How many Care Homes does The Royal Naval Benevolent Trust own?

The Royal Naval Benevolent Trust own 2 Care Homes.

Which The Royal Naval Benevolent Trust Care Homes have the highest review score?

Admiral Jellicoe House & Pembroke House have the highest review score.

The Royal Naval Benevolent Trust | 2 Care Homes

Review of
Admiral Jellicoe House
from Christine K (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

My mum was a resident at Admiral Jellicoe House for nearly 2 years. I can honestly say that she couldn't have been in a better place. The facilities can't be faulted and there is plenty of space to wander both inside and in the garden. What makes Admiral Jellicoe House special though is the standard

of care given. The staff, without exception, are wonderful. They know the residents so very well and are genuinely caring and compassionate. They treat them all as if they are one of their own family and nothing is too much trouble for the staff. The activities are carried out with lots of laughter and fun and mum was frequently taken out to play tennis, visits to the allotment and various other events. I would have no hesitation in recommending Admiral Jellicoe House to anyone.

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Review of
Pembroke House
from Sue W (Niece of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she enjoyed with you. Following a stroke at the age of 89 she came to you quite a frail old lady and your love and encouragement gave her a new lease of life. She embraced

every activity on offer and enjoyed the freedom from worry which is so often present in the elderly. Consequently we, her family, were free from worrying as she was so well cared for.

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Review of
Pembroke House
from Andrew S (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My dad is a resident at Pembroke House. He has lived there for nearly 2 years. The care, compassion and kindness shown to my dad is incredible. He is living the best life that he can in surroundings that are warm, welcoming and caring.
What Pembroke House do is extend that compassion and kindness

to family be that husbands or wives of resident or children (albeit old children!).
The home is spotlessly clean. The breakfast, lunch and dinners are perfect for my dad.
Families are included in events (Christmas lunch, Summer Garden Party to name but two) and are actively encouraged to be part of the Pembroke house family.

Reply from Kelly kirtley, Events coordinator at Pembroke House

Thank you. It is always lovely to see the family and friends of our residents enjoying the many social events we are able to offer with their loved ones.

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Review of
Pembroke House
from Linda M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

On the whole, the care given is good, but there is always room for improvement. Most of the staff are friendly and helpful. The home could be a little more feminine, as at the moment it seems very male-orientated.

Reply from Kelly kirtley, Events coordinator at Pembroke House

Thank you. Any suggestions from family and friends on how we can improve our services are greatly appreciated.

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Review of
Pembroke House
from Mel B (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident for just over a year now, following a period of respite care. Pembroke House's staff have been so good with her, she has improved in her health and is actively engaged in many activities, which she enjoys. It feels as if she is living with a family, not in a care home.

The way she is looked after is of great comfort to us, as before living here, she was becoming somewhat isolated and withdrawn. She has really come out of herself, which is due to the staff and the way they care. The management team keep us informed of any problems which may arise and are very approachable, friendly and helpful. We do not know of any other care homes locally that provide so much for their residents to do and to keep them stimulated. The home is kept spotless and in good repair, unlike some others. Mum also loves helping in the garden, which is attractive and lovely to spend time in when the weather permits.
An excellent care home!

Reply from Kelly kirtley, Events coordinator at Pembroke House

It is a pleasure having Mum onboard. We appreciate how helpful she is around the home and how welcoming she is to new residents.

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Review of
Pembroke House
from Suzie R (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

Both my parents are residents at Pembroke House. Their care is so important as they both have very different needs and are therefore very vulnerable.
The staff at Pembroke House provide thorough encouragement support and kindness at all times and all staff are very approachable and positive whenever

queries questions or help is required for us as family members.
Keep up the good work!
Thank you ALL very much for making us feel like Mum and Dad are in a safe, caring, homely environment every day extremely grateful.

Reply from Kelly kirtley, Events coordinator at Pembroke House

Thank you for your kind words. It is lovely to see Mum and Dad enjoying life together once again.

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Review of
Admiral Jellicoe House
from G K (Daughter of Resident) published on 2 December 2024 Submitted via Postal Card • Report

Overall Experience

My father has been in the care system for 3.5 years so we as a family can confirm that in the last six weeks, Dad has made huge progress. Socialising activities are just some of the brilliant daily happening. However, the staff from the office, reception to carers and cleans and volunteers are to me

beyond words. Although busy they all have time to chat and support residents and family alike. No words.

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Review of
Admiral Jellicoe House
from H D (Relative of Resident) published on 1 November 2024 Submitted via Postal Card • Report

Overall Experience

My wife and I visited our relation at Admiral Jellicoe House last week. Having visited there and other relatives in other care settings we can honestly say that we were delighted to see the high-quality provision at Admiral Jellicoe House. The staff are very helpful and friendly and it was evident that

their caring role was much more than just a job. For elderly people the fact that the staff had a good command of spoken English is very important too. Very reassuring for us to know that although our relatives are hours away they are in an excellent facility and are very happy.

Reply from Jade Delaney, Home Manager at Admiral Jellicoe House

Thank you for your kind words, I will pass them on to the team.

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Review of
Pembroke House
from Beth M (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report

Overall Experience

After a terrible experience at another local care home we have nothing but praise for Pembroke House. Our Dad has dementia and is not easy to care for. It has been an extremely difficult time for the family filled with guilt, emotion and constant worry. However, slowly but surely we have seen Dad become

much calmer and pliable, though he still has his moments! The home is bright, clean and very calming. The staff are amazing; very attentive, patient and caring. They have a very personal touch and seem to have good relationships with all residents. There are lots of activities, the meals are of a high standard and the outside space is beautiful. I would highly recommend Pembroke House.

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Review of
Pembroke House
from J A (Resident) published on 21 May 2024 Submitted via Postal Card • Report

Overall Experience

From the moment I walked through the front door of Pembroke House on the 3rd of May 2019 (just over five years ago now, as you will see) up until the present day (8th of May 2024) I have found a very caring and exceptional staff in every aspect. The carers, nurses, catering staff, domestic staff and

of course, I must mention our very talented activity team, maintenance and gardeners. The gardens are always well cared for in any season of the year and are a delight to behold either from a wander out in the garden or a view from one of the windows. Of course, none of this would be possible without our wonderful home manager and her staff.

Reply from Kelly kirtley, Events coordinator at Pembroke House

Thank you. It has been a pleasure to have you onboard these last 5 years.

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Review of
Pembroke House
from Alec W (Son of Resident) published on 10 February 2024 Submitted via Website • Report

Overall Experience

My mother spent the last 9 months of her life in Pembroke House. She was fiercely independent and, although it was her decision to become a resident, she didn't ever want to be in a home.
From the day she arrived, initially for rehab and subsequently as a resident, she was made welcome, received fantastic

care and was shown total respect.
I cannot thank every member of staff, from gardener to manager, for making Mum's time at Pembroke so enjoyable.
Thank you from the whole family who were all also made so welcome when visiting.

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Review of
Admiral Jellicoe House
from Antony B (Son of Resident) published on 26 January 2024 Submitted via Website • Report

Overall Experience

Admiral Jellicoe House has been a fantastic home for my mother since she arrived last April. She feels safe, well looked after and feels at ‘home’. The staff have been first class treating her with complete respect and dignity. Nothing has been too much trouble to deal with her needs. I cannot fault

the home. They have taken so much worry away from my mother and we are so grateful.

Reply from Jade Delaney, Home Manager at Admiral Jellicoe House

Thank you so much for your kind words! we really appreciate it! I will pass it on to the team!

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Review of
Admiral Jellicoe House
from Diane B (Daughter-in-law of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

There came a time when we had to choose to find a home for my mother-in-law, this was not easy at all. From the moment we made contact with Admiral Jellicoe they have been nothing but brilliant.
It is beautiful and clean and all the staff we have met have been full of kindness and care.
The entertainment

lady takes time and never gives up asking anyone to join in.
Also, a member of staff who looks after my mother-in-law has taken time to get to know her and is truly invested in her as a person.
We cannot tell you how amazing Admiral Jellicoe House is!

Reply from Jade Delaney, Home Manager at Admiral Jellicoe House

Thank you so much for your lovely review Diane, we really appreciate it and I will pass this on to our teams.

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Review of
Admiral Jellicoe House
from H B (Granddaughter of Resident) published on 25 January 2024 Submitted via Website • Report

Overall Experience

I am always so impressed when I visit Admiral Jellicoe to see my grandmother. The environment is always so clean and tidy, it is a really welcoming place to live. It was a major transition for my grandmother to move into a care environment, but the team at Admiral Jellicoe have been amazing at making

the transition into her next chapter as smooth as possible. When it was her 90th birthday party the team really did make it special, the catering department made the most incredible cake and it felt such a special time!

Reply from Jade Delaney, Home Manager at Admiral Jellicoe House

Thank you so much for your kind words, I will be sure to pass them on to the team.

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Review of
Admiral Jellicoe House
from A P (Niece of Resident) published on 27 November 2023 Submitted via Postal Card • Report

Overall Experience

I enjoyed three lovely days with my uncle. It was a short visit because I come from abroad. Each time, it was easy for me to book myself in for lunch and to have the use of a wheelchair for my uncle, so we had several outings together. The premises are spotlessly clean, and the staff were always friendly

and caring, as well as reactive to any requests. I am grateful to all the staff for looking after him so well.

Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe House

Thank you so much for your kind words; I will pass them onto the team.

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Review of
Pembroke House
from C P (Wife of Resident) published on 24 October 2023 Submitted via Postal Card • Report

Overall Experience

My husband was looked after very well. All the staff were very lovely. He met some residents again and had good conversations and was very happy.

Reply from Carmen Cartmell, Home Manager at Pembroke House

Thank you so much for your positive review, it is much appreciated and I will share this with staff. I am delighted that your husband was very happy and was also able to meet up with some of the residents again. At Pembroke House, our aim is to make this a place where people feel cared for and safe. Relatives and friends are part of the resident's life/history so they also need to have a positive experience. All feedback is appreciated so that we can continue to grow, thrive and enhance the resident's wellbeing.

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Review of
Admiral Jellicoe House
from Ali G (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report

Overall Experience

It was a tough decision to put Dad into care. We found Admiral Jellicoe House and could not have been happier. Dad was resident number 4 (June 2022). He was so happy to be there with fellow ‘ganges’ boys and ex-Naval personnel.
Initially, there were some teething problems, but they now have an excellent

team who work hard to ensure that their residents and their families are well taken care of. The management are approachable, whatever your concerns and where able, they are addressed. There are various rooms for the residents to come together, tea room, garden room, cinema, bar and library together with the sunny garden (weather permitting) and of course the interactive boat.
The care team and nurses are responsive and caring and show genuine empathy towards both residents and family members, the domestic team work extremely hard to keep it exceptionally clean and tidy.
Sadly, Dad recently passed away, I cannot thank the staff at all levels for the care and compassion they showed to Dad and our family.

Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe House

Thank you for your kind words. I will pass on to the teams.

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Review of
Pembroke House
from K G (Niece of Resident) published on 25 July 2023 Submitted via Website • Report

Overall Experience

My aunt was a resident for 4 years before she sadly passed away peacefully at the care home. The staff were amazing for the time she spent at Pembroke House, they especially made her last few days comfortable and their care and compassion was outstanding. Thank you.

Reply from Carmen Cartmell, Home Manager at Pembroke House

Thank you for these kind words. Our aim is to treat everyone with dignity, respect, and compassion; this includes their loved ones.

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Review of
Admiral Jellicoe House
from J F (Mother of Resident) published on 18 July 2023 Submitted via Website • Report

Overall Experience

During my nursing career as an RGN for many years, I have worked in quite a few care homes.
My husband and I were very reluctant and apprehensive for our son to go into care due to our ages. Unfortunately, this became necessary.
He is a former Royal Marine who is seriously head injured.
Admiral Jellicoe

House was our first and only choice, and we were delighted when he was selected as one of the first residents last year.
This Royal Navy Benevolence Trust Home, in my professional opinion, is exceptional. The staff, from the home manager, the nurses, the carers and the ancillary staff, are excellent.
My husband and I are relieved and happy that our dear son is in your care. Most importantly, he is very content.
We are relaxed in the knowledge that everything is in good order.

Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe House

Thank you so much for your lovely review. We really appreciate the kind words. Kind Regards.

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Review of
Admiral Jellicoe House
from L R (Son of Resident) published on 4 July 2023 Submitted via Postal Card • Report

Overall Experience

My mother moved into Admiral Jellicoe House in August 2022 when there were only eight residents. Although it was a new build it was well layout and the decoration was good. The staff at the time were very happy with any enquiries. Since the home has filled up more the number of staff has increased and

all the staff I have dealt with have been approachable, polite and very useful. Also as Admiral Jellicoe House has employed its own staff it has been better for the residents because they get used to talking and dealing with the same staff. I have been very pleased with the quality of care that my mother has received. Keep up the good work.

Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe House

Thank you very much for your kind words. I will pass it onto the teams.

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Care Homes Owned by The Royal Naval Benevolent Trust

The Royal Naval Benevolent Trust Locations (2)

The Royal Naval Benevolent Trust Reviews (54)

Admiral Jellicoe House

Pembroke House

Pembroke House

Pembroke House

Pembroke House

Pembroke House

Admiral Jellicoe House

Admiral Jellicoe House

Pembroke House

Pembroke House

Pembroke House

Admiral Jellicoe House

Admiral Jellicoe House

Admiral Jellicoe House

Admiral Jellicoe House

Pembroke House

Admiral Jellicoe House

Pembroke House

Admiral Jellicoe House

Admiral Jellicoe House

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