Maple House

23 Manor Road, Eggars Hill, Aldershot GU11 3DG
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9.3 24 Reviews
  • Maple House, Aldershot
Maple House Care Home – A Place of Comfort and Care

Maple House Care Home is dedicated to providing a welcoming and homely atmosphere for its residents and their visitors. Every individual is encouraged and supported in maintaining independence and embracing life to the fullest, all within a safe and empowering environment. With spacious bedrooms, beautifully decorated lounges, and a bright conservatory, Maple House offers inviting spaces for relaxation, activities, and social gatherings.

Maple House specialises in Alzheimer’s and all types of Dementia care, as well as Palliative and End-of-Life support, Cancer care, Parkinson’s management, and diabetic care. With registered nurses on duty 24 hours a day, residents receive compassionate, expert care tailored to their unique needs.

The newly added wing features a purpose-built physiotherapy gym, designed to support physical recovery and convalescence, helping residents regain strength and confidence in a nurturing setting.

At Maple House Care Home, every resident is valued, cared for, and supported in a place that truly feels like home.
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Care Provided by Maple House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1700
  • Self-Funded Residential Dementia Care: £1300 – £1700
  • Self-Funded Nursing Care: £1300 – £1700
  • Self-Funded Nursing Dementia Care: £1300 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1500

These prices are only a guideline, please contact Maple House to find out the exact price for your requirements.

Contact Maple House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Maple House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Florence Care Reading Ltd

Person in Charge

  • Surakshya Long (Manager/Matron)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (4)

Maple House Reviews (24)

9.3

Maple House has a Review Score of 9.3 (9.284) out of 10, based on 9 reviews in the last 2 years.
Over all time Maple House has 24 reviews.

Overall Experience
  • 17
  • 7
  • 0
  • 0
  • 0
Date Published
  • 24
  • 2
  • 2
  • 9
  • 15
Reviewer Connection to Maple House
  • 8
  • 6
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from T A (Granddaughter of Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother receives excellent care in this establishment. Staff are friendly and extremely hardworking. Most importantly my grandmother is very happy living here. Her care needs are met to a high standard. I am kept informed with any changes in her care on a regular basis.
Reply from surakshya long, Registered Manager at Maple House
Thank you so much for your support and appreciation. I will relay your comment to all my staff.
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Review from Guy B (Son of Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home and service is very good. My mother is well cared for and the staff are friendly.
Reply from surakshya long, Registered Manager at Maple House
Thank you so much for your feedback. I will relay your message to all the staff.
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Review from Mark O (Son of Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mum receives, especially from one member of staff in particular.
Reply from Surakshya Long, Registered Manager at Maple House
Thank you so much for feedback. Really appreciated.
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Review from Anne S (Daughter of Resident) published on 3 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are lovely except for one nurse who shouted at me for no good reason. The staff are under time pressure and when they feed people, they shovel it in without waiting for them to swallow. Good activities and great food.
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Current Review Score: 9.3 (9.284)

Overview of Review Score

The Review Score of 9.3 (9.284) out of 10 for Maple House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Maple House is calculated as follows: ( (85 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.484 Points relating to the number of positive Reviews for Maple House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 9 Positive Reviews ÷ 15.4 = 0.584
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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