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for sharing your feedback. We're delighted to hear that your brother is feeling healthier and settled, and that you find our home friendly and caring. We appreciate your comments about the tea cups and staff interaction, and we'll review these areas to ensure we maintain the highest standards. Please don't hesitate to speak with our team if you have any further suggestions-we're always here to support your brother's wellbeing.
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Review of

South Africa Lodge

from Dena M (Sister-in-law of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very welcoming and friendly. My sister-in-law is looked after very well and is so much happier and healthier since moving into South Africa Lodge.
I am kept up to date and informed of any changes in behaviour or health concerns, which is very much appreciated. I would and do recommend
South Africa Lodge to friends, family and colleagues. Thank you.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you so much for your kind words and recommendation. We're delighted to hear your sister-in-law is thriving at South Africa Lodge and that you feel well-informed and supported. It means a lot to us to know our care is making a positive difference and will ensure your review is shared with the team.
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Review of

South Africa Lodge

from M H (Son-in-law of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home to be warm & welcoming with a clear leadership structure. Staff are engaging and helpful. Decor throughout the home is modern & bright. Ensuite rooms which are spotless as with communal areas. Nice outdoor area with activities. Would recommend.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for your review of South Africa Lodge, we always appreciate people taking the time to share this for our teams. If you feel there are any areas we could work on to reach the 5 stars, please do feel free to discuss with a member of the team as we are always keen to develop and deliver the best care for our residents.
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Review of

South Africa Lodge

from G B (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with way my husband is treated, staff are friendly and make sure he is comfortable but also take the time to talk to him and ensure it is not just the physical needs that are met. He is always clean and so are all the accommodation he lives in. The staff also take time to ask me how I am
and know me by name.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you so much for your kind words. It means the world to us to know that your husband feels cared for-not just physically, but emotionally too. We believe every resident deserves dignity, warmth, and genuine connection, and we're so glad that's been your experience. Knowing that you feel seen and supported as well is incredibly important to us. Thank you for trusting us-it's truly an honour to care for your husband.
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Review of

South Africa Lodge

from B E (Godfather of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have known South Africa Lodge for some years having visited a naval colleague who was so well cared for during his final years. My current visits are for my godson, now aged 62 who has sadly been poorly almost his whole life. The care given to both of them is exemplary. The whole place buzzes with
compassion and enthusiasm and patience. We offer our sincere congratulations to every member of the team. Well done. Keep it up.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you so much for your heartfelt words and continued support over the years. We're honoured to have cared for both your naval colleague and your godson, and it's incredibly rewarding to hear that our team's compassion and dedication have made a lasting impression. Your kind message means the world to us and will be shared with the whole team. We'll certainly keep doing our very best.
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Review of

South Africa Lodge

from D G (Niece of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional, greeted by reception by one staff member, friendly and efficient. Visit was short as my family member was sleepy. Staff very engaging. Was lovely to see my aunt rested.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for taking the time to leave a lovely review of your visit to South Africa Lodge. We're so pleased to hear your aunt was well rested. It means a lot for our staff to hear your lovely feedback.
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Review of

South Africa Lodge

from David W (Brother-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very pleasant, cooperative and caring. Pay attention to comments made and willing to assist and help in best interests of those they are caring for.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for your lovely feedback. We're so pleased to hear that our team's care and attentiveness have made a positive impression. Supporting our residents with kindness and respect is at the heart of what we do, and your words mean a great deal to us. Thank you again for taking the time to share your experience.
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Review of

South Africa Lodge

from Jonathan B (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is difficult for me to give a comprehensive review as we live in Spain and cannot visit very often, although we have weekly video conferences. Circumstances have been very difficult these last years and we are very pleased how mum has been treated and we see that she still has a quality of life.
This is mainly due to the great work of all of the employees. We very much appreciate it. I don't see how mum could be in better hands. Thank you very much, it is very appreciated.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you so much for your kind words and thoughtful review. We understand how challenging it can be to be far away, and we're truly grateful that you've entrusted us with your mum's care. It means a great deal to hear that she continues to enjoy a good quality of life and that our team's efforts are making a positive difference. Your appreciation is deeply valued by all of us-thank you again.
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Review of

South Africa Lodge

from C R (Friend of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent receptionists. Immaculately clean premises. Lovely staff. My friend, the resident, appears to like where she is now residing. This home is head and shoulders above other homes I have visited.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeWe are so pleased to hear your friend is enjoying her new home and that you feel it is a great service. This is why our teams come to work everyday and it means so much when people take the time to share this feedback. Thank you.
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Review of

South Africa Lodge

from J H (Friend of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and reception are really friendly. Made us coffee, hot chocolate. The lady on Transport was very friendly and was telling us that she takes the residents out and where she takes them. Lovely for them, she had so much patience. The home is really clean, flowers are everywhere. Lovely to walk
into.Very lovely place to go to 10/10.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you so much for your lovely feedback! We're delighted you had such a positive experience-from the warm welcome at reception to hearing about our outings with residents. It's wonderful to know the homely touches and friendly atmosphere made an impression. We truly appreciate your kind words and 10/10 rating!
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Review of

South Africa Lodge

from C F (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has moved lodge a few months ago which she has now settled and got used to the staff. All the staff are very nice which I think has helped mum settle. She likes her new room which is a lot bigger so we spend most visits in her room.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for sharing your experience. We're so pleased to hear that your mum has settled in well and is enjoying her new room. It's wonderful to know that our staff have helped make the transition smooth and comfortable. We're always here to support her and make every visit special.
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Review of

South Africa Lodge

from Annabella P (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very caring, attentive, kind and supportive environment, where staff offer personalised care to all patients/residents. It has a homely feel to allow residents to feel relaxed and part of the family, and included in all activities. There is always a positive and fun atmosphere, making moments
and experiences accessible to everyone.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you so much for your kind words. We're truly grateful for your recognition of our caring and supportive environment. Creating a homely, inclusive atmosphere where every resident feels valued is at the heart of what we do. Your feedback means a lot to our team!
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Review of

South Africa Lodge

from Rachel W (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
South Africa Lodge is a first class Nursing Home! This is the fourth NH he has been a resident and the first one he has really settled in. The staff are well trained, skilful and caring and have taken the time to understand his needs and wants to help make his stay as enjoyable as possible. The new
manager is a strong presence, very proactive and has made a big difference. Thank you so much!
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you so much for taking the time to leave this wonderful review, this means so much to us and the team at South Africa Lodge. We are so pleased to know your father has settled well into his home, this is so important to us all. Thank you, we will ensure this is fed back to the team.
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Review of

Kitnocks House

from Nathaly S (Niece of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle has vascular dementia and has now been at Kitnock for about five months. Unfortunately he can be very rude and unpleasant but the staff are alway very accomodating and friendly toward him. They have great patience, which i admired them for. He looks very healthy and clean and in his happy moments
feels comfortable living there. I also found the care home clean and tidy, which for me is very important. His clothes and his bedroom are always clean and organised by the staff.
Reply from Leanne Parmenter, Head of Business Development at Kitnocks HouseThank you for your lovely words, we are so pleased to hear you feel your uncle is being well cared for, something our teams are so passionate about. We will ensure this is passed on to our Kitnocks team.
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Review of

South Africa Lodge

from Kay M (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum was transferred to South Africa Lodge I feel much happier that she is getting the care and attention she needs. The staff are always attentive and supportive to my mum despite how difficult she can be. They take very good care of all her needs both day to day and medical.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for your kind words. We're so glad to hear that your mum is receiving the care and attention she needs, and that our teams support has made a positive difference. Your feedback means a lot to us and we will ensure it is shared with the team.
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Review of

South Africa Lodge

from Doreen H (Sister of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit my sister and I have always found the staff very helpful and my sister is clean & tidy. She seems happy and well looked after.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for your lovely feedback. We're so pleased to hear your sister is happy and well cared for, and that our team has been helpful during your visits. Your kind words mean a lot to us and will ensure they are shared with the team.
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Review of

South Africa Lodge

from Wendy T (Friend of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you walk into South Africa Lodge you immediately sense the calmness within. I have found all staff to be most welcoming and helpful, nothing is ever too much trouble. They know all their patients individually and adapt to all their needs. Thank you for providing such a lovely, kind, caring and
happy atmosphere to reside in.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you so much for your kind words. We're truly grateful for your thoughtful feedback and delighted to hear that the calm and caring atmosphere at South Africa Lodge has made a positive impression. Our team is dedicated to providing personalised, compassionate care, and it means a great deal to know that this is being felt and appreciated. Your support encourages us to continue doing what we love-creating a happy and supportive home for our residents.
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Review of

South Africa Lodge

from Liz F (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely friendly & I could see my friend was very much liked & looked after. The home seems very well run & receptionist very welcoming.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for your lovely review of South Africa Lodge and in particular the kind words about the staff. We are really pleased to know you feel your friend is well looked after. We will ensure your feedback is shared with the team.
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Review of

South Africa Lodge

from Melanie T (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before visiting my friend I called numerous times and spoke with both receptionists. Both of whom were very helpful in assisting the times best suted for my friend to get the best out of her visit. All staff were very helpful and my friend seemd very happy wtih living at South Africa Lodge.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for your lovely feedback on your experience visiting South Africa Lodge. Your words mean a lot to our team who are very passionate about supporting not only our residents but their friends and family too.
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Review of

South Africa Lodge

from Irene N (Partner of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a change for the better over the last couple of months. Seeing less agency carers can only be a huge benefit to residents. Carers are taking time to get to know residents likes/dislikes, personalities. Staff are very friendly and consider both families and residents and are always happy
to help and respect situations. The recent increase in activities staff is hugely valuable helping residents to have a more interesting day. I feel a second minibus & driver would be a really lovely opportunity for more residents to go out and more often. Food has improved greatly. Thank you to all at South Africa Lodge.
Reply from Leanne Parmenter, Head of Business Development at South Africa LodgeThank you for taking the time to share your review. We're delighted to hear that you've noticed positive changes and improvements in recent months. Our team is committed to providing a welcoming and caring environment for residents and their families, and it's wonderful to see that reflected in your feedback. We appreciate your suggestion regarding additional transport options and will certainly consider how we can enhance opportunities for residents to enjoy outings. Please also feel free to discuss any feedback on the areas of lower scores with the team. Your feedback means a lot to us, and we'll continue striving to make South Africa Lodge the best it can be.
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Awards / Recognitions (16)

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