






Built as an orphanage in the 1920s, Pembroke House was converted into a residential home in 1952, supporting older members of the Royal Navy family. In 2002 and 2012 it was substantially extended and modernised to become the fine care home that it is today.
The home prides itself on high quality care in an exceptional environment, combined with a healthy respect for the customs and traditions of the Royal...
Care Provided by Pembroke House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Our fees are based on an individuals cost of care.
Contact Pembroke House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
Good to Know
Group / Owner
- The Royal Naval Benevolent Trust
- Voluntary / Not for Profit Owned
Person in charge
- Zoe Oakley (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
- Ex Royal Naval & Royal Marines & wives and widows of
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (54)
Visiting
- Pembroke House has an open door policy. The home is continuously reviewing safety measures to ensure to adhere to Government guidance as it is published. Pembroke House is open for visitations of its residents. If looking to find a Nursing or residential home for a family member or loved one, please call, or email the Home to make an appointment. Please do not hesitate to contact the home with any questions.
Parking
- Car park at the side of the building which can be accessed via intercom. There is also free street parking outside the Home, but please be mindful of neighbours.
Pembroke House Reviews (38)
Pembroke House has a Review Score of 9.2 (9.221) out of 10, based on 10 reviews in the last 2 years.
Over all time Pembroke House has 38 reviews.
I would like to congratulate Pembroke House for their generosity in providing my mother with lovely Christmas presents. Also to thank them for providing a lovely seasonal atmosphere, even though my mother was unaware of the time of the year.
Every question asked was answered, any problems both medical and administrative was sorted without delay.
The respect shown to my wife. myself and son during those last hour of my mother's life were wonderful. I cannot thank the RNBT and your Angels in Pembroke House enough.
This is one of the kindest and most caring environments that we as a family could have hoped for. The team at Pembroke House are taking great care of my mum currently and for us as a family. The support, time, care and attention Mum is receiving is second to none. Mum is actually thriving there and I personally cannot thank the whole team enough, every single one of you are fabulous and we are incredibly grateful to each of you. Thank you truly isn’t enough. Blessed to have found Pembroke House.
Mum has been at Pembroke House for the last 5 months, the care and attention of all the staff is second to none. Nothing is too much trouble, always warm and friendly and pay a great deal of attention to each residents individual needs. So pleased my sister found this little gem of a place for our Mum. Not knowing anything about residential care Pembroke was a real find. Cannot recommend Pembroke enough. When we visit all due care and attention is paid and the cleanliness and high standards that have been set are always of the same quality each time we visit. My Mum continues to thrive beyond belief whilst in the care here and I have absolute confidence she will continue to do so.
Pembrook House offers high-quality care. Residents are given individual care plans that detail their needs likes and dislikes along with their life history. There are planned activities every morning and afternoon with trips to the local shopping centre plus outings that include cricket and tennis. There is strong naval traditions. Staff are hard-working, warm and welcoming treating residents with dignity.
Following 20 years living at another care home, our mother moved to Pembroke House a year ago. It has exceeded our expectations such that we wish we had found it before. It has excellent standards, motivated teams, first-class facilities, together with a comprehensive activities programme. There is a high level of professionalism and commitment beyond anything we have seen previously. The whole team possess the right combination of skills and personality. Everyone plays their part in creating a well run, comfortable, happy home. In particular, the management of the COVID pandemic has been exemplary. After 20 years we have peace of mind that our mother is well cared.
Absolutely fantastic home that really cares and looks after the residents, every need of the residents is catered for and the activities laid on are second to none. The home is kept in fantastic condition and is extremely clean and hygienic, with the nicest gardens and grounds anyone could ask for.
My mother went into Pembroke House when she was 97 years old, she had started to become unable to look after herself. The staff couldn't have been more patient, caring and kinder to her. The home offers such a lot of events for the residents including twice-weekly shopping, bingo, singers coming to the home to entertain the residents and other activities, and in house hairdresser, coffee shop. Every year a trip to the remembrance service at the Albert Hall and many more events. The families are invited with the residents to a garden party every year, there is a lovely garden to sit in. All the staff and management treat everyone with respect.
My aunt has suffered from many serious illness episodes over the last six months. After her initial stay in hospital in January, we were very fortunate to secure a place for her at Pembroke. Unfortunately, she had to return to hospital several times because of the seriousness of her illness. Pembroke has on every occasion gone to great lengths to receive her back despite the concerns of covid-19 - taking extreme care to care for my aunt and protect other residents. My aunt is now hopefully 'on the mend' and is benefiting from the excellent care and support provided by Pembroke. We are very fortunate that she has a home at such a high-quality care home.
We couldn't ask for a better place for my mum. Although she is unable to speak or move she is included in activities whenever possible, with staff often taking the time to go and speak to her and let her know what is happening. Cannot really comment on food or drink as mum is tube fed however they still made her a birthday cake for her to share with other residents.
During the COVID-19 pandemic, the staff have gone beyond the call of duty in maintaining a virus-free area within Pembroke House.
I am convinced that without the staff's professionalism and dedication my mother would have not reached the age she is (104). Congratulations must go to the head of care who has forged together a team of dedicated carers, domestic, maintenance and administrative staff who are all a credit to their profession.
I have no reason to find fault with Pembroke House. My sister was admitted two and a half years ago. Over the initial months, she improved dramatically, and it's a pleasure to see her now. She is happy and content. The staff are wonderful from management, maintenance and, of course, the carers. It feels like I am visiting my sister in her home. It's warm and welcoming. A credit to all and peace of mind for our family.
They locked done the premises to keep everyone safe from the virus from the word go, which meant no resident caught the virus in the 50 or so who have since been tested.
They continue to work to the highest level and follow Government guidelines. Well done to the manager and all staff for your efforts.
I have a friend of 30+ years who is a resident. As a result of visiting and observing how dedicated and professional the staff were I decided to become a volunteer. In this role I have had the opportunity to observe the goings on in the home at first hand. All the staff and volunteers receive comprehensive training, which is updated at least annually and we strive to maintain the highest standards. The food, cleaning and activities are excellent. The residents also appear to appreciate the efforts of the staff.
My mother has been a resident at Pembroke House for nine years now and has been very happy there. During the period May-June all the residents have been looked after very well and made to feel safe and secure due to excellent measures to prevent Covid-19 getting into the home.
My friend is very happy with his accommodation and treatment he is receiving, plus he enjoys the many social events he attends organised by the staff. Long may it remain.
I am very happy here but you definitely need more staff.
I do not want to be in a nursing home but if I have to be in one, this is a good one to be in. It is clean, the staff are lovely and I feel safe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pembroke House.
There are no upcoming events for Pembroke House.
Awards / Recognitions (1)
- 17 Jun 2025Recipient: Pembroke House
Accreditations
There are no accreditations posted yet for Pembroke House.
Meet the Team (0)
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