Laurel Care Home

Laurel Bank, Salisbury Road, Calmore, Southampton SO40 2RW
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8.9 47 Reviews
  • Laurel Care Home, Southampton
Laurel Care Home is a family-run nursing home in the New Forest and Southampton area which provides a homely, supportive and friendly environment for residents who require exceptional residential, nursing, respite and palliative care. The team recognise that making the right decision when it comes to finding the right care home for a loved one is often daunting and difficult. They have nearly forty years of experience providing excellent, individualised holistic care and they would be delighted to hear from you and offer their expertise and help.

The home provides fantastic accommodation for people with a wide and often complex set of needs. The team do this with an emphasis on safety, dignity, comfort and individuality in a way that allows everyone to maximise their potential. Staff at Laurel Care Home are dedicated to ensuring that all residents achieve a happy and fulfilling life in a homely environment which demonstrates sensitivity to everyone’s individual needs. They are here to support both the residents and their families in providing the highest quality of care provision available.

Understanding the type of care your relative needs, whether this is Residential, Respite, Nursing, Palliative or Dementia Care, is essential to the health and happiness of your loved one. Laurel Care Home is registered with the Care Quality Commission to provide high-quality care to 60 residents in spacious individual rooms with en-suite facilities. Since every prospective resident is assessed prior to moving in, they can completely tailor their care levels to the needs of each individual.

If you have any questions you need answering please give them a call and they will be more than happy to help.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1505 – £2415
  • Self-Funded Residential Dementia Care: £1505 – £2415
  • Self-Funded Nursing Care: £1505 – £2415
  • Self-Funded Nursing Dementia Care: £1505 – £2414
  • RESPITE Self-Funded Residential Care: £1505 – £2414
  • RESPITE Self-Funded Residential Dementia Care: £1505 – £2414
  • RESPITE Self-Funded Nursing Care: £1505 – £2414
  • RESPITE Self-Funded Nursing Dementia Care: £1505 – £2412

As a nursing home prices are very much based on the individual needs and intensity of each resident. Please give us a call to discuss this in more detail.

These prices are only a guideline, please contact Laurel Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Laurel Care Home Ltd

Person in charge

  • Felicity Dennis (Manager)

Local Authority / Social Services

Admission Criteria

  • No admissions under 65 years of age.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • Visiting is currently by appointment only and restricted to named visitors due to current Covid 19 restrictions. A lateral flow test needs to be taken on the day of the visit and recorded on the Gov.uk website. The text or email showing a negative result will need to be shown to reception prior to entry. Full PPE is required before entering the building and ALL PPE must remain in place during the visit. Please contact the home to make arrangements.

Parking

  • There is ample parking available in the grounds of the home.

Laurel Care Home Reviews (47)

Total of 47, showing 41-47
8.9

Laurel Care Home has a Review Score of 8.9 (8.866) out of 10, based on 5 reviews in the last 2 years. Over all time Laurel Care Home has 47 reviews.

Overall Experience

  • 33
  • 12
  • 2
  • 0
  • 0

Date Published

47
3
3
5
42

Review from Lynne C (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being an only child, the care of my mother was very important. Towards the later years of Mum's life, her health became poor and everyday life and myself. The Laurel Care Home took all our needs into consideration, Mum's and mine. The total care package was amazing. Genuine kindness from every member
of the Laurels team. Mum needed the most intimate of personal care. This was always achieved with dignity. There was complete freedom to go from every are of the home. Full of appropriate fun and laughter. Excellent food and treats.

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Review from Frank S (Husband of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Laurel Care Home has looked after my wife as a resident for 6 years. The general day to day care has been very good and at times excellent.

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Review from George P (Husband of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the third care home my wife has been resident in since January 2013. She is suffering with vascular dementia, which progressed to the point, in November 2017, where she needed the sort of care provided by Laurel. She can do nothing for herself and I find that the high standard of service provided
by Laurel for my wife is essential. The staff and management do their utmost to make life as pleasant as possible for the resident and always respect the wishes of the family.

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Review from Kevin S (Son of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a home situated within easy reach for people using public transport with some well cared for gardens for the use of the residents.


The home is well run by some excellent staff who treated my late mother with the utmost dignity in her time at the home. The staff from all departments, kitchen,

cleaning, laundry and nursing appear to make it their job to know the residents and the relatives. They are friendly and all appeared happy in their working environment. The nursing staff are professional competent people who will always make time for you if you have questions. Always a good and varied menu from the kitchen, the place is clean and overall in a good state of repair.


I would recommend this home.

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Review from Grahame N (Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quiet location, extensive grounds/gardens, easy car parking, close to Southampton and the motorway.
Lovely well-appointed rooms (mine has a perfect view into the grounds to watch birds on the bird table.
Very friendly kind and attentive staff. Excellent facilities with TV lounges, library and sheltered
balconies.
Separate restaurant with excellent menu. (Sadly my medical condition means I can't enjoy everything here!)
Highly recommended!,

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Review from David Y (Son of Resident) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming - staff are friendly and genuinely caring, always happy to talk and know their patients (and after a short time) relatives by name.
Discussions are never hurried or defensive with nurses happy to talk through medical details and care plans in detail.
There is a high staff ratio
- consequently, the workers are not overstretched and provide a consistently good standard of care
The facilities: kitchen, laundry, recreational, etc are good and building maintenance and improvements are constantly undertaken.
My father soon became comfortable and settled after admission and received very good palliative care (and thus avoided transfer to hospital) at the end.
In conjunction with my partner (who has professional experience in care home evaluation), I visited a dozen care homes in South Hampshire. The Laurels was by far the best.

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Review from J U (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Laurel Care Home to be of excellent standards in all aspects. The highest care whether it be nursing or carers, the food is excellent so is the cleaning. The activities are all good for those able to partake. All of the staff are approachable and whenever I visit which is often they all
have a friendly word and smile. I have only praise and would thoroughly recommend this nursing home.

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Current Review Score: 8.9 (8.866)

Overview of Review Score

The Review Score of 8.9 (8.866) out of 10 for Laurel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Laurel Care Home is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) ) ÷ 59 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.917 Points relating to the number of positive Reviews for Laurel Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Laurel Care Home to verify any information. View our terms and conditions. Laurel Care Home has an Enhanced Service - more info.