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Pembroke House

11 Oxford Road, Gillingham, Kent ME7 4BS
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Pembroke House, Gillingham
Pembroke House, Gillingham
Pembroke House, Gillingham

Built as an orphanage in the 1920s, Pembroke House was converted into a residential home in 1952, supporting older members of the Royal Navy family. In 2002 and 2012 it was substantially extended and modernised to become the fine care home that it is today.

The home prides itself on high quality care in an exceptional environment, combined with a healthy respect for the customs and traditions of the Royal...  

Care Provided by Pembroke House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are based on an individuals cost of care.

Contact Pembroke House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up

Good to Know

Group / Owner

Person in charge

  • Zoe Oakley (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+
  • Ex Royal Naval & Royal Marines & wives and widows of

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (54)

Visiting

  • Pembroke House has an open door policy. The home is continuously reviewing safety measures to ensure to adhere to Government guidance as it is published. Pembroke House is open for visitations of its residents. If looking to find a Nursing or residential home for a family member or loved one, please call, or email the Home to make an appointment. Please do not hesitate to contact the home with any questions.

Parking

  • Car park at the side of the building which can be accessed via intercom. There is also free street parking outside the Home, but please be mindful of neighbours.

Pembroke House Reviews (38)

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9.2

Pembroke House has a Review Score of 9.2 (9.221) out of 10, based on 10 reviews in the last 2 years. Over all time Pembroke House has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from T L (Daughter of Resident) published on 22 January 2022 Submitted via Postal Card
Overall Experience

I would like to congratulate Pembroke House for their generosity in providing my mother with lovely Christmas presents. Also to thank them for providing a lovely seasonal atmosphere, even though my mother was unaware of the time of the year.

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Review from T O (Son of Resident) published on 8 December 2021 Submitted via Website
Overall Experience
From day one the compassion, care and understanding shown to my wife, myself, family and friends was first class.
Every question asked was answered, any problems both medical and administrative was sorted without delay.

The respect shown to my wife. myself and son during those last hour of my mother's life were wonderful. I cannot thank the RNBT and your Angels in Pembroke House enough.

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Review from Carol F (Daughter of Resident) published on 16 July 2021 Submitted via Website
Overall Experience

This is one of the kindest and most caring environments that we as a family could have hoped for. The team at Pembroke House are taking great care of my mum currently and for us as a family. The support, time, care and attention Mum is receiving is second to none. Mum is actually thriving there and I personally cannot thank the whole team enough, every single one of you are fabulous and we are incredibly grateful to each of you. Thank you truly isn’t enough. Blessed to have found Pembroke House.

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Review from Rose F (Daughter of Resident) published on 16 July 2021 Submitted via Website
Overall Experience

Mum has been at Pembroke House for the last 5 months, the care and attention of all the staff is second to none. Nothing is too much trouble, always warm and friendly and pay a great deal of attention to each residents individual needs. So pleased my sister found this little gem of a place for our Mum. Not knowing anything about residential care Pembroke was a real find. Cannot recommend Pembroke enough. When we visit all due care and attention is paid and the cleanliness and high standards that have been set are always of the same quality each time we visit. My Mum continues to thrive beyond belief whilst in the care here and I have absolute confidence she will continue to do so.

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Review from F C (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card
Overall Experience

Pembrook House offers high-quality care. Residents are given individual care plans that detail their needs likes and dislikes along with their life history. There are planned activities every morning and afternoon with trips to the local shopping centre plus outings that include cricket and tennis. There is strong naval traditions. Staff are hard-working, warm and welcoming treating residents with dignity.

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Review from Carole H (Daughter of Resident) published on 16 September 2020 Submitted via Website
Overall Experience

Following 20 years living at another care home, our mother moved to Pembroke House a year ago. It has exceeded our expectations such that we wish we had found it before. It has excellent standards, motivated teams, first-class facilities, together with a comprehensive activities programme. There is a high level of professionalism and commitment beyond anything we have seen previously. The whole team possess the right combination of skills and personality. Everyone plays their part in creating a well run, comfortable, happy home. In particular, the management of the COVID pandemic has been exemplary. After 20 years we have peace of mind that our mother is well cared.

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Review from Jim D (Nephew of Resident) published on 1 September 2020 Submitted via Website
Overall Experience

Absolutely fantastic home that really cares and looks after the residents, every need of the residents is catered for and the activities laid on are second to none. The home is kept in fantastic condition and is extremely clean and hygienic, with the nicest gardens and grounds anyone could ask for.

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Review from C C (Son of Resident) published on 1 September 2020 Submitted via Postal Card
Overall Experience

My mother went into Pembroke House when she was 97 years old, she had started to become unable to look after herself. The staff couldn't have been more patient, caring and kinder to her. The home offers such a lot of events for the residents including twice-weekly shopping, bingo, singers coming to the home to entertain the residents and other activities, and in house hairdresser, coffee shop. Every year a trip to the remembrance service at the Albert Hall and many more events. The families are invited with the residents to a garden party every year, there is a lovely garden to sit in. All the staff and management treat everyone with respect.

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Review from I C (Nephew of Resident) published on 25 August 2020 Submitted via Postal Card
Overall Experience

My aunt has suffered from many serious illness episodes over the last six months. After her initial stay in hospital in January, we were very fortunate to secure a place for her at Pembroke. Unfortunately, she had to return to hospital several times because of the seriousness of her illness. Pembroke has on every occasion gone to great lengths to receive her back despite the concerns of covid-19 - taking extreme care to care for my aunt and protect other residents. My aunt is now hopefully 'on the mend' and is benefiting from the excellent care and support provided by Pembroke. We are very fortunate that she has a home at such a high-quality care home.

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Review from Hazel W (Daughter of Resident) published on 4 August 2020 Submitted via Website
Overall Experience

We couldn't ask for a better place for my mum. Although she is unable to speak or move she is included in activities whenever possible, with staff often taking the time to go and speak to her and let her know what is happening. Cannot really comment on food or drink as mum is tube fed however they still made her a birthday cake for her to share with other residents.

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Review from Duncan C (Son of Resident) published on 29 July 2020 Submitted via Postal Card
Overall Experience
The care shown towards my mother since she became a resident some four years ago has been second to none.
During the COVID-19 pandemic, the staff have gone beyond the call of duty in maintaining a virus-free area within Pembroke House.

I am convinced that without the staff's professionalism and dedication my mother would have not reached the age she is (104). Congratulations must go to the head of care who has forged together a team of dedicated carers, domestic, maintenance and administrative staff who are all a credit to their profession.

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Review from C S (Sister of Resident) published on 28 July 2020 Submitted via Postal Card
Overall Experience

I have no reason to find fault with Pembroke House. My sister was admitted two and a half years ago. Over the initial months, she improved dramatically, and it's a pleasure to see her now. She is happy and content. The staff are wonderful from management, maintenance and, of course, the carers. It feels like I am visiting my sister in her home. It's warm and welcoming. A credit to all and peace of mind for our family.

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Review from A B (Nephew of Resident) published on 23 July 2020 Submitted via Postal Card
Overall Experience
During the pandemic, which has been a very difficult time for all care homes, the way in which Pembroke looked after the resident and staff has been outstanding.
They locked done the premises to keep everyone safe from the virus from the word go, which meant no resident caught the virus in the 50 or so who have since been tested.

They continue to work to the highest level and follow Government guidelines. Well done to the manager and all staff for your efforts.

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Review from N P (Regular Volunteer) published on 22 July 2020 Submitted via Postal Card
Overall Experience

I have a friend of 30+ years who is a resident. As a result of visiting and observing how dedicated and professional the staff were I decided to become a volunteer. In this role I have had the opportunity to observe the goings on in the home at first hand. All the staff and volunteers receive comprehensive training, which is updated at least annually and we strive to maintain the highest standards. The food, cleaning and activities are excellent. The residents also appear to appreciate the efforts of the staff.

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Review from Joan W (Daughter of Resident) published on 17 July 2020 Submitted via Website
Overall Experience

My mother has been a resident at Pembroke House for nine years now and has been very happy there. During the period May-June all the residents have been looked after very well and made to feel safe and secure due to excellent measures to prevent Covid-19 getting into the home.

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Review from Walter F (Power of Attorney of Resident) published on 3 December 2018 Submitted via Postal Card
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My friend is very happy with his accommodation and treatment he is receiving, plus he enjoys the many social events he attends organised by the staff. Long may it remain.

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Review from Patricia W (Resident / Service User) published on 14 November 2018 Submitted via Postal Card
Overall Experience

I am very happy here but you definitely need more staff.

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Review from E S (Resident / Service User) published on 14 November 2018 Submitted via Postal Card
Overall Experience

I do not want to be in a nursing home but if I have to be in one, this is a good one to be in. It is clean, the staff are lovely and I feel safe.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 September 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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