Verulam House Nursing Home

Verulam Road, St Albans AL3 4DH
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9.6 40 Reviews
  • Verulam House Nursing Home, St Albans
Verulam House Nursing Home in St Albans offers residential, dementia and nursing care. It is a beautiful historic building which was once the home of The Anglican Bishop of St Albans and became a nursing home in 1996. The gardens are beautifully established and appealing any season of the year.

The team of Care staff are experienced and compassionate, working alongside all departments within the home to provide a warm, welcoming and friendly environment. The staff undertake regular training and also take part in training programmes held by Hertfordshire University. The home has been awarded the Gold Standard Framework in palliative care and boasts a team of experienced and dedicated nurses.

The home has a team of Activities Coordinators who are here to enhance and give purpose to the resident's days. This is led by a weekly calendar of activities and inviting volunteers, schools, churches, entertainers and therapy pets amongst many other visitors into the home. Verulam House have a hair and wellbeing salon on site which offers an array of services to the residents. This includes hairdressing, manicures, massage and reflexology. In addition to the this the home have a number of Health Care Professionals and alternative therapists visiting.
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Care Provided by Verulam House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Verulam House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Verulam House Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Neil Copping (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (4)

Verulam House Nursing Home Reviews (40)

9.6

Verulam House Nursing Home has a Review Score of 9.6 (9.552) out of 10, based on 10 reviews in the last 2 years.
Over all time Verulam House Nursing Home has 40 reviews.

Overall Experience
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Reviewer Connection to Verulam House Nursing Home
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Review from Karen S (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a stay in hospital and despite wishing to return home mum went to Verulam House. Unfortunately she was only there a short time but in that time the care she received was excellent, knowing she was comfortable, warm and well looked after was very reassuring. We are most grateful to all the staff
and management. Thank you.
Reply from Neil Copping, Registered Manager at Verulam House Nursing HomeThank you so much for your kind words. We're truly sorry for your loss, and we appreciate you taking the time to share your experience.
It means a great deal to hear that your mum was comfortable, warm, and well cared for during her time at Verulam House. Your gratitude will be shared with our staff and management, who will be very touched to know their care brought reassurance to you and your family.
With sincere thanks and condolences.
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Review from Maria H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been given exemply care since she was admitted to Verulam House. The staff are always friendly and address her by name when they enter the room. Neil and his team ensured that mum had a smooth transition from the hospital to Verulum House and she has settled in well, given her condition.
Our family can be at ease, knowing the staff at Verulum House are taking good care of her.
Reply from Neil Copping, Registered Manager at Verulam House Nursing HomeThank you so much for your kind words. We're delighted to hear that your mum settled in well at Verulam House and that our team has been able to make her feel comfortable and cared for. The entire staff take great pride in providing personalised and compassionate care, and it's wonderful to know that this has given your family peace of mind. We'll be sure to pass on your message to the team-it means a lot to them.
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Review from John N (Son of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Dad stayed in Verulam Care Home from April 2021 to October 2025. In the time he was treated with care, compassion, humour and kindness. It become a wonderful second home full to the brim of people who cared.
Reply from Neil Copping, Registered Manager at Verulam House Nursing HomeThank you so much for sharing these kind words about your father's time at Verulam Care Home. It means a great deal to us to know that he felt safe, valued, and at home during his stay. We are truly grateful for your recognition of the team's compassion, humour, and dedication to his care.
It was a privilege to be part of his life, and we are honoured that Verulam became a second home for him. Your message is deeply appreciated and will be shared with our staff, who will be touched to know their work made a meaningful difference.
Wishing you and your family warmth and comfort.
Kindest Regards
Verulam House Team
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Review from S E (Sister of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for your kind, efficient and effective care of my brother. Verulam House was his happy and peaceful home during the last weeks of his life and you looked after him superbly, helping him through the final stage of his terminal illness with affection, support and expertise. I have told all my
local acquaintances what an excellent care home Verulam House is. Thanks also for your helpfulness towards me!
Reply from Deborah Jennings, Registered Manager at Verulam House Nursing HomeThank you for taking the time to give us a review. It was a pleasure to care for your brother and support him through the final stage of his terminal illness. Please accept our condolences. I will pass you kind words on to the team.
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Review from Andy T (Husband of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I shall always be deeply grateful for the care my wife received for the last two years of her life. She was suffering from terminal cancer and had been paralysed from the chest down by a tumour on her spine. Verulam House was able to provide the personal care, medication and in particular hoisting which
enabled her to continue a high quality of life. My wife was able to maintain her friendships, interests and even professional work thanks to the flexibility of staff who aided her independence and attended her individual needs. She was able to use her electric wheelchair inside and outside the home and her many friends made warmly welcome. Nursing staff were willing to discuss her medication with her and liaison with the GP was excellent, both when changes were needed and in the all-important palliative care. Help was always prompt from health care assistants too. It was the excellent relationships with staff I remember most fondly, meaning she was always encouraged and never despairi.
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Review from Stephen C (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was cared for at Verulam House Nursing Home from Feb 2023 until 20 Feb 2025. She was treated with the utmost care and dignity by all the staff there. Everyone is friendly, courteous and professional. The team ran by matron puts everyone at ease and fills residents and relatives with confidence of
a caring environment.
Reply from Deborah Jennings, Registered Manager at Verulam House Nursing HomeThank you for your lovely kind words. It was a pleasure having your mum with us at Verulam House. I will pass on you kind words to the team.
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Review from Reanne S (Granddaughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a tough battle in hospital following a deterioration to my Grandads health and a battle with Cancer over the past 12 months prior to his hospital admission, my Grandad was informed that the Cancer had returned and he was too frail to receive treatment and he had a few months to live. Despite his
wishes to return home, this sadly was not possible. His wishes were then to get out of the hospital to pass away peacefully. Thanks to the management team at Verulam House, we were able to make this possible. Although my Grandad sadly passed not even a week later, he received amazing care and treatment and he passed away as dignified and peacefully as possible and that is down to the care and treatment that he kindly received. Myself and family are most thankful to the team, not only for supporting my Grandad but for the care and support given to us as a family also.
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Review from David V (Husband of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered the home from a hospice and spent 2.5 weeks there before she died. The home managed her medical needs including a syringe driver. Once the care became 'End-of-life' care the staff could not have been more helpful. Nothing was too much trouble.
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Review from J H (Wife of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband moved to Verulam House when I was no longer able to cope with his advancing Alzheimer's. I feel he settled well and was at all times well looked after. I visited weekly and was welcomed by the friendly staff. If I raised a concern, I felt it was immediately addressed. The parking area made
it convenient for visits.
Reply from Pam McCarthy, General Manager at Verulam House Nursing HomeIt was a pleasure to be able to support you and to look after your husband. I will pass on your kind remarks to all the staff, they always appreciate positive feedback from all relatives and visitors.
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Review from Kim J (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both Mum and Dad were residents at Verulam Care Home from November 2021 to February 2024.
Sadly both Mum and Dad passed away January/February... we received support and compassion during a very difficult time... nothing was too much trouble both Mum and Dad were looked after with great care and all
staff provided support to myself and sister.
Mum and Dad's last year together in the home was a blessing for them to be together... thank you to everyone at Verulam House.
Reply from Pam McCarthy, General Manager at Verulam House Nursing HomeThank you, it was a pleasure to look after your parents during their time with us. Thank you so much for your kind words which I will pass on to the whole team at Verulam House.
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Review from J W (Sister of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Verulam House has been wonderful for my brother, he was well looked after and happy there as you will see from my ratings. All the staff always spoke when I visited and there is a warm and loving atmosphere.
He and I were so grateful for all the care and attention he received. I cannot speak more
highly of them. Sadly my brother passed away on the 19th of January.
Reply from Deborah Jennings, Registered Manager at Verulam House Nursing HomeThank you for your review. Your brother was a friend to Verulam House for many years. We will miss him.
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Review from Julie B (Daughter of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Verulam House for over two years. She was treated with care and kindness by everyone, from the maintenance staff through to Matron, throughout her stay and was very happy there. As a regular visitor, I felt part of the 'Verulam House family' and always welcome. The standard
of nursing care provided by both day and night staff was wonderful with a consistently high ratio of staff to residents. Due to their care, Mum was able to stay in her room at Verulam House for her end of life care, with family able to visit at any time. Staff were very kind to me during this time and I was very well supported. I would definitely recommend Verulam House - we could not have hoped for a more caring home for Mum.
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Review from Sue P (Wife of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Verulam House provided exemplary care for my husband who had Parkinson's with Dementia and latterly kidney failure. All the staff, from the handymen, receptionists, kitchen staff, carers, nurses and the wonderful senior nurses and Matron, ensured that he was so well cared for until his death. They also
made us feel completely welcome. We could go in at any time, and the staff cared for us as well as for him. Following his death, they completely respected our faith needs and were so sensitive, asking difficult questions about what should happen. Three of the staff came to the funeral, which just exemplifies their care during and after stays with them.
My husband's mother had been with them for many years and we knew that my husband would receive the care that she had had. I would recommend this care and nursing home to anyone looking for care for their loved ones. I have nothing but praise for them.
Reply from Pam McCarthy, General Manager at Verulam House Nursing HomeThank you so much for taking the time to send in a review. We appreciate all feedback and pass all comments on to our team.
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Review from Sally P (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother and I were happy that our decision to move Mum to Verulam House for the last year of her life was the right one. She was well looked after and comfortable and said activities were available if she chose to take part. The staff were very good at keeping in touch with us and always friendly
when we visited. Although the fees were expensive, we would certainly recommend Verulam House to others in a similar situation.
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Review from David S (Son of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my father only spent a week in Verulam House. However, the palliative care you gave him was excellent. You were all so kind, caring and above all, gave my father back his dignity. All the staff went that extra mile to ensure my father was comfortable. Time was spent to ensure he could
enjoy the tasty food your kitchen prepared. His every need was considered. However, what strikes me the most is the extras given to a man who had only, very recently, become a resident. For example, the deputy matron sat with dad for an hour after her shift one evening, when she knew his time was growing short. She spoke words of great comfort. I am so grateful to you all as I could not easily be with my father as I live 280 miles away. Thank you from the bottom of my heart.
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Review from John A (Son of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the six years that my mother was in Verulam House Nursing Home, I have found the level of care and support to be very good. Mum seemed very happy to be there and I always felt welcome.
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Review from Melanie G (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father commented on the good care and liked the way everyone waved into his room as they passed. (He was bedbound but compos mentis). The home has a lovely, friendly feel, and the staff were fantastic at the end of my father's life.
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Review from Sue R (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What was a difficult transition for Mum. was eased immeasurably by the staff at Verulam House. We have been through some bad times, but they have been amazingly supportive. They have time, even when under immense pressure through covid and staffing problems due to quarantine. As far as we are concerned,
the staff are family. The home is a home from home and we could not ask for better.
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Review from D M (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went to Verulam House Nursing Home for end-of-life care. The care and nursing team were very kind and supportive. She was only there for a few weeks until her death, but it was a great relief to have her so well looked after. We very much appreciate the service we received.
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Review from Catherine D (Daughter of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Verulam House for nearly three years. There is a high ratio of staff to residents and this was immediately evident compared to his previous nursing home. There is a low turnover of staff, who are kind and good at their jobs. Beautiful garden and very pleasant surroundings. My father
liked living at Verulam House, where he was cared for until the end with dignity and care.
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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Verulam House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Verulam House Nursing Home is calculated as follows: ( (94 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 116 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Verulam House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Jan 2026

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Neil

Neil Copping

Job Title: Home Manager Joined: 2025

Neil Copping took over Verulam House as its new home manager in 2025. With nearly 25 years’ experience in the care home sector, Neil is passionate about delivering care that respects dignity, choice and individuality.


Neil started his career in care on the night shift in a dementia care home. This early insight sparked in him a lifelong passion for person-centred care, an approach that puts individual needs, preferences, and well-being at the heart of how care is delivered.


During his long career, Neil has held a series of roles across the care industry and has spent 18 years in management, including a period as an area manager overseeing multiple assisted living sites. He has earned a reputation for driving high standards, embracing innovation and being an inspirational team leader.


Neil is looking to drive positive change at Verulam House and is already overseeing an extensive refurbishment of the home, including the lounge, dining area and all the downstairs rooms. He is focused on enhancing the range of activities provided and is looking to get a minibus for the home to take the residents on more frequent outdoor excursions.
Neil Copping, Verulam House care home manager, said:

Frequently Asked Questions about Verulam House Nursing Home

What types of Care is Verulam House Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Verulam House Nursing Home have?

There are 42 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Verulam House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Verulam House Nursing Home to the centre of St Albans?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Verulam House Nursing Home to verify any information. View our terms and conditions. Verulam House Nursing Home has an Enhanced Service - more info.