Admiral Jellicoe House

Mum has been a resident for two years. The care she receives is very good. If she becomes ill they are on it so quick consulting doctors but at the same time respecting her wishes. She is treated with respect by all and has a full life in the home. The entertainment program is excellent. The staff try hard to treat each resident as individuals and respect their wishes.

Celia has advanced Alzheimer's and she is looked wonderfully by all the staff. I had a stroke in 2022 and was unable to look after her in the way she needed. I visit Sun, Tue, Friday each week. She still recognises me. The care staff are fantastic.

I have been a volunteer for over a year now and everytime I go in AJH im greeted with smiles and warmth from everyone staff and residents it really is a special place that as far as I can see is ran with the residents well being and welfare top priority as an ex serviceman myself if I ever needed a care home AJH would be top of my wish list a truly special place ran by special people for special people.

Such a fantastic place. The staff are extremely welcoming and caring. It has a real family atmosphere. Lots of activities for those that want things to do. Weekly program of events. Strong naval connection with regular visits from serving personnel. Rooms are personalised to feel like home. They have a NAAFI, bar, cinema as well as beautiful ground and garden. Regular hairdressing and nail professionals attend to provide the residents with services. Visitors welcome day and night. Very good communication with staff and next of kin. My relative is thriving under their care and we feel happy that he is receiving the dementia care that he needs in a homely environment. We are so glad the RNBT opened this facility in the navy's home city and are looking after their own with care and compassion.

Mum has been a resident here for around 4 years now. She has end stage dementia. The home is beautiful. Staff are lovely and very caring. When she first moved there I was cautious as we had a very bad experience with a previous home and still coming to terms for her going Into one in the first place. There was a few staff that I felt didn't listen or try to understand at first which was very frustrating but I've since felt since those staff have left that the current staff are very understanding and listen carefully to any concerns. They could improve with their documentation as most places could as stories get muddled if information is not fed back to me straight away. Communication is also a weaker strength but they are trying to be better at this. Overall I'm very happy my mum is here and can trust them to provide her with care. They are responsive and well led and I'm convinced her being there is how she's still alive. I wouldn't recommend anywhere else

Couldn't be more satisfied.

The quality of care is excellent. There is always something going on. The fact that the residents have a choice of menu, when they want to eat, when they get up in fact they are given a choice whenever possible. The staff are very friendly and take great care of the service users. There is always a happy atmosphere and visitors are welcome at any time. The standard is so much higher than many other homes I have seen .

Mum has Alzheimer's and moved into this care home in June 2026. Our overall experience has been excellent. It is a modern, purpose-built home with a bright, welcoming and stimulating environment. Our first impressions during our guided tour with Gemma were extremely positive, with everyone we met making the effort to greet us with a smile. When Mum moved in, the care team were incredibly kind and supportive, helping her settle into her new home. They are genuinely caring and compassionate, taking time to engage with Mum and always treating her with kindness, patience and dignity. There is a great range of activities, and the team make a real effort to encourage residents to get involved. It has been wonderful to see Mum taking part and clearly enjoying herself. The boat trip and café visit have been particular highlights. As we don't live locally, it gives us enormous peace of mind knowing that Mum is happy, safe and being so well cared for. We are very grateful to the whole team.

The care on Dad's floor is brilliant concidering the many accidents which occur. The care & contact is an extension of family couldn't ask for more.

Overall I really enjoyed my restful stay and felt comfortable within the home.

My only negative comment would be around communication between staff and relatives, which could be more consistent.

I am very pleased with expectations, but wasn't sure how to mark food as sometimes it's good and sometimes not.

From the moment our father moved into Admiral Jellicoe House on his 90th birthday in 2025 we knew we'd made the best decision for him. From the guided tour we had with Gemma prior to dad moving in to our ongoing contact and experience with the team on Ganges floor we cannot fault a thing. Dad is no longer mobile so extra effort is required on the behalf of staff to ensure his needs are met. Medical intervention, when needed, is prompt and effective, his room is spotlessly clean (thank you Ken!) and the programme of activities is comprehensive and always enjoyed by dad. We are so pleased that he now's considers AJH his home.

Our father was a resident at JH from August 2025 until Dec 2025. Our father sadly passed away just before Christmas and we only wish he had become a resident sooner. As soon as we could see that dad was being looked after with care and respect our anxieties ebbed away. Our father had lewy body dementia and as his daughters, the conflicting emotions you carry can be very overwhelming. We knew we had no choice but to put him in care, Jellicoe being our dad's choice as he was ex-navy. Though the visits were sometimes hard as dad could become agitated, the incredible carers would put our minds at ease. We could see first hand how well they looked after the residents on the Ganges floor. We always felt so humbled by the staff. The end of life care that dad received was exemplary. A very distressing time for us, but met with total respect and compassion. again, we were blown away by the staff who felt almost like family. We cannot recommend it enough.

The carers are amazing, friendly, made everyone welcome and help in any way. Building beautiful and clean, food good. Dad moved in July 2024 straight from home. May 2025 new manager who we had not met, OVER THE PHONE said they wanted my dad to leave as they could no longer meet his care needs. She said that the staff were not trained in specialist dementia care which dad needed. We were told he had violent outbursts and fighting and kicking people, we had never been notified of any of these issues, by the manager old or new and sounded nothing like my dad. Only issue we'd been told was dad having several falls, none witnessed by staff- sent to hospital twice with no coat or shoes in Nov. We explained to the manager would be upsetting for him to move after 12mths as it was all he knew, her reply "he will be fine" Moved dad in July and he dies in August age 72 Not blaming AJ but my dad was so confused and didn't understand what happened. Sadly management let this home down massively.

My mum was a resident at Admiral Jellicoe House for nearly 2 years. I can honestly say that she couldn't have been in a better place. The facilities can't be faulted and there is plenty of space to wander both inside and in the garden. What makes Admiral Jellicoe House special though is the standard of care given. The staff, without exception, are wonderful. They know the residents so very well and are genuinely caring and compassionate. They treat them all as if they are one of their own family and nothing is too much trouble for the staff. The activities are carried out with lots of laughter and fun and mum was frequently taken out to play tennis, visits to the allotment and various other events. I would have no hesitation in recommending Admiral Jellicoe House to anyone.

My wife and I visited our relation at Admiral Jellicoe House last week. Having visited there and other relatives in other care settings we can honestly say that we were delighted to see the high-quality provision at Admiral Jellicoe House. The staff are very helpful and friendly and it was evident that their caring role was much more than just a job. For elderly people the fact that the staff had a good command of spoken English is very important too. Very reassuring for us to know that although our relatives are hours away they are in an excellent facility and are very happy.

Admiral Jellicoe House has been a fantastic home for my mother since she arrived last April. She feels safe, well looked after and feels at ‘home’. The staff have been first class treating her with complete respect and dignity. Nothing has been too much trouble to deal with her needs. I cannot fault the home. They have taken so much worry away from my mother and we are so grateful.

We cannot tell you how amazing Admiral Jellicoe House is!

I am always so impressed when I visit Admiral Jellicoe to see my grandmother. The environment is always so clean and tidy, it is a really welcoming place to live. It was a major transition for my grandmother to move into a care environment, but the team at Admiral Jellicoe have been amazing at making the transition into her next chapter as smooth as possible. When it was her 90th birthday party the team really did make it special, the catering department made the most incredible cake and it felt such a special time!