Belvedere House

Weston Acres, Woodmansterne Lane, Banstead SM7 3HB

Belvedere House, Banstead, Surrey
Belvedere House, Banstead, Surrey
Belvedere House, Banstead, Surrey

Belvedere House is located in the pleasant community of Banstead, in Surrey, where it has up to 68 places available for occupancy for a number of personal care needs, including for elderly people with frailties, for physical disabilities and for dementia sufferers.

Residents are situated close to a number of useful amenities and enjoy an interior that has been purposely designed to fit their needs, including en-suite bedrooms, homely lounges and comfortable dining areas.

Beldevere House's team of expert carers are also skilled in looking after those with sensory impairment issues, using some of the most sophisticated techniques available.

Owner: Royal Alfred Seafarers' Society

Person in charge: Anne Kasey (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Priority to those with seafaring backgrnd or connection. Ages 18+.

Languages Spoken by Staff (other than English): French, Polish, Romanian, Shona

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Respite Care • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No restrictions

Parking:

Plenty of on site parking

Latest Care Quality Commission* Report on Belvedere House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7 Belvedere House has a Review Score of 7 (7.032)

The Review Score of 7 (maximum of 10) for Belvedere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Belvedere House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for Belvedere House is calculated as follows: ( (67 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.258 Points relating to the number of positive Reviews for Belvedere House is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 7 Reviews ÷ 13.6 Target = 0.515 , then divided by 2 = 0.258

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belvedere House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Belvedere House

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My father who is ex-navy, is extremely happy at Belvedere House. It looks like a cross between a 'navy club and a cruise ship' according to him. My family loves visiting him there knowing he is safe and very well cared for. The staff are all lovely, cheerful, and caring of my father and of us. I think it is very important for those with dementia and Alzheimer's that as they regress, they have places and events in common with the other residents around them. It is such a shame that his sister is unable to join him there. We are so pleased a room was available when we needed it most. Thanks to all of you for your excellent care.

How likely would you be to recommend Belvedere House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Goddard, Business Manager at Belvedere House responded to this review on 05 Jul 2016:

Thank you so much for your very positive review. The staff who work at Belvedere House feel very lucky to be looking after ex sefarers and their families and we do everything we can to make it a 'home from home'.

Belvedere House is always a welcoming environment to any visitor or relative staying there. Without exception all the staff are equally as welcoming and supportive of both the resident and their family. There are always a lot of activities planned and where possible all residents are encouraged to participate. Special national events are well recognised and supported and there is always some sponsoring opportunities being promoted that support people in need. A totally lovely place.

How likely would you be to recommend Belvedere House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Karen Goddard, Business Manager at Belvedere House responded to this review on 04 Jul 2016:

Thank you very much for your positive feedback. We always aim to make Belvedere House a pleasant and welcoming place for residents and their visitors.

Having previously had no experience of care/nursing homes I feel lucky to have visited this one first when looking for somewhere to move my Mother into. It's very clean, extremely friendly and welcoming and my Mother is very well cared for. The food, entertainment and the environment are all really good, and the grounds are lovely.

How likely would you be to recommend Belvedere House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Karen Goddard, Business Manager at Belvedere House responded to this review on 04 Jul 2016:

Thank you very much for your kind comments. The staff are proud to work at Belvedere House and always aim to give the very best care to our residents.

I have found all of the staff courteous and helpful at all times. The resident, is in a very difficult situation but the patience and care of all your staff assist her to value life.
The personal needs are always catered to and I have never found her in dirty or smelly clothing. You have given her the opportunity to have her hair and feet attended to something that I know she appreciates.

How likely would you be to recommend Belvedere House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Karen Goddard, Buisness Manager at Belvedere House responded to this review on 03 Jul 2016:

Thank you for your kind comments - they are really appreciated. The staff at Belvedere House strive to provide the best possible care for all our residents.

The staff and the whole situation at Belvedere House is excellent, my father has been treated with great care and respect. He can be very demanding but appears to have settled down well now. Unfortunately he is very reluctant to join in any activities and I would ask staff if there is anything that can be done to facilitate this.

How likely would you be to recommend Belvedere House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Karen Goddard, Business Manager at Belvedere House responded to this review on 03 Jul 2016:

Thank you for your very kind comments and for saying that you would recommend Belvedere House. Although there are daily activities available in the Home, not all residents want to particpate.

Belvedere House is a most welcoming place. It enjoys an atmosphere of friendliness akin to a family home. The staff are always welcoming and show enormous commitment. The building and grounds are well looked after which add significantly to the overall experience of being a resident.
It is a place of kindness and of caring. My only comment would be that some rooms are quite small. En suite rooms would add to the living experience and convenience.

How likely would you be to recommend Belvedere House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Belvedere House has always been a beautiful care home with dedicated staff. They work as a family and the residents mood is reflected in that.
The Home provides fun activities and daily stimulation for the residents in a safe and friendly environment.
I always look forward to coming to the Home.

How likely would you be to recommend Belvedere House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2015

Green Award

Recipient: Belvedere House

Date: Thursday 23 Apr 2015

more details

March 2014

Registered Manager Award 2014

Recipient: Belvedere House

Date: Friday 28 Mar 2014

more details

January 2011

Lifetime Achievement Award

Recipient: Belvedere House

Date: Monday 03 Jan 2011

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Belvedere House