The Old Rectory

The Street, Ewhurst, Cranleigh GU6 7PX
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9.8 34 Reviews
  • The Old Rectory, Cranleigh
Situated in the heart of the peaceful Surrey village of Ewhurst, their 36-bed converted country house, set in mature gardens, offers round-the-clock nursing support within a safe, nurturing environment that enables residents to feel both at ease, and at home.

Retaining all of the character of its country house origins, The Old Rectory’s calm and tranquil atmosphere immediately makes an impression on residents and visitors alike.

Each of the bedrooms is fully furnished and features an en-suite toilet, wash basin and complimentary Wi-Fi, with separate shower and bathroom facilities.

However, your room is a place to call your own, so feel free to bring some of your own familiar belongings and furniture with you and make your new home.

Many of the ground floor suites have patio doors that open onto the beautiful gardens, whilst the larger, first-floor bedrooms enjoy far reaching views across the Surrey Hills.

Everything you may need is within easy reach and the friendly staff are on call 24 hours a day to ensure continuity of care, meaning you can relax, safe in the knowledge that you have their personal attention at all times.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £2057 – £2181

•   24-hour nursing care (irrespective of increasing care needs)
•   Weekly visits by a local GP
•   NHS prescriptions
•   All meals
•   Drinks, including alcoholic beverages with lunch and supper (medication permitting)
•   All activities and group outings
•   Housekeeping service
•   Daily postal service
•   Hairdressing (twice monthly)
•   Manicure (twice monthly)
•   Chiropody (once every six weeks)
•   Telephone (including local and national calls)
•   WiFi
•   Newspapers and television.


Chargeable services available on request:


•   Private medical treatment
•   Dentistry
•   Personal transport (taxis or chauffeur-driven cars)
•   Staff escort
•   Physiotherapy(Physiotherapy sessions are held on-site)
•   Visitor’s lunch or supper.

These prices are only a guideline, please contact The Old Rectory to find out the exact price for your requirements.

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Andrew Geoghegan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (10)

The Old Rectory Reviews (34)

Total of 34, showing 21-34
9.8

The Old Rectory has a Review Score of 9.8 (9.822) out of 10, based on 34 reviews in the last 2 years. Over all time The Old Rectory has 34 reviews.

Overall Experience

  • 33
  • 1
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Date Published

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Review from Simon T (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (in her early 90s ) was about to have a knee replacement. At the last minute we decided that her going into respite care for a week after the operation would help her recovery. Despite the last-minute request The Old Rectory were very responsive and did everything they could to find her a room.
My mum could not speak higher of her experience - the staff were extremely friendly and very good at their jobs. Food was excellent. The house and her room was lovely. During her stay my mum was in a lot of pain which the staff handled so brilliantly. Thank you to all the management and team for making her stay as good as it could have been.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Dear Simon, Thank you so much for sharing your positive experience with us. We are delighted to hear that your mum had such a wonderful stay at The Old Rectory. Our team strives to provide the best care possible, and it's heartening to know that our efforts made a difference during her recovery. We're especially glad to hear that the staff's friendliness and professionalism, as well as the quality of the food and accommodations, met your expectations. Your kind words mean a lot to us, and we will pass on your appreciation to our team.

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Review from R P (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over four months at The Old Rectory, and it was a wonderful and amazing experience for her. She went there for convalescent care after surgery, and the team did a fantastic job. Every staff member, from reception, cleaning, and catering to care, nursing, physio, and management, was exceptional.
The manager is always accessible, actively engaging with everyone, which reflects the team's supportive and collaborative nature. The kindness, compassion, care, dignity, and respect they provide are unsurpassed. There are a variety of food options available and a range of activities throughout the month. I would recommend this home to anyone seeking nursing and convalescent care in a place that truly feels like home.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your positive review of The Old Rectory. We are delighted to hear that your mother had such a wonderful experience during her convalescent care. It is gratifying to know that our team's dedication and compassionate care made a difference in her recovery. We strive to create a supportive and homely environment, and your kind words affirm our efforts. Your recommendation means a lot to us, and we will continue to provide exceptional care to all our residents. Thank you once again for sharing your experience.

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Review from M M (Son of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Rectory has, in my view a first-class reputation. This is shown by the quality of service from both medical and ancillary staff. Always pleasant, attentive and professional in their dealings with customers and visitors.
My father has been very well looked after. My mother was here years ago
and received the same high standard of care.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your kind words and for taking the time to share your positive experience with The Old Rectory. We are delighted to hear that both your father and mother have received such high-quality care from our dedicated staff. Your feedback is truly appreciated and motivates us to continue providing the best possible service to our residents and their families.

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Review from M H (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at The Old Rectory, her health and well-being have improved immeasurably. She was made to feel welcome and valued from the outset. Staff and the manager took the trouble to find out what is important to her and how best they could help her adjust to her new home and a different
way of living. They are not only kind and thoughtful, but the care they provide demonstrates they have in-depth and insightful understandings of the needs of older people.
Family members are also made to feel welcome and supported. It is reassuring to know that my mother is living in such a beautiful, clean and secure environment surrounded by people who really care about her. The Old Rectory has a comforting family feel, where the days' events fit in around the needs of the residents - a lesson many corporate-run care homes could learn from. It is little wonder my mother decided on the day she arrived that she didn't want to be anywhere else.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you so much for your heartfelt review. We are delighted to hear that your mother's health and well-being have improved since she moved to The Old Rectory. It's wonderful to know she felt welcomed and valued from the very beginning. Our team takes great pride in providing personalised care and creating a warm, supportive environment for both our residents and their families. Your kind words about our staff, the care provided, and the overall atmosphere are deeply appreciated. We remain committed to maintaining a beautiful, clean, and secure environment where our residents feel at home. Your feedback motivates us to continue delivering the highest standard of care.

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Review from Basil B (Respite Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent overall. Everyone is caring and willing to help. Very good food and very well managed.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your wonderful review! Were delighted to hear that you had an excellent experience with us. Your kind words and rating about our caring staff, quality food and well-managed facilities are greatly appreciated. We're committed to maintaining these high standards and look forward to continuing to provide you with exceptional service.

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Review from Glynise N (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall which resulted in a fractured pelvis, we were advised that mum, aged 102, would need more care than we could provide at home and we set out to find a residential home for her. After looking at several in the area we chose The Old Rectory, as it is small and homely, welcoming, warm and clean
throughout. All the staff are very friendly and nothing is too much bother for them, mum is well cared for and is very happy there. Her room is always clean, whatever time of day we visit. The food is plentiful and excellent quality with alternatives always available. Activities are on offer in the afternoons for any who wish to join in but there is no pressure to go. We have not regretted our decision and would not hesitate to recommend them.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for taking the time to share your experience with us. We are genuinely delighted to hear that your mother is happy and receiving excellent care at The Old Rectory. Providing a warm, homely environment where residents feel comfortable and supported is central to our mission, and we're pleased that your family chose us for your mother's care. We're thrilled to hear that our staff's dedication to providing exceptional care has positively impacted your mother's well-being. Maintaining a clean and welcoming environment is a top priority for us, and we're glad you've noticed our efforts in this area. Your compliments regarding the quality and variety of our food, as well as our engaging activities program, are greatly appreciated. We strive to offer a diverse range of enjoyable experiences for our residents while respecting their individual preferences and choices.


Your trust and confidence in our team mean a lot to us.

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Review from Norman P (Husband of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The attraction of The Old Rectory is its commitment to provide a home for those that must relocate. The location is attractive with a country home set in a large, well-maintained garden. There is an easily accessible car park. The building was converted from a church rectory and extended, all the rooms
have a distinct individuality without a clinical ambience.
Residents have the option to bring items from their own homes to make the rooms look and feel familiar. The food is flavorful and nutritionally balanced. The management and staff include qualified nurses and carers – all make every effort to see to the welfare of the residents. An effort is made to create a family atmosphere among the residents. There are frequent, diverse in-house activities, i.e. quizzes, visiting entertainers or classes, that the residents may choose to attend. Special festive days, such as Christmas, are celebrated lavishly. Residents are provided a supportive, friendly and homely community.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you so much for taking the time to share your positive experience at The Old Rectory. We are truly grateful for your detailed and thoughtful review, highlighting the aspects that make our facility special, from the individuality of our rooms to the quality of our food and the dedication of our staff. Your recognition of our efforts to create a warm, family-like atmosphere and provide a variety of engaging activities for our residents is particularly heartwarming. We are committed to maintaining the high standards you’ve experienced and appreciate your acknowledgement of our work in all the categories you rated. Your feedback is invaluable to us and we look forward to continuing to provide a supportive and homely community for all our residents.

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Review from G P (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Rectory is a very caring, friendly and happy environment and provided a warm welcome to my mother who was relocating to this area. They put a lot of effort into providing entertaining activities for residents and put on a wonderful Christmas Day. All the staff throughout the home are friendly,
caring and professional. My mum speaks highly of the food she receives. I don't think we could find a better home for Mum.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you so much for taking the time to share your experience with The Old Rectory. We are pleased to hear about the positive impact our environment and activities have had on your mother, especially during her transition to this area. Our team is dedicated to providing the best care and creating a warm, engaging atmosphere for all our residents, so your feedback is incredibly valuable to us. We're delighted to know that your mother enjoys the food and feels well-treated here. It is our continuous goal to maintain high standards in all the aspects you've kindly rated. Thank you again for choosing The Old Rectory for your mother's care; we're honoured to be considered a good home for her.

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Review from Graham Q (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, welcoming and professional. My father is very comfortable at The Old Rectory and I am always made to feel welcome. A very relaxed environment with the feel of a country house hotel. The staff always make a big effort to celebrate Christmas, New Year, national events and birthdays.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for your wonderful review and the five-star ratings across all categories! We are pleased to hear that your father feels comfortable at The Old Rectory and that our efforts to create a relaxed, country-house hotel-like atmosphere resonate with you and your family. Your kind words about our staff and the special celebrations we organise mean a lot to us. It's our aim to make every resident and their loved ones feel welcome and cared for. We look forward to continuing to provide an enjoyable and dignified experience for your father and all our residents.

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Review from Angela M (Respite Resident) assisted by family/friend published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very kind and helpful. The food and drink were all very good and we had a very memorable New Year celebration. I would recommend to anyone.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for sharing such a glowing review and for the good ratings in every category. We are thrilled to hear that your New Year celebration with us was memorable. Our dedicated team is committed to providing exceptional care, support and hospitality, so it's incredibly rewarding to know that you thoroughly enjoyed your time during your stay.
Your recommendation is highly valued and it motivates us to maintain and further elevate the quality of our services.

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Review from Neil P (Respite Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent three weeks at The Old Rectory to receive fairly intensive daily nursing care while my partner went on a respite holiday. The whole nursing and care and support and catering team were all extremely attentive, caring, encouraging, professional and committed during my stay and were always prepared
to go the extra mile - an absolutely wonderful team! Extremely impressive!


In addition, The Old Rectory has a large and absolutely beautiful garden which I use every day for several hours. My room was large and very comfortable and kept very clean. The quality and choice of food was first-class. The team were also superb at looking after my visitors. Whenever I needed anything a bit unusual the brilliant Home Manager made it happen for me effortlessly and mostly instantaneously. I am sure I will be back!

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for dedicating time to express your thoughts and provide feedback regarding your experience at The Old Rectory. We sincerely value your kind words and are delighted to learn that you perceive our care as of high quality, professional, and compassionate. Our committed team takes pride in consistently delivering genuine care to all our residents. Your feedback motivates us to continue providing excellent service.

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Review from Alan C (Friend of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to my friend at The Old Rectory, it is always heartwarming to see that he is happy and receiving excellent care. My friend had always been looked after very well and the team seemed to be genuinely helpful, caring and well-managed. The exceptional level of care and the dedicated
staff, along with the lovely surroundings make The Old Rectory a wonderful place for my friend. He is indeed fortunate to be here and seems quite comfortable.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for taking the time to share your thoughts and feedback on your experience at The Old Rectory. We greatly appreciate your kind words and are pleased to hear that you found our care to be of high quality, personalised, and compassionate. Our dedicated team takes pride in consistently delivering genuine care to all our residents.

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Review from N K (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted by the high quality, individual, and compassionate care provided to my father at The Old Rectory. Their care is genuine and consistent, delivered by a very high-quality, multidisciplinary team. I wouldn't hesitate to recommend this to others.

Reply from Andrew Geoghegan, Manager at The Old Rectory

Thank you for taking the time to share your thoughts and feedback on your experience at The Old Rectory. We greatly appreciate your kind words and the trust you placed in us to provide care for your father.
We are thrilled to hear that you found our care to be of high quality, individualised, and compassionate. Our dedicated team takes pride in delivering consistent and genuine care to all our residents.

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Review from Marcia A (Respite Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I think of The Old Rectory I think of smiles and efficiency. Everyone there is smiling and several people have told me they would not want to work anywhere else. The residents I have spoken to are all happy to live there and visitors like me are delighted to be looked after with kindness. I have
painful leg ulcers. I always look forward to the delicious food, especially the puddings and homemade soup. When the help button is pressed someone always comes almost immediately even late at night. When help is needed with dressing or showering the carers are kind and discreet.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for The Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for The Old Rectory is calculated as follows: ( (329 Excellents x 5) + (69 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 399 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Old Rectory is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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