New Forest Nursing Home

My late Mother was a resident here for 3 months from February 2024. My Mother was admitted to the home following surgery for a fractured neck of femur. Prior to this, she had been independently mobile. The surgery went well and Mum was sitting out of bed whilst she was in hospital. Initially, the home appeared good, however, they did not offer rehabilitation and they did not adhere to requests for agreed care. For example, my Mother did not want male carers attending to her personal care but this was disregarded on more than one occasion. There was a disconcerting lack of consistency in the quality of the care from individual staff.

She has now been here for 5 weeks and improving every day.

Sometimes it's difficult to find the words to adequately reflect the quality of an experience and that's the case with the New Forest Nursing Home and all the staff who work there. My father entered the home for palliative care after four months in hospital, where he had become extremely distressed. We visited him two days after his admission and the difference in him was astounding. He was calm, smiling and couldn't wait to tell us how beautiful the view of the grounds was from his window. He received wonderful care, in every sense of the word. He was given respect and dignity and he was delighted that all the staff took the time to chat to him and to laugh and joke with him. Care was extended to all our family, with chats and updates on the phone and the care and compassion shown to my elderly mother was a tremendous help to her - I'd also like to mention the care taken to give my father a room with a view of the grounds after I'd mentioned his love of nature. Five stars plus.

The care provided to my father has been consistently good. The staff always seem kind and cheerful. Health problems were efficiently monitored and appropriate action taken. Liasion with the local GP appeared to be very good. The food was consistently good and wholesome and the overall atmosphere friendly and welcoming.

We met the Resident Liaison Manager on our visit to this care home. She was the first person we'd seen at a care home that asked about Mum and the care she needed and made sure they had the facilities and could meet her needs as she needed special care for an NG tube. We left our visit knowing we had found the perfect place. Everything felt so right. They made Mum so welcome on her first day, even moved the room round and found an electric recliner chair which we placed by the window with view to the garden. They really cared and made Mum and our family very welcome. Mum said that she was not used to such first-class service from everyone she came into contact with. Which made us happy also as it was end of life care. They made sure she was always comfortable. It is a lovely care home everyone is friendly caring and helpful from the management, nurses, careers and kitchen staff. My wife and I are so grateful and could not thank them enough for the love, care, and respect they gave her.

The activities provided were varied but sadly my mother chose not to engage.

Have always had a positive experience when visiting my friend at New Forest Nursing Home. She is happy there and enjoys her day to day living experience. The staff are kind and caring and go the extra mile for the residents.

My family were a bit worried about Mum going into a nursing home as we really wanted her to be at home. We had nothing to worry about from the first day the staff welcomed us and provided exemplary care and support to both Mum and us. They were compassionate and professional and nothing was too much trouble. Although Mum was bed-bound if she wasn't, the setting, grounds and location provide a tranquil place for residents and family. I cannot recommend this home enough.

My mother is very happy in New Forest Nursing Home, which is most important to me. The staff are very caring and understanding. I really appreciate the support that the staff give myself as a relative.

My sister and I liked all the staff and got on well - we were rung up if anything was wrong and kept informed right till the end. They have parties and plenty of things going on.

Every member of staff was helpful, pleasant and very caring. The nursing care was amazing, ulcerated legs cleared up within days, which amazed us. End-of-life care was dignified, and the support was wonderful.

The manager and staff couldn't have been more helpful when my father had to be admitted for emergency respite. Carers and nurses are lovely with him and thankfully he has decided to stay and is very happy and comfortable. Food is excellent and staff are always on hand to help and treat him with care, compassion and respect.

Thanks to the wonderful carers and nurses and a big thanks to the chef (most wonderful chef) for delivering a terrific menu to suit each resident. The team always work so hard to keep the home looking perfect. The lady at reception always has a happy face, making people feel welcome and part of the family. And the ladies that do activities bring smiles and laughter to the residents but thanks to the man without whom the residents wouldn't be able to go out and about and is wonderful with them. Last of all a big thanks to the maintenance guys, who are always friendly to the residents and make a big effort. It's in a big beautiful setting, just like my dad wanted to live in. He is at his happiest when in the garden.

My sister and I cannot praise New Forest Nursing Home enough for the care, attention and respect given to our mother in the three months she was there. Wonderful, friendly staff, lovely room and facilities and always clean. We were always made welcome when we visited and were kept informed of any issues. Mother was comfortable and contented and most importantly, safe. We are so grateful.

My mum is unable to stand so is bed or chair bound. She is reluctant to leave her room and socialise, so the care home encourages one of the other lady residents to visit Mum in her room so they can chat, which is a lovely idea. I think she could be encouraged out of her room more if there were more outside areas she could access. The home is set in lovely grounds, but the pathways are limited and short and most of the residents have limited mobility or are in wheelchairs, so investment into accessibility is needed. Staff are friendly and helpful, but do seem to be short staffed at times. Due to Mum's inability to move on her own, she does need to use the call button at times, this isn't always well received due to staffing levels. They have a weekly minibus ride out to local tearooms, the beach and etc. along with daily activities. They have even had a pony visit residents in their rooms, Mum loved this and hasn't stopped talking about it. Mum gets lonely, but feels safe and cared for.

Mum was in hospital very ill and not responding, it was decided to send her to Fritham Nursing Home. Within a month Mum had improved so much it was like visiting a different person. Mum is very happy and the staff are lovely.

My mother came to the nursing home in October 2021 for palliative care. In the three months she was there, until her death, she was happy, joyful and, most importantly, not scared. She loved all the staff and received the most wonderful care. When my father became too infirm to stay in his home, knowing how well my mother had been cared for, we chose to place him in the same nursing home. As with my mother, his care has been exemplary. The atmosphere is warm, friendly and inviting. I cannot recommend this place more highly. Thank you.

Thanks to all. We would recommend New Forest Nursing Home.

Thank you to all of the staff. My 89-year-old stepmother moved in in October 2022 in poor health. Six months on with regular taking of meds, good food and care she has a new lease of life. She has no mobility now but always sees people for care and meals etc. This would never happen alone at home. Again - Thank you so much.

My mother was in residential care at the home from November 2021 until her death on 1st September. During this time I was visiting the care home several times a week. Overall I am pleased with the care and support that my mother received. The staff were kind and capable in the interactions I witnessed. This was a challenging time for all staff and residents as Covid had a considerable impact in the first months of 2022. There seemed to be a large staff turnover during this period and when visiting resumed I found a change in management and care team. At the practical end, the delivery of care seemed to go well, but at times the home appeared to be short-staffed, especially at weekends. When my mother's health declined in her last weeks, the staff showed excellent support for her and the family. The bedding and room were kept clean and fresh and my mother was kept as comfortable as possible. I appreciated the support from the local surgery too.