Woodside View Home

2 Highview, Caterham CR3 6AY
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9.6 35 Reviews
  • Woodside View Home, Caterham
Woodside View Nursing Home focuses on a high standard of care for a wide range of needs, including nursing, palliative, intermediate and end-of-life-care.

The home has its own grounds and landscaped gardens, as well as an interior that has been lovingly refurbished to be a comfortable and versatile place of living.

Care staff are skilled in the challenges of dementia care, with a robust training programme in place to keep standards high and up-to-date.
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Care Provided by Woodside View Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1950
  • Self-Funded Residential Dementia Care: £1450 – £1950
  • Self-Funded Nursing Care: £1450 – £1950
  • Self-Funded Nursing Dementia Care: £1450 – £1950
  • RESPITE Self-Funded Residential Care: £1450 – £1950
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1950
  • RESPITE Self-Funded Nursing Care: £1700 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2000

We are happy to help, so please do not hesitate to contact us for a viewing. We look forward to hearing from you and seeing you soon.

These prices are only a guideline, please contact Woodside View Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Care Homes of Distinction Ltd

Person in Charge

  • Janel Pagulayan (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (10)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home is open 24/7 for Visitors.

Parking

  • Parking available for limited cars only.

Woodside View Home Reviews (35)

9.6

Woodside View Home has a Review Score of 9.6 (9.553) out of 10, based on 13 reviews in the last 2 years.
Over all time Woodside View Home has 35 reviews.

Overall Experience
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Date Published
  • 35
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Reviewer Connection to Woodside View Home
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Total of 35, showing 21-35
Review from Karen H (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Woodside View are a credit to their boss, but most of all, a credit to the families. Nothing is too much trouble. They are always happy, cheerful, conscientious and above all caring. We are so pleased Mum is here. If only all homes had staff like Woodside View. And the food is amazing!
They go above and beyond in all aspects of care. Thank you!
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Review from Sam K (Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am here because I have a pensioned disability called vertigo which affects the balance and before it was properly diagnosed, caused sufferers to be suspected of being secret drinkers! I have to use a walking frame to help me get about. The staff here are very caring and helpful. If, for example, I
had to be temporarily somewhere else, I would have no hesitation in coming back here again.
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Review from A M (Granddaughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were accommodating and friendly. They worked well in order to allow us to see said resident while maintaining Covid precautions. They look after their residents who seem very glad and happy with their stay.
Reply from Gillian Mayhew, Manager at Woodside View Home
Thank you for your review. I noticed there are no ratings for activities because it's your first time visiting our home, but rest assured each resident has their own personalised activities as to…read more
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Review from James B (Son of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed by the level of service, care, and kindness displayed by all the staff at Woodside View. Communication has always been swift and thorough. Our father always appears well-groomed and comfortable. Although due to covid we have rightly not been able to enter the home, staff
have always been ready to connect us with Dad through Skype at short notice. There is a warm family atmosphere and we feel that Dad is well looked after.
Reply from Gillian Mayhew, Manager at Woodside View Home
Thank you much for your lovely review, we really appreciate it very much.
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Review from George D (Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would recommend this care provider to anyone that needed care.
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Review from Phil H (Husband of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife has been at Woodside View I can't speak highly enough of the care she has received always treated with care, kindness dignity and a welcoming smile at all times. Regarding the staff couldn't ask for better always welcoming, ready to listen, very supportive caring and kind.
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Review from Janet R (Wife of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff go over and above with their kindness and care and have kept in touch with me at all times. I am always informed of injections and medication changes, plus good days and bad days for my husband. He is well looked after and as a family, we are very grateful -especially this last horrendous
year. Whatever has been going on in the outside world, Woodside View has kept everyone safe and happy. It is a lovely Manor House with a nice garden for residents and their families.
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Review from Diane W (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodside View is an excellent nursing home. The staff are very professional, always treating my mum with dignity and respect. The communication is of a very high standard, the family are always contacted if there are any health changes we need to be made aware of. Woodside is extremely well run and
nothing is too much trouble for the staff, who are friendly and caring.
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Review from Matt (Son of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
First off, the staff are great, always willing to help and accommodate, regardless of how busy they are. The location is very nice. Some care homes I saw, looked like hospital wards but Woodside is a converted mansion and feels like a proper home, with a lovely garden. Good communication also from
the staff, regarding Mum's health.
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Review from David J (Nephew of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful, always, where possible, trying to fulfil needs, particularly during the Covid Crisis where the residents' understanding of the situation can make things difficult. My aunt has multiple physical needs and these are always met with understanding and I know she feels
'at home'. This is great for me, as I have been unable to visit as often as one would like, even without Covid.
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Review from L A (Daughter-in-law of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care that was given to my father-in-law.
The home has very high standards in all departments.
When my father-in-law died after 5 years at Woodside. The staff gave me a lot of help and support which was very much appreciated.
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Review from T S (Partner of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at all levels from cleaners, chef, nurses and management are professional and attentive to my partner.
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Review from Glen S (Son of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a year now. I have always found the staff very helpful, caring and considerate. I have never had any concerns or complaint about anything in the past year.
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Review from E B (Daughter of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A small well run nursing home in a lovely situation. Mum is looked after well. More activities would be better for more active patients.
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Review from Catherine (Partner of Resident) published on 6 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Woodside View Nursing Home was excellent. Throughout my partner’s time there, he received the best care and attention, in a warm, clean and welcoming environment. We always felt welcomed and were always informed and involved in his care plan arrangements. "Thank-you" is not really
a big enough word to express our gratitude to the staff. I would strongly recommend this excellent home.
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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Woodside View Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Woodside View Home is calculated as follows: ( (90 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 150 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodside View Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Gillian Mayhew De Lima

Job Title: Client Liaison/Activities Manager Joined: 2017

I have been with the Company now for nearly 8 years and can honestly say that I love my job. I wanted a Career change and this job came along at the right time. I love all the Residents and enjoy watching them have fun.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodside View Home to verify any information. View our terms and conditions. Woodside View Home has an Enhanced Service - more info.