Hampton Lodge

My father was admitted for end-of-life care and was only in a week but the care, support, compassion and kindness shown to us and to my father was wonderful. Everyone went that extra mile and always had time for my dad and us whatever he needed. At the end of the final hours it was very quick but everyone involved acted quickly, promptly, and the pain relief and other medication was given to make my dad comfortable. The staff constantly checked on my dad and gave wonderful end-of-life care. One of the most touching things was they laid a butterfly blanket on the bed, it was so lovely. Having this wonderful care made such a difficult situation much easier to bear and as a family we are totally grateful and it has given us so much comfort at a very difficult time. Thank you to all the lovely staff, truly dedicated, professional and extremely kind.

Loads of activities too and an onsite chaplain. I would happily be a resident myself at Hampton Lodge.

My sister-in-law was at Hampton Lodge for 13 months. She was immobile and was given excellent nursing care by the staff who were all helpful and friendly. The home was well run by management. I am grateful to everyone for the kindness and attention given to my dear sister-in-law.

Our mother was cared for at Hampton Lodge until her death. As a family we were so impressed with the care she received. The staff were exceptional, including maintenance staff, carers and management. Everyone treated Mum as an individual and very quickly became aware of her likes and dislikes as well as her needs. She was a resident, she was an individual and very quickly became aware of her likes and dislikes as was an individual person and all staff behaviour towards her was exceptional.

My 89 year old cousin was given a very short prognosis, but since coming to Hampton Lodge she is still with us and thriving, five months later. Through the help and companionship of the staff she has gained strength, full mobility, confidence and some memory improvement enable us to continue full and meaningful conversations. She is the happiest she's been for several years and her great sense of humour has returned. Her diabietes is regularly monitored and kept in check, she still doesn't need pain medication and is involved in several daily activities which she loved and has made many friends. Without doubt all of this is due to the kind, caring, supportive staff at Hampton Lodge. I couldn't have wished for a better care home.

My mum and stepdad were both residents and had fantastic care including when they were at the end of their lives. I can't commend the staff at Hampton Lodge highly enough for the way they looked after them. Every member of staff, no matter what their role, cared about giving them what they wanted and needed as an individual - it didn't matter if it meant extra work for staff, they wanted to make the resident happy. When I praised one of the carers for this approach she said that this was the residents' home and the staff are visitors there to make it the best home it can be for them - a wonderful attitude that I witnessed in action day and night. The staff also supported me and my family, making a real difference to our lives at very difficult times - I remain grateful for all they did.

The staff at Hampton Lodge were amazing. Very friendly, very professional and proficient. We could not have asked for more - their care of Dad and of us was second to none. Dad's time at Hampton Lodge was at the end of his life which was a difficult time for us all. We will be forever grateful to the staff at Hampton Lodge.

From mum's first day at Hampton Lodge I have been very impressed by the wonderful team who care for her. The whole team (carers, nurses, managers, activity, admin and maintenance staff) are always helpful, polite, cheerful, caring and treat mum with dignity. I am so pleased that the activity and musical therapy team have allowed dad to join in so he can have quality time with mum. I am also very grateful for the support and empathy we have received from the management team. A wonderful, professional and caring team.

My cousin is comfortable and well cared for at Hampton Lodge. Her wishes are always taken into account when providing care. She says, "I couldn't wish to be in a better place; I am very well looked after". Staff are always helpful, polite and kind. Communication with us is very good. Living 100-miles away is difficult - we can relax knowing our cousin is in very safe hands.

Since my mum arrived at Hampton Lodge, the care and professionalism have been first class. Everyone I have met at the home has been considerate, patient and caring. I can't thank the whole team enough and know that my mum is in safe hands.

Excellent experience. Very caring staff. Communication during Covid was very goof indeed. I would thoroughly recommend Hampton Lodge.

Mum went to Hampton Lodge in June 2020, under very difficult circumstances. The team went out of their way to settle Mum and reassure our family. They are an incredible team of people who have worked so hard to keep everyone safe during this pandemic. I really don't know how we would have survived without them.

My sister is well looked after and the staff are very friendly, they are always doing entertainment with all in care. Their patience is put to the test sometimes, feel they handle things well. The home itself is clean and in a lovely position and has a nice garden.

I visit my mum and dad in Hampton Lodge several times a week, mum in nursing and dad in the dementia care home. I feel very at home, able to talk with the staff easily and they are all very caring and empathetic. The chefs make a lot of effort to cater to my parents' needs. Activities are great fun and friends and family are able to visit at any time of day (and night if necessary) and are welcome to join in. My only concern is that good staff sometimes leave and I wish they were better rewarded.

No home is perfect, but Hampton Lodge is a place I would recommend.

There is a good variety of meals on offer, and the place is always kept clean. Staff are always friendly and helpful.

Our father is unable to see and can only use one side of his body. He is 94. The staff, care, nursing, management and reception have been so wonderful with him. They have displayed a caring but competent attitude. I feel confident every time I leave after visiting my father that he is in safe hands. This is evident in every staff member.

Caring, communicative staff.

In a very short space of time - one month, my mum has settled into her care home. This is due to very caring and patient staff. Given that prior to move from hospital of 13 weeks to care home of one month - Mum is remarkably calm - I have been mums carer for 3 years and I now visit mum at present 5 days out of 7. I see quite a lot of challenges but staff seem to have caring hearts.

The overall level of care is very good. Staff are generally competent and caring, and standards of cleanliness and hygiene are high.

Our one significant concern is that, particularly on cold winter days, the communal areas and residents' rooms are not kept heated to an appropriate level, taking into consideration the age and frailty of most of the residents. Today (late November) the temperature in the lounge was only 16 C, and yet one window was kept open, causing several of the residents to complain of feeling cold. Radiators in the corridors are turned off, and some staff seem to be under the misapprehension that cold air is "healthy" for very elderly residents.