Belvedere House

My mother had a happy well cared for time here. Everyone was so lovely, thoughtful and friendly. Right to ' the end of life care' all staff were very supportive and kind. I was offered a guest room, so I could be with mum day and night

My sister and I would like to thank all the staff for their care and assistance on Mums 96th Birthday this week . Catering, admin and bar were great and also we must mention the excellent care she receives from her carers and nurses on a daily basis . A happy birthday for Mum which is thanks to all the lovely people at Royal Alfred .

My dear mum 92 has been a resident for nearly a year. It was a difficult transition for me but all the staff from the administration at the beginning through the nurses, carers, activity staff, cleaners, laundry, the chef & the kitchen staff & of course the volunteers have made mums stay a lovely experience. There are day visits mum recently went on a river boat trip even though she has limited mobility now and uses a wheelchair. The home is so caring & compassionate. Very well furnished comfortable en suite rooms. Several lounges to choose from. Wide variety of activities with a monthly plan to show what is on. In beautiful grounds, 2 enclosed courtyard gardens. Fishtanks adorn corridors & lounges. With 2 resident guinea pigs who love a cuddle. Kept well informed Monthly updates on mums health & wellbeing. Regular checks by GP & fast action if needed. mum needed to attend hospital late in the evening & they provided me with bottles of water & some snacks. All round lovely home.

my wife moved to Belvedere House in August 2024. We as a family are more than satisfied with the care & support my wife is getting, sadly as her Alzheimer's progresses the home has moved her to administed feeding, without any prompting from the family plus as a diabetic insulin dependent patient, the nursing staff have been able to provide her with a blood sugar monitor which obviates the need for regular BS pin pricks, much less stress for my wife. Overall my wife is receiving support which in our opinion is amongst the best!

Simply wonderful. And very affordable.

Dad was left without walker which was essential for his needs, fell and ended up in hospital with hypothermia, developed covid and pneumonia and then sadly died after 7 weeks, lack of basic care, how can your forget to give a walking aid ?? Care plan not fit for purpose, very few carers ever available, promised the world and sadly let down very badly by this home, nothing can bring my dad back but it should never have happened... home investigating after a forced meeting.

Moved my relative from another home, as I was not happy with the level of care that she was receiving. After looking around at different homes, I was recommended Belvedere House. After my initial visit, and had a good look around, I made the decision to move my relative there. I wish I had done it sooner, as everything from her professional and smooth admission, to her care to date has been exceptional, and cannot fault it in any way. I have always found the staff to be friendly, caring and nothing is too much. I would have no hesitation to recommend this home to anyone I know.

I'm not actually sure where to start with this review. We never could have dreamt of finding a care home as amazing as Belvedere House. It ticks every box and so many more. The staff are so kind and caring and make everyone feel special. There are daily activities, all designed with the aim of increasing the quality of life of the residents. Whether it's memory games, sports (chair gymnastics, table tennis, skittles, keep the balloon up...), outings, music, animal therapy etc. The food is fantastic and plentiful and they grow many of their own vegetables. They celebrate every designated day; from the obvious ones like Pancake Day and St George's to the more random such as Hotdog Day, Pina Colada Day, any excuse for another celebration. Check out their social media page, you won't believe everything they do for our loved ones! Dad has been there for 9 months now and we can honestly say it has given him a new lease of life (at 94!). Without a doubt, the best decision we have ever made.

Sadly, he cannot remember his stay but I know he was very well cared for. He adjusted to home life very easily on his return. We look forward to using Belvedere House again in the future.

Staff are very patient and caring. Cleanliness is excellent.

Mum has been at this home for approximately five years. We have been very pleased with the care and facilities. My brothers and I feel like part of the staff as we are here nearly every day. I didn't rate value for money high as all care costs are very high and am upset that the government make people sell their house to pay the costs. However, we are very happy with staff and facilities here.

Nursing Team are letting the rest of the home down. The care staff are lovely and the housekeeping and catering team are enthusiastic and professional.

I think the staff are amazing but I do think they could do with a couple of extra. I witnessed a lady sitting on her own who hadn't even started her food. I think it would be lovely if they sat down with the residents and helped feed some of the residents and themselves.

An excellent care home providing everything for my mother's needs. We have no complaints and my mother only reports positive aspects back to me. I visit the care home from time to time and can see all as being positive.

I couldn’t wish for a better place for my mum to be!

It is very professionally run and most of the nursing staff are very caring.

With our sincere gratitude to all at Belvedere House.

My mother has been at Belvedere House for four weeks and I am so happy with how she has settled. Her admission was calm and superbly organised and she was so pleased with her lovely room. Every member of the impressive staff was so kind and as a family, we truly appreciated the thought and effort that went into making my mother feel at home and valued. She is profoundly deaf and her hearing aids are her access to the world. The nurses and carers understand this and have made great efforts to ensure that they are charged and applied daily. The positive impact this has had on my mother's mental health is immeasurable. She is allowed to rest in her room when she wishes and is regularly checked by staff who know her well and understand her needs. She loves the view from her window and the beautifully maintained grounds are a source of real pleasure to her during our outdoor walks. As a family, we are extremely happy with every aspect of my mother's care at Belvedere House.

Difficult to know where to start - I have only visited two care homes on a regular basis, so I can't be described as experienced - but if I wanted to see out the rest of my life anywhere, it would be here - not just because of the view, the design, facilities or utter cleanliness of the place, but because of the individuals working there that make the difference (and make it their business to make a difference). The attention my mother receives is heart-warming but the level of care is amazing. This is not a place where people go to hide but where they go to thrive, within the limitations of their own physical and mental constraints. Staff are willing to do things out-of-the-ordinary to make a difference, perhaps with an event or to limit the discomfort of attending old-age but doing what they can in-house before resorting to NHS support. They do and will call at any time because they know, as carers, that you care at least as much as they do and no time is too late or inconvenient.

I visit weekly. The standard of care and the quality of the rooms are excellent. Staff are genuinely caring and always make a point of approaching me to tell me how Mum has been over the last week. They clearly know her well which is very reassuring. There is a good range of activities and the 'keep fit' sessions are particularly helpful and fun for my mum (and I'd encourage more of the keep fit ones if possible as they are so beneficial). I'd also like to praise the food which seems to me to be always of a very high standard - delicious and nutritious. Mum very much enjoys her meals.