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Care Home Owned by The Royal Naval Benevolent Trust in Hampshire

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Royal Naval Benevolent Trust in Hampshire

Only the locations & reviews in Hampshire for The Royal Naval Benevolent Trust are showing below.

View the details of all 2 locations (with 62 reviews) owned by The Royal Naval Benevolent Trust

The Royal Naval Benevolent Trust Locations in Hampshire (1)

 - Browse 1 Care Home owned by The Royal Naval Benevolent Trust in Hampshire
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Admiral Jellicoe House
Locksway Road, Milton, Southsea PO4 8JW 
8.8 25 reviews
Admiral Jellicoe House, Southsea, Hampshire
"From the moment our father moved into Admiral Jellicoe House on his 90th birthday in 2025 we knew we'd made the best decision for him.…"   Read all 25 reviews
  • 66 Rooms
Location Type Care Home

Now open! Admiral Jellicoe House provides luxury in later life with resident-centred care and dedicated dementia support to Royal Navy and Royal Marine veterans and their spouses. The home accepts ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

The Royal Naval Benevolent Trust Reviews in Hampshire (25)

9.0

The Royal Naval Benevolent Trust has a Group Review Score of 9.0 (9.016) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Royal Naval Benevolent Trust must have a Review Score.

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Reviewer Connection to The Royal Naval Benevolent Trust
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Review of

Admiral Jellicoe House

from Stephen G (Son of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall service is of an excellent standard. I believe my father is well cared for and the staff always have his best interests are considered.
The entertainment is really good and certainly enjoyed by my father.
My only negative comment would be around communication between staff and relatives,
which could be more consistent.
Reply from Mel Holly, Registered Manager at Admiral Jellicoe HouseThank you for your lovely feedback. We're delighted to hear your father feels well cared for and enjoys the entertainment. We appreciate your comment about communication and will work on ensuring this is more consistent for families.
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Review of

Admiral Jellicoe House

from D S (Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with expectations, but wasn't sure how to mark food as sometimes it's good and sometimes not.
Reply from Mel Holly, Registered Manager at Admiral Jellicoe HouseThank you for your feedback.
We are consistently monitoring the quality of food and dining experience to ensure we are meeting expectations.
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Review of

Admiral Jellicoe House

from Paul O (Son of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment our father moved into Admiral Jellicoe House on his 90th birthday in 2025 we knew we'd made the best decision for him. From the guided tour we had with Gemma prior to dad moving in to our ongoing contact and experience with the team on Ganges floor we cannot fault a thing. Dad is no
longer mobile so extra effort is required on the behalf of staff to ensure his needs are met. Medical intervention, when needed, is prompt and effective, his room is spotlessly clean (thank you Ken!) and the programme of activities is comprehensive and always enjoyed by dad. We are so pleased that he now's considers AJH his home.
Reply from Mel Holly, Registered Manager at Admiral Jellicoe HouseThank you so much for the wonderful comments and feedback.
We are so pleased to hear this has been a positive experience.
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Review of

Admiral Jellicoe House

from Samantha E (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was a resident at JH from August 2025 until Dec 2025. Our father sadly passed away just before Christmas and we only wish he had become a resident sooner. As soon as we could see that dad was being looked after with care and respect our anxieties ebbed away. Our father had lewy body dementia
and as his daughters, the conflicting emotions you carry can be very overwhelming. We knew we had no choice but to put him in care, Jellicoe being our dad's choice as he was ex-navy. Though the visits were sometimes hard as dad could become agitated, the incredible carers would put our minds at ease. We could see first hand how well they looked after the residents on the Ganges floor. We always felt so humbled by the staff. The end of life care that dad received was exemplary. A very distressing time for us, but met with total respect and compassion. again, we were blown away by the staff who felt almost like family. We cannot recommend it enough.
Reply from Mel Holly, Registered Manager at Admiral Jellicoe HouseThank you so much for the wonderful compliments about your Fathers care at Admiral Jellicoe House. It was a great honour to care for your dear Father.
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Review of

Admiral Jellicoe House

from G K (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A welcome and warmth when you arrive makes an impression then the members of staff on so many levels go the extra mile to support the residents and visitors alike. A missing sock an accident a query all dealt with sincerely .Leaving a love one is tough but the care and opportunities given to the residents
goes way beyond any expectations. I would definitely be a resident myself .
Well done and many thanks for the love and care x
Reply from Mel Holly, Registered Manager at Admiral Jellicoe HouseMany thanks for your kind words in relation to Admiral Jellicoe Home and staff.
We appreciate your kind words.
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Review of

Admiral Jellicoe House

from Kirsty M (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
The carers are amazing, friendly, made everyone welcome and help in any way. Building beautiful and clean, food good. Dad moved in July 2024 straight from home. May 2025 new manager who we had not met, OVER THE PHONE said they wanted my dad to leave as they could no longer meet his care needs. She said
that the staff were not trained in specialist dementia care which dad needed. We were told he had violent outbursts and fighting and kicking people, we had never been notified of any of these issues, by the manager old or new and sounded nothing like my dad. Only issue we'd been told was dad having several falls, none witnessed by staff- sent to hospital twice with no coat or shoes in Nov. We explained to the manager would be upsetting for him to move after 12mths as it was all he knew, her reply "he will be fine" Moved dad in July and he dies in August age 72 Not blaming AJ but my dad was so confused and didn't understand what happened. Sadly management let this home down massively.
Reply from Mel Holly, Home Manager at Admiral Jellicoe HouseWe extend our sincere condolences to you and your family for your loss and thank you for your kind words about Admiral Jellicoe House and our carers.
We are sorry your recent experience did not fully meet expectations. The new Manager and team provided ongoing support once it became clear your father's needs required specialist dementia care. During this time, we focused on his comfort and wellbeing and aimed to support you through a very difficult period, without any pressure to make decisions.
We recognise there were gaps in communication with your family and are committed to learning from this to strengthen how we share information and address concerns promptly.
Thank you for your feedback-it helps us improve our support for residents and their families.
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Review of

Admiral Jellicoe House

from Christine K (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Admiral Jellicoe House for nearly 2 years. I can honestly say that she couldn't have been in a better place. The facilities can't be faulted and there is plenty of space to wander both inside and in the garden. What makes Admiral Jellicoe House special though is the standard
of care given. The staff, without exception, are wonderful. They know the residents so very well and are genuinely caring and compassionate. They treat them all as if they are one of their own family and nothing is too much trouble for the staff. The activities are carried out with lots of laughter and fun and mum was frequently taken out to play tennis, visits to the allotment and various other events. I would have no hesitation in recommending Admiral Jellicoe House to anyone.
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Review of

Admiral Jellicoe House

from H D (Relative of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visited our relation at Admiral Jellicoe House last week. Having visited there and other relatives in other care settings we can honestly say that we were delighted to see the high-quality provision at Admiral Jellicoe House. The staff are very helpful and friendly and it was evident that
their caring role was much more than just a job. For elderly people the fact that the staff had a good command of spoken English is very important too. Very reassuring for us to know that although our relatives are hours away they are in an excellent facility and are very happy.
Reply from Jade Delaney, Home Manager at Admiral Jellicoe HouseThank you for your kind words, I will pass them on to the team.
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Review of

Admiral Jellicoe House

from Antony B (Son of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Admiral Jellicoe House has been a fantastic home for my mother since she arrived last April. She feels safe, well looked after and feels at ‘home’. The staff have been first class treating her with complete respect and dignity. Nothing has been too much trouble to deal with her needs. I cannot fault
the home. They have taken so much worry away from my mother and we are so grateful.
Reply from Jade Delaney, Home Manager at Admiral Jellicoe HouseThank you so much for your kind words! we really appreciate it! I will pass it on to the team!
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Review of

Admiral Jellicoe House

from Diane B (Daughter-in-law of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There came a time when we had to choose to find a home for my mother-in-law, this was not easy at all. From the moment we made contact with Admiral Jellicoe they have been nothing but brilliant.
It is beautiful and clean and all the staff we have met have been full of kindness and care.
The entertainment
lady takes time and never gives up asking anyone to join in.
Also, a member of staff who looks after my mother-in-law has taken time to get to know her and is truly invested in her as a person.
We cannot tell you how amazing Admiral Jellicoe House is!
Reply from Jade Delaney, Home Manager at Admiral Jellicoe HouseThank you so much for your lovely review Diane, we really appreciate it and I will pass this on to our teams.
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Review of

Admiral Jellicoe House

from H B (Granddaughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always so impressed when I visit Admiral Jellicoe to see my grandmother. The environment is always so clean and tidy, it is a really welcoming place to live. It was a major transition for my grandmother to move into a care environment, but the team at Admiral Jellicoe have been amazing at making
the transition into her next chapter as smooth as possible. When it was her 90th birthday party the team really did make it special, the catering department made the most incredible cake and it felt such a special time!
Reply from Jade Delaney, Home Manager at Admiral Jellicoe HouseThank you so much for your kind words, I will be sure to pass them on to the team.
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Review of

Admiral Jellicoe House

from A P (Niece of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed three lovely days with my uncle. It was a short visit because I come from abroad. Each time, it was easy for me to book myself in for lunch and to have the use of a wheelchair for my uncle, so we had several outings together. The premises are spotlessly clean, and the staff were always friendly
and caring, as well as reactive to any requests. I am grateful to all the staff for looking after him so well.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you so much for your kind words; I will pass them onto the team.
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Review of

Admiral Jellicoe House

from Ali G (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a tough decision to put Dad into care. We found Admiral Jellicoe House and could not have been happier. Dad was resident number 4 (June 2022). He was so happy to be there with fellow ‘ganges’ boys and ex-Naval personnel.
Initially, there were some teething problems, but they now have an excellent
team who work hard to ensure that their residents and their families are well taken care of. The management are approachable, whatever your concerns and where able, they are addressed. There are various rooms for the residents to come together, tea room, garden room, cinema, bar and library together with the sunny garden (weather permitting) and of course the interactive boat.
The care team and nurses are responsive and caring and show genuine empathy towards both residents and family members, the domestic team work extremely hard to keep it exceptionally clean and tidy.
Sadly, Dad recently passed away, I cannot thank the staff at all levels for the care and compassion they showed to Dad and our family.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you for your kind words. I will pass on to the teams.
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Review of

Admiral Jellicoe House

from J F (Mother of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my nursing career as an RGN for many years, I have worked in quite a few care homes.
My husband and I were very reluctant and apprehensive for our son to go into care due to our ages. Unfortunately, this became necessary.
He is a former Royal Marine who is seriously head injured.
Admiral Jellicoe
House was our first and only choice, and we were delighted when he was selected as one of the first residents last year.
This Royal Navy Benevolence Trust Home, in my professional opinion, is exceptional. The staff, from the home manager, the nurses, the carers and the ancillary staff, are excellent.
My husband and I are relieved and happy that our dear son is in your care. Most importantly, he is very content.
We are relaxed in the knowledge that everything is in good order.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you so much for your lovely review. We really appreciate the kind words. Kind Regards.
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Review of

Admiral Jellicoe House

from L R (Son of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Admiral Jellicoe House in August 2022 when there were only eight residents. Although it was a new build it was well layout and the decoration was good. The staff at the time were very happy with any enquiries. Since the home has filled up more the number of staff has increased and
all the staff I have dealt with have been approachable, polite and very useful. Also as Admiral Jellicoe House has employed its own staff it has been better for the residents because they get used to talking and dealing with the same staff. I have been very pleased with the quality of care that my mother has received. Keep up the good work.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you very much for your kind words. I will pass it onto the teams.
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Review of

Admiral Jellicoe House

from Sue H (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was one of the first residents to move into this brand-new home, from day one she was made very welcomed by the management and staff teams. She has been happy in this home, compared with the previous homes. The staff team are very supportive, my mother is now unable to walk, so is hoisted
daily, the staff team try to involve my mother in daily activities, when she is willing. If she does not want to leave her room, they try to bring the activity to her. The facilities are excellent, the food looks lovely, the environment is excellent. One year on, my mother is still happy with the home, the regular monthly relative meetings are very helpful, the monthly email newsletter, activity sheets and menus are great to receive as a relative.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you for your kind words. I will ensure that they are passed onto the team. Thank you.
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Review of

Admiral Jellicoe House

from L H (Wife of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband became a resident in August 2022. Initially, there were some teething problems but they now have an excellent team who work hard to ensure that their residents and their families are well taken care of, my husband seems to have settled very well since becoming a resident. All the staff bend
over backwards to support the residents and their families. Unfortunately, my husband is unable to be at home but Admiral Jellicoe House is the next best thing. Thank you to all the staff.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you very much. Those are lovely words, we appreciate it. Thank you.
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Review of

Admiral Jellicoe House

from Sarah H (Daughter of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is still in the process of settling in and is working extremely hard to obtain high standards. While there have been some teething problems, the management is receptive to feedback and quick to make improvements. The care team and nurses are responsive, caring and show genuine empathy towards
both the residents and family members. The facilities are amazing, and the domestic team work extremely hard to keep it exceptionally clean and tidy. Although there is room for improvement in communication and protocols, I am confident that with time, I will be able to give the home an excellent rating overall. I am very happy with the care my dad receives and look forward to seeing the small improvements required for me to give an excellent overall.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you for your comments and suggestions for improvements. We are committed to ensuring high level of care for our residents and receiving the feedback is priceless to continue to improve. Thank you.
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Review of

Admiral Jellicoe House

from K K (Wife of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was accepted and moved into Admiral Jellicoe House in July 2022 and we have been grateful foe everything done for his comfort. He has been very contented and happy and we have no issues as his various problems have been dealt with.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you for your very kind words. I will pass them all onto the teams.
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Review of

Admiral Jellicoe House

from H W (Daughter of Resident) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so grateful for Admiral Jellicoe House and the care and support they provide to my father, but also to us as his family. The standard of accommodation is excellent, and the staff are professional, friendly and caring. They really consider the needs of the individual and consistently strive
to ensure the best-lived experience for all the residents.
Reply from Jade Delaney, Deputy Home Manager at Admiral Jellicoe HouseThank you so much for your kind words. I will ensure that they are passed on to the teams. Kind Regards
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