Search...

White Rock

15 Chestnut Avenue, Barton-on-Sea, New Milton, Hampshire BH25 7BQ
White Rock Logo
Jobs
White Rock logo
White Rock, New Milton
White Rock, New Milton
White Rock, New Milton

White Rock nursing home provides high-quality care, and was one of the first nursing homes to offer specialist dementia care. It is conveniently placed near the sea and a short drive from the New Forest, providing a homely atmosphere where person-centred care is offered to individuals to help them remain as independent-minded and active as possible.

The home believes in the right of every resident to freedom of choice, privacy and...  

Care Provided by White Rock

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000From £1,000
Residential Dementia CareFrom £1,150From £1,150
Nursing CareFrom £1,395From £1,395
Nursing Dementia CareFrom £1,495From £1,495

Contact White Rock to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • White Rock Nursing Home Ltd
  • Private Owned

Person in charge

  • Gemma Domingo(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (30)

Visiting

  • Visitors are always welcome and relatives can pop in at their convenience. For late visits, White Rock do ask that a call to the home is made first.

Parking

  • On street parking available

White Rock Reviews (25)

Submit a Review
9.4

White Rock has a Review Score of 9.4 (9.379) out of 10, based on 6 reviews in the last 2 years. Over all time White Rock has 25 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to White Rock
Loading...
Showing 25 reviews matching selected criteria
Review from Teresa B (Partner of Resident) published on 3 July 2026 Submitted via Postal Card
Overall Experience

My partner is looked after so well, and we have every respect to the staff and management for their kindness and concern during this difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R K (Husband of Resident) published on 18 June 2025 Submitted via Postal Card
Overall Experience

Do the job in all aspects.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathleen M (Daughter of Resident) published on 17 June 2025 Submitted via Website
Overall Experience

A big thank you to all the staff at White Rock nursing home who cared for my mum for nearly 2 years. Mum had vascular dementia and other medical problems, which meant she was bedridden for most of her stay there. The management and staff were so helpful and friendly, and nothing was too much trouble for them. They always had lots of things going on for the residents like meditation, dancing, trips out on the minibus, entertainment etc. White Rock always felt very homely, and we always came away feeling happy that mum was having the best care. Thank you so very much for looking after our mum so well.

Reply from Gemma Domingo, Home Manager at White Rock

Thank you for your compliments. We will share your feedback with our staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen C (Daughter of Resident) published on 11 June 2025 Submitted via Website
Overall Experience

My dear Dad was cared for incredibly well at White Rock. He was treated with dignity, kindness and compassion throughout his stay and at the end of his life. The staff were so caring and went above and beyond to ensure he was comfortable and peaceful. They kept us really well informed and made sure that Dad was seen by the relevant medical and health professionals when necessary. I am very grateful to everyone at White Rock for making my Dad's last weeks as best as they could be. Thank you with all my heart.

Reply from Sally Price, Registered Provider at White Rock

Thank you for your very kind words. I will pass them to the staff. Even though we only spent a short time with your dad, he had quite an impact on the staff and the home and will be truly missed by all at White Rock Nursing Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Helen C (Daughter of Resident) published on 3 June 2025 Submitted via Website
Overall Experience
My father was a resident at White Rock for only a short time until he passed away in May.
From the moment myself and my family went in to visit, we were shown amazing kindness and friendliness from all of the staff there.
We felt so welcome and the staff were always available to chat with and help us with anything.

My dad was really well looked after and I thank the staff for everything they did for him.

Reply from Sally Price, Registered Provider at White Rock

Thank you for your kind words. I know all the staff work hard to make sure the residents are all looked after at a very high standard. I will pass this onto them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John H (Son-in-law of Resident) published on 25 October 2024 Submitted via Website
Overall Experience

My mother-in-law was a resident at White Rock for nearly 3 months, until she passed away in her 95th year. She was bedridden, and in a very poor state of health during that time, but the home manager and all the staff looked after her with great care and compassion. We could not have asked more of them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Debra N (Wife of Resident) published on 2 July 2024 Submitted via Postal Card
Overall Experience

Very caring and welcoming. Supportive through a very difficult time, not just for the resident but also the family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from T D (Son of Resident) published on 7 December 2023 Submitted via Postal Card
Overall Experience

Always made to feel welcome when we visit mum. The staff are all very friendly and cheerful. Mum seems to be happy and loves doing activities like singing, making scones etc.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian H (Son of Resident) published on 8 June 2023 Submitted via Website
Overall Experience
We find the home very welcoming and homely, Mum has settled in very well and not only is she happy every time we visit, which is several times per week, she always comments on how well she is cared for and how nice the staff treat her.

We find the care excellent and the staff genuinely caring, nothing appears to be too much trouble and visiting is not restricted, which is a blessing for us. We are always welcome with the offer of drinks and an update on Mum's situation, if ever there are any concerns we are contacted immediately. We are so pleased we chose White Rock for Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Husband of Resident) published on 29 March 2023 Submitted via Postal Card
Overall Experience

My wife has Alzheimer's disease, she has been a resident at White Rock nursing home for two years. I visit her regularly and have observed that her treatment by the medical team and carers is carried out to the highest of standards and she is very happy there. With her having this disease she is not very responsive to what is going on but the carers always include her in all activities to help stimulate her. They keep her clean and tidy and help her with food and drink intake. I am very pleased with the home in every way.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter B (Husband of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience

A very friendly and caring team that strives to ensure a cheerful and happy atmosphere prevails. Excellent nursing staff that do everything possible to resolve whatever issues arise.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary L-B (Friend of Resident) published on 19 May 2022 Submitted via Postal Card
Overall Experience

I have known my friend for many years. She now suffers from severe dementia. Her care and welfare are excellent, although she can be extremely difficult. The staff are always welcoming. The nursing home is clean and every resident I have seen is receiving the care that is appropriate.

Facilities
No Rating
Care / Support
No Rating
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
Management
No Rating
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from D B (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card
Overall Experience

Dad was transferred to White Rock from hospital for rehabilitation after a broken hip. The care he received was outstanding, sadly dad was too weak and did not recover, but in the time he was there, he was cared for with respect and kindness. Additionally, the care and support given to myself and Mum by all the staff during this difficult time was appreciated and made the situation more bearable. The building may not be new, but the care given by the staff was outstanding and I doubt you could find better.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet B (Wife of Resident) published on 4 September 2019 Submitted via Website
Overall Experience

I would, with all my heart, like to say a huge "thank you" to all the staff at White Rock for the genuine kindness, care and compassion that you showed to my darling husband from the moment he arrived until the day I lost him. Nothing was too much trouble, especially towards the end when he was never left on his own. There was always someone by his side, holding his hand, offering kind and comforting words. Everyone has been so kind and supportive towards me. I have been truly touched by your kindness and care. My husband couldn't have asked for better care. He was very happy with you. I will never forget what you all did for him and me. God bless you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra R (Daughter of Resident) published on 30 July 2019 Submitted via Website
Overall Experience
White Rock is simply the best care home I have come across. I work with dementia patients in my job. My father is currently a resident at White Rock. I am so very impressed with every member of staff, not just the manager's care staff but the people who don’t get much praise ie the cooks, gardeners, domestic staff who are the backbone of a home that makes it clean and welcoming. The activity staff are second to none.

In a day and age where homes are under such scrutiny and many are highlighted for there failings, White Rock has taken on these challenges and provides a comfortable, safe, kind and relaxed environment where residents are able to spend there remaining years being looked after.

Reply from Sasrah Keen, Comms at White Rock

Thank you so much for leaving this review for us. It means so much to all of us who work at White Rock.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan H (Daughter of Resident) published on 24 July 2019 Submitted via Website
Overall Experience
I never thought mum would have to go into a care home. Always fiercely independent, even with her dementia, the thought of a care home was never even talked about.
Sadly, after a long stay in hospital and rapid deterioration, the truth hit me and a nursing home was the only way forward. Now the difficult task of choosing the right place for Mum.
I was incredibly emotional and found it all difficult to come to terms with.
On both my visits to White Rock, I received a warm welcome and made to feel that this would be right for Mum.
After only a few days, as a resident, it was clear that I'd made the right decision. Mum would be happy here and well looked after.
All the staff, without question, are incredibly caring and it's obvious they enjoy and take a lot of pride in what they do.

I have no idea how long Mum has but I do know that her quality of life couldn't be better than it is here. Thank you White Rock.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Goddaughter of Resident) published on 14 January 2019 Submitted via Postal Card
Overall Experience

We have received nothing but excellent help, advice and support since our first contact with White Rock. Their standards of care over the past three years have been consistently higher than we had ever expected from a care home. As we do not live nearby, knowing my godmother is so well cared for gives me peace of mind. Highly recommended.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Corinne B (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience

Our mother has severe dementia and White Rock has been wonderful. The staff, of which there are plenty, are very attentive, supportive and kind. This is a nursing home that prioritises care and stimulation for its clients/patients. The staff turnover is very low too which really helps Mum and is more evident of a "happy ship". I would most happily recommend White Rock very strongly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Daughter of Resident) published on 22 October 2018 Submitted via Postal Card
Overall Experience

We are happy with the care my mother has received over the period she has been in White Rock. The atmosphere is homely and welcoming and the staff are dedicated and know the residents well and anticipate their needs accordingly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Daphne F (Sister of Resident) published on 22 October 2018 Submitted via Postal Card
Overall Experience

All the staff are very supportive and show much kindness to the residents, even though some of the behaviour is challenging. All the residents are very clean and appropriately dressed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 June 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for White Rock.

Upcoming Events

There are no upcoming events for White Rock.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for White Rock.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about White Rock

What types of Care is White Rock registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does White Rock have?

There are 30 Single Rooms.

What are the Facilities & Services at White Rock?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is White Rock to the centre of New Milton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact White Rock to verify any information. View our terms and conditions. White Rock has an Enhanced Service -more info.