Built as an orphanage in the 1920s, Pembroke House was converted into a residential home in 1952, supporting older members of the Royal Navy family. In 2002 and 2012 it was substantially extended and modernised to become the fine care home that it is today.
The home prides itself on high quality care in an exceptional environment, combined with a healthy respect for the customs and traditions of the Royal...
Built as an orphanage in the 1920s, Pembroke House was converted into a residential home in 1952, supporting older members of the Royal Navy family. In 2002 and 2012 it was substantially extended and modernised to become the fine care home that it is today.
The home prides itself on high quality care in an exceptional environment, combined with a healthy respect for the customs and traditions of the Royal Navy. It provides a welcoming and caring extended family atmosphere – a real ‘home from home’.
Staff provide care and support to the highest standards in a bright and welcoming environment. Residents’ needs are paramount and carefully considered in choosing personal programmes of individual care.
The home can accommodate up to 55 residents, with full nursing care available for approximately one third of that number. The Trust is committed to a programme of continual improvement, and has won a coveted ‘Good’ assessment from the Care Quality Commission after the most recent inspection in August 2021.
Our fees are based on an individuals cost of care.
Contact Pembroke House to confirm what's included and get a personalised quote:
Pembroke House has a Review Score of 8.8 (8.843) out of 10, based on 10 reviews in the last 2 years.
Over all time Pembroke House has 39 reviews.
Pembroke have now been issued...
This overhaul is exactly what the home needed.
The CQC has issued a Regulation 12 Warning Notice following an inspection in June 2026. The primary concerns relate to medicines ordering and storage processes, not individual residents failing to receive medication. Problems with...
Thank you for your kind words about the staff at Pembroke House.We are committed to sustained improvement, working openly with CQC, staff, residents and families.
Mum was moved from hospital into Pembroke House, but sadly passed away two days later. During these two days the care Mum received was great; everyone was so kind and caring and the nursing care was exactly as she needed. We were also treated with genuine care and kindness. I had really hoped that...
Mum was moved from hospital into Pembroke House, but sadly passed away two days later. During these two days the care Mum received was great; everyone was so kind and caring and the nursing care was exactly as she needed. We were also treated with genuine care and kindness. I had really hoped that with this care Mum would fully recover and enjoy several more years in Pembroke House as it is such a wonderful care home. The staff are happy and enjoy looking after the residents which is clear to anyone visiting.
My Aunt has been very happy at Pembroke and loved staying there. Unfortunately recently she mental health has declined, but the staff understand her and try their best to keep her safe and feel loved. It hasn't been easy for anyone watching this decline but she has been treated the same with all...
My Aunt has been very happy at Pembroke and loved staying there. Unfortunately recently she mental health has declined, but the staff understand her and try their best to keep her safe and feel loved. It hasn't been easy for anyone watching this decline but she has been treated the same with all staff treating her with the same compassion and care she has always got. We as a family couldn't wish better surroundings and care and thank all the staff for that.
Mum has dementia and was welcomed to Pembroke house in November 25. She had spent time in a previous care home but we opted for Pembroke due to it's overall prefered atmosphere. They provide good sized rooms with ensuite toilet and washing facilities, the home is clean and does not have that usual...
There were a couple of initial issues with mum losing her teeth, glasses and hearing aid, but now that staff are aware of her tendency to hide things we believe all has been done to prevent this in the future. I do believe communication between the staff during change over could be improved and automatic changing doctors was an issue for us as we would have preferred for mum to stay with her present doctor this is ongoing. But, in all it's lovely.
All the staff are kind and compassionate and they have quickly got to know how to respond to his individual needs and how to...
Any concerns are usually dealt with quickly.
Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she enjoyed with you. Following a stroke at the age of 89 she came to you quite a frail old lady and your love and encouragement gave her a new lease of life. She...
Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she enjoyed with you. Following a stroke at the age of 89 she came to you quite a frail old lady and your love and encouragement gave her a new lease of life. She embraced every activity on offer and enjoyed the freedom from worry which is so often present in the elderly. Consequently we, her family, were free from worrying as she was so well cared for.
What Pembroke House do is extend that compassion and kindness...
Families are included in events (Christmas lunch, Summer Garden Party to name but two) and are actively encouraged to be part of the Pembroke house family.
Thank you. It is always lovely to see the family and friends of our residents enjoying the many social events we are able to offer with their loved ones.
On the whole, the care given is good, but there is always room for improvement. Most of the staff are friendly and helpful. The home could be a little more feminine, as at the moment it seems very male-orientated.
On the whole, the care given is good, but there is always room for improvement. Most of the staff are friendly and helpful. The home could be a little more feminine, as at the moment it seems very male-orientated.
Thank you. Any suggestions from family and friends on how we can improve our services are greatly appreciated.
My mother has been a resident for just over a year now, following a period of respite care. Pembroke House's staff have been so good with her, she has improved in her health and is actively engaged in many activities, which she enjoys. It feels as if she is living with a family, not in a care...
An excellent care home!
It is a pleasure having Mum onboard. We appreciate how helpful she is around the home and how welcoming she is to new residents.
The staff at Pembroke House provide thorough encouragement support and kindness at all times and all staff are very approachable and positive...
Thank you ALL very much for making us feel like Mum and Dad are in a safe, caring, homely environment every day extremely grateful.
Thank you for your kind words. It is lovely to see Mum and Dad enjoying life together once again.
After a terrible experience at another local care home we have nothing but praise for Pembroke House. Our Dad has dementia and is not easy to care for. It has been an extremely difficult time for the family filled with guilt, emotion and constant worry. However, slowly but surely we have seen Dad...
After a terrible experience at another local care home we have nothing but praise for Pembroke House. Our Dad has dementia and is not easy to care for. It has been an extremely difficult time for the family filled with guilt, emotion and constant worry. However, slowly but surely we have seen Dad become much calmer and pliable, though he still has his moments! The home is bright, clean and very calming. The staff are amazing; very attentive, patient and caring. They have a very personal touch and seem to have good relationships with all residents. There are lots of activities, the meals are of a high standard and the outside space is beautiful. I would highly recommend Pembroke House.
From the moment I walked through the front door of Pembroke House on the 3rd of May 2019 (just over five years ago now, as you will see) up until the present day (8th of May 2024) I have found a very caring and exceptional staff in every aspect. The carers, nurses, catering staff, domestic staff...
From the moment I walked through the front door of Pembroke House on the 3rd of May 2019 (just over five years ago now, as you will see) up until the present day (8th of May 2024) I have found a very caring and exceptional staff in every aspect. The carers, nurses, catering staff, domestic staff and of course, I must mention our very talented activity team, maintenance and gardeners. The gardens are always well cared for in any season of the year and are a delight to behold either from a wander out in the garden or a view from one of the windows. Of course, none of this would be possible without our wonderful home manager and her staff.
Thank you. It has been a pleasure to have you onboard these last 5 years.
From the day she arrived, initially for rehab and subsequently as a resident, she was made welcome, received...
Thank you from the whole family who were all also made so welcome when visiting.
My husband was looked after very well. All the staff were very lovely. He met some residents again and had good conversations and was very happy.
My husband was looked after very well. All the staff were very lovely. He met some residents again and had good conversations and was very happy.
Thank you so much for your positive review, it is much appreciated and I will share this with staff. I am delighted that your husband was very happy and was also able to meet up with some of the residents again. At Pembroke House, our aim is to make this a place where people feel cared for and...
Thank you so much for your positive review, it is much appreciated and I will share this with staff. I am delighted that your husband was very happy and was also able to meet up with some of the residents again. At Pembroke House, our aim is to make this a place where people feel cared for and safe. Relatives and friends are part of the resident's life/history so they also need to have a positive experience. All feedback is appreciated so that we can continue to grow, thrive and enhance the resident's wellbeing.
My aunt was a resident for 4 years before she sadly passed away peacefully at the care home. The staff were amazing for the time she spent at Pembroke House, they especially made her last few days comfortable and their care and compassion was outstanding. Thank you.
My aunt was a resident for 4 years before she sadly passed away peacefully at the care home. The staff were amazing for the time she spent at Pembroke House, they especially made her last few days comfortable and their care and compassion was outstanding. Thank you.
Thank you for these kind words. Our aim is to treat everyone with dignity, respect, and compassion; this includes their loved ones.
A special thanks to the manager who gave us all the support (hugs, tissues...
A special thanks to the manager who gave us all the support (hugs, tissues and, on one occasion, whiskey) we really needed.
Thank you very much for these kind words. We aim to support everyone with care and compassion; including residents' family and loved ones. You are part of your father's history and supporting you is important to us. You are all part of the Pembroke Family.
The staff were very friendly and approachable. The care home was very clean, tidy and smelt beautiful. both relatives I visited looked well cared for and were happy. Staff spoke to both of them during the visit and were very kind and aware of their needs. I felt very reassured that my relatives...
The staff were very friendly and approachable. The care home was very clean, tidy and smelt beautiful. both relatives I visited looked well cared for and were happy. Staff spoke to both of them during the visit and were very kind and aware of their needs. I felt very reassured that my relatives were well cared for and that their needs were met physically and psychologically. Plenty of activities were in place for mental stimulation.
Thank you for your lovely comments. This is home to our residents so we like to keep it as 'homely' as possible. Every one is an individual and we treat them as such, with dignity, compassion, and respect. I will pass these comments on to the staff.
Pembroke House is a wonderful, caring home. All staff treat my mum with the greatest of respect and deliver personalised care. High nursing standards keep my mum safe, which is the greatest comfort to her family. I would thoroughly recommend Pembroke House as a first-class care home.
Pembroke House is a wonderful, caring home. All staff treat my mum with the greatest of respect and deliver personalised care. High nursing standards keep my mum safe, which is the greatest comfort to her family. I would thoroughly recommend Pembroke House as a first-class care home.
Here at Pembroke House our residents are at the heart of everything; this is their home, not ours. Our aim is to treat everyone with dignity and respect that they rightly deserve.
My mother has been with Pembroke House for nearly a year now, within this time Mum has been treated with lots of care and respect. Mum has come along a long way from where she was. Very grateful to Pembroke House for looking after my mum very well.
My mother has been with Pembroke House for nearly a year now, within this time Mum has been treated with lots of care and respect. Mum has come along a long way from where she was. Very grateful to Pembroke House for looking after my mum very well.
Very good place to live, carers and staff are all lovely. Food is good, all good!
Very good place to live, carers and staff are all lovely. Food is good, all good!
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Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 54 Single Rooms.
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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