Singleton Nursing and Residential Home

Hoxton Close, Ashford TN23 5LB
Review Us
9.8 34 Reviews
  • Singleton Nursing and Residential Home, Ashford
Singleton Nursing and Residential Home, located in a residential area of Ashford in Kent, provides person centred care in a relaxed and welcoming setting.

With registered nurses available 24 hours a day as well as experienced care professionals, the team are able to deliver bespoke care to meet the health and wellbeing needs of all residents. They also work with other health professionals to ensure all medical requirements are met.

The team at Singleton Nursing and Residential Home work hard to make the home an enjoyable place to live, somewhere residents really do see as 'home'. If you're looking for a care home for yourself or a loved one, Singleton Nursing and Residential Home can help to make the move as easy as possible.
Show Singleton Nursing and Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Incidentals such as Hairdressers, chiropodist newspaper are payable separately and an invoice is sent on a quarterly basis.

These prices are only a guideline, please contact Singleton Nursing and Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Singleton Nursing & Residential Home Ltd

Person in charge

  • Julie Laidlaw (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (14)

Parking

  • Car parking available on-site

Singleton Nursing and Residential Home Reviews (34)

9.8

Singleton Nursing and Residential Home has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years.
Over all time Singleton Nursing and Residential Home has 34 reviews.

Overall Experience
  • 33
  • 1
  • 0
  • 0
  • 0
Date Published
  • 34
  • 15
  • 20
  • 24
  • 10
Reviewer Connection to Singleton Nursing and Residential Home
  • 14
  • 10
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 1-20
Review from Claire K (Daughter of Resident) published on 25 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The dedicated and genuine staff at Singleton Nursing home really care about the needs of each resident. They show this by consistently going the extra mile to do what is best for the residents and we are so grateful.
Our dear mum especially loved the amazing activities program and learned many new
skills the last couple of years of her life.
Thank you to all at Singleton, for taking care of our mum. This home is first class.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Cousin of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always had a warm welcome from the receptionist. Medical staff were always available to bring me up to date with any health concerns. The caring staff always treated my family member with love and respect. The premises were always clean and tidy and well maintained.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B C (Friend of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in this home for 18 months appox; I have visited almost every week. In all that time everyone from nurses, carers, the girls who do the activities, the admin and all the backroom staff do a great job. They are all so caring. I would recommend this nursing home to any of my loved ones
if it was necessary, even for myself if it came to it.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your lovely comments, and if you ever need us, we would be happy to help.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary P (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From start to finish this home was absolutely outstanding. Always happy to help with anything, give you time if you want it.
Very kind to my dad and nursed him back to health.
Can't thank you enough
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments and we hope your Dad continues to feel well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny T (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had been in hospital for 2 months and was in the late stages of dementia. We wanted him to be in a home that felt like a real home. Dad was only there a week before he died. All the staff were so kind and caring and looked after him and us as a family with such compassion. We will always be grateful
he was at Singleton Nursing and Residential Home in his final days.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you so much for your kind comments, it was our pleasure to look after your lovely Dad

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry B (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, cannot praise Singleton Nursing and Residential Home highly enough. From the initial contact, the care, both nursing and administration, were absolutely wonderful. The staff are professional, caring and dedicated. The activities team were passionate. Thank you team Singleton for all
your hard work and care.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thankyou so much for your kind comments, we are pleased that you were happy with our care provision

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P R (Son of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just want to say a massive thank you for the love and care shown by the whole team at Singleton Nursing Home. My Dad, Dave, wasn't looking forward to going into a home but couldn't believe the level of support he was given. Thank you for making his final weeks so comfortable xx
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

It was our pleasure look after your lovely Dad and I am pleased you felt supported through what was a very tough time

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H R (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was not keen when medics advised he needed the services of a residential nursing home. He and us as a family could not have been made more welcome and he soon adjusted. The care and support we all received was exemplary. I would certainly not hesitate to recommend the services of this home......
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan R (Wife of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late husband spent six weeks in Singleton nursing home. He was extremely well looked after and nothing was too much trouble for the staff.
He didn't have much of an appetite but the staff encouraged him to eat and would provide food and snacks that appealed to him.
I was able to visit at any time
and the staff ensured that I was also being look after.
I wouldn't hesitate to recommend Singleton nursing home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian B (Son of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather stayed here till his passing in may 2025.Every member off staff are amazing .attentive and loving .Staff became my stepfather's Family. . Dignity in his full say there. I witnessed people passing when I stayed there .which is difficult to see and to see the staff upset too speaks volumes
of the nursing home . My stepfather when he came to the home had been left in St Thomas in London and had just 2 friends who called in when they could. His placement at singleton changed that in the most positive way .The home has entertainers most days and all are included . Food is great and regular meal times. My stepfather was always clean shaven washed every day . The home always was clean and a good buzz about it . The last week with my stepfather was difficult to see a loved one passing .The staff were amazing as always ,their care extended to myself and other family members as it was through my stepfather's stay . We love every one of you . Thank you all from our hearts
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thankyou for your kind comments, we are glad you felt supported

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I P (Son of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Singleton nursing home is a well designed, modern facility and ideally suited for the provision of dementia care. Mum was well looked after and her care needs met at all times. The staff were always pleasant and helpful and seemed well trained for their respective roles.
The level of activities provided
during the week were excellent and included trips outside to shops and a local pub/restaurant. Overall, mum was very happy during her stay which was great comfort for me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Niece of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was very happy during his time at the nursing residential home. He was extremely well cared for and all the staff were caring and went out of their way to be helpful. Both management and day staff knew his name and he was treated with respect and as an individual and not just a name or a room
number. Highly recommend this facility. Many thanks.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thankyou for your kind comments, we will all miss your lovely uncle,it was a pleasure to look after him.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express enough gratitude for the exceptional care my mother received during her five-week stay at Singleton Nursing Home. Admitted with a terminal illness, she was treated with genuine compassion, kindness by the entire staff. The facility was always immaculately clean and provided a warm,
welcoming environment for all her visitors. Towards the end of her life, we could be with Mum as much as we needed. Thank you from the bottom of our hearts; your kindness truly made a difference in our lives during the challenge.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thankyou for your very kind comments, it really was our pleasure to look after your lovely Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Son of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (age 94) went in just for 1 weeks respite care in March but when she came back home she was full of praise for the staff. i was a little concerned before going in as mum is type 1 Diabetic so needed insulin jabs every morning at the correct no. of units and knowing how particular she is over her
food didn't know how she was going to react as this was her first time in a home of any sort, but needn't had worried as everything went smoothly and they even gave me a printed out report copy of all meds that had taken place over that week, with readings recorded for blood pressure and blood sugar levels, excellent. Mum said she had enjoyed the lunches and activities that were available during each day, so overall would say could well be using them again in the future.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Many thanks for your kind comments and hope to help again

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm writing this review whilst sitting at the bedside of my mum who heartbreakingly, probably won't get to feel the sun upon her face tomorrow. Mum only arrived here 2 weeks ago and in that time, every single person involved in mum's care have been nothing but kind, empathetic and treated mum with
so much respect and love. But, that love and kindness as been extended to myself and other members of the family. I know tonight is going to be hard but I genuinely feel the staff here are supporting me like they are family and friends. So Thank you Singleton x
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments ,we were sad that your dear Mum was not with us very long

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S U (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was Dad's second visit to Singleton Nursing and Residential Home. He had been looking forward to returning for Christmas, fun, games and company. Sadly Dad became unwell unexpectedly and was cared for very well by the nursing and care staff. The care staff also looked after us as a family and we
were well supported. We are very grateful Dad was in such a lovely, caring environment for his last days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Friend of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home and all staff approachable and willing to assist. Room and cleanliness 5 stars. Empathy and respect a common traits. The manager and her team are delivering the care promised 24 hours 365 days. One staff member was very understanding and explained medical conditions with clarity.
Another staff member raised the spirits of someone terminally ill. Life was to be enjoyed, great home, great staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim P (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We want to take this opportunity to extend our gratitude and thanks for the amazing level of care that was shown towards my mother at Singleton Nursing Home. The our team went over and above all our expectations in providing for her opportunities for enrichment and simulation, as well as meeting her
considerable healthcare needs. Your commitment to providing a home from home for my mother was a great comfort and reassurance to my elderly father, who was also treated with compassion when he visited on a daily basis. We can't express just how much of a difference this has made to the lives of not only mum but to dad and my own family. Knowing, with confidence, that mum was safe, happy (as far as she could be) and well looked after meant that our huge burden of responsibility was lessened.
Please extend our heartfelt thanks to your brilliant team, who were always cheerful and encouraging to mum.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments. It's nice to know that you all felt supported by our team at this sad and difficult time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Respite Resident) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a very good experience. You are treated by a caring staff who will try and satisfy any request. Accommodation is good with activity every day. The food is of good quality and presented well. Only slight hesitation over poor limited TV channels. It would not cost much to offer certain channels.
I would not hesitate to recommend this facility.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Son of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Singleton for over 4 years, she was always treated very well by all of the staff, in her final days they could not have been more attentive both for Mum by giving her the ongoing care to make her comfortable but also the family when they were either just visiting or being at Mums bedside.
I am so pleased we chose Singleton Nursing Home for Mum to live. Thank you.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments it was our pleasure to look after your lovely Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Singleton Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Singleton Nursing and Residential Home is calculated as follows: ( (240 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 282 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Singleton Nursing and Residential Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Singleton Nursing and Residential Home

What types of Care is Singleton Nursing and Residential Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Singleton Nursing and Residential Home have?

There are 45 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Singleton Nursing and Residential Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Singleton Nursing and Residential Home to the centre of Ashford?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Singleton Nursing and Residential Home to verify any information. View our terms and conditions. Singleton Nursing and Residential Home has an Enhanced Service - more info.