Cosham Court Reviews (33)
Cosham Court has a Review Score of 9.7 (9.691) out of 10, based on 28 reviews in the last 2 years. Over all time Cosham Court has 33 reviews.
Review from Ken G (Husband of Resident) published on 24 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
Thank you for sharing your experience; your kind words deeply touch us. We are so glad to hear that the staff at Cosham Court provided such compassionate care to your wife during her time there. It's our commitment to ensure that our residents and families feel supported during challenging times. Please accept our sincere condolences for your loss, and know that we are here to support you in any way we can. Your words mean a lot to us, and we're grateful for the opportunity to have been a part of your wife's journey.
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Review from Peter S (Son of Resident) published on 22 September 2023
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4.0 out of 5
As beds were needed we were told he had to be admitted here.
On first viewing, I thought the place looked a bit tired to say the least.
However, we met with the manager and were very impressed with her passion for the job and her total
Dad was admitted and in no time made to feel comfortable and at ease.
So don't judge a book by its cover the staff were all professional and caring to the utmost lead by a fantastic manager, even if the building looks a bit below par residents are treated with respect and courtesy.
Reply from Charisma Williams, Manager at Cosham Court
Thank you for sharing this experience! It's a reminder that sometimes appearances can be deceiving. It's wonderful to hear that your dad received such exceptional care and attention from the staff and the manager. It goes to show that the quality of care often outweighs the aesthetics of the facility. Your comment serves as a testament to the dedication and professionalism of the staff, and it's so lovely to hear that your dad felt comfortable and at ease during his stay. Truly, don't judge a book by its cover; it's the people inside who make all the difference. Hope all is well with your dad.
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Review from L W (Daughter of Resident) published on 5 September 2023
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Overall Experience
4.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
We sincerely appreciate your thoughtful words, and it is our commitment to consistently treat our residents with the utmost respect and dignity. looking after your dad was a genuine pleasure for us.
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Review from John F (Wife of Resident) published on 2 August 2023
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Overall Experience
5.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
Thank you for your kind words, and I truly appreciate you taking the time to leave such lovely feedback.
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Review from J G (Sister of Resident) published on 4 July 2023
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4.0 out of 5
The building in my opinion isn't very homely. The rooms are small and the outside area is small and shaded.
Any problem my brother had with regard to room or food was always dealt with efficiently.
Reply from Charisma Williams, Manager at Cosham Court
Thank you for your kind words about our team and I apologise if you feel that the home is not as homely. I understand that the indoor courtyard may be a bit shaded, but please note that the outdoor courtyard always receives sunlight. I apologise if you weren't able to experience it during your visit.
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Review from A B (Son of Resident) published on 22 June 2023
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Overall Experience
3.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
Thank you for your kind words regarding our home and team. We truly appreciate the positive feedback and take great pride in providing care to our residents. We hope everything is going well for you.
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Review from Mary M (Daughter of Resident) published on 23 May 2023
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Overall Experience
5.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
Thank you for your kind words and we are honoured to be able to provide comfort and care to your mum during her time with us. Many thanks.
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Review from Jayne C (Daughter of Resident) published on 17 May 2023
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Overall Experience
5.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
Thank you Jayne for the positive feedback regarding the care we provided for your dad during his stay at Cosham Court. It means a great deal to us to hear that we were able to provide comfort and support during such a difficult time. Your kind words have lifted our spirits.
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Review from R G (Son of Resident) published on 29 March 2023
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Overall Experience
4.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
Thank you so much for the positive feedback about Cosham Court.
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Review from June L (Wife of Resident) published on 16 March 2023
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Overall Experience
4.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
Thank you for your kind words. This has been passed on to the team. It is nice to hear back from families about their feedback with the care provided at Cosham Court.
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Review from J B (Grandson of Resident) published on 14 February 2023
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Overall Experience
5.0 out of 5
Reply from Charisma Williams, Manager at Cosham Court
Thank you for your kind and beautiful words. We are delighted to hear how pleased you are with the care your nan received. I will pass your kind comments on to the team. Wishing you and the family all the best.
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Review from Karen S (Daughter of Resident) published on 15 November 2022
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5.0 out of 5
The place is always clean and everyone is polite.
The meals were outstanding.
Well done and thank you for everything.
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Review from Moira B (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 5 June 2018
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Overall Experience
5.0 out of 5
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Overview of Review Score
The Review Score of 9.7 (9.691) out of 10 for Cosham Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.691 for Cosham Court is calculated as follows: ( (242 Excellents x 5) + (55 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 317 Ratings = 4.691
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cosham Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
