Belvedere House

Thank you so much for your kind and thoughtful review. We're very pleased to hear that you and your family are happy with the care and support your wife is receiving at Belvedere House. As her needs change, our team is committed to responding promptly and compassionately to ensure her comfort and dignity are always maintained.We're glad the transition to administered feeding and the use of a blood sugar monitor have helped reduce her stress - it's exactly the kind of proactive, person-centred care we strive to deliver. Your words mean a great deal to our whole team, and we will be sure to share them with the staff involved in her care.Thank you again for taking the time to share your experience.

Thank you so much for your wonderful review. We're delighted to hear that your mother is happy and settled with us. Our team works incredibly hard to provide a calm, welcoming, and high-quality environment, and it's lovely to know that this shines through. We will be sure to share your kind words with the team-they will be thrilled to hear them. Your feedback means a lot to us, and if there's ever anything we can do to further support your mother, please don't hesitate to reach out.

We are deeply sorry to hear of your fathers passing, and we extend our heartfelt condolences to you and your family during this incredibly difficult time.We appreciate you reaching out to us and meeting with our team to discuss your concerns. We take all feedback seriously, and an internal investigation is already underway to understand the circumstances.Please know that we remain committed to addressing your concerns, and if you have any further questions or wish to continue the conversation, we are here to listen and support you.

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Belvedere House. It's our mission to provide exceptional care and we're delighted that your relative is thriving here. Your kind words about our staff and the admission process mean a lot to us. We appreciate your recommendation and look forward to continuing to provide the best possible care for your loved one!

Thank you so much for your heartfelt and glowing review of Belvedere House! It means the world to us to know that we have not only met, but exceeded your expectations. Our entire team is dedicated to creating a warm, supportive environment where residents can thrive, and it's incredibly rewarding to hear that your dad has found a new lease on life here. We're proud of the variety of activities we offer to keep everyone engaged and stimulated-whether through memory games, music, or even fun celebrations like Hotdog Day and Pina Colada Day! We truly believe that every moment matters, and we strive to make each day as enjoyable and fulfilling as possible for our residents. Thank you for mentioning our homegrown vegetables and the fantastic meals we serve - our kitchen team will be thrilled to hear your compliments! We also appreciate you highlighting our social media page, which we love using to share all the special moments and events with our extended care home family.

Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words and are delighted to hear that both you and your husband felt treated with kindness, patience and respect throughout your visits and during his stay. While we understand it can be challenging when a loved one is unable to recall their time with us, it's heartening to know that his transition back to home life was smooth - this speaks volumes about his comfort and care while he was here at Belvedere House. We take great pride in providing the highest level of care to our residents and your feedback reassures us that we are continuing to meet that standard. We look forward to welcoming both of you back to Belvedere House in the future.

Thank you for your thoughtful feedback. We're so pleased to hear that you and your family feel welcome here and are happy with the care and facilities we've provided over the years. We understand your concerns about care costs and while we strive to offer the best possible care, the policies regarding funding and housing are set by the government and unfortunately, we have little control over them. We truly appreciate your support and are glad to have been a part of your mother's care journey.

Thank you for your feedback and for taking time to consider how we can further support residents. It's good to hear that you found many of our staff professional. We are sorry for your experience and were required to seek advice from partner agencies. Following your father's passing, our CEO met with you to understand your concerns. As part of our commitment to a just learning culture, we instigated a mock inspection by an independent consultant. The report rated the service as 'Good' in all areas but also identified some areas for development. We have initiated a learning review that will guide revisions of our policies and procedures. We are proud of our stable and dedicated nursing team, and we remain committed to ensuring they receive the support, training, and leadership required to deliver a high standard of care. We encourage everyone to read our other reviews to get a fuller picture of the positive impact we've had on so many families. We're here to listen, learn and improve.

Thank you so much for your positive review which we will ensure is shared with the team.

Thank you so much for your positive review and we are so happy that your mother has settled in well. We will ensure that this feedback is passed on to our staff.

Thank you so much for taking the time to review Belvedere House and for your positive comments. We believe that every one of our residents matters, every day of their lives, and working together, we do our best to provide exceptional, personalised care to our residents and we are here for them and their loved ones, as much or as little as they need us. We will ensure that all of our staff see this feedback.

Thank you so much for taking the time to review our service. Thank you also for the wonderful feedback, which will be shared with all of our staff.

Thank you very much for your review. We very much enjoyed looking after your mum both as a tenant and later as a resident. We ensure that all feedback is shared with our staff so thank you for taking the time to write it.

Thank you so much for your positive review, we really appreciate it and will make sure that your kind comments are relayed to our colleagues.