Care Homes Owned by The Royal Naval Benevolent Trust

I have been a volunteer for over a year now and everytime I go in AJH im greeted with smiles and warmth from everyone staff and residents it really is a special place that as far as I can see is ran with the residents well being and welfare top priority as an ex serviceman myself if I ever needed a care home AJH would be top of my wish list a truly special place ran by special people for special people.

Such a fantastic place. The staff are extremely welcoming and caring. It has a real family atmosphere. Lots of activities for those that want things to do. Weekly program of events. Strong naval connection with regular visits from serving personnel. Rooms are personalised to feel like home. They have a NAAFI, bar, cinema as well as beautiful ground and garden. Regular hairdressing and nail professionals attend to provide the residents with services. Visitors welcome day and night. Very good communication with staff and next of kin. My relative is thriving under their care and we feel happy that he is receiving the dementia care that he needs in a homely environment. We are so glad the RNBT opened this facility in the navy's home city and are looking after their own with care and compassion.

Mum has been a resident here for around 4 years now. She has end stage dementia. The home is beautiful. Staff are lovely and very caring. When she first moved there I was cautious as we had a very bad experience with a previous home and still coming to terms for her going Into one in the first place. There was a few staff that I felt didn't listen or try to understand at first which was very frustrating but I've since felt since those staff have left that the current staff are very understanding and listen carefully to any concerns. They could improve with their documentation as most places could as stories get muddled if information is not fed back to me straight away. Communication is also a weaker strength but they are trying to be better at this. Overall I'm very happy my mum is here and can trust them to provide her with care. They are responsive and well led and I'm convinced her being there is how she's still alive. I wouldn't recommend anywhere else

Couldn't be more satisfied.

The quality of care is excellent. There is always something going on. The fact that the residents have a choice of menu, when they want to eat, when they get up in fact they are given a choice whenever possible. The staff are very friendly and take great care of the service users. There is always a happy atmosphere and visitors are welcome at any time. The standard is so much higher than many other homes I have seen .

Mum has Alzheimer's and moved into this care home in June 2026. Our overall experience has been excellent. It is a modern, purpose-built home with a bright, welcoming and stimulating environment. Our first impressions during our guided tour with Gemma were extremely positive, with everyone we met making the effort to greet us with a smile. When Mum moved in, the care team were incredibly kind and supportive, helping her settle into her new home. They are genuinely caring and compassionate, taking time to engage with Mum and always treating her with kindness, patience and dignity. There is a great range of activities, and the team make a real effort to encourage residents to get involved. It has been wonderful to see Mum taking part and clearly enjoying herself. The boat trip and café visit have been particular highlights. As we don't live locally, it gives us enormous peace of mind knowing that Mum is happy, safe and being so well cared for. We are very grateful to the whole team.

This overhaul is exactly what the home needed.

The care on Dad's floor is brilliant concidering the many accidents which occur. The care & contact is an extension of family couldn't ask for more.

Mum was moved from hospital into Pembroke House, but sadly passed away two days later. During these two days the care Mum received was great; everyone was so kind and caring and the nursing care was exactly as she needed. We were also treated with genuine care and kindness. I had really hoped that with this care Mum would fully recover and enjoy several more years in Pembroke House as it is such a wonderful care home. The staff are happy and enjoy looking after the residents which is clear to anyone visiting.

Overall I really enjoyed my restful stay and felt comfortable within the home.

My only negative comment would be around communication between staff and relatives, which could be more consistent.

I am very pleased with expectations, but wasn't sure how to mark food as sometimes it's good and sometimes not.

From the moment our father moved into Admiral Jellicoe House on his 90th birthday in 2025 we knew we'd made the best decision for him. From the guided tour we had with Gemma prior to dad moving in to our ongoing contact and experience with the team on Ganges floor we cannot fault a thing. Dad is no longer mobile so extra effort is required on the behalf of staff to ensure his needs are met. Medical intervention, when needed, is prompt and effective, his room is spotlessly clean (thank you Ken!) and the programme of activities is comprehensive and always enjoyed by dad. We are so pleased that he now's considers AJH his home.

Our father was a resident at JH from August 2025 until Dec 2025. Our father sadly passed away just before Christmas and we only wish he had become a resident sooner. As soon as we could see that dad was being looked after with care and respect our anxieties ebbed away. Our father had lewy body dementia and as his daughters, the conflicting emotions you carry can be very overwhelming. We knew we had no choice but to put him in care, Jellicoe being our dad's choice as he was ex-navy. Though the visits were sometimes hard as dad could become agitated, the incredible carers would put our minds at ease. We could see first hand how well they looked after the residents on the Ganges floor. We always felt so humbled by the staff. The end of life care that dad received was exemplary. A very distressing time for us, but met with total respect and compassion. again, we were blown away by the staff who felt almost like family. We cannot recommend it enough.

My Aunt has been very happy at Pembroke and loved staying there. Unfortunately recently she mental health has declined, but the staff understand her and try their best to keep her safe and feel loved. It hasn't been easy for anyone watching this decline but she has been treated the same with all staff treating her with the same compassion and care she has always got. We as a family couldn't wish better surroundings and care and thank all the staff for that.

There were a couple of initial issues with mum losing her teeth, glasses and hearing aid, but now that staff are aware of her tendency to hide things we believe all has been done to prevent this in the future. I do believe communication between the staff during change over could be improved and automatic changing doctors was an issue for us as we would have preferred for mum to stay with her present doctor this is ongoing. But, in all it's lovely.

Any concerns are usually dealt with quickly.

The carers are amazing, friendly, made everyone welcome and help in any way. Building beautiful and clean, food good. Dad moved in July 2024 straight from home. May 2025 new manager who we had not met, OVER THE PHONE said they wanted my dad to leave as they could no longer meet his care needs. She said that the staff were not trained in specialist dementia care which dad needed. We were told he had violent outbursts and fighting and kicking people, we had never been notified of any of these issues, by the manager old or new and sounded nothing like my dad. Only issue we'd been told was dad having several falls, none witnessed by staff- sent to hospital twice with no coat or shoes in Nov. We explained to the manager would be upsetting for him to move after 12mths as it was all he knew, her reply "he will be fine" Moved dad in July and he dies in August age 72 Not blaming AJ but my dad was so confused and didn't understand what happened. Sadly management let this home down massively.

My mum was a resident at Admiral Jellicoe House for nearly 2 years. I can honestly say that she couldn't have been in a better place. The facilities can't be faulted and there is plenty of space to wander both inside and in the garden. What makes Admiral Jellicoe House special though is the standard of care given. The staff, without exception, are wonderful. They know the residents so very well and are genuinely caring and compassionate. They treat them all as if they are one of their own family and nothing is too much trouble for the staff. The activities are carried out with lots of laughter and fun and mum was frequently taken out to play tennis, visits to the allotment and various other events. I would have no hesitation in recommending Admiral Jellicoe House to anyone.

Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she enjoyed with you. Following a stroke at the age of 89 she came to you quite a frail old lady and your love and encouragement gave her a new lease of life. She embraced every activity on offer and enjoyed the freedom from worry which is so often present in the elderly. Consequently we, her family, were free from worrying as she was so well cared for.