Hamilton House Care Centre

6 Drayton Lane, Drayton, Portsmouth PO6 1HG

Group: Shaftesbury Care Group

Person in charge: Dawn Davie (Manager)

Local Authority / Social Services: Portsmouth City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 20+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hamilton House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Hamilton House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Hamilton House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.648 for Hamilton House Care Centre is calculated as follows: ( (161 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 227 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Hamilton House Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Hamilton House Care Centre has a Review Score of 9.1 (9.065) from 19 Reviews


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hamilton House Care Centre?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hamilton House Care Centre

  • Daughter of Resident/Service User
    9
  • Wife of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

It took a long time for mum to settle but with persistent care and attention from the staff, she is much happier. Nothing is too much bother and staff always polite. It was with reluctance I allowed her to go into care but very relieved about the choice made.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My mum was in this home for 7 months and she loved it there. The activities were very good and she enjoyed them very much. The gardens were wonderful, she enjoyed sitting by the fish pond most. Unfortunately, we lost Mum at the beginning of this year but I cannot fault the way my mum and the whole family were treated by all the staff. They could not do enough for us all once we knew Mum was at the end, we were even allowed to stay overnight so that Mum was with her family at all times. They couldn't do enough for each and every one of us, even once Mum had passed, the staff were wonderful. I would recommend this place with bells on.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother spent the last seven months of her life at Hamilton House.
From day one she was treated with great compassion, respect and care.
Nursing care was excellent and all aspects of her daily life were first class.
Carers were very gentle, activity ladies very kind, food varied and good, cleaning and laundry always done regularly and competently.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Hamilton House is a modern purpose-built nursing home. The building design provides an outstanding environment for residents and staff - safe and clean with good equal access and garden/courtyard. It compares very well against other homes in the Portsmouth area - of which I visited (approx 7).

The staff are all friendly and genuinely caring. The atmosphere of the home is outstanding - residents are treated with respect and dignity by full-time staff. My Mother's overall standard of health has improved due to the excellent care that she has received from the care and nursing team at the home.

I would not hesitate to recommend the home to family and friends. In the time I have been visiting - approx 1 year - I have never seen a negative atmosphere. The friendly and caring environment helps improve the health of residents.

In my opinion, this is an 'Excellent' Nursing home.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My husband has terminal cancer, has lost the use of his legs and needs personal and palliative care 24/7.

He is very well cared for, pain-free and comfortable. He also feels safe and secure. He is treated by all staff with dignity and politeness and is as happy as he can be with the circumstances.

The home is well run, clean modern and comfortable.

I have also been looked after when I visit every day, visitors are welcomed.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

First visit to Hamilton House, warm welcome by receptionist but what disappointed me was the smell of urine on the ground floor.

This purpose built building is modern, single rooms are a fair size with ensuite bathrooms.

The resident I visited is happy with her care and told me the staff are kind to her.

How likely would you be to recommend Hamilton House Care Centre? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

My mother was only in Hamilton House for two weeks before she died but she was treated very well indeed and the Manager runs her team extremely professionally and well. My mum really liked her.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The thought of putting my dad into a care home filled me with dread until my dad came to live at Hamilton House. The moment I stepped inside it felt like a "home from home". The wonderful carers who treat my dad with such respect and compassion always making time to ask him about his life and family. I love the communal areas where carers sit with the residents and have a well earned cup of tea with a lovely chat. The residents enjoy being part of their duties- watching them bustle about always busy but also finding time to simply chat or hold hands. This is what makes Hamilton House very special. I hear laughter and sometimes when a resident does something unexpected like kiss the hand of my baby I see a tear in their eyes. They really have a wonderful team on floor 1. If I end up needing care this is where I would like to be "home from home". My children love to visit their granddad and are always made very welcome. To know my dad/granddad is spending his precious time with these wonderful carers means everything to us so for that- I thank you.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My main concern about my husband's care was that he should be kept comfortable and he was. He was encouraged to take part in things when he was able to do so. He was always treated with respect and courtesy. I had every confidence in the staff capability and commitment and I felt that my husband was in the "best place!"

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Mum has only been in this home since the 17th of February 2016, she was transferred from hospital after a large stroke on the 24th of January 2016. I had originally viewed this home on the 9th of January, and had made the decision there and then that this was the home I wanted as her 'forever home'.
Due to social services and NHS wrangling mum was not able to have a 'full experience' of life at Hamilton House. We are now at end of life care.
My first impression of this very special home and all it's staff have been confirmed in this very short space of time. I cannot sing their praises highly enough. Thank you to the management and staff.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Excellent care, always understanding of needs. The last week of my aunts life the support I received as her next of kin (niece) by all the staff was excellent, as one very young carer put it, when asking how I was that I was important to them all, just as much as my aunt.
Found this so re-assuring they were all absolutely wonderful.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My father was admitted to Hamilton House for 10 months until January 2016, following a diagnosis of terminal cancer. He arrived a weary and ill man who had spent the last few years of his long life caring for his wife, to the point where he physically could not manage this anymore.

At Hamilton House he found not only rest and genuinely loving, attentive care but also an opportunity to rediscover himself and talk about the things that had been important to him, all through his life. The staff all told him it was his home, and he came to believe this and to trust in their ability to look after him.

During his time at the home we feel as a family that the professional and dedicated care he consistently received, enabled him to achieve the best quality of life possible and we could not have asked for better or more professional care, including the support given to us, particularly in his final weeks.

Our thanks go to the Manager and all the staff at Hamilton House.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

From the moment my mother in law entered Hamilton House she was cared for in a professional manner. I made a request for a very quick place and mother-in-law was in the home within 5 days. During her staff in a very satisfactory room she was well cared for. Due to infections she had to stay in her room a lot and although she was visited by family everyday in the records it showed a member of staff spent time with her most days to interact. The staff kept us as a family fully informed of my mother-in-laws progress and regression. My mother-in-law passed away recently while in the home and the staff treated is with great dignity. We were given the full facts of the passing as it was too quick for us to attend. My mother-in-law loved seeing the 2 cats which the home had living. They never entered the rooms but have enjoyed seeing them run down the corridors.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Cared for my late husband with extreme kindness, compassion and courtesy. I cannot fault the care given to him during his short stay in any way whatsoever. I was kept fully informed of all aspects of his care.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Just want to say what a lovey place Hamilton House is, how well it is run how kind and lovely and thoughtful all the staff are without exception. The place is always clean and well organised with a super ethos which seems to put the residents at the heart of all consideration. Very impressive.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I can't fault the staff at Hamilton House. They made not only my mother feel at home, I also felt at home. The registered manager has a good team of staff. The staff cared for my mother like she was their own. The staff are professional, have respect, caring and are dedicated to their work role. I couldn't thank them enough. My mother was happy at Hamilton House and settled in in days. I thank all of the staff and medical professionals in mums care for looking after her in her final days. Thank you to a caring team.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother was cared for and loved by the staff at Hamilton house for 7 months until her fight against Alzheimer's sadly came to an end last month. Mum went into Hamilton house for end of life care and survived a further 7 months which was wholly down to the fantastic level of care she received at Hamilton. I couldn't recommend it more highly. As a nurse, I have high expectations and was well aware of mums care needs and even the small details were not overlooked. I am very grateful to all of the staff for making the last few months we had with mum comfortable and as stress free as possible.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My sister-in-law was admitted to your care in March 2015.
From the moment I entered the building I could feel the warmth and love of the whole place.
I knew from the beginning that she would be happy here and subsequently my brother. And she was.
I have nothing but praise and wonderment for the family of care people that the Hamilton is.
The care she has been given up to her passing away in October was very comforting for me.
I cannot fault the Hamilton on anything.
Good luck to you all.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

This home was recommended by a friend. They had looked at a large number of homes in Portsmouth, none of which they felt was right for their mother. They told me that Hamilton House Care Centre met all their wants for their mother feeling that the care and home was second to none. The moment I went to the home I too felt it was the place for my wife. Her subsequent care far exceeded my expectations both for my wife and at times for me. Everyone who visited my wife were amazed at the compassion shown, the caring ethos of the staff, the attention to detail, the maintenance of dignity and the cleanliness of the home. The staff are all direct employees and all seem very happy with their jobs which exudes to the home. 6 of the staff were at my wife's funeral. Thank you for a wonderful home.

How likely would you be to recommend Hamilton House Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Hamilton House Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hamilton House Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hamilton House Care Centre