






Built as an orphanage in the 1920s, Pembroke House was converted into a residential home in 1952, supporting older members of the Royal Navy family. In 2002 and 2012 it was substantially extended and modernised to become the fine care home that it is today.
The home prides itself on high quality care in an exceptional environment, combined with a healthy respect for the customs and traditions of the Royal...
Care Provided by Pembroke House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Our fees are based on an individuals cost of care.
Contact Pembroke House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
Good to Know
Group / Owner
- The Royal Naval Benevolent Trust
- Voluntary / Not for Profit Owned
Person in charge
- Zoe Oakley (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
- Ex Royal Naval & Royal Marines & wives and widows of
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (54)
Visiting
- Pembroke House has an open door policy. The home is continuously reviewing safety measures to ensure to adhere to Government guidance as it is published. Pembroke House is open for visitations of its residents. If looking to find a Nursing or residential home for a family member or loved one, please call, or email the Home to make an appointment. Please do not hesitate to contact the home with any questions.
Parking
- Car park at the side of the building which can be accessed via intercom. There is also free street parking outside the Home, but please be mindful of neighbours.
Pembroke House Reviews (38)
Pembroke House has a Review Score of 9.2 (9.221) out of 10, based on 10 reviews in the last 2 years.
Over all time Pembroke House has 38 reviews.
Mum was moved from hospital into Pembroke House, but sadly passed away two days later. During these two days the care Mum received was great; everyone was so kind and caring and the nursing care was exactly as she needed. We were also treated with genuine care and kindness. I had really hoped that with this care Mum would fully recover and enjoy several more years in Pembroke House as it is such a wonderful care home. The staff are happy and enjoy looking after the residents which is clear to anyone visiting.
My Aunt has been very happy at Pembroke and loved staying there. Unfortunately recently she mental health has declined, but the staff understand her and try their best to keep her safe and feel loved. It hasn't been easy for anyone watching this decline but she has been treated the same with all staff treating her with the same compassion and care she has always got. We as a family couldn't wish better surroundings and care and thank all the staff for that.
There were a couple of initial issues with mum losing her teeth, glasses and hearing aid, but now that staff are aware of her tendency to hide things we believe all has been done to prevent this in the future. I do believe communication between the staff during change over could be improved and automatic changing doctors was an issue for us as we would have preferred for mum to stay with her present doctor this is ongoing. But, in all it's lovely.
All the staff are kind and compassionate and they have quickly got to know how to respond to his individual needs and how to deal with his changing moods and behaviour.
Any concerns are usually dealt with quickly.
Having been a resident with you for ten years my aunt sadly didn't quite make her hundredth birthday. What a fantastic ten years she enjoyed with you. Following a stroke at the age of 89 she came to you quite a frail old lady and your love and encouragement gave her a new lease of life. She embraced every activity on offer and enjoyed the freedom from worry which is so often present in the elderly. Consequently we, her family, were free from worrying as she was so well cared for.
What Pembroke House do is extend that compassion and kindness to family be that husbands or wives of resident or children (albeit old children!).
The home is spotlessly clean. The breakfast, lunch and dinners are perfect for my dad.
Families are included in events (Christmas lunch, Summer Garden Party to name but two) and are actively encouraged to be part of the Pembroke house family.
Thank you. It is always lovely to see the family and friends of our residents enjoying the many social events we are able to offer with their loved ones.
On the whole, the care given is good, but there is always room for improvement. Most of the staff are friendly and helpful. The home could be a little more feminine, as at the moment it seems very male-orientated.
Thank you. Any suggestions from family and friends on how we can improve our services are greatly appreciated.
An excellent care home!
It is a pleasure having Mum onboard. We appreciate how helpful she is around the home and how welcoming she is to new residents.
The staff at Pembroke House provide thorough encouragement support and kindness at all times and all staff are very approachable and positive whenever queries questions or help is required for us as family members.
Keep up the good work!
Thank you ALL very much for making us feel like Mum and Dad are in a safe, caring, homely environment every day extremely grateful.
Thank you for your kind words. It is lovely to see Mum and Dad enjoying life together once again.
After a terrible experience at another local care home we have nothing but praise for Pembroke House. Our Dad has dementia and is not easy to care for. It has been an extremely difficult time for the family filled with guilt, emotion and constant worry. However, slowly but surely we have seen Dad become much calmer and pliable, though he still has his moments! The home is bright, clean and very calming. The staff are amazing; very attentive, patient and caring. They have a very personal touch and seem to have good relationships with all residents. There are lots of activities, the meals are of a high standard and the outside space is beautiful. I would highly recommend Pembroke House.
From the moment I walked through the front door of Pembroke House on the 3rd of May 2019 (just over five years ago now, as you will see) up until the present day (8th of May 2024) I have found a very caring and exceptional staff in every aspect. The carers, nurses, catering staff, domestic staff and of course, I must mention our very talented activity team, maintenance and gardeners. The gardens are always well cared for in any season of the year and are a delight to behold either from a wander out in the garden or a view from one of the windows. Of course, none of this would be possible without our wonderful home manager and her staff.
Thank you. It has been a pleasure to have you onboard these last 5 years.
From the day she arrived, initially for rehab and subsequently as a resident, she was made welcome, received fantastic care and was shown total respect.
I cannot thank every member of staff, from gardener to manager, for making Mum's time at Pembroke so enjoyable.
Thank you from the whole family who were all also made so welcome when visiting.
My husband was looked after very well. All the staff were very lovely. He met some residents again and had good conversations and was very happy.
Thank you so much for your positive review, it is much appreciated and I will share this with staff. I am delighted that your husband was very happy and was also able to meet up with some of the residents again. At Pembroke House, our aim is to make this a place where people feel cared for and...
My aunt was a resident for 4 years before she sadly passed away peacefully at the care home. The staff were amazing for the time she spent at Pembroke House, they especially made her last few days comfortable and their care and compassion was outstanding. Thank you.
Thank you for these kind words. Our aim is to treat everyone with dignity, respect, and compassion; this includes their loved ones.
My father was accepted into Pembroke for respite care and ultimately residential.
A special thanks to the manager who gave us all the support (hugs, tissues and, on one occasion, whiskey) we really needed.
Thank you very much for these kind words. We aim to support everyone with care and compassion; including residents' family and loved ones. You are part of your father's history and supporting you is important to us. You are all part of the Pembroke Family.
The staff were very friendly and approachable. The care home was very clean, tidy and smelt beautiful. both relatives I visited looked well cared for and were happy. Staff spoke to both of them during the visit and were very kind and aware of their needs. I felt very reassured that my relatives were well cared for and that their needs were met physically and psychologically. Plenty of activities were in place for mental stimulation.
Thank you for your lovely comments. This is home to our residents so we like to keep it as 'homely' as possible. Every one is an individual and we treat them as such, with dignity, compassion, and respect. I will pass these comments on to the staff.
Pembroke House is a wonderful, caring home. All staff treat my mum with the greatest of respect and deliver personalised care. High nursing standards keep my mum safe, which is the greatest comfort to her family. I would thoroughly recommend Pembroke House as a first-class care home.
Here at Pembroke House our residents are at the heart of everything; this is their home, not ours. Our aim is to treat everyone with dignity and respect that they rightly deserve.
My mother has been with Pembroke House for nearly a year now, within this time Mum has been treated with lots of care and respect. Mum has come along a long way from where she was. Very grateful to Pembroke House for looking after my mum very well.
Very good place to live, carers and staff are all lovely. Food is good, all good!
My husband has been a resident at Pembroke House since April 2022 and I cannot overstate the care and attention he has received in that time. I am extremely grateful to have been able to get him a place there. The staff are second to none.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pembroke House.
There are no upcoming events for Pembroke House.
Awards / Recognitions (1)
- 17 Jun 2025Recipient: Pembroke House
Accreditations
There are no accreditations posted yet for Pembroke House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Pembroke House
What types of Care is Pembroke House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pembroke House have?
There are 54 Single Rooms.
What are the Facilities & Services at Pembroke House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pembroke House to the centre of Gillingham?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pembroke House to verify any information. View our terms and conditions. Pembroke House has an Enhanced Service -more info.