Hazelmere Nursing Home

9 Warwick Road, Bexhill-on-Sea TN39 4HG
Review Us
9.6 34 Reviews
  • Hazelmere Nursing Home, Bexhill-on-Sea
Hazelmere Nursing Home is a high quality nursing home located on the serene tree-lined Warwick Road in the heart of Bexhill on Sea.

Residents are at the centre of everything that happens at Hazelmere Nursing Home with the aim of providing a 'home from home' feel with a personal touch.

The friendly staff are on hand 24/7 to provide nursing and personal care according to an individual resident's needs whilst always valuing the importance of privacy, respect and dignity which is so very important when providing care to an individual.

Residents are accepted for permanent stay as well as respite and rehabilitation care.

Delicious menu options are on offer using locally sourced fresh ingredients and residents are encouraged to make suggestions for new options to be added according to their wishes.

A varied activity schedule is on offer with a focus on encouraging residents to take part and also asking residents what they would like to do with their time. Alternatively, residents can relax in the spacious lounge or in the landscaped gardens.

Services on offer include physiotherapy, chiropody, hairdressing and visiting opticians.

Double rooms are available for couples or residents wishing to share.

For more information or to arrange a viewing, please do not hesitate to get in touch.
Show Hazelmere Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Inspiricare Ltd

Person in charge

  • Simona Mehes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors are welcome at any time. Please report to reception.

Parking

  • Parking is available for all visitors.

Hazelmere Nursing Home Reviews (34)

9.6

Hazelmere Nursing Home has a Review Score of 9.6 (9.563) out of 10, based on 8 reviews in the last 2 years.
Over all time Hazelmere Nursing Home has 34 reviews.

Overall Experience
  • 24
  • 10
  • 0
  • 0
  • 0
Date Published
  • 34
  • 3
  • 6
  • 8
  • 26
Reviewer Connection to Hazelmere Nursing Home
  • 12
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 21-34
Review from Norah T (Wife of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say they looked after my husband really well and I had a big smile and a big thumbs up, he cannot communicate by speech, the staff were lovely and very pleasant and could not do enough, a special mention to the manager and her staff, thank you.
Reply from Alan, Managing Director at Hazelmere Nursing Home

Thank you for your lovely review. We are glad your husband enjoyed his stay with us and look forward to welcoming him back to Hazelmere in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Wife of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was lucky to be able to spend the last three weeks of his life at Hazelmere. I cannot fault in any way the care, kindness and dignity shown not only to him but to myself and family. Nothing was too much trouble! A huge thank you to all the staff for all their kindness at a very sad time.
Reply from Simona, Manager at Hazelmere Nursing Home

Thank you so much for your kind words. I am glad your husband was able to experience the highest standards of care during his stay at Hazelmere.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen Y (Daughter of Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very welcoming and friendly. My mum's care has been much better, and she is happier than in the other care home that we had experience with. I'm looking forward to when the resident can go out with cares etc.
Reply from Simona, Manager at Hazelmere Nursing Home

Thank you Karen for your lovely review. It is a pleasure caring for your mum. We are also looking forward to days out with our residents!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy J (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my parents were at Hazelmere Nursing Home. My dad sadly passed in 2017 and my mum in 2020. They were both given excellent care by the staff. The staff always had time to sit and have a chat with them and make sure they were ok. Made sure all their needs provided for.
Reply from Simona, Manager at Hazelmere Nursing Home

Thank you for your kind words Wendy. It was an absolute pleasure looking after your parents, they are fondly missed by the team. You will always be a friend of the Hazelmere family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V B (Partner of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only wish I had found this lovely nursing home sooner for my partner, as sadly he only spent four weeks there until he passed away. I cannot fault anything about Hazelmere, the staff, the food, the kindness and caring of everyone. My partner had a lovely ground floor room with access to the garden,
which he loved to watch the birds and the coming and going of staff, who used to wave to him.
All in all a wonderful nursing home.
Reply from Alan, Manager at Hazelmere Nursing Home

Thank you so much for your lovely words. The team at Hazelmere work so hard to give the residents a truly exceptional service and I am glad this was your experience. Please keep in touch, you will always be a friend of Hazelmere.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah R (Friend of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, due to living in Durham my visit to my friend are very limited. I came once in February and from the moment I stepped foot in the building, I knew and felt how loved and cared for my friend was. The whole team on shift worked together ad it felt like they were one big family. The chef
offered me lunch and the food and preparation were outstanding. I cannot fault the home for one second and to this day I always recommend the home to everyone I know. I'm getting on myself and I would move in a heartbeat to be a part of this family.
Reply from Simona, Manager at Hazelmere Nursing Home

Thank you so much for your kind words. Our goal is to make our residents feel at home and part of our family and I'm glad that was clear to see on your visit. We love looking after your friend and always happy to go the extra mile to enrich the lives of our residents. Thank you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I have been at the nursing home for five years, we share a large room which is sunny and bright.
We find the staff kind and attentive. Nursing skills are very good. Food is well cooked and well presented with a varied menu. Home is clean. Staff well aware of hygiene standards, outings,
hobbies and entertainment.
Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you very much for your kind words. It is a pleasure looking after you and your wife.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bryan S (Stepson of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my step-mother was due to be discharged from hospital following hip surgery at age 88, we were given the details of 3 homes and chose Hazelmere. It was thought possible that she might return home after rest and recuperation but she settled well into the homely environment of Hazelmere and it quickly
became obvious that she was happy to stay.
There has been a decline in her mental and physical condition since but she receives the best possible care and attention. Our choice of home for her is fully validated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Cousin of Resident) published on 10 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin was at Hazlemere Nursing Home three and a half years. I have always felt that she was very lucky to have chosen Hazlemere. My cousin settled very well and was able to spend the last years of her life in a very caring and supportive environment with her needs met extremely well in terms of
everyday requirements as well as her nursing care both physical and mental. She arrived with financial difficulties, but Hazelmere were flexible while we sorted these out.
My wife and I visited on a number of occasions, some without warning, and were always made to feel welcome which including tea and biscuits. Hazelmere frequently kept me up-to-date about my cousin's needs and issues.
The staff, a number, in particular, became very fond of my cousin. They were greatly saddened by her death and attended her funeral just as if they were family. In a way, they were her family for the last years of her life for which I am very grateful. A shining example of what the care industry can aspire to.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Nephew of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, my auntie and I have been very happy with the care given by all the staff.


My only comment is the lack of activities but I understand this is being addressed in July.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William H (Cousin of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found a connection with Hazelmere Nursing Home for about 15 years.
The staff have always been very helpful and caring. I cannot speak more highly of everything at this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D L (Friend of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hazelmere provides a caring and homely environment. Staff know individuals well and are kind, considerate and attentive.
The physical nature of the building, décor and access for wheelchairs is poor. Activities for residents are limited. The food seems to have improved recently.
Reply from Simona Mehes, Home Manager at Hazelmere Nursing Home

Thank you for your review. You will be pleased to know that we are in the process of updating and modernizing Hazelmere Nursing Home to further improve the experience of our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I H (Friend of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my friend moved in just over a year ago her mobility has improved. She enjoys most of the food on offer and finds the chef will listen to her needs. Most of the staff treat her with friendliness, kindness and dignity. Her room is a bit shabby.
Access to the garden, which is well maintained is
difficult which is a pity as it is underused.
A few smallish changed to the fabric could make this an excellent home.
Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Many thanks for taking the time to write your review. You will be pleased to know that we are in the process of refurbishing the communal areas of Hazelmere to make the experience even better for our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen H (Son of Resident) published on 22 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father moved into Hazelmere Nursing Home in April 2017 after a spell in hospital. We looked at several homes in our area but this one ticked all the boxes. The staff are very friendly and make my father laugh while giving him the care he needs.
My father's view is, we should have done this long
ago, as he always resisted the need for care, wanting to live on his own. Now I can rest assured that he is in a safe place and is happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Hazelmere Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Hazelmere Nursing Home is calculated as follows: ( (72 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Hazelmere Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hazelmere Nursing Home to verify any information. View our terms and conditions. Hazelmere Nursing Home has an Enhanced Service - more info.