Coxwell Hall & Mews Nursing Home

Fernham Road, Faringdon SN7 7LB

Located within a short distance from the historic market town of Faringdon and nestled within the beautiful surroundings of the Oxfordshire countryside, Coxwell Hall has been carefully and tastefully decorated whilst retaining the elegance and charm of a 19th Century Grade II listed home, offering elegant surroundings and excellent facilities for the elderly suffering with memory loss conditions. Coxwell Hall practices person centred care for older people who suffer with memory loss conditions, encouraging residents to feel they are still in control of their own lives.

Person in charge: Su Marin (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour

Admission Information: Holistic assessment prior to admission. Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Coxwell Hall & Mews Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Coxwell Hall & Mews Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Coxwell Hall & Mews Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.655 for Coxwell Hall & Mews Nursing Home is calculated as follows: ( (112 Excellents x 5) + (54 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 168 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.402 Points relating to the number of positive Reviews for Coxwell Hall & Mews Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13.2 Target = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Coxwell Hall & Mews Nursing Home has a Review Score of 8.1 (8.057) from 14 Reviews


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coxwell Hall & Mews Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Coxwell Hall & Mews Nursing Home

  • Daughter of Resident/Service User
    8
  • Wife of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Excellent care and love was given to our mum during the last 18 months of her life. She felt very much part of a family at Coxwell Hall and regarded it as a home. This was in no small measure due to the skill, kindness and expertise of all the staff. We also felt very cared for - as her children.

End of life care was excellent.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Su Marin, Manager at Coxwell Hall & Mews Nursing Home responded to this review on 12 Dec 2017:

Thank you for a wonderful review. It was a pleasure having your Mum live with us at Coxwell. The staff have fond memories of your Mum and the family visiting, thank you for the beautiful flowers, they were really appreciated.

I was very impressed on my first visit to the above nursing home and was confident my husband would be in good hands.

This proved to be right, the tenderness and dedication towards all the residents was second to none. My husband's residency was quite short but he was extremely well cared for. Such happy and patient staff. Wonderful for all the residents.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Susan Marin, Home Manager at Coxwell Hall & Mews Nursing Home responded to this review on 21 Nov 2017:

Thank you for taking the time to complete the review, it is always beneficial to have feedback. We value our residents who live here and their families. It is always a pleasure to have you visit.

My mother has been happy and contented for her 6 months stay at Coxwell. All staff have treated her with respect, love, dignity and humour in equal proportion. I am struck how individual the approach to residents with differing levels of need.
There is a gentle flow of attention in and out, continuously across staff shift changes. The Butterfly approach promotes independence, frequent attention and not intrusive. Food is tasty and plentiful and staff and aware of individual preferences. Homely, not an institution.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father was admitted to Coxwell Hall & Mews Nursing Home under an emergency DoLS procedure. He has complex needs and I feel the team of staff have worked extremely hard to manage his needs effectively. The level of care is very good. When I visit they always make me feel welcome and try to answer any questions or queries I have. There is always a calm and positive atmosphere and this reflects on my father. The staff appear to take a genuine pride in their role treating the residents with compassion, dignity and respect.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Likely

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Average Rating:   4.3 out of 5

I was so pleased with the care that my husband got. He was an induvidual, they gave him care and love. He was a person even until he passed away. I would say to anyone that Coxwell is a caring, loving place. Thank you.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Over the past year, all the improvements which have been made, have really brought the Hall & Mews to a very high standard. I think this is brought out by the residents and staff being more relaxed and the residents are more happy along with the staff. There is a more happy and relaxed atmosphere about the place. Along with the compassion and sympathy shown by the staff to the residents. I cannot praise the staff enough.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I have always found a warm welcome from staff on my many visits to my mother over the last seven years. I have always been impressed with the attitude of the staff toward the residents and their genuine feeling of care and concern under the circumstances.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Zippy Magana, Home Manager at Coxwell Hall & Mews Nursing Home responded to this review on 06 Jan 2017:

Thank you for your kind words and for believing in us. Its a privilege to look after your mum.

From the first time my mother went to Coxwell Hall & Mews Nursing Home the staff and surroundings were very welcoming. I found the care that was given was excellent. My mother was kept clean and presentable on all the occasions I visited. The family were warmly welcomed every time. I was kept informed of any changes in my mother's welfare. I cannot fault this home for its care and dedication throughout my mum's stay and especially in her final hours.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the staff of Coxwell Hall & Mews Nursing Home enough for the care that was given to my mother while she was with them. They were always friendly and a warm welcome was given on every visit. Nothing was too much trouble. In mums final hours they were very supportive to her but to us as well. We will always be grateful for the care they gave her. It's a care home I would highly recommend.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Coxwell Hall & Mews Nursing Home are vert approachable, caring and friendly. The rooms are spacious and personal items for a homely feel are welcomed. The team gave my nan the best possible care and I will always be grateful for their support and caring manner when looking after her, even in her final hours.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Although my mother is no longer talking the staff are very attentive to her needs, always chatting to her and making sure she is comfortable.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Likely

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Average Rating:   4.2 out of 5

My husband is in his second year at this home where has had a diagnosis of dementia in Alzheimer's disease. During a respite stay of 2-3 weeks in 2013 in a different care home he was sectioned under section 3 of the mental health act due to a serious attack on another patient. He came back to my care after 6 months deprivation of liberty and sadly his behaviour had deteriorated, and for his and my own safety he was found a place here,l where he remains.

He was a very difficult patient and I have much respect and admiration for the way in which the staff have managed his challenging behaviour. I can only visit 2 or 3 times a week due to long distance and bus service etc. He is now calm and settled although full body hoisted. He always eats the good home-made meals provided, needing to be fed. I always find him clean and comfortable.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Coxwell Hall have been very welcoming to my mother. A lot of homes that we approached were very wary of taking someone with complex needs that she has, including challenging behaviour. Coxwell were the only home not to be at all phased by this and to take it all in their stride. It is still quite early days but my mother has settled well into the home and speaks positively about the staff and her behaviour is settling down gradually. They also have a totally transparent approach and nothing is concealed from relatives about inspection findings or any other issue. They are open to new ideas and always welcome new training and education opportunities.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Likely

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Average Rating:   4 out of 5

My mother went into 'Coxwell' in October 2015. She was very ill and would not communicate with anyone. However, during her short time at 'Coxwell', through excellent care, she settled and was at her most happiest and contented. During her last few days she was treated with the utmost kindness and dignity. There was someone with her right to the time of her death.
We live over 150 miles away from 'Coxwell' but we never had any doubts about leaving her. The staff kept us in touch and were always willing for us to visit at any time.

How likely would you be to recommend Coxwell Hall & Mews Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

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