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Residents are situated close to a number of useful amenities and enjoy an interior that has been purposely designed to fit their needs, including...
Care Provided by Belvedere House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Local authority funded residents are accepted if they have a seafaring/maritime background or are the dependant of a seafarer. Other local authority funded residents will require a 3rd party top up
The price(s) shown are provided by the care home. Contact Belvedere House for full pricing details and T&Cs.
Contact Belvedere House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- The Royal Alfred Seafarers' Society
- Voluntary / Not for Profit Owned
Person in charge
- Alice Mitroi(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (60)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (60)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- No restrictions
Parking
- Plenty of on site parking
Belvedere House Reviews (57)
Belvedere House has a Review Score of 8.9 (8.928) out of 10, based on 13 reviews in the last 2 years.
Over all time Belvedere House has 57 reviews.
My mother had a happy well cared for time here. Everyone was so lovely, thoughtful and friendly. Right to ' the end of life care' all staff were very supportive and kind. I was offered a guest room, so I could be with mum day and night
We are truly grateful for your kind words about the care your mother received. It means a great deal to our whole team to know that she felt happy, comfortable and well cared for during her time with us. We are especially touched that...
My sister and I would like to thank all the staff for their care and assistance on Mums 96th Birthday this week . Catering, admin and bar were great and also we must mention the excellent care she receives from her carers and nurses on a daily basis . A happy birthday for Mum which is thanks to all the lovely people at Royal Alfred .
Thank you so much for taking the time to share your lovely feedback. We are so pleased that you were able to spend such a special day celebrating your mums 96th birthday together. It truly means a lot to us to know we could play a small part in those precious moments. Your kind words will be shared with the wider team and will be very much appreciated.
My dear mum 92 has been a resident for nearly a year. It was a difficult transition for me but all the staff from the administration at the beginning through the nurses, carers, activity staff, cleaners, laundry, the chef & the kitchen staff & of course the volunteers have made mums stay a lovely experience. There are day visits mum recently went on a river boat trip even though she has limited mobility now and uses a wheelchair. The home is so caring & compassionate. Very well furnished comfortable en suite rooms. Several lounges to choose from. Wide variety of activities with a monthly plan to show what is on. In beautiful grounds, 2 enclosed courtyard gardens. Fishtanks adorn corridors & lounges. With 2 resident guinea pigs who love a cuddle. Kept well informed Monthly updates on mums health & wellbeing. Regular checks by GP & fast action if needed. mum needed to attend hospital late in the evening & they provided me with bottles of water & some snacks. All round lovely home.
Thank you so much for taking the time to leave a review and for your positive comments. We'll ensure this is shared with the whole team.
my wife moved to Belvedere House in August 2024. We as a family are more than satisfied with the care & support my wife is getting, sadly as her Alzheimer's progresses the home has moved her to administed feeding, without any prompting from the family plus as a diabetic insulin dependent patient, the nursing staff have been able to provide her with a blood sugar monitor which obviates the need for regular BS pin pricks, much less stress for my wife. Overall my wife is receiving support which in our opinion is amongst the best!
Thank you so much for your kind and thoughtful review. We're very pleased to hear that you and your family are happy with the care and support your wife is receiving at Belvedere House. As her needs change, our team is committed to responding promptly and compassionately to ensure her comfort and...
Set in 14 acres of beautifully maintained grounds on the edge of Banstead. If you are seeking a Care Home for your loved one which ticks all the boxes, then look no further.
Cannot praise it highly enough.
Simply wonderful. And very affordable.
Thank you so much for your wonderful review. We're delighted to hear that your mother is happy and settled with us. Our team works incredibly hard to provide a calm, welcoming, and high-quality environment, and it's lovely to know that this shines through. We will be sure to share your kind words...
Dad was left without walker which was essential for his needs, fell and ended up in hospital with hypothermia, developed covid and pneumonia and then sadly died after 7 weeks, lack of basic care, how can your forget to give a walking aid ?? Care plan not fit for purpose, very few carers ever available, promised the world and sadly let down very badly by this home, nothing can bring my dad back but it should never have happened... home investigating after a forced meeting.
We are deeply sorry to hear of your fathers passing, and we extend our heartfelt condolences to you and your family during this incredibly difficult time.We appreciate you reaching out to us and meeting with our team to discuss your concerns. We take all feedback seriously, and an internal...
Moved my relative from another home, as I was not happy with the level of care that she was receiving. After looking around at different homes, I was recommended Belvedere House. After my initial visit, and had a good look around, I made the decision to move my relative there. I wish I had done it sooner, as everything from her professional and smooth admission, to her care to date has been exceptional, and cannot fault it in any way. I have always found the staff to be friendly, caring and nothing is too much. I would have no hesitation to recommend this home to anyone I know.
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us at Belvedere House. It's our mission to provide exceptional care and we're delighted that your relative is thriving here. Your kind words about our staff and the admission process...
I'm not actually sure where to start with this review. We never could have dreamt of finding a care home as amazing as Belvedere House. It ticks every box and so many more. The staff are so kind and caring and make everyone feel special. There are daily activities, all designed with the aim of increasing the quality of life of the residents. Whether it's memory games, sports (chair gymnastics, table tennis, skittles, keep the balloon up...), outings, music, animal therapy etc. The food is fantastic and plentiful and they grow many of their own vegetables. They celebrate every designated day; from the obvious ones like Pancake Day and St George's to the more random such as Hotdog Day, Pina Colada Day, any excuse for another celebration. Check out their social media page, you won't believe everything they do for our loved ones! Dad has been there for 9 months now and we can honestly say it has given him a new lease of life (at 94!). Without a doubt, the best decision we have ever made.
Thank you so much for your heartfelt and glowing review of Belvedere House! It means the world to us to know that we have not only met, but exceeded your expectations. Our entire team is dedicated to creating a warm, supportive environment where residents can thrive, and it's incredibly rewarding...
Sadly, he cannot remember his stay but I know he was very well cared for. He adjusted to home life very easily on his return. We look forward to using Belvedere House again in the future.
Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words and are delighted to hear that both you and your husband felt treated with kindness, patience and respect throughout your visits and during his stay. While we understand it can be...
Staff are very patient and caring. Cleanliness is excellent.
Thank you so much for your kind words! We're delighted to hear that you're happy with the care and cleanliness at our home. Our team takes great pride in providing a clean, comfortable environment and compassionate care for all our residents. Your feedback means a lot to us and will be shared with the wider team.
Mum has been at this home for approximately five years. We have been very pleased with the care and facilities. My brothers and I feel like part of the staff as we are here nearly every day. I didn't rate value for money high as all care costs are very high and am upset that the government make people sell their house to pay the costs. However, we are very happy with staff and facilities here.
Thank you for your thoughtful feedback. We're so pleased to hear that you and your family feel welcome here and are happy with the care and facilities we've provided over the years. We understand your concerns about care costs and while we strive to offer the best possible care, the policies...
Lack of Leadership, inability to deal with concerns when raised, lack of knowledge of individual residents' needs, lack of knowledge on dementia care - particularly in relation to hydration needs and stimulation. End-of-life care (nothing written in the End-of-life care plan). No support from the Nurse Manager or Deputy to get Dad home to die as per his wishes (in fact we were reported to social services without our knowledge for trying to arrange for him to come home),
Nursing Team are letting the rest of the home down. The care staff are lovely and the housekeeping and catering team are enthusiastic and professional.
Thank you for your feedback and for taking time to consider how we can further support residents. It's good to hear that you found many of our staff professional. We are sorry for your experience and were required to seek advice from partner agencies. Following your father's passing, our CEO met...
I think the staff are amazing but I do think they could do with a couple of extra. I witnessed a lady sitting on her own who hadn't even started her food. I think it would be lovely if they sat down with the residents and helped feed some of the residents and themselves.
Thank you for posting a review and we're sorry to hear that your experience was not up to your expectations in all areas. We look forward to meeting with you later this week so that we can investigate your feedback further. We're actually known for our exceptional attention to detail and...
An excellent care home providing everything for my mother's needs. We have no complaints and my mother only reports positive aspects back to me. I visit the care home from time to time and can see all as being positive.
Thank you very much for taking the time to submit such a positive review which we will ensure is shared with the wider team.
The rooms are kept very clean and tidy and nothing is too much trouble for them.
I couldn’t wish for a better place for my mum to be!
Thank you so much for the wonderful review, we really appreciate your feedback and will share with the wider team.
It is very professionally run and most of the nursing staff are very caring.
Thank you so much for your wonderful review of the services we offer our residents. We will ensure that this is shared with the wider team.
Her spacious room with the view of the courtyard garden meant she was able to see outside which has provided great comfort to her as her mobility declined.
Everyone on the team from our initial introduction with two members of staff through to housekeeping and the exceptional care and nursing team was warm, professional and supportive in responding to her needs with the utmost compassion and respect. We cannot thank you all enough for being there for our mum and our family when we needed it most.
With our sincere gratitude to all at Belvedere House.
Thank you so much for your positive review which we will ensure is shared with the team.
My mother has been at Belvedere House for four weeks and I am so happy with how she has settled. Her admission was calm and superbly organised and she was so pleased with her lovely room. Every member of the impressive staff was so kind and as a family, we truly appreciated the thought and effort that went into making my mother feel at home and valued. She is profoundly deaf and her hearing aids are her access to the world. The nurses and carers understand this and have made great efforts to ensure that they are charged and applied daily. The positive impact this has had on my mother's mental health is immeasurable. She is allowed to rest in her room when she wishes and is regularly checked by staff who know her well and understand her needs. She loves the view from her window and the beautifully maintained grounds are a source of real pleasure to her during our outdoor walks. As a family, we are extremely happy with every aspect of my mother's care at Belvedere House.
Thank you so much for your positive review and we are so happy that your mother has settled in well. We will ensure that this feedback is passed on to our staff.
Difficult to know where to start - I have only visited two care homes on a regular basis, so I can't be described as experienced - but if I wanted to see out the rest of my life anywhere, it would be here - not just because of the view, the design, facilities or utter cleanliness of the place, but because of the individuals working there that make the difference (and make it their business to make a difference). The attention my mother receives is heart-warming but the level of care is amazing. This is not a place where people go to hide but where they go to thrive, within the limitations of their own physical and mental constraints. Staff are willing to do things out-of-the-ordinary to make a difference, perhaps with an event or to limit the discomfort of attending old-age but doing what they can in-house before resorting to NHS support. They do and will call at any time because they know, as carers, that you care at least as much as they do and no time is too late or inconvenient.
Thank you so much for taking the time to review Belvedere House and for your positive comments. We believe that every one of our residents matters, every day of their lives, and working together, we do our best to provide exceptional, personalised care to our residents and we are here for them and...
I visit weekly. The standard of care and the quality of the rooms are excellent. Staff are genuinely caring and always make a point of approaching me to tell me how Mum has been over the last week. They clearly know her well which is very reassuring. There is a good range of activities and the 'keep fit' sessions are particularly helpful and fun for my mum (and I'd encourage more of the keep fit ones if possible as they are so beneficial). I'd also like to praise the food which seems to me to be always of a very high standard - delicious and nutritious. Mum very much enjoys her meals.
Thank you so much for taking the time to review our service. Thank you also for the wonderful feedback, which will be shared with all of our staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Belvedere House.
There are no upcoming events for Belvedere House.
Awards / Recognitions (28)
- 28 Feb 2023Recipient: Belvedere House
- 13 Jun 2022Recipient: Belvedere House
- 23 Jul 2021Recipient: Belvedere House
Meet the Team (1)

Alice Mitroi is the Registered Home Manager, having joined as a staff nurse in 2017.
She graduated from the University of Bucharest in 2015 with a Master’s degree in Health and Social Care to accompany her baccalaureate in General Nursing. She has worked in the care industry since the age of 19 and has worked her way up to hold a managerial position.
Alongside these qualifications, she has a diploma in dementia care and brings this experience and knowledge to the care of residents in the dedicated dementia wing.
Frequently Asked Questions about Belvedere House
What types of Care is Belvedere House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Belvedere House have?
There are 60 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Belvedere House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Belvedere House to the centre of Banstead?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belvedere House to verify any information. View our terms and conditions. Belvedere House has an Enhanced Service -more info.