What types of Care is New Forest Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at New Forest Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is New Forest Nursing Home to the centre of Lyndhurst?

5.0 mile(s) as the crow flies, distance by road may be significantly further.

New Forest Nursing Home, Fritham House, Fritham, Lyndhurst, Hampshire SO43 7HH

Review from Charlotte S (Granddaughter of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

From the very first interaction with a staff member on reception at the New Forest Nursing Home, I instantly knew that this was the right place for my Grandmother. The team can never do enough for us as her family or directly for her and make us feel welcome at all times.
After viewing many potential

home options, this was our golden ticket - the room sizes are fantastic, the landscape is beautiful and the team are wonderful.
The New Forest Nursing Home made a difficult decision of moving our Grandmother into a nursing home more comfortable and reassuring, answering all our questions and even helping move her items into her room ready for her arrival.

Reply from Irina Mindova, Home Manager at New Forest Nursing Home

Thank you so much for your lovely feedback. It truly means a lot to us. It's always a pleasure to welcome you. Your words will be shared with the team!

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Review from J L (Husband of Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

When my wife was admitted to NFNH following a long period in hospital, we did not expect her to be with us for long. The quality of the care and nursing has been exemplary and a major contribution to her health and quality of life, so much so she us still with us., three years later. The staff have

been excellent and helped look after us too.
Grateful thanks all round.

Reply from Irina Mindova, Home Manager at New Forest Nursing Home

Thank you very much for your kind words and for taking the time to share your experience.

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Review from Jane M (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

Cant speak more highly of this nursing home. The care is second to none and we couldn't of chosen a better place for our mum. Everywhere is spotless and the staff are lovely.

Reply from Irina Mindova, Home Manager at New Forest Nursing Home

Thank you very much for your kind words and for taking the time to share your experience.

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Review from C C (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

We are so pleased we found New Forest Fritham, the home is well kept and stands in beautiful grounds, the rooms are well furnished and comfortable and it feels, home from home when you enter. The staff are so caring and attentive and nothing is too much trouble, everyone is made to feel welcome. The

combination of social care and nursing provides a well balanced approach to giving a quality of life and respect that everyone deserves. Thank you.

Reply from Irina Mindova, Home Manager at New Forest Nursing Home

Thank you for your kind comment! Our home is only as good as the homes of our residents and families that join us. I will pass your kind comments to the team.Kind Regards

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Review from Melita P (Friend of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Cannot say enough good things about this home , the level of care was excellent, the staff very friendly and always kept us well informed, would always return calls if needed, it was very clean and tidy wonderfull place

Reply from Nihara Dalton, Director at New Forest Nursing Home

Thank you for your kind comment! Our Home is only as good as our Residents and Families that join us. I will pass your kind comments to the team. Kind Regards

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Review from Diane F (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

My Dad was welcomed here in September 2024 for palliative care. The home's management worked with me and the funding teams to have my Mum, who also needed a placement somewhere, in the home too, actually giving her the room next door to him so that they could spend the last few weeks together. This

was of great importance to us all as my parents had not been apart since they were married in 1962, and had found the separation of her recent hospital admission very distressing. Thank you.
The staff looked after Dad with care and compassion until he died last winter, and all the staff, from reception, housekeeping, catering, nurses and carers continue to be very kind, caring and attentive to Mum. Everyone has been very supportive to us as daughters too.
NFNH is very clean, bright and tidy, and has lovely decorations throughout the year, celebrating the seasons and annual occasions. All the staff interact with the residents and it's good to see smiles and chatter between them all.

Reply from Nihara Dalton, Director at New Forest Nursing Home

Thank you so much for the wonderful comments. It was such a pleasure to care for your Dad. It was also a pleasure to support your family. Please do keep in touch with us. Kind Regards

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Review from Barbara K (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My Mother is almost 103 years old, blind and very deaf. She lived alone, but after experiencing falls, she and we decided it was time for her to be cared for in a home. She spent 6 weeks in a care home but was very unhappy and so was transferred to the New Forest Nursing Home. She was welcomed warmly,

given a lovely light room and has been happy ever since. She has been in the home for approx 18 months. The staff are very kind and caring. It is not easy for them because of her blindness and being deaf, but she has never complained. Her medical needs are looked after well and she says the food is very good. There are regular activities, although Mum does not take part because of her disabilities. The decoration is to a very high standard. We feel blessed to have found such a wonderful home.

Reply from Helen Jones, CEO at New Forest Nursing Home

What a special review thank you. I am so delighted to read that your mother has been happy since she moved in with us in New Forest Nursing Home. My colleagues are very caring and kind, and nothing is…read more

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Review from Debbie A (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My dad was lucky enough to be admitted to the New Forest Nursing Home just before Christmas. While he wasn't there for long, as he has sadly now passed away, I just want to put on record what a wonderful place this is. The staff looked after him with so much care, putting his wellbeing and dignity at

the heart of everything they did.
So thank you so much New Forest Nursing Home, it's good to know that there are still people who care.

Reply from Helen Jones, CEO at New Forest Nursing Home

Oh I am so sorry to hear of your loss, my condolences to you and your family. New Forest is such a lovely home. The manager is a gem and she really cares about everyone in the home. My colleagues love…read more

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Review from Carol L (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report

Overall Experience

On being admitted to the New Forest Nursing Home my father is being looked after with the upmost care and respect. I have found the staff very friendly and cannot do enough to help and answer any questions and worries we may have as a family. Thank you all for being so supportive at such a difficult

time.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, Thank you for taking the time to provide us with a review. We really appreciate you making this effort and also telling us your views on our service and care. We share the reviews and…read more

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Review from B M (Son of Resident) published on 28 August 2024 Submitted via Website • Report

Overall Experience

My Mum has settled in very well and has benefited from the many activities that you have there. Including gardening club, crafts and enjoying being taken out in the garden and outside the home. She has enjoyed listening to the singers that come in to entertain and the staff seem friendly and attentive.
She

has said how much she is enjoying being there. Particularly as she came from hospital, quite unwell and unsteady on her feet. And her home had begun not to work for her and her independence. She is enjoying the food as well and always mentions there are choices should she not like anything. She has begun to make friends with the residents and staff. A most positive experience for her. It's nice to visit her as a son and not as a carer, so we have benefited too.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, thank you for your considered and comprehensive review. It is a joy to read how well your Mum has settled into her new home; our residents and staff are lovely, warm and friendly. The food is…read more

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Review from S E (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report

Overall Experience

Following discharge from hospital after a fall my mother became a resident.
The team were caring and attentive to her needs and prioritised her dignity and comfort at all times.
I was always greeted with a smile and nothing was too much trouble. The food was exceptional and the room was kept to a

very high standard.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you very much for taking the time to provide your review. The team will be delighted to read your comments, they genuinely care for the residents and it shows. Best wishes.

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Review from Jan T (Friend of Resident) published on 6 August 2024 Submitted via Website • Report

Overall Experience

I visited my friend's mum several times during Jan and Feb 2024 and always found her spotless and well cared for. The staff, from the receptionist to the catering staff and carers, were always happy and cheerful and nothing was too much trouble for them.
You couldn't find fault with the compassion

and care which my friend's mum received from the minute she arrived after being discharged from hospital after breaking her hip and I would have no hesitation in recommending them to anyone.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, thank you for your review. I am really happy to read that you've found our colleagues warm and happy. I always enjoy the welcome on reception and the team continues the theme! I think you can…read more

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Review from H J (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report

Overall Experience

My late Mother was a resident here for 3 months from February 2024. My Mother was admitted to the home following surgery for a fractured neck of femur. Prior to this, she had been independently mobile. The surgery went well and Mum was sitting out of bed whilst she was in hospital. Initially, the home

appeared good, however, they did not offer rehabilitation and they did not adhere to requests for agreed care. For example, my Mother did not want male carers attending to her personal care but this was disregarded on more than one occasion. There was a disconcerting lack of consistency in the quality of the care from individual staff.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, firstly my condolences for the loss of your Mother. I am extremely disappointed to read we didn't meet your Mother's needs. We understand the choice of care team is extremely important to each…read more

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Review from Amanda G (Daughter-in-law of Resident) published on 2 May 2024 Submitted via Website • Report

Overall Experience

From the first day My mother-in-law arrived at the home, we have found the staff to be very friendly and accommodating. Nothing is too much trouble.
She came in as end-of-life and feeding at risk from the 2nd day she asked me if she could have something to eat the senior nurse and chef obliged with

some puree-cooked food, which we spoon-fed her, we took it slowly as she hadn’t had any food in hospital in the prior 7 weeks. She thoroughly enjoyed it. We were able to take her outside with her great-grandchildren for an Easter egg hunt. Easter Sunday was her birthday, the staff went out of their way to give her a cake card and present. Afterwards, she did not want to go back to her room she stayed for a while in the lounge. This was the first time she had mixed with people in many years. This is the review for the first few weeks of her stay. We are incredibly happy so far.
She has now been here for 5 weeks and improving every day.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, thank you for taking the time to provide us with your first 5 weeks' review. It sounds as if our team is getting it right for your Mum and family. I love reading that your mother-in-law was…read more

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Review from Karen V (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report

Overall Experience

Sometimes it's difficult to find the words to adequately reflect the quality of an experience and that's the case with the New Forest Nursing Home and all the staff who work there. My father entered the home for palliative care after four months in hospital, where he had become extremely distressed.

We visited him two days after his admission and the difference in him was astounding. He was calm, smiling and couldn't wait to tell us how beautiful the view of the grounds was from his window. He received wonderful care, in every sense of the word. He was given respect and dignity and he was delighted that all the staff took the time to chat to him and to laugh and joke with him. Care was extended to all our family, with chats and updates on the phone and the care and compassion shown to my elderly mother was a tremendous help to her - I'd also like to mention the care taken to give my father a room with a view of the grounds after I'd mentioned his love of nature. Five stars plus.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello. Thank you so much for your wonderful feedback. I am so delighted to read how our lovely New Forest team supported your dad and your family. The grounds and the home are certainly lovely but for…read more

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Review from Robert K (Son of Resident) published on 8 April 2024 Submitted via Postal Card • Report

Overall Experience

The care provided to my father has been consistently good. The staff always seem kind and cheerful. Health problems were efficiently monitored and appropriate action taken. Liasion with the local GP appeared to be very good. The food was consistently good and wholesome and the overall atmosphere friendly

and welcoming.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello. Many thanks for taking the time to provide us with a review. We highly value the feedback we get from families, the information is important for our ongoing service improvement efforts. I am…read more

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Review from David H (Son-in-law of Resident) published on 28 March 2024 Submitted via Website • Report

Overall Experience

We met the Resident Liaison Manager on our visit to this care home. She was the first person we'd seen at a care home that asked about Mum and the care she needed and made sure they had the facilities and could meet her needs as she needed special care for an NG tube. We left our visit knowing we had

found the perfect place. Everything felt so right. They made Mum so welcome on her first day, even moved the room round and found an electric recliner chair which we placed by the window with view to the garden. They really cared and made Mum and our family very welcome. Mum said that she was not used to such first-class service from everyone she came into contact with. Which made us happy also as it was end of life care. They made sure she was always comfortable. It is a lovely care home everyone is friendly caring and helpful from the management, nurses, careers and kitchen staff. My wife and I are so grateful and could not thank them enough for the love, care, and respect they gave her.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, I am so sorry for your loss. It is so very kind of you to write on our behalf during this sad time. My condolences, and that of our whole team, to your family. My colleagues in the New Forest…read more

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Review from S B (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report

Overall Experience

Whilst I was very grateful for the speedy assessment and availability of a bed, this was not the best placement for my mother who did not respond well. The staff are lovely, friendly and caring and the welcome at reception was lovely.
The constant call of bells for help was irritating both for the

resident and visitors and it might be worth considering the use of a pager system to alert staff members that residents are seeking help.
The activities provided were varied but sadly my mother chose not to engage.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello,
Thank you very much for your feedback. I am always delighted to read about how and when we get the service levels right for everyone but also it's really helpful to learn where we can improve.…read more

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Review from S A (Power of Attorney of Resident) published on 11 January 2024 Submitted via Website • Report

Overall Experience

Have always had a positive experience when visiting my friend at New Forest Nursing Home. She is happy there and enjoys her day to day living experience. The staff are kind and caring and go the extra mile for the residents.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, Thanks for taking the time to give us your feedback. I agree that the staff are kind and caring, we've some wonderful colleagues in the New Forest Home. They make the difference! Best wishes…read more

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Review from Steve P (Son of Resident) published on 17 November 2023 Submitted via Website • Report

Overall Experience

My family were a bit worried about Mum going into a nursing home as we really wanted her to be at home. We had nothing to worry about from the first day the staff welcomed us and provided exemplary care and support to both Mum and us. They were compassionate and professional and nothing was too much

trouble. Although Mum was bed-bound if she wasn't, the setting, grounds and location provide a tranquil place for residents and family. I cannot recommend this home enough.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you for taking the time to provide us with your feedback. I am so delighted to read that you and your family all felt welcome and well looked after. I think New Forest NH is the most beautiful…read more