Singleton Nursing and Residential Home

Hoxton Close, Ashford TN23 5LB
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9.8 34 Reviews
  • Singleton Nursing and Residential Home, Ashford
Singleton Nursing and Residential Home, located in a residential area of Ashford in Kent, provides person centred care in a relaxed and welcoming setting.

With registered nurses available 24 hours a day as well as experienced care professionals, the team are able to deliver bespoke care to meet the health and wellbeing needs of all residents. They also work with other health professionals to ensure all medical requirements are met.

The team at Singleton Nursing and Residential Home work hard to make the home an enjoyable place to live, somewhere residents really do see as 'home'. If you're looking for a care home for yourself or a loved one, Singleton Nursing and Residential Home can help to make the move as easy as possible.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Incidentals such as Hairdressers, chiropodist newspaper are payable separately and an invoice is sent on a quarterly basis.

These prices are only a guideline, please contact Singleton Nursing and Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Singleton Nursing & Residential Home Ltd

Person in charge

  • Julie Laidlaw (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (14)

Parking

  • Car parking available on-site

Singleton Nursing and Residential Home Reviews (34)

9.8

Singleton Nursing and Residential Home has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years.
Over all time Singleton Nursing and Residential Home has 34 reviews.

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Reviewer Connection to Singleton Nursing and Residential Home
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Total of 34, showing 21-34
Review from Evonne N (Niece of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a big move for our aunt to leave her home and go into a nursing home but from the day we met the deputy manager and staff at Singleton we knew she would be welcomed, listened to and cared for. In fact, we all were as a family. The staff were very accommodating of her requests, making the transition
from home easier and were supportive throughout her stay.
Her room was lovely, bright, clean and able to accommodate all that she wanted and needed.
The care our aunt received was excellent; any issues were quickly acted upon and everything the staff could do to make her feel less anxious was done with a smile and a willingness to do the best they could at all times.
When it became apparent that she needed end-of-life care the communication was excellent and the care was everything we hoped and believed it would be. They were so gentle with her, professional throughout and ensured she was comfortable. They made a difficult time so much easier and we will be forever grateful.
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Review from Alison M (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went to Singleton from hospital for end-of-life care. The whole team were so welcoming and the care and support he and my family received was exceptional.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments, it was a pleasure to care for such a lovely person.

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Review from Shirley M (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident for two and a half years. She was very well looked after and enjoyed all her activities, which were varied. She made lots of friends and enjoyed all her meals. All the staff are very caring. The home has a very happy atmosphere. My mum's final moments were calm and well cared for.
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Review from Steven J (Cousin of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved my relative from a totally poor care home to Singleton due to nursing requirements, the outcome is amazing. She now feels safe, and it is great to see a smile on her face again.
No longer is she placed in a corner in front of a TV and basically ignored all day.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your kind comments; it is always nice to find we have made a difference in a resident's life by simply doing our job.

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Review from Tim L (Son of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I contacted Singleton Nursing and Residential Home regarding some respite care for my mum, the manager, assistant manager and all the team dealt with me in a professional, kind manner. They also cared for my mum in a gentle, respectful way. I would recommend Singleton Nursing and Residential
Home for the care of an elderly parent or relative to anyone.
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Review from Clare K (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted from the hospital, where she had received mediocre care. She was welcomed and reassured all her necessary personal items were put in place. It was obvious she was dying. The end-of-life care she received was excellent. She was always symptom controlled. The family were welcomed at
all times and kept informed of events. The staff, two in particular, were always empathetic, making a potentially bad experience a supportive tolerable one.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

It is always a sad day when one of our dear residents passes away - we established a relationship with them, and we miss them when they have gone, but we take great comfort in the kind comments given, as we do strive to make everything peaceful and as comfortable as it can be for all involved.

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Review from Daphne D (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for making Mum's last days so comfortable. All of you always treated Mum with kindness and compassion, and nothing was too much trouble for you. My sister and I were more than impressed by the way you treated us when we came to visit. Always keeping us in the "loop2 with kindness
and generosity. Thank you again.
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Review from Claire D (Daughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute we contacted the manager at the nursing home, she welcomed us. The care from all the staff was first class, and we couldn't have wished more for our mum. She was treated like a Queen, and nothing was too much trouble for anything she needed. I would highly recommend Singleton Nursing.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

We are always very grateful for confirmation that we are doing the right things for residents and their families.

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Review from Patricia G (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Singleton Nursing and Residential Home from March 21 to December 22. Throughout her stay, all the staff worked hard as a team to deliver the best service possible. The words that best describe the team are professional, caring, patient, compassionate and empathetic, ensuring dignity
and, last but not least, fun. At the end of her life, they worked hard to ensure that Mum passed away peacefully with me by her side. I cannot thank them enough for taking such good care of my very precious mother.
Reply from Julie Laidlaw, Manager at Singleton Nursing and Residential Home

Thank you for your comments. We understand life can be difficult and harrowing for our residents and their families, and your kind comments help us to continue to understand the complex feelings that families have when we are caring for their loved one.

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Review from R E (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very reluctant to go into a care home when the time came. After her first day, all worries disappeared. The staff made her feel at ease. Nothing was too much trouble. They kept us informed as to her care and condition every step of the way. Not once did the smiles slip from their faces,
even during difficult times. Thank you all for the way my mother was treated with dignity to the end. You also all eased our sorrow as a family. Just a great shame her last journey at the care home has to be indignantly in a small lift.
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Review from Jan M (Daughter-in-law of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been more than happy with the care my relative received at Singleton Nursing and Residential Home.
Since moving into Singleton, eighteen months ago, he really thrived. The improvement in his physical and mental well-being was obvious. The care and kindness shown by all the staff were a joy.
The place was always clean, and no smells of cabbage and wee!
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Review from Susan B (Day Care) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Compassion, respect, dignity, worth, caring and professional.
Singleton care home is above and beyond all expectations.
The care is exemplary, not just the nursing and care staff, domestic, kitchen and maintenance.
My father went to Singleton frail and was expected to be end-of-life. In their
care, he "thrived" and began eating and conversing.
"Thank you" simply doesn't appear to be enough to express my deepest gratitude for making his last days happy and safe.
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Review from Brian W (Son of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother moved into Singleton Nursing home in the summer of 2020 at the age of 99, it was clearly a major upheaval in her life. However, from the very start, the staff and management were extremely welcoming, which quickly put my mother at ease. Throughout her time at Singleton Nursing home, the
staff and carers were fantastic, ensuring her final years were extremely fulfilling. I cannot speak too highly of the team at Singleton Nursing home. Placing a close relative into care is never easy. However, the staff at Singleton Nursing home are amazing, and neither I nor my mother had any reason whatsoever to think we hadn't made the right choice. I will always be grateful for everything they did.
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Review from K C (Son of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Singleton care home for four years now. It is well run and has a very good caring and good team. My mum is very happy there.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Singleton Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Singleton Nursing and Residential Home is calculated as follows: ( (240 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 282 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Singleton Nursing and Residential Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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