Care Homes Owned by The Royal Naval Benevolent Trust in Kent

Mum was moved from hospital into Pembroke House, but sadly passed away two days later. During these two days the care Mum received was great; everyone was so kind and caring and the nursing care was exactly as she needed. We were also treated with genuine care and kindness. I had really hoped that with this care Mum would fully recover and enjoy several more years in Pembroke House as it is such a wonderful care home. The staff are happy and enjoy looking after the residents which is clear to anyone visiting.

My Aunt has been very happy at Pembroke and loved staying there. Unfortunately recently she mental health has declined, but the staff understand her and try their best to keep her safe and feel loved. It hasn't been easy for anyone watching this decline but she has been treated the same with all staff treating her with the same compassion and care she has always got. We as a family couldn't wish better surroundings and care and thank all the staff for that.

There were a couple of initial issues with mum losing her teeth, glasses and hearing aid, but now that staff are aware of her tendency to hide things we believe all has been done to prevent this in the future. I do believe communication between the staff during change over could be improved and automatic changing doctors was an issue for us as we would have preferred for mum to stay with her present doctor this is ongoing. But, in all it's lovely.

Any concerns are usually dealt with quickly.

Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she enjoyed with you. Following a stroke at the age of 89 she came to you quite a frail old lady and your love and encouragement gave her a new lease of life. She embraced every activity on offer and enjoyed the freedom from worry which is so often present in the elderly. Consequently we, her family, were free from worrying as she was so well cared for.

Families are included in events (Christmas lunch, Summer Garden Party to name but two) and are actively encouraged to be part of the Pembroke house family.

On the whole, the care given is good, but there is always room for improvement. Most of the staff are friendly and helpful. The home could be a little more feminine, as at the moment it seems very male-orientated.

An excellent care home!

Thank you ALL very much for making us feel like Mum and Dad are in a safe, caring, homely environment every day extremely grateful.

After a terrible experience at another local care home we have nothing but praise for Pembroke House. Our Dad has dementia and is not easy to care for. It has been an extremely difficult time for the family filled with guilt, emotion and constant worry. However, slowly but surely we have seen Dad become much calmer and pliable, though he still has his moments! The home is bright, clean and very calming. The staff are amazing; very attentive, patient and caring. They have a very personal touch and seem to have good relationships with all residents. There are lots of activities, the meals are of a high standard and the outside space is beautiful. I would highly recommend Pembroke House.

From the moment I walked through the front door of Pembroke House on the 3rd of May 2019 (just over five years ago now, as you will see) up until the present day (8th of May 2024) I have found a very caring and exceptional staff in every aspect. The carers, nurses, catering staff, domestic staff and of course, I must mention our very talented activity team, maintenance and gardeners. The gardens are always well cared for in any season of the year and are a delight to behold either from a wander out in the garden or a view from one of the windows. Of course, none of this would be possible without our wonderful home manager and her staff.

Thank you from the whole family who were all also made so welcome when visiting.

My husband was looked after very well. All the staff were very lovely. He met some residents again and had good conversations and was very happy.

My aunt was a resident for 4 years before she sadly passed away peacefully at the care home. The staff were amazing for the time she spent at Pembroke House, they especially made her last few days comfortable and their care and compassion was outstanding. Thank you.

A special thanks to the manager who gave us all the support (hugs, tissues and, on one occasion, whiskey) we really needed.

The staff were very friendly and approachable. The care home was very clean, tidy and smelt beautiful. both relatives I visited looked well cared for and were happy. Staff spoke to both of them during the visit and were very kind and aware of their needs. I felt very reassured that my relatives were well cared for and that their needs were met physically and psychologically. Plenty of activities were in place for mental stimulation.

Pembroke House is a wonderful, caring home. All staff treat my mum with the greatest of respect and deliver personalised care. High nursing standards keep my mum safe, which is the greatest comfort to her family. I would thoroughly recommend Pembroke House as a first-class care home.

My mother has been with Pembroke House for nearly a year now, within this time Mum has been treated with lots of care and respect. Mum has come along a long way from where she was. Very grateful to Pembroke House for looking after my mum very well.

Very good place to live, carers and staff are all lovely. Food is good, all good!

My husband has been a resident at Pembroke House since April 2022 and I cannot overstate the care and attention he has received in that time. I am extremely grateful to have been able to get him a place there. The staff are second to none.