






Belvedere House is located in the pleasant community of Banstead, in Surrey, where it has up to 68 places available for occupancy for a number of personal care needs, including for elderly people with frailties, for people living with physical disabilities and for people living with dementia.
Residents are situated close to a number of useful amenities and enjoy an interior that has been purposely designed to fit their needs, including...
Care Provided by Belvedere House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Local authority funded residents are accepted if they have a seafaring/maritime background or are the dependant of a seafarer. Other local authority funded residents will require a 3rd party top up
The price(s) shown are provided by the care home. Contact Belvedere House for full pricing details and T&Cs.
Contact Belvedere House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- The Royal Alfred Seafarers' Society
- Voluntary / Not for Profit Owned
Person in charge
- Alice Mitroi(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (60)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (60)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- No restrictions
Parking
- Plenty of on site parking
Belvedere House Reviews (57)
Belvedere House has a Review Score of 8.9 (8.928) out of 10, based on 13 reviews in the last 2 years.
Over all time Belvedere House has 57 reviews.
The staff here are amazing. They possess a natural, genuine ability to care for all, both residents and their families, as lots of reassurance was given when our mother/grandmother moved in. The rooms are comfortable and the communal areas of the lounges, dining rooms and bar are all kept immaculate.
The activities are well thought out and planned and their designated activities team take so much time to ensure that the residents' minds are kept active and the entertainment that is provided by the professional performers is great fun and all the residents seem to enjoy themselves.
There is also the option of having a lunch with your relative on site and the menu is seasonal and changes weekly at the very reasonable sum of £4.50. The grounds are beautiful and the outdoor space is used for Summer and BBQs.We have seen such improvement in her mental and physical health and haven't seen her this happy in years. We can't recommend this place enough.
Thank you very much for taking the time to review the service we provide at Belvedere House. Your kind comments will be fed back to the staff.
The care shown to my friend was exceptional, the caring and nursing staff without fault encouraged and cajoled her at all times, always patient, always caring, always on hand when called. Without a doubt, this has proved to be one of the best homes I have ever visited.
Thank you so much for your positive comments - they are really appreciated. We felt honoured to look after your lovely friend.
I cannot comment on all parts of the organisation but from my contact as a friend of a resident and my visits, this place is always welcoming and very clean and organised! The residents are able to speak freely of their needs and concerns and they are all met as constructive comments, which is great to hear!
Dear Tina. Thank you very much for taking the time to review our Organisation and for giving us such positive comments. We will ensure that these are passed on to the staff.
I must say that my friend has been extremely well looked after. Every staff member from housekeeping right through to the nurses are always welcoming and cheerful. The nursing home is always spotless and cosy and the rooms are well equipped and modern and light with en-suite facilities. My friend is always beautifully turned out and has her washing returned the same day that it is sent to the laundry. On occasions, when she has been unwell she is accompanied to hospital with a carer who stays with her throughout.
I can’t fault it at all and bless each and every one of you for looking after my friend as if she was one of your own.
Many thanks.
Thank you so much for your very positive review. It is really good to hear that we are doing a good job in looking after your friend.
They provide excellent activities and entertainment for all residents, relatives and tenants.
Thank you so much for your positive review and we are pleased that you are happy with the services we provide.
Thank so much!
Thank you very much for taking the time to write your review and we are very pleased that you are happy with the services we provide.
My father had been in a retirement flat with carers 4 times a day. When he arrived the staff were so caring and understanding and tolerant of his temper as he adjusted. They have gone so far out of their way to provide things for my father - that made his stay feel like home - always with a smile on their faces and a very caring attitude. Thank you so much - my father now looks better and healthier than in the last 4 years!
Thank you so much for taking the time to complete a review of our service.
Our mother was diagnosed with Alzheimer's and despite reservations, the decision was made that she could no longer be cared for by us her family. We looked at and reviewed several care homes and decided that we liked the general welcome and feel of Belvidere House.
We have never looked back we are so impressed with the care, kindness and support she receives, I could not praise the staff enough. They are all excellent. My mother always says how well she is treated and praises the management saying they especially pick their staff.
We can go in whenever we want and we do, we are always welcomed, and feel that we can speak to the staff. Mum enjoys the activities provided she goes out to lovely places. The food is good, and the whole place is spotless.
I would never have worried if I had known places like this existed. And am always happy to leave mum without worrying.
Thank you so much for your review of Belvedere House it is really appreciated and we are so pleased that you are happy with the care your mum receives.
Belvedere House excels in all aspects of care. The staff are extremely friendly and professional. The facility is located in beautiful grounds in the Surrey countryside. I couldn’t wish for my mother to be in a better care home.
Thank you for the excellent review concerning Belvedere House. We really appreciate you taking the time to give this feedback about our services.
Belvedere House has a warm and welcoming approach and sits in lovely, well-kept grounds. The staff are always very friendly, caring and professional to both residents and visitors. Dad has been in there for 3 years now and is very happy and content. He regularly joins in the many activities which are arranged daily and are always well attended and enjoyed. We feel very lucky that Dad was able to get into Belvedere House and would have no hesitation in recommending them. They run an amazing home.
Thank you very much for your positive review Janet. It was lovely to hear how well you think your dad is cared for.
I was very impressed the first time I visited Belvedere House. Lovely building, friendly approachable staff and a lovely atmosphere. The residents looked cared for and happy and were well looked after. My Mother just goes from strength to strength and as she has dementia is in a safe, secure environment. All the staff are amazing and really care about their residents. Mums room is spacious, clean and inviting and the activities, that are daily, are varied and really engage the residents.
Thank you so much for your positive review. We have worked hard to increase the number of activities we offer to residents and now have 3 full-time activities coordinators. We feel privileged to work in the residents home.
My father who is ex-navy, is extremely happy at Belvedere House. It looks like a cross between a 'navy club and a cruise ship' according to him. My family loves visiting him there knowing he is safe and very well cared for. The staff are all lovely, cheerful, and caring of my father and of us. I think it is very important for those with dementia and Alzheimer's that as they regress, they have places and events in common with the other residents around them. It is such a shame that his sister is unable to join him there. We are so pleased a room was available when we needed it most. Thanks to all of you for your excellent care.
Thank you so much for your very positive review. The staff who work at Belvedere House feel very lucky to be looking after ex sefarers and their families and we do everything we can to make it a 'home from home'.
Belvedere House is always a welcoming environment to any visitor or relative staying there. Without exception all the staff are equally as welcoming and supportive of both the resident and their family. There are always a lot of activities planned and where possible all residents are encouraged to participate. Special national events are well recognised and supported and there is always some sponsoring opportunities being promoted that support people in need. A totally lovely place.
Thank you very much for your positive feedback. We always aim to make Belvedere House a pleasant and welcoming place for residents and their visitors.
Having previously had no experience of care/nursing homes I feel lucky to have visited this one first when looking for somewhere to move my Mother into. It's very clean, extremely friendly and welcoming and my Mother is very well cared for. The food, entertainment and the environment are all really good, and the grounds are lovely.
Thank you very much for your kind comments. The staff are proud to work at Belvedere House and always aim to give the very best care to our residents.
The staff and the whole situation at Belvedere House is excellent, my father has been treated with great care and respect. He can be very demanding but appears to have settled down well now. Unfortunately he is very reluctant to join in any activities and I would ask staff if there is anything that can be done to facilitate this.
Thank you for your very kind comments and for saying that you would recommend Belvedere House. Although there are daily activities available in the Home, not all residents want to particpate.
It is a place of kindness and of caring. My only comment would be that some rooms are quite small. En suite rooms would add to the living experience and convenience.
The Home provides fun activities and daily stimulation for the residents in a safe and friendly environment.
I always look forward to coming to the Home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Belvedere House.
There are no upcoming events for Belvedere House.
Awards / Recognitions (28)
- 28 Feb 2023Recipient: Belvedere House
- 13 Jun 2022Recipient: Belvedere House
- 23 Jul 2021Recipient: Belvedere House
Meet the Team (1)

Alice Mitroi is the Registered Home Manager, having joined as a staff nurse in 2017.
She graduated from the University of Bucharest in 2015 with a Master’s degree in Health and Social Care to accompany her baccalaureate in General Nursing. She has worked in the care industry since the age of 19 and has worked her way up to hold a managerial position.
Alongside these qualifications, she has a diploma in dementia care and brings this experience and knowledge to the care of residents in the dedicated dementia wing.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belvedere House to verify any information. View our terms and conditions. Belvedere House has an Enhanced Service -more info.