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Kite Hill Care Home

Kite Hill, Wootton Bridge, Ryde, Isle of Wight PO33 4LE
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Kite Hill Care Home, Ryde
Kite Hill Care Home, Ryde
Kite Hill Care Home, Ryde

Kite Hill is a small boutique care home in Wootton Bridge, Isle of Wight. Kite Hill provides expert care to a maximum of 29 residents, allowing for truly personalised care in a smart but homely setting.

Run by the same family for 50 years, the home is proud to enjoy a fantastic reputation for quality care. Facilities include, level entry wet rooms, hoist bathrooms, resident Wi-Fi and telephone and height...  

Care Provided by Kite Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,275£1,285 - £1,285
Residential Dementia Care£1,000 - £1,275£1,285 - £1,285

Contact Kite Hill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Bev Orton(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Single Rooms with ensuite Wet Room (10)

Visiting

  • Visitors are welcome at any time.

Parking

  • There is parking at the front and back of the Home.

Kite Hill Care Home Reviews (36)

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9.8

Kite Hill Care Home has a Review Score of 9.8 (9.764) out of 10, based on 18 reviews in the last 2 years. Over all time Kite Hill Care Home has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from Carolyn H (Daughter of Resident) published on 7 June 2023 Submitted via Website
Overall Experience
Mum benefited greatly from the four weeks of respite she had staying at Kite Hill Care Home. The staff were all kind and caring and they managed to get Mum back on her feet again to enable her to live at home with some help.

Thank you.

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Review from Audrey H (Daughter of Resident) published on 3 May 2023 Submitted via Website
Overall Experience
My mother only had a short stay at Kite Hill Care Home but we were happy with her care in all respects.
The staff were all welcoming and in fact you soon start to feel part of their family.

If circumstances had been different we would have been very happy for mum to stay here as her needs would always have been met. Unfortunately mum was unable to participate in group activities but there are many opportunities in this regard.

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Review from Barbara N (Daughter-in-law of Resident) published on 25 January 2023 Submitted via Website
Overall Experience
My mother-in-law sadly passed away in December 2022; having been a resident at Kite Hill Care Home for just over a year. The staff at Kite Hill were all very kind and helpful to both my mother-in-law and to ourselves. My mother-in-law was very well looked after at Kite Hill and grew to regard many of the staff members there to be friends.
I read in a recent review that their major excellence is in their staff and I fully endorse that comment.
My husband and I would like to thank all the staff at Kite Hill for the kindness, care, professionalism and friendliness that their whole team always showed to both my mother-in-law and all our family.

We would not hesitate to recommend Kite Hill Care Home as a good and trustworthy place to allow your special family members to be looked after, should they need that extra level of care.

Reply from Bev Orton, Registered Manager at Kite Hill Care Home

Thank you for taking the time to review Kite Hill. Your kind words will be shared with all the team. Here at Kite Hill, we do aim to welcome all residents, family and friends as we understand the step from having to leave your home for residential care is a difficult and hard decision to make sometimes.

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Review from R B (Friend of Resident) published on 19 January 2023 Submitted via Postal Card
Overall Experience
Kite Hill Care Home is a fantastic facility. The rooms are clean and tidy at all times. The check-in system is east and easy to follow.

It's major excellence in its staff, they have always been super helpful, very kind, caring and knowledgable. Kite Hill has looked after two very special people for us when other options ran out and they have done so with all the care of an extended family. Thank you.

Reply from Bev Orton, Registered Manager at Kite Hill Care Home

Thank you for taking the time to review Kite Hill and for your very kind words. It is always nice to hear that our cleanliness, knowledge and hard work is recognised and that residents, families/friends benefit from all that we do.

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Review from Linda A (Daughter-in-law of Resident) published on 3 August 2022 Submitted via Website
Overall Experience

My mother-in-law had to be admitted during the height of the pandemic so we were not able to visit for nearly a year. We did have video calls with mum to start off but as she was suffering from vascular dementia these became too confusing for her. Mum was in Kite Hill for just under 2 years before her death at 100. The staff were friendly, empathetic and very understanding of her condition, mum was always well presented, very settled and nothing was too much trouble. The last six months before mum's death were particularly difficult for the staff and they adapted to each situation as it occurred. We would highly recommend this establishment to any family facing the difficult decision of long term care for their relations and have nothing but high praise for each and every member of staff.

Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review the care provided at Kite Hill. The team at Kite Hill work hard to make a difference to the lives of those they care for and they will be delighted to know their efforts have been recognised.

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Review from Ian M (Nephew of Resident) published on 28 July 2022 Submitted via Website
Overall Experience

My aunt moved into Kite Hill in December 2021 when it became clear that she would not regain adequate mobility to live at home. The home was clean and the room fairly pleasant, though without much of a view. My aunt seemed as happy as possible in the circumstances. She said the food was good. The staff were friendly and helpful, and happy to respond to requests for help, including assisting me to take my aunt out on a sunny afternoon. The administrator was particularly helpful. If anyone is looking for a care home for a family member, I would be happy to give Kite Hill the thumbs-up.

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Review from Anthony H (Son of Resident) published on 21 January 2022 Submitted via Website
Overall Experience

Mum passed away in October 202, aged 96, after about three years in Kite Hill. The care was excellent and the staff very friendly. Despite Mum being blind, deaf and finally being bedridden with dementia the staff were always smiling and competent.

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Review from R S (Son of Resident) published on 20 January 2022 Submitted via Website
Overall Experience

Kite Hill looked after my mother for two months during summer 2021. The staff were unfailingly kind to her and she was as happy as possible given her state of health. The organisation was very flexible with regards to her needs and requests. At all times the home was easy to contact and visit, even though Covid restrictions made this more difficult than usual. Best of all, every time a member of staff promised me they would call me, they did, without fail. This simple keeping of promises was a great relief to our family and was in contrast to our dealings with other homes and services during my mother's last 2 or 3 years. Without doubt, Kite Hill provided the best care my mother experienced during this period.

Reply from Bev Orton, Deputy Manager at Kite Hill Care Home

Thank you so much for your lovely review. It was a pleasure to care for your mother. At Kite Hill we recognise the importance of keeping in touch with family especially during the past 2 years which has been so difficult for us all.

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Review from Tina T (Daughter of Resident) published on 17 January 2022 Submitted via Website
Overall Experience

I cannot recommend this nursing home highly enough. Both my mother and father went into Kite Hill in July 2021, for two weeks respite having both been in hospital. However due to lack of community care they ended up staying there for nearly six months. This was my mother's worst nightmare as she has always been petrified of having to go into a home. The staff at Kite Hill are just incredible people who cared about and listened to my parents. They had time for them and nothing was ever too much trouble. Whilst my mother always wanted to come home, mainly to be at home with her cats, she always said that there was nothing that she could complain about living at Kite Hill. Both parents loved all of the care staff, would laugh and joke with them and talk to them when they needed to. The food was always a high standard and they had several choices each day. They felt safe and valued whilst residing at Kite Hill. Thank you to all of the incredible staff who made their experience so positive.

Reply from Judith Lloyd, Registered Manager at Kite Hill Care Home
Thank you so much for your lovely review.

It was a pleasure to welcome your parents to our home and to have them as part of the Kite Hill family, even for a short time.

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Review from Emma L (Daughter of Resident) published on 8 October 2021 Submitted via Website
Overall Experience

My father has been at Kite Hill for two years. He is now almost 96. He has been well cared for and is happy. He has dementia but still manages to tell me how kind all the staff are. I see this displayed as I visit several times a week. Everybody works very very hard and I would recommend this Home to everyone with relatives that need care.

Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review the care provided at Kite Hill. I will pass your review to the team. We try hard to build meaningful relationships with those we care for and their relatives and it's always very pleasing to know when we get this right.

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Review from Irene Y (Sister of Resident) published on 14 April 2021 Submitted via Website
Overall Experience

Overall staff were very kind but unfortunately not enough of them to spend any quality time. Sometimes food was not cut up (my sister had had a stroke and was unable to use one of her arms. She was also bed-bound so had meals in her room) and meals were just left on her tray so she was only able to eat parts of her meal. i.e unable to eat roast meat). Choice sometimes limited and repeated frequently although portions adequate. The staff, unfortunately, lost her false teeth when she was admitted to hospital and they were not replaced.

Reply from Alistair Colville, Director at Kite Hill Care Home
We are sorry to hear you are not completely satisfied with the care given to your sister during her time with us.

At Kite Hill we offer choices at every meal and a wide variety, however, we always personalise our food to the likes and tastes of individual residents, with some choosing to eat a...  

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Review from Linda H (Daughter of Resident) published on 9 April 2021 Submitted via Website
Overall Experience
My mother was at Kite Hill for nearly four years. This home was a perfect fit for mother who received excellent individual care in this small and friendly home. Her care plan was updated regularly and combined with daily record-keeping I was always confident that Mother's needs and preferences were being fully met.

Mother needed help to eat her food but was always adequately provided with quality nutritious food and fluids. This home provided a relaxed, secure and safe environment following Mum's discharge from hospital after having sustained a serious fall at her previous care home.

Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review Kite Hill. the past year has been the most challenging we have ever had. Mealtime is an important part of our client's lives, which is why all our meals are produced from fresh ingredients making them as tasty and nutritious as we can.

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Review from Norman D (Widow / Widower) published on 9 April 2021 Submitted via Website
Overall Experience

My wife, who had Vascular Dementia, was a resident of Kite Care Home for almost a whole year before her death in late October 2020. In all that time, she received excellent care from the staff, including those who organised activities for the residents. The care home was relatively small in relation to others on the Isle of Wight, this meant that I personally got to know the staff well and found there was an overall commitment to providing an excellent service to the residents. I was always impressed with the genuine kindness and patience of the carers who often had to cope with uncooperative individuals, which at times included my wife. Near the "end of life," I personally appreciated the support I received from the staff. In conclusion, I would have no hesitation in recommending Kite Hill Care Home to anyone seeking this type of accommodation.

Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review Kite Hill. The past year has been the most challenging we have ever had. We have always believed that being smaller is an advantage and enables our staff to deliver highly personalised care.

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Review from R B (Niece of Resident) published on 9 April 2021 Submitted via Website
Overall Experience

Our Aunt was very well cared for in very difficult circumstances in 2020 by a lovely friendly team. They made her feel comfortable, helped with specific requests and really provided great care for her in what turned out to be her last year.

Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review Kite Hill. The past year has been the most challenging we have ever had, and I am particularly proud of how tirelessly all our staff have worked to keep our clients safe whilst maintaining a Homelife for them.

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Review from Mark C (Son of Resident) published on 5 January 2021 Submitted via Website
Overall Experience

Sadly, Covid prevented much visiting while my Mum was cared for by Kite Hill during her last months. But their communication with us was always kind, prompt and sensitive. They did everything they could to help let my Mum know she was loved.

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Review from Caron T (Daughter of Resident) published on 19 November 2020 Submitted via Website
Overall Experience
The food is awful, overcooked, tasteless and often cold (or completely melted) by the time my relative gets it and could not be said to be healthy (5 a day no chance).
Urgent medical assistance not available and my relative is often left uncomfortable, sore and in pain.

Today I phoned her (as I do daily to try and boost her mood) she was in tears. She was still in bed at 11.00 am. She has a sore on her bottom and hasn't had a shower in days. I am at the end of my tether. I haven't been able to go and see her since March and I feel so helpless.

Reply from Mary Mclean, Director at Kite Hill Care Home

Our manager and staff have worked tirelessly throughout the Pandemic to support our residents and their families through a very challenging time. We are very disheartened by your review, which is not at all representative of the service we deliver as a whole or reflect the significant care,...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Kite Hill Care Home.

Accreditations

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Meet the Team (5)

Bev Orton
Bev OrtonJob Title:Registered ManagerJoined: 2012

With a background in administration, Bev joined Kite Hill in 2012 as a care assistant, looking for a more rewarding career. Bev has progressed from Care Assistant to Registered Manager, gaining her level 5 in Health and Social Care Management along the way. Bev is super friendly but always professional, genuinely kind but also truly determined to ensure that every resident receives the very best care possible. Bev supports all new residents from enquiry through to admission.

Katie Santos
Katie SantosJob Title:Deputy ManagerJoined: 2017

Katie Joined Kite Hill in 2017 with significant experience as a Care Assistant. Katie showed great potential and was quickly promoted to Senior Carer. At the beginning of 2022, Katie was promoted to Deputy Manager. She supports the Registered Manager with all aspects of managing the Home and is very hands-on. She is a great listener and very personable, always willing to go the extra mile for the residents and their families.

Chrissie Chessell
Chrissie ChessellJob Title:AdministratorJoined: 2019

Chrissie joined Kite Hill in 2019 with extensive admin experience at the NHS and the local Council. Exceptionally helpful and approachable, Chrissie has a "can do" approach, she is your first port of call for any enquiry.

Jane Mayhew
Jane MayhewJob Title:Head HousekeeperJoined: 2017

Jane, with the support of her domestic team, manages the cleaning of all areas of the Home. She also liaises with maintenance to ensure the environment is safe and well-presented. Jane supports our residents with maintaining clean and tidy rooms and enjoys helping people to personalise their rooms.

Bev Drummond
Bev DrummondJob Title:Activities Co-ordinatorJoined: 2024

Bev joined Kite Hill Care Home in 2024 as our Activities co-ordinator. Bev has Level 2 Health and Social Care in Dementia and previous experience working with Adults and Children with learning difficulties. Bev supports our residents with activities throughout the week, including exercise, gardening, arts and crafts, quizzes and games and music sessions. Bev also arranges celebrations and parties throughout the year. Bev is friendly and bubbly, but also very kind, she loves to support each resident with their own hobbies too. Bev arranges visits from Marnie the Therapy Dog, Independent Arts, musicians, primary schools and our local church.

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