Pembroke House

My husband has been a resident at Pembroke House since April 2022 and I cannot overstate the care and attention he has received in that time. I am extremely grateful to have been able to get him a place there. The staff are second to none.

I would like to congratulate Pembroke House for their generosity in providing my mother with lovely Christmas presents. Also to thank them for providing a lovely seasonal atmosphere, even though my mother was unaware of the time of the year.

The respect shown to my wife. myself and son during those last hour of my mother's life were wonderful. I cannot thank the RNBT and your Angels in Pembroke House enough.

This is one of the kindest and most caring environments that we as a family could have hoped for. The team at Pembroke House are taking great care of my mum currently and for us as a family. The support, time, care and attention Mum is receiving is second to none. Mum is actually thriving there and I personally cannot thank the whole team enough, every single one of you are fabulous and we are incredibly grateful to each of you. Thank you truly isn’t enough. Blessed to have found Pembroke House.

Mum has been at Pembroke House for the last 5 months, the care and attention of all the staff is second to none. Nothing is too much trouble, always warm and friendly and pay a great deal of attention to each residents individual needs. So pleased my sister found this little gem of a place for our Mum. Not knowing anything about residential care Pembroke was a real find. Cannot recommend Pembroke enough. When we visit all due care and attention is paid and the cleanliness and high standards that have been set are always of the same quality each time we visit. My Mum continues to thrive beyond belief whilst in the care here and I have absolute confidence she will continue to do so.

Pembrook House offers high-quality care. Residents are given individual care plans that detail their needs likes and dislikes along with their life history. There are planned activities every morning and afternoon with trips to the local shopping centre plus outings that include cricket and tennis. There is strong naval traditions. Staff are hard-working, warm and welcoming treating residents with dignity.

Following 20 years living at another care home, our mother moved to Pembroke House a year ago. It has exceeded our expectations such that we wish we had found it before. It has excellent standards, motivated teams, first-class facilities, together with a comprehensive activities programme. There is a high level of professionalism and commitment beyond anything we have seen previously. The whole team possess the right combination of skills and personality. Everyone plays their part in creating a well run, comfortable, happy home. In particular, the management of the COVID pandemic has been exemplary. After 20 years we have peace of mind that our mother is well cared.

Absolutely fantastic home that really cares and looks after the residents, every need of the residents is catered for and the activities laid on are second to none. The home is kept in fantastic condition and is extremely clean and hygienic, with the nicest gardens and grounds anyone could ask for.

My mother went into Pembroke House when she was 97 years old, she had started to become unable to look after herself. The staff couldn't have been more patient, caring and kinder to her. The home offers such a lot of events for the residents including twice-weekly shopping, bingo, singers coming to the home to entertain the residents and other activities, and in house hairdresser, coffee shop. Every year a trip to the remembrance service at the Albert Hall and many more events. The families are invited with the residents to a garden party every year, there is a lovely garden to sit in. All the staff and management treat everyone with respect.

My aunt has suffered from many serious illness episodes over the last six months. After her initial stay in hospital in January, we were very fortunate to secure a place for her at Pembroke. Unfortunately, she had to return to hospital several times because of the seriousness of her illness. Pembroke has on every occasion gone to great lengths to receive her back despite the concerns of covid-19 - taking extreme care to care for my aunt and protect other residents. My aunt is now hopefully 'on the mend' and is benefiting from the excellent care and support provided by Pembroke. We are very fortunate that she has a home at such a high-quality care home.

We couldn't ask for a better place for my mum. Although she is unable to speak or move she is included in activities whenever possible, with staff often taking the time to go and speak to her and let her know what is happening. Cannot really comment on food or drink as mum is tube fed however they still made her a birthday cake for her to share with other residents.

I am convinced that without the staff's professionalism and dedication my mother would have not reached the age she is (104). Congratulations must go to the head of care who has forged together a team of dedicated carers, domestic, maintenance and administrative staff who are all a credit to their profession.

I have no reason to find fault with Pembroke House. My sister was admitted two and a half years ago. Over the initial months, she improved dramatically, and it's a pleasure to see her now. She is happy and content. The staff are wonderful from management, maintenance and, of course, the carers. It feels like I am visiting my sister in her home. It's warm and welcoming. A credit to all and peace of mind for our family.

They continue to work to the highest level and follow Government guidelines. Well done to the manager and all staff for your efforts.

I have a friend of 30+ years who is a resident. As a result of visiting and observing how dedicated and professional the staff were I decided to become a volunteer. In this role I have had the opportunity to observe the goings on in the home at first hand. All the staff and volunteers receive comprehensive training, which is updated at least annually and we strive to maintain the highest standards. The food, cleaning and activities are excellent. The residents also appear to appreciate the efforts of the staff.

My mother has been a resident at Pembroke House for nine years now and has been very happy there. During the period May-June all the residents have been looked after very well and made to feel safe and secure due to excellent measures to prevent Covid-19 getting into the home.

My friend is very happy with his accommodation and treatment he is receiving, plus he enjoys the many social events he attends organised by the staff. Long may it remain.

I am very happy here but you definitely need more staff.

I do not want to be in a nursing home but if I have to be in one, this is a good one to be in. It is clean, the staff are lovely and I feel safe.