White Rock

15 Chestnut Avenue, Barton-on-Sea, New Milton BH25 7BQ
Review Us
9.5 24 Reviews
  • White Rock, New Milton
White Rock nursing home provides high-quality care, and was one of the first nursing homes to offer specialist dementia care. It is conveniently placed near the sea and a short drive from the New Forest, providing a homely atmosphere where person-centred care is offered to individuals to help them remain as independent-minded and active as possible.

The home believes in the right of every resident to freedom of choice, privacy and personal dignity. Respect is central to all care services provided, with spiritual and medical needs of residents always being looked after. Activities are offered on a regular basis, including music therapy and sitting exercise sessions.

Highly qualified care staff at the home have either achieved or are working towards NVQ qualifications, levels 2 or 3. Care staff work alongside skilled nurses to provide a high standard of care.
Show White Rock on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Owner

  • White Rock Nursing Home Ltd

Person in charge

  • Gemma Domingo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Following Assessment
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (5)

Visiting

  • Visitors are always welcome and relatives can pop in at their convenience. For late visits, White Rock do ask that a call to the home is made first.

Parking

  • On street parking available

White Rock Reviews (24)

9.5

White Rock has a Review Score of 9.5 (9.540) out of 10, based on 7 reviews in the last 2 years.
Over all time White Rock has 24 reviews.

Overall Experience
  • 17
  • 7
  • 0
  • 0
  • 0
Date Published
  • 24
  • 4
  • 5
  • 7
  • 17
Reviewer Connection to White Rock
  • 11
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 24, showing 1-20
Review from R K (Husband of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Do the job in all aspects.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen M (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff at White Rock nursing home who cared for my mum for nearly 2 years. Mum had vascular dementia and other medical problems, which meant she was bedridden for most of her stay there. The management and staff were so helpful and friendly, and nothing was too much trouble
for them. They always had lots of things going on for the residents like meditation, dancing, trips out on the minibus, entertainment etc. White Rock always felt very homely, and we always came away feeling happy that mum was having the best care. Thank you so very much for looking after our mum so well.
Reply from Gemma Domingo, Home Manager at White Rock

Thank you for your compliments. We will share your feedback with our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen C (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Dad was cared for incredibly well at White Rock. He was treated with dignity, kindness and compassion throughout his stay and at the end of his life. The staff were so caring and went above and beyond to ensure he was comfortable and peaceful. They kept us really well informed and made sure
that Dad was seen by the relevant medical and health professionals when necessary. I am very grateful to everyone at White Rock for making my Dad's last weeks as best as they could be. Thank you with all my heart.
Reply from Sally Price, Registered Provider at White Rock

Thank you for your very kind words. I will pass them to the staff. Even though we only spent a short time with your dad, he had quite an impact on the staff and the home and will be truly missed by all at White Rock Nursing Home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen C (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at White Rock for only a short time until he passed away in May.
From the moment myself and my family went in to visit, we were shown amazing kindness and friendliness from all of the staff there.
We felt so welcome and the staff were always available to chat with and help
us with anything.
My dad was really well looked after and I thank the staff for everything they did for him.
Reply from Sally Price, Registered Provider at White Rock

Thank you for your kind words. I know all the staff work hard to make sure the residents are all looked after at a very high standard. I will pass this onto them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Son-in-law of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at White Rock for nearly 3 months, until she passed away in her 95th year. She was bedridden, and in a very poor state of health during that time, but the home manager and all the staff looked after her with great care and compassion. We could not have asked more of them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debra N (Wife of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and welcoming. Supportive through a very difficult time, not just for the resident but also the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T D (Son of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always made to feel welcome when we visit mum. The staff are all very friendly and cheerful. Mum seems to be happy and loves doing activities like singing, making scones etc.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian H (Son of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We find the home very welcoming and homely, Mum has settled in very well and not only is she happy every time we visit, which is several times per week, she always comments on how well she is cared for and how nice the staff treat her.
We find the care excellent and the staff genuinely caring, nothing
appears to be too much trouble and visiting is not restricted, which is a blessing for us. We are always welcome with the offer of drinks and an update on Mum's situation, if ever there are any concerns we are contacted immediately. We are so pleased we chose White Rock for Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Husband of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer's disease, she has been a resident at White Rock nursing home for two years. I visit her regularly and have observed that her treatment by the medical team and carers is carried out to the highest of standards and she is very happy there. With her having this disease she is not
very responsive to what is going on but the carers always include her in all activities to help stimulate her. They keep her clean and tidy and help her with food and drink intake. I am very pleased with the home in every way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter B (Husband of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and caring team that strives to ensure a cheerful and happy atmosphere prevails. Excellent nursing staff that do everything possible to resolve whatever issues arise.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary L-B (Friend of Resident) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have known my friend for many years. She now suffers from severe dementia. Her care and welfare are excellent, although she can be extremely difficult. The staff are always welcoming. The nursing home is clean and every resident I have seen is receiving the care that is appropriate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was transferred to White Rock from hospital for rehabilitation after a broken hip. The care he received was outstanding, sadly dad was too weak and did not recover, but in the time he was there, he was cared for with respect and kindness. Additionally, the care and support given to myself and Mum
by all the staff during this difficult time was appreciated and made the situation more bearable. The building may not be new, but the care given by the staff was outstanding and I doubt you could find better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet B (Wife of Resident) published on 4 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would, with all my heart, like to say a huge "thank you" to all the staff at White Rock for the genuine kindness, care and compassion that you showed to my darling husband from the moment he arrived until the day I lost him. Nothing was too much trouble, especially towards the end when he was never
left on his own. There was always someone by his side, holding his hand, offering kind and comforting words. Everyone has been so kind and supportive towards me. I have been truly touched by your kindness and care. My husband couldn't have asked for better care. He was very happy with you. I will never forget what you all did for him and me. God bless you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra R (Daughter of Resident) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
White Rock is simply the best care home I have come across. I work with dementia patients in my job. My father is currently a resident at White Rock. I am so very impressed with every member of staff, not just the manager's care staff but the people who don’t get much praise ie the cooks, gardeners,
domestic staff who are the backbone of a home that makes it clean and welcoming. The activity staff are second to none.
In a day and age where homes are under such scrutiny and many are highlighted for there failings, White Rock has taken on these challenges and provides a comfortable, safe, kind and relaxed environment where residents are able to spend there remaining years being looked after.
Reply from Sasrah Keen, Comms at White Rock

Thank you so much for leaving this review for us. It means so much to all of us who work at White Rock.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan H (Daughter of Resident) published on 24 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I never thought mum would have to go into a care home. Always fiercely independent, even with her dementia, the thought of a care home was never even talked about.
Sadly, after a long stay in hospital and rapid deterioration, the truth hit me and a nursing home was the only way forward. Now the difficult
task of choosing the right place for Mum.
I was incredibly emotional and found it all difficult to come to terms with.
On both my visits to White Rock, I received a warm welcome and made to feel that this would be right for Mum.
After only a few days, as a resident, it was clear that I'd made the right decision. Mum would be happy here and well looked after.
All the staff, without question, are incredibly caring and it's obvious they enjoy and take a lot of pride in what they do.
I have no idea how long Mum has but I do know that her quality of life couldn't be better than it is here. Thank you White Rock.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Goddaughter of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have received nothing but excellent help, advice and support since our first contact with White Rock. Their standards of care over the past three years have been consistently higher than we had ever expected from a care home. As we do not live nearby, knowing my godmother is so well cared for gives
me peace of mind. Highly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Corinne B (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has severe dementia and White Rock has been wonderful. The staff, of which there are plenty, are very attentive, supportive and kind. This is a nursing home that prioritises care and stimulation for its clients/patients. The staff turnover is very low too which really helps Mum and is more
evident of a "happy ship". I would most happily recommend White Rock very strongly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy with the care my mother has received over the period she has been in White Rock. The atmosphere is homely and welcoming and the staff are dedicated and know the residents well and anticipate their needs accordingly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daphne F (Sister of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very supportive and show much kindness to the residents, even though some of the behaviour is challenging. All the residents are very clean and appropriately dressed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth M (Friend of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live near Manchester so don't see my friend very often. I am very satisfied with her care at White Rock nursing home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for White Rock is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for White Rock is calculated as follows: ( (68 Excellents x 5) + (13 Goods x 4) ) ÷ 81 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for White Rock is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about White Rock

What types of Care is White Rock registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does White Rock have?

There are 20 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at White Rock?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is White Rock to the centre of New Milton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact White Rock to verify any information. View our terms and conditions. White Rock has an Enhanced Service - more info.