Rose Hill Nursing Home, Dorking, Surrey
Rose Hill Nursing Home, Dorking, Surrey
Rose Hill Nursing Home, Dorking, Surrey

A Dorking nursing home, Rose Hill is situated in a pleasant countryside location and offers a calm atmosphere, where elderly people with care needs can spend a relaxing retirement.

A homely environment has been established where personalised care is practised and where residents have their own personal freedom respected At the same time, residents have access to a highly-qualified team of nurses and carers.

Owner: Rose Hill (UK) Ltd

Person in charge: Pat Grimwood (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Filipino, German, French, Hindi, Italian, Malayalam, Panjabi, Punjabi, Romanian, Tamil

Single Rooms: 25

Shared Rooms: 5

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rose Hill Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Rose Hill Nursing Home has a Review Score of 9.6 (9.570)

The Review Score of 9.6 (maximum of 10) for Rose Hill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Rose Hill Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.713 for Rose Hill Nursing Home is calculated as follows: ( (98 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 136 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.857 Points relating to the number of positive Reviews for Rose Hill Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rose Hill Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rose Hill Nursing Home

  • Daughter of Resident/Service User
    8
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My grandfather has been staying at Rose Hill, and I must admit that we as a family, have got no complaints.
The staff are extremely helpful and are trained to a very high level.
My grandfather has never complained about any of the services, which include the food.
The whole atmosphere in the home is very warm and welcoming. Also, I realized that the whole team, who are working in the home, are very professional and polite.
My family can visit at any time for a visit without any tension.
I have come to realize that this home, is the real deal, and anyone wishing to let their loved one stay, will not regret it.

If anyone thinking about this great place, please do not procrastinate.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was left with no alternative but to go to a nursing home after emergency bowel surgery. She was therefore not keen to leave her home and beloved dog. However, Rose Hill has transformed my mother's quality of life. The carers and staff are welcoming, friendly and look after my mother's care needs.

The food is good. Lunch and evening meals are taken in the dining room in groups of 4 or 5 at a table.

Their activity manager is bubbly and provides one to one activity and group activities.

Visitors may come and go as they please. Excellent home!

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

The care home and staff are always very lovely. My only concern is that in the evenings, my mother gets very upset and says she wants to go home and hates it there. I feel a lot is due to her dementia and a lot of other residents seem disorientated in the evenings too but OK during the day.
When mum is seated next to someone else, she seems happier and can chat.
The TV is quite a way off for a lot of the residents to see, especially my mum whom is registered partially blind. To be able to see it would probably help the boredom in the evenings.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been there for three years, very happy with the care provided. Any concerns have been quickly addressed and the staff are friendly and approachable at all times.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum could not be in a better place. She has been here for three years now and we are welcomed whenever we visit the staff. It is clean and friendly with lots of different activities.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff were very caring and diligent. The manager was very understanding and the nurse in charge most helpful and conscientious.
Nothing was too much trouble. The room was clean and comfortable and was made available at short notice.
The meals were nicely presented and looked tempted.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

My mother has Alzheimers and has been in another care home since 2010. She was happy and was looked after whilst there, however she had a severe attack of urinary infection which left her in a weakened state when she had poor food intake and low blood pressure. As her mobility was also poor she was admitted to a full-time nursing home. She is now 96 years old and is totally bedridden.

How likely would you be to recommend Rose Hill Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

T S CHAHAL, PROPRIETOR at Rose Hill Nursing Home responded to this review on 22 Aug 2016:

We are delighted to report that after two months at Rose Hill, our resident is spending some time in the lounge and enjoying her lunch in the dining room with our other residents !

Dad initially went into Rose Hill for 6 weeks respite following a stay at the hospital. He immediately felt at home and we were extremely happy with the care he received. Nothing was too much for the staff and he was treated with care and attention. Family and friends were able to visit at any time. Due to deterioration in his health, he stayed in the home until his demise. The staff still keep us updated with events and we feel part of the community.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Attended a birthday party for one of the residents, lots of cakes etc. The atmosphere was great, staff and residents mix together. I love the photos of past events that are displayed throughout the home, and I think that the residents are encouraged to make bunting and posters etc.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I needed to find a nursing home for end of life care for my mother who was due to be discharged from hospital. The home manager was extremely helpful and supportive and with her help we were able to get mum settled into the home within the week. I feel that she could not have received better palliative care than she got from the nursing staff at the home. They linked in with the hospice nurses and made sure she was kept as comfortable and pain free as possible. She had a large, clean, warm and quiet room, personal care was good and we were able to visit mum whenever we wished.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I find the home and staff to be welcoming and friendly. They treat my mother kindly and do their very best to make her feel at home. Unfortunately a care home can never really be like home and a t 104 years old when she went into care my mother did find it hard to adjust. Her main problems are macular degeneration and deafness, so it can be hard to understand many of the staff, who come overseas and have accents and a different way of speaking, I'm sure this would be the same in most care homes. I have the highest regard fro the owners. The manager, the recreation coordinator and all the staff the I have had contact with.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been at Rose Hill for two years. the care is first class. The home is comfortable, staff friendly and kind. The food is good and varied. We are really pleased that mum was able to stay here.

How likely would you be to recommend Rose Hill Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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