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Laurel Care Home

Laurel Bank, Salisbury Road, Calmore, Southampton, Hampshire SO40 2RW
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Laurel Care Home, Southampton
Laurel Care Home, Southampton
Laurel Care Home, Southampton

Laurel Care Home is a family-run nursing home in the New Forest and Southampton area which provides a homely, supportive and friendly environment for residents who require exceptional residential, nursing, respite and palliative care. The team recognise that making the right decision when it comes to finding the right care home for a loved one is often daunting and difficult. They have nearly forty years of experience providing excellent, individualised...  

Care Provided by Laurel Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,505 - £2,415£1,505 - £2,414
Residential Dementia Care£1,505 - £2,415£1,505 - £2,414
Nursing Care£1,505 - £2,415£1,505 - £2,414
Nursing Dementia Care£1,505 - £2,414£1,505 - £2,412

As a nursing home prices are very much based on the individual needs and intensity of each resident. Please give us a call to discuss this in more detail.

Contact Laurel Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Laurel Care Home Ltd
  • Private Owned

Person in charge

  • Felicity Dennis(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)

Visiting

  • Visiting is currently by appointment only and restricted to named visitors due to current Covid 19 restrictions. A lateral flow test needs to be taken on the day of the visit and recorded on the Gov.uk website. The text or email showing a negative result will need to be shown to reception prior to entry. Full PPE is required before entering the building and ALL PPE must remain in place during the visit. Please contact the home to make arrangements.

Parking

  • There is ample parking available in the grounds of the home.

Laurel Care Home Reviews (50)

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8.9

Laurel Care Home has a Review Score of 8.9 (8.911) out of 10, based on 6 reviews in the last 2 years. Over all time Laurel Care Home has 50 reviews.

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Review from Eleanor Y (Niece of Resident) published on 6 September 2021 Submitted via Website
Overall Experience

Excellent care in all aspects. Lovely, homely feel, great food, all staff treat their clients with great care and respect, as though they were their own relative. The entertainment for the clients is continual if they wish to attend or be involved, although COVID has stopped their trips out. I would recommend anyone I know to go there - I have been to less welcoming and well run four-star hotels.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your wonderful review of Laurel Care Home. It is lovely we have resumed a full schedule of entertainment and activities again. Our trips out have also restarted, and residents are enjoying going out for a ride in our Laurel mobility car to the beach, forest and other local landmarks. The team will be so pleased to hear your kind words; it is much appreciated.

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Review from Roslyn C (Next of Kin) published on 1 September 2021 Submitted via Postal Card
Overall Experience

Our friend was a difficult and challenging case, having both a tracheostomy and a gastrostomy, but Laurel Care Home gave him a home and cared for him with compassion and kindness. Always ready to help, the staff were always friendly and our friend told us they were very good to him. He was as happy as he could be under his unusual circumstances.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind words and wonderful review of Laurel Care Home. As a nursing home, the extra care needed was no problem at all for us, and it was our pleasure to care for your dear friend. Such a lovely man with some amazing life stories.

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Review from Peter P (Cousin of Resident) published on 1 September 2021 Submitted via Postal Card
Overall Experience

During the time my cousin spent in Laurel Care Home, she received excellent care. The staff were very attentive and helpful. Her room was always clean and tidy, and her clothing was washed and put away in her cupboards. My wife and I visited her most Friday afternoons, and I asked her many times if she was happy being at the home; she said, 'It is much better than the two other places'. I would recommend Laurel Care Home to everyone.

Reply from Felicity Dennis, Manager at Laurel Care Home

Such a lovely review of Laurel Care Home; thank you for your kind comments and recommendation. Your cousin was a delight to care for; we are pleased she felt so happy and comfortable with us.

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Review from Liz P (Niece of Resident) published on 27 August 2021 Submitted via Postal Card
Overall Experience

The team at Laurel Care Home were excellent. They provided high quality and compassionate care that allowed my aunt to live the last years of her life as she wanted to. During the challenges of the pandemic, we were well informed with calls and visits facilitated as often as possible. We wouldn't hesitate to recommend them.

Reply from Felicity Dennis, Manager at Laurel Care Home

Such a wonderful review of Laurel Care Home, it was our pleasure to care for your lovely aunt. Thank you for your kinds words, they are much appreciated.

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Review from P R (Wife of Resident) published on 8 July 2021 Submitted via Postal Card
Overall Experience

I find the care home staff very friendly and helpful, nothing is too much trouble. They provide very good care to my husband, ensuring his health and care needs are met. Very pleased with his room which overlooks the garden where he can enjoy seeing the wildlife. The care home is very clean and well presented.

Reply from Felicity Dennis, Manager at Laurel Care Home

It is our pleasure to care for your lovely husband; we are so pleased he enjoys the wildlife and beautiful view from his room. Thank you for your wonderful review of Laurel Care Home and your kind words about the care your husband receives; the team will be so pleased to hear this.

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Review from Kevin W (Son of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience
Laurel Care Home looked after my parents very well.

I found the staff friendly and proactive.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind words. It was our pleasure to care for both your lovely mum and dad here at Laurel Care Home.

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Review from S C (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience

Mum was well looked after at Laurel Care Home. She has a lovely large room with patio doors and a window overlooking well-maintained gardens. She enjoyed her meals at the care home. Se enjoyed the camaraderie of living at Laurel Care Home. She liked chatting to everyone. Staff were kind. The home seemed well run and has a family feel. Mum also enjoyed the musical entertainments, quizzes, sing a longs and trips out were a highlight.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind thoughts and comments. Your lovely mum was a delight to care for, such a wonderful, fun and charismatic lady who certainly enjoyed the activities and entertainers we have had playing here at Laurel Care Home.

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Review from S C (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience

The staff were all very kind, helpful and caring. Nothing was ever too much trouble to them. Very welcoming and always looking out for the visitors and residents at all times.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind words about Laurel Care Home. It was our pleasure to care for your lovely mum.

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Review from S B (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

My mum was admitted during the pandemic, and so, I have very limited insight into the home due to strict Government guidelines on visiting. I have only been in her room (and reception) a few times. I have found all staff have been very professional and friendly. Nothing seems too much trouble. Calls are returned promptly, and I have been kept informed of changes. The few carers I have met have been cheerful and shown my mum kindness and dignity. I feel that the management has made difficult decisions, but have done so in the interest of the residents and staff. I look forward to meeting a lot more of the staff and getting to know the routines/facilities/menus etc.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your wonderful review and kind words, it is our absolute pleasure to care for your lovely mum. It has been a very difficult time for us all during the pandemic but we look forward to restrictions being lifted in due course, when we can then welcome you and your family into the home,...  

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Review from Coral C (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

At Laurel Care Home, my father was treated with kindness and respect. I feel their care staff and nurses are second to none and knew I could rely on them at all times to see to my dear father's complex needs professionally. The trips our to the seaside and visits from animals were a highlight. The entertainment staff are lots of fun. They are supportive of residents relatives. The home is clean and welcoming. I am thankful to all staff of Laurel Care Home.

Reply from Felicity Dennis, Manager at Laurel Care Home

Such a wonderful review, thank you for your lovely positive comments. It was a pleasure to care for your dad here at Laurel, some lovely memories there to treasure from wonderful events arranged by our activities ladies. I will pass on your thoughts and kind words to all the team.

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Review from Sue R (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

My late mother was a resident at the home for almost 4 years. The home is clean and pleasant with lovely gardens. Every member of staff were caring, friendly, approachable and supportive and treated Mum with care, dignity and kindness. The nursing care was excellent. All the staff were so kind and supportive when Mum passed. I would have no hesitation in recommending Laurel to anyone.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you so much for your review. It was our pleasure to care for your lovely mum here at Laurel Care Home. Your kind words are very much appreciated, especially your thoughts on the care and support received by our team.

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Review from K M (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

The care home is excellent. I cannot fault it, and I am so pleased my mum is a resident here and not anywhere else. I felt reassured during the pandemic that she was being well cared for and supported. The staff are friendly and kind, and the support provided to relatives during this time has been excellent.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind words and wonderful review of Laurel Care Home. It is our pleasure to care for your lovely mum, we are glad you feel happy and reassured with the care and support received particularly during this difficult time.

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Review from Amanda S (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card
Overall Experience

The care given to Mum is excellent, especially during this difficult time. Staff are friendly and welcoming, and rooms, communal areas are well looked after. The only issue I have is that if Mum has a hospital appointment, staff are unable to accompany her and give that the family are in full-time employment and are all 2-hours aways, this becomes really difficult.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind words about the care and facilities at Laurel Care Home. It is our pleasure to look after your lovely mum. Sadly during Covid restrictions and to keep staff safe in high-risk areas we were unable to escort Mum to her hospital appointment. We are happy to report we have now resumed this service.

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Review from Debbie H (Daughter of Resident) published on 9 June 2021 Submitted via Website
Overall Experience

My sister and I visited a number of care homes when our parents were no longer able to cope at home with our support. Laurel Care Home was the first one we visited and no other home came close. Our parents moved in May 2019, our mum sadly passed away in April 2020. The staff are lovely, my dad misses my mum dreadfully, some of the staff go the extra mile and spend more time with him when he is having a sad day. The home is light, bright and airy and the staff always have a smile. The last year has been very challenging for the staff, residents and families but the team have done a great job keeping our loved ones safe.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your wonderful review and kind words about Laurel Care Home. We were delighted you chose our home for your parents, it was certainly a pleasure to look after your lovely mum until she sadly passed away last year. We continue to enjoy caring for your lovely dad and try to involve him...  

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Review from S B (Daughter of Resident) published on 28 May 2021 Submitted via Postal Card
Overall Experience

My mother has been in Laurel Care Home since February last year. During the last year, the care home has been exemplary in applying the guidelines put in place by the Government. She has been very well cared for, and we have been provided with regular video calls, telephone updates and emails keeping us well informed.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you so much for your wonderful review of Laurel Care home, it is so nice to read your positive comments about our home and the care received. It is our pleasure to look after your mum, she is such a lovely lady. It has been a difficult year throughout the pandemic and we are so pleased you...  

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Review from P A (Husband of Resident) published on 10 March 2020 Submitted via Postal Card
Overall Experience

My wife came here direct from hospital following an operation for a broken femur. As she was also struggling to cope with brain damage and severe dysphasia, she didn't want to live and her body has gradually shrivelled up due to total loss of appetite. Laurel Care Home have been fantastic in giving her genuinely caring and affectionate assistance and the nurses have done everything in their power to manage her pain. I couldn't wish for more from them.

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Review from James R (Son of Resident) published on 3 February 2020 Submitted via Website
Overall Experience

This is an excellent home with hard-working, caring staff. My mother was a resident there for 18mths and I could not have been more happy with the care and attention received. We visited many homes when selecting a home and this one was so much better than the rest. Very well done to all of you and keep it up.

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Review from D M (Son of Resident) published on 12 December 2019 Submitted via Website
Overall Experience
My mother needed a short respite after a spell in hospital after having a fall whilst living at home and the Laurel offered her accommodation.
She suffers from mild dementia but likes to be independent as much as possible. I do not consider that her care at the Laurel met her needs. This resulted in her spending most of her waking hours in her room either in bed, sitting looking out of the window or eating her meals. As the Power of Attorney, I expected to be informed of all aspects of her care but they failed to do so and this situation only changed after I made a strong complaint to the matron. I found the general staff friendly.
The transparency relating to financial matters was questionable.

I was very pleased to be able to transfer my mother to another rest home where residents are treated according to their needs, the result is that my mother is very content and spends most of her waking hours in the communal area, making friends and eating her meals.

Reply from Felicity Dennis, Manager at Laurel Care Home

Following these comments, I have reviewed all the resident's documentation and am happy to say we respected her wishes at all times throughout her brief stay with us. We trust our other reviews will balance this review and trust the readers will appreciate there are two sides to every review.

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Review from M J (Niece of Resident) published on 24 September 2019 Submitted via Postal Card
Overall Experience

My aunt was a resident at Laurel Care Home for 9 months. She was 99 years old and very frail. The carers did a wonderful job and took the time to reassure her when she was anxious. All the staff were courteous and respectful both to my aunt and her visitors. I cannot recommend this care home highly enough. My aunt was very happy there and I was able to entrust her care to them without any worries.

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Review from A O (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card
Overall Experience

Mum has been resident at Laurel Care Home since November 2017. The home is beautifully decorated and has a wonderful garden. My mum relies on carers and nursing staff for all her needs. She is in the advanced stages of dementia. The staff treat her with kindness and show great respect for her dignity at all times. They show tremendous patience as my mum is unable to communicate her needs. The staff and matron/manager give great support to us as a family. There is a very friendly, homely atmosphere.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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