Hampton Lodge, Southampton, Hampshire
Hampton Lodge, Southampton, Hampshire
Hampton Lodge, Southampton, Hampshire

Hampton Lodge is a Southampton care home that offers general nursing and residential care for up to forty-four people.

Service users enjoy having access to landscaped gardens, with well-tended flower beds, while staff are skilled in maintaining a friendly and sociable atmosphere in which to achieve positive health results.

The home organises its own activities programme and carers look to respect the dignity and independence of residents at all times.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: No Restrictions. Ages 60+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Spanish; Castilian, Panjabi, Punjabi, Polish, Portuguese, Tagalog

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 22

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hampton Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Hampton Lodge has a Review Score of 8.5 (8.520)

The Review Score of 8.5 (maximum of 10) for Hampton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Hampton Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.679 for Hampton Lodge is calculated as follows: ( (61 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.841 Points relating to the number of positive Reviews for Hampton Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.8 Target = 0.341

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hampton Lodge?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hampton Lodge

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

In a very short space of time - one month, my mum has settled into her care home. This is due to very caring and patient staff. Given that prior to move from hospital of 13 weeks to care home of one month - Mum is remarkably calm - I have been mums carer for 3 years and I now visit mum at present 5 days out of 7. I see quite a lot of challenges but staff seem to have caring hearts.

How likely would you be to recommend Hampton Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lorraine Burton, Home Manager at Hampton Lodge responded to this review on 03 Jan 2018:

We really appreciate you taking the time to give us such good feedback. I would love the opportunity to speak with you further about any improvements you feel we can make.

The overall level of care is very good. Staff are generally competent and caring, and standards of cleanliness and hygiene are high.

Our one significant concern is that, particularly on cold winter days, the communal areas and residents' rooms are not kept heated to an appropriate level, taking into consideration the age and frailty of most of the residents. Today (late November) the temperature in the lounge was only 16 C, and yet one window was kept open, causing several of the residents to complain of feeling cold. Radiators in the corridors are turned off, and some staff seem to be under the misapprehension that cold air is "healthy" for very elderly residents.

How likely would you be to recommend Hampton Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lorraine Burton, Home Manager at Hampton Lodge responded to this review on 30 Nov 2017:

Thank you for your feedback. I am pleased that you feel the care is good at Hampton Lodge and that our home is clean and hygienic. I am also delighted that you have found our team to be competent and caring.

Temperature levels in our home are monitored and we are aware that residents have different views on what temperature is comfortable for them. We have addressed the issue of open windows and are working hard to maintain a comfortable temperature within the home for everyone.

My mother and I would like to say what a lovely person the activities coordinator is and the chef who does the cooking, she is so sweet and kind and also brilliant at her job. The activities coordinator works so hard at what she does along with the chef who helps the activities coordinator. Each and every one of the staff are so caring including the cleaner. I wish the auxiliary nurse who went to Australia would come back, we miss her.

How likely would you be to recommend Hampton Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raden Mauremootoo, Area Manager at Hampton Lodge responded to this review on 27 Mar 2017:

Thank you for taking the time to send in your positive feedback regarding the staff at Hampton Lodge. We were very pleased to see that you would recommend the home.

Staff always polite and friendly, very helpful and kind to all residents. The home in my experience seems to have improved since the new management has been in position, nothing is too much bother and is always done promptly. I would have no hesitation in recommending this home and it's staff. The care of my mother, in my opinion, is exemplary. I visit the home sometimes twice a day.

How likely would you be to recommend Hampton Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raden Mauremootoo, Area Manager at Hampton Lodge responded to this review on 31 Oct 2016:

Thank you for taking the time to complete the review. I will pass your comments to the staff team and the new management team.

I have been looking after a dementia resident in Hampton Lodge for 3 1/2 years. Service is excellent. Good value for money.

How likely would you be to recommend Hampton Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Raden Mauremootoo, Area Manager at Hampton Lodge responded to this review on 05 Jun 2016:

Thank you very much for taking the time to review Hampton Lodge. We are grateful for your positive comments.

My mother was cared for at Hampton Lodge and the care she received was exemplary. She had Motor Neurones Disease and became increasingly physically disabled throughout her stay. ALL members of staff treated her with kindness, dignity and compassion. Despite my mother's illness she had a great sense of humour and although her speech became increasingly more difficult for her, and for other people to understand, the staff always found time to listen to her and would make her laugh, which really helped mum enjoy each day. Mum really felt at "home" here and even towards the end of her life when she needed much more nursing care, more time and more staff were provided for her. As a family we were always made to feel welcome and were never made to feel "in the way". I cannot express enough the feeling of genuine kindness and thoughtfulness at Hampton Lodge. I would highly recommend this care home.

How likely would you be to recommend Hampton Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Alan Johnston, Home Manager at Hampton Lodge responded to this review on 23 Dec 2015:

We are always very grateful to receive such positive feedback in recognition of the work that we do here at Hampton Lodge.
Many Thanks

My wife has been at Hampton Lodge since she had a massive stroke in 2011. This has left her unable to talk, unable to read and unable to write so therefore she cannot communicate in any way. On top of this she cannot swallow so is on a "peg" feed. The love and care provided from top management right the way through all levels of staff is in my opinion second to none. Every 2 or 3 months there is a relatives and friends meeting where we can talk to management regarding any queries regarding the home and anyone can see the manager at any time to discuss in private, matters about their loved one. I consider myself and my wife extremely lucky to have found such an excellent nursing home. Every time I visit I get the feeling that I am not so much going into a nursing home but visiting friends.

How likely would you be to recommend Hampton Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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