Woodside View Home

2 Highview, Caterham CR3 6AY
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9.6 35 Reviews
  • Woodside View Home, Caterham
Woodside View Nursing Home focuses on a high standard of care for a wide range of needs, including nursing, palliative, intermediate and end-of-life-care.

The home has its own grounds and landscaped gardens, as well as an interior that has been lovingly refurbished to be a comfortable and versatile place of living.

Care staff are skilled in the challenges of dementia care, with a robust training programme in place to keep standards high and up-to-date.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1950
  • Self-Funded Residential Dementia Care: £1450 – £1950
  • Self-Funded Nursing Care: £1450 – £1950
  • Self-Funded Nursing Dementia Care: £1450 – £1950
  • RESPITE Self-Funded Residential Care: £1450 – £1950
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1950
  • RESPITE Self-Funded Nursing Care: £1700 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2000

We are happy to help, so please do not hesitate to contact us for a viewing. We look forward to hearing from you and seeing you soon.

These prices are only a guideline, please contact Woodside View Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Care Homes of Distinction Ltd

Person in charge

  • Janel Pagulayan (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS Referrals and Private Referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (10)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home is open 24/7 for Visitors.

Parking

  • Parking available for limited cars only.

Woodside View Home Reviews (35)

9.6

Woodside View Home has a Review Score of 9.6 (9.553) out of 10, based on 13 reviews in the last 2 years.
Over all time Woodside View Home has 35 reviews.

Overall Experience
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Date Published
  • 35
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Reviewer Connection to Woodside View Home
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Total of 35, showing 1-20
Review from Peter L (Son of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Even though my mum was only here a short while the service she received was excellent. Everyone I saw was very helpful and friendly. I would say that I am pleased my mum was at the home and wish she had more time there. Many thanks. I would definitely recommend this home.
Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you so much for your lovely review, we really appreciate it.

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Review from J B (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a family friendly nursing home, where residents are treated with care and dignity in a calm and nuturing environment. Every effort is made to make residents feel welcome, safe and cared for.


Relatives and friends are welcome at any time.


My relative was given end-of-life care. Every member

of staff was respectful throughout, and the support given was excellent.
Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you so much for your wonderful review, it means a lot to us

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Review from K D (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities and caring staff. The staff really care about the residents, which is piece of mind.
Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you so much for your lovely review your comments are greatly appreciated.

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Review from C F (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for just over 1 year. She has settled in well. The staff are lovely, caring and approachable if you have any concerns. Mum sits in the lounge daily when there are lots of things go do. She enjoyed the twice weekly yoga where they sing while doing the exercises. There are lots
of things going on, Easter Bonnet Making, V.E. Day celebrations, cream teas, Wimbledon fortnight. The staff are always looking at different things to do. If the residents want to participate. The home is lovely and clean. I am made to feel very welcome and can turn up any time.
Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you so much for your lovely review, we really appreciate such positive feedback.

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Review from D A (Daughter of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient when needing care for my mum got her in here in 2 days. All staff are very attentive and give the very best care couldn't when I'm not around.
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Review from A B (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are lovely, and look after my mother well, they are attentive to her needs and very quick to alert me to any problems. The staff are very good at arranging events for the residents and families so we can all come together, the summer BBQ is excellent, the chef does an excellent job!! There
are also separate activities throughout the week for the residents to take part in. The care home is in a lovely setting, with maintained gardens, the rooms are well decorated and they have just recently replaced all the carpet. My mother is happy there which gives me huge peace of mind.
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Review from A C (Wife of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is very poorly with complex needs and requires constant nursing care. The team are fantastic with him attending to his every need. The food is home cooked and fresh, the home is very clean. Reassured to leave my husband's care with the excellent team at Woodside.
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Review from Rory L (Son of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently passed away in hospital, my father was resident at Woodside Nursing home from 1st August 2024 to January 2025. I visited him every week, and the more time that passed the more it because apparent to me how excellent the care is at this nursing home. I know the food is of a really high standard,
I know the activities are the same. And the staff are amazing, every single one of them. My father was not the easiest person in the world to take care of, mental health issues as well as physical health issues, and it has not been an easy job at all for the staff. But absolutely he has been treated always with respect, care, patience, warmth. All of which after a while had been missing from his previous care home. The continual presence of the same staff day after day, shift after shift, helps so much a resident with memory issues, and I always saw the same happy faces each time I visited. I cannot rate this nursing home highly enough, absolutely top class.
Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you so much for the lovely review. We all miss your dad very much and he really was a great character and I will miss his cheeky little wink.

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Review from J J (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team are caring, friendly and helpful. Mum is content and well looked after.
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Review from L M (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is currently a resident at Woodside View Home, and we are very pleased with her care. All the staff are very friendly and very caring. Mum is well looked after, she tells me she enjoys the food.
Mum came here from the hospital, and as soon as she arrived, the care she received was such a relief
and still is very good.
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Review from L B (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my first visit, I found the staff, including the manager, kind, and courteous and all the residents in the sitting room were treated with kindness and dignity. The activities staff member took time to explain the activities available for my mum and I felt she was comfortable there and well cared
for.
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Review from Anna C (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely friendly and caring. Staff are always available if I have any questions or concerns. Woodside is clean and the food is very good. Mum is very happy here and I know she's very well looked after.
Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you so much for your complimentary review, it was very much appreciated and your mum is a delight.

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Review from Andrew C (Respite Resident) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service, nothing was too much trouble.
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Review from Carol K (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care home I have seen. Lovely staff and management. I would not want my mother to be anywhere else. Staff are always around, unlike other homes, and are very helpful to visitors also. Very homely and comfortable. I am able to take my mum's dog and my own to visit.
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Review from P B (Brother of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sibling has been unwell for many years and can find aspects of life challenging, they do not adapt easily to new situations or environments. Their previous care home, were they had been very happy and well cared for, had to close in July 2023. When I first went to Woodside View, I decided to make
an unannounced visit, to see what the home was like, without anytime to prepare. I was immediately struck be the cleanliness of the environment and the residents and the warmth of the welcome I received.I paid particular attention to the interaction of the staff with the residents, they were kind, gentle and patient. The facilities are first rate and there's a varied activities plan that people can join in with if they wish. My sibling visited with me a couple of days later, they immediately like the 'feeling' of the home. When they moved in there was very little, if any, upset and they said that they thought it was 'lovely' better than any other they had stayed in. Great start!
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Review from Julie J (Daughter of Resident) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful management and lovely caring staff. Fun activities, great food. I have never had any issues since mum's been in there.
Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Dear Julie, thank you so much for your shining review, we all enjoy being around your mum and she always greets us with a big smile.

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Review from T S (Son of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered the home in August 2021 and passed away in July 2022. The initial welcome was really good with a couple of residents joining the staff in telling Mum the routines. The nursing home is lovely, it is clean, bright and comfortable. The management and staff are very caring, we were grateful
that they stayed with Mum at the end. The food is good and activities ensure residents keep fit.
Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you for such a lovely review. Your mum was such a lovely lady and a joy to be with. She is very much missed by us all.

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Review from A P (Wife of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been welcomed to Woodside View Home by lovely staff. They have been helpful and caring and looked after him very well. Thank you!
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Review from John H (Son of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident here for the last five years of her life. She had complex medical needs and was unable to see, but I can't speak highly enough of the care given here, especially in the last few weeks of her life. She was able to celebrate her 100th birthday last year and the staff really rose
to the occasion. They kept me fully informed during Mum's final days. I was always made very welcome when visiting as were other family members and friends. Definitely recommended!
Reply from Gillian Mayhew, Manager at Woodside View Home

Thank you, John, for your support and valued comments.

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Review from Kenneth H (Brother of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very pleasant. When we arrived we had to have a lateral flow test which was clear. We were then shown in to see my sister where 3 chairs were put out for us. We were offered tea and cakes whilst we sat. The staff came in to check on my sister whilst we were there. My sister was clean
and tidy with reminders of the family on the walls. She was happy and contented.
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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Woodside View Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Woodside View Home is calculated as follows: ( (90 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 150 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodside View Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Gillian Mayhew De Lima

Job Title: Client Liaison/Activities Manager Joined: 2017

I have been with the Company now for nearly 8 years and can honestly say that I love my job. I wanted a Career change and this job came along at the right time. I love all the Residents and enjoy watching them have fun.

Frequently Asked Questions about Woodside View Home

What types of Care is Woodside View Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodside View Home have?

There are 18 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Woodside View Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodside View Home to the centre of Caterham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodside View Home to verify any information. View our terms and conditions. Woodside View Home has an Enhanced Service - more info.