Kingswood Court, Tadworth, Surrey
Kingswood Court, Tadworth, Surrey
Kingswood Court, Tadworth, Surrey

Kingswood Court is a beautiful Georgian mansion, set in stunning landscaped gardens.

Most rooms at Kingswood have en-suite facilities, telephone and television. All rooms have nurse call systems. Residents are encouraged to bring their personal effects with them.

Caring and sympathetic staff are on hand to ensure all needs are cared for. A varied menu is created by qualified chefs with special diets being catered for.

Residents at Kingswood Court may benefit from the regular visits made by a hairdresser, physiotherapist and chiropodist.

Come and enjoy your retirement in truly elegant surroundings.

Group: Balcombe Care Homes Ltd

Person in charge: Dorota Serafin (Matron/Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 43

Shared Rooms: 8

Rooms with ensuite WC: 18

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Kingswood Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

6 Bed Vacancies

posted 13 hours ago

Nursing or Residential Care

Reviews

7.3 Kingswood Court has a Review Score of 7.3 (7.336)

The Review Score of 7.3 (maximum of 10) for Kingswood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Kingswood Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.917 for Kingswood Court is calculated as follows: ( (12 Excellents x 5) + (10 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.419 Points relating to the number of positive Reviews for Kingswood Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.8 Target = 0.169

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingswood Court?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Kingswood Court

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

Excellent care and nursing is provided by the staff. Very happy with the service and I certainly recommend Kingswood Court.

How likely would you be to recommend Kingswood Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Located in a most desirable part of Kingswood this care home cares for approx. 50 residents. The general atmosphere is very calm and it is evident the nurses and carers do their utmost to make the residents comfortable. It is very clean throughout together with very good security. The rooms are of good size and are kept well generally, on a daily basis, from maintenance to being kept clean and fresh.

There are two television rooms at each wing where residents can see their relations. There is an activities room where entertainment for the residents is conducted ranging from music, games and general entertainment from entertainers and artists.

How likely would you be to recommend Kingswood Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother has dementia. The care home she lives in has increased her care fees by an extra £350 per month. This was done without any management courtesy meeting to discuss this matter. A letter arrived in the post informing us as power of attorney of the increase in fees. The reason given is due to increased nursing costs although my mother is stable except for her expected very gradual decline in her condition. My sister and I attend every day to supplement her care needs - giving medicines, feeding and other jobs. I feel this behaviour shows a lack of empathy and respect for the residents and relatives. (My mother is self-funded).

How likely would you be to recommend Kingswood Court? Extremely Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Michael Williams, Director at Kingswood Court responded to this review on 19 Oct 2017:

It is always disappointing to hear that our residents or their families are not satisfied with the value of care we provide or the way that we communicate changes in costs. It is equally disappointing when it appears that communication has broken down to the extent that there is a need to escalate matters in this way. However, we were somewhat surprised at this course of action as there is still an ongoing dialogue on the issues the family of the resident has raised, i.e. communication and care costs. Our initial communication was on 15th September advising an increase on November 1st providing a period of 6 weeks for response and dialogue. The family followed up with a request for a meeting to discuss the increase and a meeting was held with the Operations Director on 20th September. We have since then provided a breakdown of the cost of care provided to the resident on 13th October as the result of a letter on 10th October (which we received on 13th October) within 24 hours. We are now currently providing additional information to the family per their request as they wanted more detail in this regard. As to the cost increase and in addition to the above information provided or to be provided, we have also offered to mitigate the cost increase in the form of stage payments over the coming year. We continue to pursue the goal of resolving this matter with the family as amicably as possible. The resident has been with us since 2013.

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