Belvedere House

My mother recently passed away after 2 very contented and comfortable years being cared for at Belvedere House. The end-of-life care she received was outstanding, sensitive, professional, and loving and we as a family could not be more grateful and appreciative. Over the last two years, she was always treated with dignity and respect and she knew all the staff as friends. Thank you so very much to all the staff for making my mother's last years the best they could possibly be.

My mother was admitted to Belvedere House for respite care across July and August this year. I cannot praise the Management, all the staff and the Home enough for the care, professional support and welcome that they provided to Mum. Having briefly looked at other homes, Belvedere House stood out amongst its peers. The Care Manager and Deputy were patient, thoughtful and so understanding of Mum's requirements and the whole admission process was made so smooth from the Admin Team to the Carers and Housekeeping Team- 5 stars. She is regularly checked on in her en-suite room, finding that balance of support whilst not constantly disturbing, encouraged to partake in the variety of activities being run daily, again without pressure if she doesn't quite feel up to it. The variety of excellent meals, 3 times per day is superb with the Kitchen team always aware of Mum's allergies. I can honestly say there can be nowhere better to be cared for and supported - Thank you all for your support.

Room is very well appointed but I understand the patient will be moving to a better one when work is completed. The cleaners are very thorough. His special diet is well prepared and served to him in his room.

My father has been at Belvedere House now for a year and a half and has been very well taken care of. The staff are very kind and have endless patience with him as he has dementia and is apt to call on them far too often! I cannot say he is particularly happy as he has not accepted the limits of his crumbling health and no doubt would prefer to be at a party with his friends on some far-off distant island, but he will admit that the food is exceedingly good! He refuses to take part in the various activities at the home but has enjoyed the bar on occasion and loves sitting with us in the beautiful gardens when we visit. Honestly, I cannot think of a better place for him. It would be great if somebody were able to get him in a wheelchair and take him around the garden once a day, even if only for 10 minutes, so he could smell the flowers. It might brighten his mood. Thank you.

I am reviewing the whole period that my uncle was in Belvedere House. Mid 21 to July 22. I was very impressed with the professionalism and sensitive care of the staff. At all levels that I came across, from catering staff to senior nurses, from administrative managers to activities coordinators all had the same caring and personalised approach to residents. Every time we visited my uncle was normally engaged in some interesting activity and I know (because I participated on occasion) that everyone’s abilities, limited or otherwise, were catered for. I was always delighted to see that my uncle and many other residents I recognised appeared on social media, for example, involved in a huge range of mentally engaging things to do. The food was good, my uncle reported, and lots of national days were celebrated with national dishes. It would be wonderful if all care homes could be as good.

My dad has been in Belvedere House since just before the pandemic started. He moved in 10 days before the first lockdown. It was hard not being able to visit but when I phoned to enquire I was always able to speak to someone who worked with him. My latest visit was in June (I live on the other side of the country so my visits are not as frequent as I would like, fortunately, my brother lives closer and can visit much more often), as always I could not be happier with how my dad is cared for. He has severe short-term memory loss and is in his 90’s having to be moved about in a wheelchair. All the people I saw with him were kind and caring, asking how he was, was he ready for lunch etc. As I was there they were happy for him to have his lunch later than usual. I had a brilliant visit with my dad as it was one of his ‘good’ days and was able to hold a conversation. The staff are all helpful and knowledgeable about their clients. Just so glad there was a vacancy when we needed one.

My family is relieved of any worries they may have about my well-being and I am so content with my good luck.

My dad came into Belvedere House for 2 weeks of respite following a triple heart bypass. As my dad was deemed fit for discharge from the hospital I needed to get him into respite within 24 hours - the professionalism shown by both the clinical and non-clinical team was without fault. The Clinical Manager put everything in place to have him admitted the next day. Once dad was in he spoke with the highest of praise for all the staff, from the Catering Manager who visited him straight away to ask about his likes and dislikes to the Housekeeping Manager who sorted his curtains when they didn't quite close properly and the Nurses and Care Assistants that looked after his every need. The room he was in was of a really high spec and knowing there was air conditioning during some of the hottest days ever recorded was a godsend. Knowing my dad was in Belvedere House gave me peace of mind and helped the family prepare him to return to his own home after a very difficult period.

My father came to Royal Alfred a few years back as a tenant and more recently moved to Belvedere House as his poor mobility and balance made him vulnerable. He has been very carefully and professionally looked after which is a great relief to my sister and myself. His new room is superb and he has been able to keep connected to the world with his own technology. The food is abundant and he seems to have moved across successfully.

The kindness and care shown to my mother since she came into Belvedere House have been excellent. The staff have shown great patience as my mother and me adjust to being in a care home environment. The communal areas are lovely and bright. My mother is very happy with her room and loves sitting in the gardens in the sunshine. She enjoys the interaction with fellow residents and staff.

My Mother has been well cared for during her time at Belvedere House. The rooms are kept very clean and are warm In the winter and during the hot months there is plenty of ventilation and all guests have an electric fan. The food is first class. My mother has to have a different diced menu due to her swallowing and I think she gets a little agitated she would love to enjoy more solid foods that she sees served up to fellow residents. I would like to see more entertainment now that the pandemic has eased. Singers are a welcome treat for the residents and I gather more entertainment will be on the agenda in the coming weeks. It is with great joy that the resident's bar has now reopened and I have had the pleasure of meeting the new member of the bar staff who is very professional and will be a great asset to the team. With the warmer weather approaching it would be great for the residents to enjoy the open space once again and have walks around the lovely grounds.

My Mom has been a resident of Belvedere House since July 2020. She suffers from dementia and other issues which cause her to be in constant pain. The care that she receives is fantastic. All staff are so kind and caring and really go the extra mile to ensure that residents are as happy and as comfortable as they can possibly be. And the food is amazing! The last 2 years have been so hard for everyone but the staff have been consistently positive and cheerful. Above all, they are some of the kindest people that I have ever met and I am so grateful that my Mom is there, getting the best care possible. I have (and still do) find my mother's deterioration difficult to cope with and they have all been incredibly kind to me too. Renovation work is taking place at the moment to make the home even better but the disruption is kept to a minimum and residents are still able to enjoy the beautiful gardens. If your loved one has to go into care you won't find a better place....it is fabulous!

My mum has been in residential care at this home for the past 2.5 years. From the outset, the staff have gone above and beyond the call of duty to make sure she feels at home here in all aspects. From the cleaners to the nursing staff, the front of the house, the kitchens - the service is outstanding. Care is tailored to her individual needs and all staff are happy and welcoming. The food is 5 star both in appearance and quality. I could not be happier with the level of service provided.

My father has received the best of care in both his personal care and his medical care. Rooms are kept clean and safe and there is a strong commitment to keeping the residents occupied and stimulated. The staff are friendly and there is a happy atmosphere in Belvedere House. The grounds are superb and relatives and friends can take the residents outside to enjoy them. My father still has a good appetite, so enjoys the variety of food that the caterers provide. He has been at Belvedere House for a year now and has settled in well. I thank all staff at Belvedere House, as it’s comforting for the family to know that he is being so well looked after. Thank you.

Very very good.

I have no hesitation in recommending this Care Home. Staff are exceptional. A homely environment, with Naval touches! Dad is very well looked after and is always clean and tidy - and smiling.

The staff are very caring and look after their residents very well. They are happy to talk with you about any issues and deal with any concerns you may have. There is a variety of activities for the resident to participate in if they wish to do so, which range from music therapy, arts and crafts, games and manicures for the ladies.

Staff are so friendly and helpful. 5 star home.

The entertainment is superb with something on at least once every day and the staff are fantastic at getting the residents to join in. The food is simply delicious and the cooks work so terribly hard. Everyone is treated with such dignity and I could never imagine finding a place so perfect in every way for my mother.

There are so many activities throughout the week as well as a peaceful seating area next to a beautiful pond with little waterfalls!