Laurel Care Home

The level of cleanliness is of a high standard throughout the home.

Excellent care in all aspects. Lovely, homely feel, great food, all staff treat their clients with great care and respect, as though they were their own relative. The entertainment for the clients is continual if they wish to attend or be involved, although COVID has stopped their trips out. I would recommend anyone I know to go there - I have been to less welcoming and well run four-star hotels.

Our friend was a difficult and challenging case, having both a tracheostomy and a gastrostomy, but Laurel Care Home gave him a home and cared for him with compassion and kindness. Always ready to help, the staff were always friendly and our friend told us they were very good to him. He was as happy as he could be under his unusual circumstances.

During the time my cousin spent in Laurel Care Home, she received excellent care. The staff were very attentive and helpful. Her room was always clean and tidy, and her clothing was washed and put away in her cupboards. My wife and I visited her most Friday afternoons, and I asked her many times if she was happy being at the home; she said, 'It is much better than the two other places'. I would recommend Laurel Care Home to everyone.

The team at Laurel Care Home were excellent. They provided high quality and compassionate care that allowed my aunt to live the last years of her life as she wanted to. During the challenges of the pandemic, we were well informed with calls and visits facilitated as often as possible. We wouldn't hesitate to recommend them.

I find the care home staff very friendly and helpful, nothing is too much trouble. They provide very good care to my husband, ensuring his health and care needs are met. Very pleased with his room which overlooks the garden where he can enjoy seeing the wildlife. The care home is very clean and well presented.

I found the staff friendly and proactive.

Mum was well looked after at Laurel Care Home. She has a lovely large room with patio doors and a window overlooking well-maintained gardens. She enjoyed her meals at the care home. Se enjoyed the camaraderie of living at Laurel Care Home. She liked chatting to everyone. Staff were kind. The home seemed well run and has a family feel. Mum also enjoyed the musical entertainments, quizzes, sing a longs and trips out were a highlight.

The staff were all very kind, helpful and caring. Nothing was ever too much trouble to them. Very welcoming and always looking out for the visitors and residents at all times.

My mum was admitted during the pandemic, and so, I have very limited insight into the home due to strict Government guidelines on visiting. I have only been in her room (and reception) a few times. I have found all staff have been very professional and friendly. Nothing seems too much trouble. Calls are returned promptly, and I have been kept informed of changes. The few carers I have met have been cheerful and shown my mum kindness and dignity. I feel that the management has made difficult decisions, but have done so in the interest of the residents and staff. I look forward to meeting a lot more of the staff and getting to know the routines/facilities/menus etc.

At Laurel Care Home, my father was treated with kindness and respect. I feel their care staff and nurses are second to none and knew I could rely on them at all times to see to my dear father's complex needs professionally. The trips our to the seaside and visits from animals were a highlight. The entertainment staff are lots of fun. They are supportive of residents relatives. The home is clean and welcoming. I am thankful to all staff of Laurel Care Home.

My late mother was a resident at the home for almost 4 years. The home is clean and pleasant with lovely gardens. Every member of staff were caring, friendly, approachable and supportive and treated Mum with care, dignity and kindness. The nursing care was excellent. All the staff were so kind and supportive when Mum passed. I would have no hesitation in recommending Laurel to anyone.

The care home is excellent. I cannot fault it, and I am so pleased my mum is a resident here and not anywhere else. I felt reassured during the pandemic that she was being well cared for and supported. The staff are friendly and kind, and the support provided to relatives during this time has been excellent.

The care given to Mum is excellent, especially during this difficult time. Staff are friendly and welcoming, and rooms, communal areas are well looked after. The only issue I have is that if Mum has a hospital appointment, staff are unable to accompany her and give that the family are in full-time employment and are all 2-hours aways, this becomes really difficult.

My sister and I visited a number of care homes when our parents were no longer able to cope at home with our support. Laurel Care Home was the first one we visited and no other home came close. Our parents moved in May 2019, our mum sadly passed away in April 2020. The staff are lovely, my dad misses my mum dreadfully, some of the staff go the extra mile and spend more time with him when he is having a sad day. The home is light, bright and airy and the staff always have a smile. The last year has been very challenging for the staff, residents and families but the team have done a great job keeping our loved ones safe.

My mother has been in Laurel Care Home since February last year. During the last year, the care home has been exemplary in applying the guidelines put in place by the Government. She has been very well cared for, and we have been provided with regular video calls, telephone updates and emails keeping us well informed.

My wife came here direct from hospital following an operation for a broken femur. As she was also struggling to cope with brain damage and severe dysphasia, she didn't want to live and her body has gradually shrivelled up due to total loss of appetite. Laurel Care Home have been fantastic in giving her genuinely caring and affectionate assistance and the nurses have done everything in their power to manage her pain. I couldn't wish for more from them.

This is an excellent home with hard-working, caring staff. My mother was a resident there for 18mths and I could not have been more happy with the care and attention received. We visited many homes when selecting a home and this one was so much better than the rest. Very well done to all of you and keep it up.

I was very pleased to be able to transfer my mother to another rest home where residents are treated according to their needs, the result is that my mother is very content and spends most of her waking hours in the communal area, making friends and eating her meals.

My aunt was a resident at Laurel Care Home for 9 months. She was 99 years old and very frail. The carers did a wonderful job and took the time to reassure her when she was anxious. All the staff were courteous and respectful both to my aunt and her visitors. I cannot recommend this care home highly enough. My aunt was very happy there and I was able to entrust her care to them without any worries.