Kite Hill Care Home

Kite Hill, Wootton Bridge, Ryde PO33 4LE
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9.9 29 Reviews
  • Kite Hill Care Home, Ryde
Kite Hill is a small boutique care home in Wootton Bridge, Isle of Wight. Kite Hill provides expert care to a maximum of 29 residents, allowing for truly personalised care in a smart but homely setting.

Run by the same family for 50 years, the home is proud to enjoy a fantastic reputation for quality care. Facilities include, level entry wet rooms, hoist bathrooms, resident Wi-Fi and telephone and height adjustable profiling beds for each room. The home also has a fantastic lounge with balcony and a further quiet lounge / library.

The home's Activity Co-ordinator provides room visits as well as group activities and residents also enjoy professional art and music sessions once a week.

There is a wheelchair accessible large deck and a super lawned garden with raised planters and a wheelchair accessible summer house and green house.

If you'd like to find out more, please contact the home for a tour where you can see everything they have to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £920 – £1220
  • Self-Funded Residential Dementia Care: £920 – £1220
  • RESPITE Self-Funded Residential Care: £1210 – £1210
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1210

These prices are only a guideline, please contact Kite Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bev Orton (Manager)

Local Authority / Social Services

Admission Criteria

  • Private Referals welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Visitors are welcome at any time.

Parking

  • There is parking at the front and back of the Home.

Kite Hill Care Home Reviews (29)

9.9

Kite Hill Care Home has a Review Score of 9.9 (9.935) out of 10, based on 12 reviews in the last 2 years.
Over all time Kite Hill Care Home has 29 reviews.

Overall Experience
  • 23
  • 4
  • 1
  • 0
  • 1
Date Published
  • 29
  • 5
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  • 12
  • 17
Reviewer Connection to Kite Hill Care Home
  • 16
  • 4
  • 2
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  • 1
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  • 1
  • 1
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Total of 29, showing 21-29
Review from R S (Son of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kite Hill looked after my mother for two months during summer 2021. The staff were unfailingly kind to her and she was as happy as possible given her state of health. The organisation was very flexible with regards to her needs and requests. At all times the home was easy to contact and visit, even
though Covid restrictions made this more difficult than usual. Best of all, every time a member of staff promised me they would call me, they did, without fail. This simple keeping of promises was a great relief to our family and was in contrast to our dealings with other homes and services during my mother's last 2 or 3 years. Without doubt, Kite Hill provided the best care my mother experienced during this period.
Reply from Bev Orton, Deputy Manager at Kite Hill Care Home

Thank you so much for your lovely review. It was a pleasure to care for your mother. At Kite Hill we recognise the importance of keeping in touch with family especially during the past 2 years which has been so difficult for us all.

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Review from Tina T (Daughter of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this nursing home highly enough. Both my mother and father went into Kite Hill in July 2021, for two weeks respite having both been in hospital. However due to lack of community care they ended up staying there for nearly six months. This was my mother's worst nightmare as she has
always been petrified of having to go into a home. The staff at Kite Hill are just incredible people who cared about and listened to my parents. They had time for them and nothing was ever too much trouble. Whilst my mother always wanted to come home, mainly to be at home with her cats, she always said that there was nothing that she could complain about living at Kite Hill. Both parents loved all of the care staff, would laugh and joke with them and talk to them when they needed to. The food was always a high standard and they had several choices each day. They felt safe and valued whilst residing at Kite Hill. Thank you to all of the incredible staff who made their experience so positive.
Reply from Judith Lloyd, Registered Manager at Kite Hill Care Home

Thank you so much for your lovely review.
It was a pleasure to welcome your parents to our home and to have them as part of the Kite Hill family, even for a short time.

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Review from Emma L (Daughter of Resident) published on 8 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been at Kite Hill for two years. He is now almost 96. He has been well cared for and is happy. He has dementia but still manages to tell me how kind all the staff are. I see this displayed as I visit several times a week. Everybody works very very hard and I would recommend this Home to
everyone with relatives that need care.
Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review the care provided at Kite Hill. I will pass your review to the team. We try hard to build meaningful relationships with those we care for and their relatives and it's always very pleasing to know when we get this right.

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Review from Irene Y (Sister of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall staff were very kind but unfortunately not enough of them to spend any quality time. Sometimes food was not cut up (my sister had had a stroke and was unable to use one of her arms. She was also bed-bound so had meals in her room) and meals were just left on her tray so she was only able to
eat parts of her meal. i.e unable to eat roast meat). Choice sometimes limited and repeated frequently although portions adequate. The staff, unfortunately, lost her false teeth when she was admitted to hospital and they were not replaced.
Reply from Alistair Colville, Director at Kite Hill Care Home

We are sorry to hear you are not completely satisfied with the care given to your sister during her time with us.
At Kite Hill we offer choices at every meal and a wide variety, however, we always personalise our food to the likes and tastes of individual residents, with some choosing to eat a restricted diet.
Every effort was made to replace the teeth that were lost, somewhere between home and hospital. Unfortunately, the arrival of the pandemic prevented any further progress.

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Review from Linda H (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Kite Hill for nearly four years. This home was a perfect fit for mother who received excellent individual care in this small and friendly home. Her care plan was updated regularly and combined with daily record-keeping I was always confident that Mother's needs and preferences were
being fully met.
Mother needed help to eat her food but was always adequately provided with quality nutritious food and fluids. This home provided a relaxed, secure and safe environment following Mum's discharge from hospital after having sustained a serious fall at her previous care home.
Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review Kite Hill. the past year has been the most challenging we have ever had. Mealtime is an important part of our client's lives, which is why all our meals are produced from fresh ingredients making them as tasty and nutritious as we can.

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Review from Norman D (Widow Widower) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who had Vascular Dementia, was a resident of Kite Care Home for almost a whole year before her death in late October 2020. In all that time, she received excellent care from the staff, including those who organised activities for the residents. The care home was relatively small in relation
to others on the Isle of Wight, this meant that I personally got to know the staff well and found there was an overall commitment to providing an excellent service to the residents. I was always impressed with the genuine kindness and patience of the carers who often had to cope with uncooperative individuals, which at times included my wife. Near the "end of life," I personally appreciated the support I received from the staff. In conclusion, I would have no hesitation in recommending Kite Hill Care Home to anyone seeking this type of accommodation.
Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review Kite Hill. The past year has been the most challenging we have ever had. We have always believed that being smaller is an advantage and enables our staff to deliver highly personalised care.

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Review from R B (Niece of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Aunt was very well cared for in very difficult circumstances in 2020 by a lovely friendly team. They made her feel comfortable, helped with specific requests and really provided great care for her in what turned out to be her last year.
Reply from Alistair Colville, Director at Kite Hill Care Home

Thank you for taking the time to review Kite Hill. The past year has been the most challenging we have ever had, and I am particularly proud of how tirelessly all our staff have worked to keep our clients safe whilst maintaining a Homelife for them.

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Review from Mark C (Son of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sadly, Covid prevented much visiting while my Mum was cared for by Kite Hill during her last months. But their communication with us was always kind, prompt and sensitive. They did everything they could to help let my Mum know she was loved.
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Review from Caron T (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
The food is awful, overcooked, tasteless and often cold (or completely melted) by the time my relative gets it and could not be said to be healthy (5 a day no chance).
Urgent medical assistance not available and my relative is often left uncomfortable, sore and in pain.
Today I phoned her (as I do
daily to try and boost her mood) she was in tears. She was still in bed at 11.00 am. She has a sore on her bottom and hasn't had a shower in days. I am at the end of my tether. I haven't been able to go and see her since March and I feel so helpless.
Reply from Mary Mclean, Director at Kite Hill Care Home

Our manager and staff have worked tirelessly throughout the Pandemic to support our residents and their families through a very challenging time. We are very disheartened by your review, which is not at all representative of the service we deliver as a whole or reflect the significant care, sympathy and support we have given to your Mother during her much extended respite stay with us. Restrictions around visiting are beyond our control due to the Pandemic.


We have tried to contact you to discuss your concerns with you, but we have not been able to contact you. Please contact the Home so that they can be addressed.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Kite Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Kite Hill Care Home is calculated as follows: ( (129 Excellents x 5) + (9 Goods x 4) ) ÷ 138 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kite Hill Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Bev

Bev Orton

Job Title: Registered Manager Joined: 2012

With a background in administration, Bev joined Kite Hill in 2012 as a care assistant, looking for a more rewarding career. Bev has progressed from Care Assistant to Registered Manager, gaining her level 5 in Health and Social Care Management along the way. Bev is super friendly but always professional, genuinely kind but also truly determined to ensure that every resident receives the very best care possible. Bev supports all new residents from enquiry through to admission.

Katie

Katie Santos

Job Title: Deputy Manager Joined: 2017

Katie Joined Kite Hill in 2017 with significant experience as a Care Assistant. Katie showed great potential and was quickly promoted to Senior Carer. At the beginning of 2022, Katie was promoted to Deputy Manager. She supports the Registered Manager with all aspects of managing the Home and is very hands-on. She is a great listener and very personable, always willing to go the extra mile for the residents and their families.

Chrissie

Chrissie Chessell

Job Title: Administrator Joined: 2019

Chrissie joined Kite Hill in 2019 with extensive admin experience at the NHS and the local Council. Exceptionally helpful and approachable, Chrissie has a "can do" approach, she is your first port of call for any enquiry.

Jane

Jane Mayhew

Job Title: Head Housekeeper Joined: 2017

Jane, with the support of her domestic team, manages the cleaning of all areas of the Home. She also liaises with maintenance to ensure the environment is safe and well-presented. Jane supports our residents with maintaining clean and tidy rooms and enjoys helping people to personalise their rooms.

Bev

Bev Drummond

Job Title: Activities Co-ordinator Joined: 2024

Bev joined Kite Hill Care Home in 2024 as our Activities co-ordinator. Bev has Level 2 Health and Social Care in Dementia and previous experience working with Adults and Children with learning difficulties. Bev supports our residents with activities throughout the week, including exercise, gardening, arts and crafts, quizzes and games and music sessions. Bev also arranges celebrations and parties throughout the year. Bev is friendly and bubbly, but also very kind, she loves to support each resident with their own hobbies too. Bev arranges visits from Marnie the Therapy Dog, Independent Arts, musicians, primary schools and our local church.

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