Care Homes Owned by The Royal Naval Benevolent Trust

The care on Dad's floor is brilliant concidering the many accidents which occur. The care & contact is an extension of family couldn't ask for more.

Mum was moved from hospital into Pembroke House, but sadly passed away two days later. During these two days the care Mum received was great; everyone was so kind and caring and the nursing care was exactly as she needed. We were also treated with genuine care and kindness. I had really hoped that with this care Mum would fully recover and enjoy several more years in Pembroke House as it is such a wonderful care home. The staff are happy and enjoy looking after the residents which is clear to anyone visiting.

Overall I really enjoyed my restful stay and felt comfortable within the home.

My only negative comment would be around communication between staff and relatives, which could be more consistent.

I am very pleased with expectations, but wasn't sure how to mark food as sometimes it's good and sometimes not.

From the moment our father moved into Admiral Jellicoe House on his 90th birthday in 2025 we knew we'd made the best decision for him. From the guided tour we had with Gemma prior to dad moving in to our ongoing contact and experience with the team on Ganges floor we cannot fault a thing. Dad is no longer mobile so extra effort is required on the behalf of staff to ensure his needs are met. Medical intervention, when needed, is prompt and effective, his room is spotlessly clean (thank you Ken!) and the programme of activities is comprehensive and always enjoyed by dad. We are so pleased that he now's considers AJH his home.

Our father was a resident at JH from August 2025 until Dec 2025. Our father sadly passed away just before Christmas and we only wish he had become a resident sooner. As soon as we could see that dad was being looked after with care and respect our anxieties ebbed away. Our father had lewy body dementia and as his daughters, the conflicting emotions you carry can be very overwhelming. We knew we had no choice but to put him in care, Jellicoe being our dad's choice as he was ex-navy. Though the visits were sometimes hard as dad could become agitated, the incredible carers would put our minds at ease. We could see first hand how well they looked after the residents on the Ganges floor. We always felt so humbled by the staff. The end of life care that dad received was exemplary. A very distressing time for us, but met with total respect and compassion. again, we were blown away by the staff who felt almost like family. We cannot recommend it enough.

My Aunt has been very happy at Pembroke and loved staying there. Unfortunately recently she mental health has declined, but the staff understand her and try their best to keep her safe and feel loved. It hasn't been easy for anyone watching this decline but she has been treated the same with all staff treating her with the same compassion and care she has always got. We as a family couldn't wish better surroundings and care and thank all the staff for that.

There were a couple of initial issues with mum losing her teeth, glasses and hearing aid, but now that staff are aware of her tendency to hide things we believe all has been done to prevent this in the future. I do believe communication between the staff during change over could be improved and automatic changing doctors was an issue for us as we would have preferred for mum to stay with her present doctor this is ongoing. But, in all it's lovely.

Any concerns are usually dealt with quickly.

The carers are amazing, friendly, made everyone welcome and help in any way. Building beautiful and clean, food good. Dad moved in July 2024 straight from home. May 2025 new manager who we had not met, OVER THE PHONE said they wanted my dad to leave as they could no longer meet his care needs. She said that the staff were not trained in specialist dementia care which dad needed. We were told he had violent outbursts and fighting and kicking people, we had never been notified of any of these issues, by the manager old or new and sounded nothing like my dad. Only issue we'd been told was dad having several falls, none witnessed by staff- sent to hospital twice with no coat or shoes in Nov. We explained to the manager would be upsetting for him to move after 12mths as it was all he knew, her reply "he will be fine" Moved dad in July and he dies in August age 72 Not blaming AJ but my dad was so confused and didn't understand what happened. Sadly management let this home down massively.

My mum was a resident at Admiral Jellicoe House for nearly 2 years. I can honestly say that she couldn't have been in a better place. The facilities can't be faulted and there is plenty of space to wander both inside and in the garden. What makes Admiral Jellicoe House special though is the standard of care given. The staff, without exception, are wonderful. They know the residents so very well and are genuinely caring and compassionate. They treat them all as if they are one of their own family and nothing is too much trouble for the staff. The activities are carried out with lots of laughter and fun and mum was frequently taken out to play tennis, visits to the allotment and various other events. I would have no hesitation in recommending Admiral Jellicoe House to anyone.

Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she enjoyed with you. Following a stroke at the age of 89 she came to you quite a frail old lady and your love and encouragement gave her a new lease of life. She embraced every activity on offer and enjoyed the freedom from worry which is so often present in the elderly. Consequently we, her family, were free from worrying as she was so well cared for.

Families are included in events (Christmas lunch, Summer Garden Party to name but two) and are actively encouraged to be part of the Pembroke house family.

On the whole, the care given is good, but there is always room for improvement. Most of the staff are friendly and helpful. The home could be a little more feminine, as at the moment it seems very male-orientated.

An excellent care home!

Thank you ALL very much for making us feel like Mum and Dad are in a safe, caring, homely environment every day extremely grateful.

My wife and I visited our relation at Admiral Jellicoe House last week. Having visited there and other relatives in other care settings we can honestly say that we were delighted to see the high-quality provision at Admiral Jellicoe House. The staff are very helpful and friendly and it was evident that their caring role was much more than just a job. For elderly people the fact that the staff had a good command of spoken English is very important too. Very reassuring for us to know that although our relatives are hours away they are in an excellent facility and are very happy.

After a terrible experience at another local care home we have nothing but praise for Pembroke House. Our Dad has dementia and is not easy to care for. It has been an extremely difficult time for the family filled with guilt, emotion and constant worry. However, slowly but surely we have seen Dad become much calmer and pliable, though he still has his moments! The home is bright, clean and very calming. The staff are amazing; very attentive, patient and caring. They have a very personal touch and seem to have good relationships with all residents. There are lots of activities, the meals are of a high standard and the outside space is beautiful. I would highly recommend Pembroke House.

From the moment I walked through the front door of Pembroke House on the 3rd of May 2019 (just over five years ago now, as you will see) up until the present day (8th of May 2024) I have found a very caring and exceptional staff in every aspect. The carers, nurses, catering staff, domestic staff and of course, I must mention our very talented activity team, maintenance and gardeners. The gardens are always well cared for in any season of the year and are a delight to behold either from a wander out in the garden or a view from one of the windows. Of course, none of this would be possible without our wonderful home manager and her staff.