Palm Court Nursing Home Centre of Excellence

17-19 Prideaux Road, Eastbourne BN21 2ND

Group: D F B (Care) Ltd

Person in charge: Taleb Durgahee (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Countrywide and adults. Ages 60+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Hindi, Polish, Portuguese, Tagalog

Single Rooms: 47

Shared Rooms: 3

Rooms with ensuite WC: 48

Weekly Charges Guide: Personal Care Single from £750 , Personal Care Shared (per person) from £550

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Palm Court Nursing Home Centre of Excellence: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Palm Court Nursing Home Centre of Excellence has a Review Score of 8 (8.011)

The Review Score of 8 (maximum of 10) for Palm Court Nursing Home Centre of Excellence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Palm Court Nursing Home Centre of Excellence in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Palm Court Nursing Home Centre of Excellence is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.094 Points relating to the number of positive Reviews for Palm Court Nursing Home Centre of Excellence is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 10.6 positive Reviews (53 registered beds ÷ 5). 1 Reviews ÷ 10.6 Target = 0.094

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Palm Court Nursing Home Centre of Excellence?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Palm Court Nursing Home Centre of Excellence

  • Daughter of Resident/Service User
    1

The care and understanding that the team has shown to mum has been amazing. It was a really difficult time with continuing health care team and Palm Court Nursing Home Management made it so simple. The care she receives is just amazing and the service is catered to her individual needs, which is important to us and her.

I cannot recommend this nursing home enough they are absolutely amazing and welcomed mum and us with open arms. Since being at Palm court Nursing Home, she has stabilised and is always comfortable.

Thank you all the team at Palm Court Nursing Home for being so caring x

How likely would you be to recommend Palm Court Nursing Home Centre of Excellence? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Taleb Durgahee, Director at Palm Court Nursing Home Centre of Excellence responded to this review on 04 Oct 2016:

Thank you for this feedback. It is a pleasure to care for your mum. Palm Court specialises in dementia care and upholds a high standard of care reflected in your feedback. Credit goes to the high calibre staff and management

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