Kite Hill Care Home

My mother was at Kite Hill for around 18 months. During this time I found her extremely well looked after with amazing and friendly staff. I was happy to leave her in their capable hands and was made to feel very welcome when visiting her.

Thank you.

If circumstances had been different we would have been very happy for mum to stay here as her needs would always have been met. Unfortunately mum was unable to participate in group activities but there are many opportunities in this regard.

We would not hesitate to recommend Kite Hill Care Home as a good and trustworthy place to allow your special family members to be looked after, should they need that extra level of care.

It's major excellence in its staff, they have always been super helpful, very kind, caring and knowledgable. Kite Hill has looked after two very special people for us when other options ran out and they have done so with all the care of an extended family. Thank you.

My mother-in-law had to be admitted during the height of the pandemic so we were not able to visit for nearly a year. We did have video calls with mum to start off but as she was suffering from vascular dementia these became too confusing for her. Mum was in Kite Hill for just under 2 years before her death at 100. The staff were friendly, empathetic and very understanding of her condition, mum was always well presented, very settled and nothing was too much trouble. The last six months before mum's death were particularly difficult for the staff and they adapted to each situation as it occurred. We would highly recommend this establishment to any family facing the difficult decision of long term care for their relations and have nothing but high praise for each and every member of staff.

My aunt moved into Kite Hill in December 2021 when it became clear that she would not regain adequate mobility to live at home. The home was clean and the room fairly pleasant, though without much of a view. My aunt seemed as happy as possible in the circumstances. She said the food was good. The staff were friendly and helpful, and happy to respond to requests for help, including assisting me to take my aunt out on a sunny afternoon. The administrator was particularly helpful. If anyone is looking for a care home for a family member, I would be happy to give Kite Hill the thumbs-up.

Mum passed away in October 202, aged 96, after about three years in Kite Hill. The care was excellent and the staff very friendly. Despite Mum being blind, deaf and finally being bedridden with dementia the staff were always smiling and competent.

Kite Hill looked after my mother for two months during summer 2021. The staff were unfailingly kind to her and she was as happy as possible given her state of health. The organisation was very flexible with regards to her needs and requests. At all times the home was easy to contact and visit, even though Covid restrictions made this more difficult than usual. Best of all, every time a member of staff promised me they would call me, they did, without fail. This simple keeping of promises was a great relief to our family and was in contrast to our dealings with other homes and services during my mother's last 2 or 3 years. Without doubt, Kite Hill provided the best care my mother experienced during this period.

I cannot recommend this nursing home highly enough. Both my mother and father went into Kite Hill in July 2021, for two weeks respite having both been in hospital. However due to lack of community care they ended up staying there for nearly six months. This was my mother's worst nightmare as she has always been petrified of having to go into a home. The staff at Kite Hill are just incredible people who cared about and listened to my parents. They had time for them and nothing was ever too much trouble. Whilst my mother always wanted to come home, mainly to be at home with her cats, she always said that there was nothing that she could complain about living at Kite Hill. Both parents loved all of the care staff, would laugh and joke with them and talk to them when they needed to. The food was always a high standard and they had several choices each day. They felt safe and valued whilst residing at Kite Hill. Thank you to all of the incredible staff who made their experience so positive.

My father has been at Kite Hill for two years. He is now almost 96. He has been well cared for and is happy. He has dementia but still manages to tell me how kind all the staff are. I see this displayed as I visit several times a week. Everybody works very very hard and I would recommend this Home to everyone with relatives that need care.

Overall staff were very kind but unfortunately not enough of them to spend any quality time. Sometimes food was not cut up (my sister had had a stroke and was unable to use one of her arms. She was also bed-bound so had meals in her room) and meals were just left on her tray so she was only able to eat parts of her meal. i.e unable to eat roast meat). Choice sometimes limited and repeated frequently although portions adequate. The staff, unfortunately, lost her false teeth when she was admitted to hospital and they were not replaced.

Mother needed help to eat her food but was always adequately provided with quality nutritious food and fluids. This home provided a relaxed, secure and safe environment following Mum's discharge from hospital after having sustained a serious fall at her previous care home.

My wife, who had Vascular Dementia, was a resident of Kite Care Home for almost a whole year before her death in late October 2020. In all that time, she received excellent care from the staff, including those who organised activities for the residents. The care home was relatively small in relation to others on the Isle of Wight, this meant that I personally got to know the staff well and found there was an overall commitment to providing an excellent service to the residents. I was always impressed with the genuine kindness and patience of the carers who often had to cope with uncooperative individuals, which at times included my wife. Near the "end of life," I personally appreciated the support I received from the staff. In conclusion, I would have no hesitation in recommending Kite Hill Care Home to anyone seeking this type of accommodation.

Our Aunt was very well cared for in very difficult circumstances in 2020 by a lovely friendly team. They made her feel comfortable, helped with specific requests and really provided great care for her in what turned out to be her last year.

Sadly, Covid prevented much visiting while my Mum was cared for by Kite Hill during her last months. But their communication with us was always kind, prompt and sensitive. They did everything they could to help let my Mum know she was loved.

Today I phoned her (as I do daily to try and boost her mood) she was in tears. She was still in bed at 11.00 am. She has a sore on her bottom and hasn't had a shower in days. I am at the end of my tether. I haven't been able to go and see her since March and I feel so helpless.