






White Rock nursing home provides high-quality care, and was one of the first nursing homes to offer specialist dementia care. It is conveniently placed near the sea and a short drive from the New Forest, providing a homely atmosphere where person-centred care is offered to individuals to help them remain as independent-minded and active as possible.
The home believes in the right of every resident to freedom of choice, privacy and...
Care Provided by White Rock
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact White Rock for full pricing details and T&Cs.
Contact White Rock to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- White Rock Nursing Home Ltd
- Private Owned
Person in charge
- Gemma Domingo(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1994
Room Information
- Single Rooms (30)
Visiting
- Visitors are always welcome and relatives can pop in at their convenience. For late visits, White Rock do ask that a call to the home is made first.
Parking
- On street parking available
White Rock Reviews (25)
White Rock has a Review Score of 9.4 (9.379) out of 10, based on 6 reviews in the last 2 years.
Over all time White Rock has 25 reviews.
My partner is looked after so well, and we have every respect to the staff and management for their kindness and concern during this difficult time.
Do the job in all aspects.
A big thank you to all the staff at White Rock nursing home who cared for my mum for nearly 2 years. Mum had vascular dementia and other medical problems, which meant she was bedridden for most of her stay there. The management and staff were so helpful and friendly, and nothing was too much trouble for them. They always had lots of things going on for the residents like meditation, dancing, trips out on the minibus, entertainment etc. White Rock always felt very homely, and we always came away feeling happy that mum was having the best care. Thank you so very much for looking after our mum so well.
Thank you for your compliments. We will share your feedback with our staff.
My dear Dad was cared for incredibly well at White Rock. He was treated with dignity, kindness and compassion throughout his stay and at the end of his life. The staff were so caring and went above and beyond to ensure he was comfortable and peaceful. They kept us really well informed and made sure that Dad was seen by the relevant medical and health professionals when necessary. I am very grateful to everyone at White Rock for making my Dad's last weeks as best as they could be. Thank you with all my heart.
Thank you for your very kind words. I will pass them to the staff. Even though we only spent a short time with your dad, he had quite an impact on the staff and the home and will be truly missed by all at White Rock Nursing Home.
From the moment myself and my family went in to visit, we were shown amazing kindness and friendliness from all of the staff there.
We felt so welcome and the staff were always available to chat with and help us with anything.
My dad was really well looked after and I thank the staff for everything they did for him.
Thank you for your kind words. I know all the staff work hard to make sure the residents are all looked after at a very high standard. I will pass this onto them.
My mother-in-law was a resident at White Rock for nearly 3 months, until she passed away in her 95th year. She was bedridden, and in a very poor state of health during that time, but the home manager and all the staff looked after her with great care and compassion. We could not have asked more of them.
Very caring and welcoming. Supportive through a very difficult time, not just for the resident but also the family.
Always made to feel welcome when we visit mum. The staff are all very friendly and cheerful. Mum seems to be happy and loves doing activities like singing, making scones etc.
We find the care excellent and the staff genuinely caring, nothing appears to be too much trouble and visiting is not restricted, which is a blessing for us. We are always welcome with the offer of drinks and an update on Mum's situation, if ever there are any concerns we are contacted immediately. We are so pleased we chose White Rock for Mum.
My wife has Alzheimer's disease, she has been a resident at White Rock nursing home for two years. I visit her regularly and have observed that her treatment by the medical team and carers is carried out to the highest of standards and she is very happy there. With her having this disease she is not very responsive to what is going on but the carers always include her in all activities to help stimulate her. They keep her clean and tidy and help her with food and drink intake. I am very pleased with the home in every way.
A very friendly and caring team that strives to ensure a cheerful and happy atmosphere prevails. Excellent nursing staff that do everything possible to resolve whatever issues arise.
I have known my friend for many years. She now suffers from severe dementia. Her care and welfare are excellent, although she can be extremely difficult. The staff are always welcoming. The nursing home is clean and every resident I have seen is receiving the care that is appropriate.
Dad was transferred to White Rock from hospital for rehabilitation after a broken hip. The care he received was outstanding, sadly dad was too weak and did not recover, but in the time he was there, he was cared for with respect and kindness. Additionally, the care and support given to myself and Mum by all the staff during this difficult time was appreciated and made the situation more bearable. The building may not be new, but the care given by the staff was outstanding and I doubt you could find better.
I would, with all my heart, like to say a huge "thank you" to all the staff at White Rock for the genuine kindness, care and compassion that you showed to my darling husband from the moment he arrived until the day I lost him. Nothing was too much trouble, especially towards the end when he was never left on his own. There was always someone by his side, holding his hand, offering kind and comforting words. Everyone has been so kind and supportive towards me. I have been truly touched by your kindness and care. My husband couldn't have asked for better care. He was very happy with you. I will never forget what you all did for him and me. God bless you.
In a day and age where homes are under such scrutiny and many are highlighted for there failings, White Rock has taken on these challenges and provides a comfortable, safe, kind and relaxed environment where residents are able to spend there remaining years being looked after.
Thank you so much for leaving this review for us. It means so much to all of us who work at White Rock.
Sadly, after a long stay in hospital and rapid deterioration, the truth hit me and a nursing home was the only way forward. Now the difficult task of choosing the right place for Mum.
I was incredibly emotional and found it all difficult to come to terms with.
On both my visits to White Rock, I received a warm welcome and made to feel that this would be right for Mum.
After only a few days, as a resident, it was clear that I'd made the right decision. Mum would be happy here and well looked after.
All the staff, without question, are incredibly caring and it's obvious they enjoy and take a lot of pride in what they do.
I have no idea how long Mum has but I do know that her quality of life couldn't be better than it is here. Thank you White Rock.
We have received nothing but excellent help, advice and support since our first contact with White Rock. Their standards of care over the past three years have been consistently higher than we had ever expected from a care home. As we do not live nearby, knowing my godmother is so well cared for gives me peace of mind. Highly recommended.
Our mother has severe dementia and White Rock has been wonderful. The staff, of which there are plenty, are very attentive, supportive and kind. This is a nursing home that prioritises care and stimulation for its clients/patients. The staff turnover is very low too which really helps Mum and is more evident of a "happy ship". I would most happily recommend White Rock very strongly.
We are happy with the care my mother has received over the period she has been in White Rock. The atmosphere is homely and welcoming and the staff are dedicated and know the residents well and anticipate their needs accordingly.
All the staff are very supportive and show much kindness to the residents, even though some of the behaviour is challenging. All the residents are very clean and appropriately dressed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for White Rock.
There are no upcoming events for White Rock.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for White Rock.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about White Rock
What types of Care is White Rock registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does White Rock have?
There are 30 Single Rooms.
What are the Facilities & Services at White Rock?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is White Rock to the centre of New Milton?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
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