Palm Court Nursing Home

13-19 Prideaux Road, Eastbourne BN21 2ND
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8.9 27 Reviews
  • Palm Court Nursing Home, Eastbourne
Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Through knowing each residents' preferences and passions, they are able to enhance the quality of daily experiences and the quality of person-centred care.

As specialists in this field, dementia affects memory and cognitive functions with less ability to carry out daily activities but there is no decline in depth of feeling. The person lives in the present reality.

Familiar touchstones of cultural identity, spirituality or religion, food and drinks and music with which people are familiar are likely to have a calming effect. A life story is instrumental in reducing vulnerability, anxiety and alienation; and is crucial in providing person-centred care.

Palm court staff are here to make every step from pre-admission to settling into new surroundings as easy as possible ensuring all medical and dietary needs are reflected in the care plan, where the resident's condition is monitored daily so that staff can be as responsive and proactive as possible.

The home also offers assistance to personalise their room with pictures, photos and any other memorabilia to create the perfect environment for them. The resident and relatives have input to the activities and interests that the activities coordinator can organise, either in a 1-to-1 or group setting.

To get a better idea about how Palm Court can help why not book a tour of the property and have a chat with the registered manager, Shaina Kumar.

In cases for emergency admissions due to unforeseen circumstances, Palm Court staff are happy to carry out routine assessments after 5 pm and during weekends.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 53 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

- Toiletries and specialist items such as newspapers or food preferences are not included in our fees.
- We can organise onsite appointments with hairdressers, chiropodists and physiotherapists who will directly invoice resident and/ family.
- Outings and assistance to appointments outside of the home will incur a small fee to cover snacks, beverages, transport and costs to assign additional carers to accompany resident(s).

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • D F B (Care) Ltd

Person in charge

  • Saad Baichoo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Countrywide and adults
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (3)

Parking

  • Free Street Parking along Prideaux Road after the Home's Ambulance Entrance.

Palm Court Nursing Home Reviews (27)

8.9

Palm Court Nursing Home has a Review Score of 8.9 (8.901) out of 10, based on 9 reviews in the last 2 years.
Over all time Palm Court Nursing Home has 27 reviews.

Overall Experience
  • 15
  • 10
  • 1
  • 0
  • 1
Date Published
  • 27
  • 1
  • 9
  • 9
  • 18
Reviewer Connection to Palm Court Nursing Home
  • 9
  • 7
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 27, showing 21-27
Review from Ted T (Son of Resident) published on 11 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the lady at the helm and all the team are brilliant, thoughtful and professional and above all caring, you would have a job to find better.
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Review from Paul N (Son of Resident) published on 5 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been resident since July 2013. I visit her regularly at least three times per week. Her dementia status and physical mobility issues make her currently very dependent on the care and support she receives from her family and the staff. Despite numerous changes in management during her stay and
various levels of criticism from CQC, I have found the home treats her with care and compassion and any problems that have occurred have been dealt with satisfactorily. Mum has developed a cheerful relationship with the staff, despite the anxieties that are typical of individuals with her clinical problems. Overall, the standard of the home has been continuously improving over the last 2-3 years and I find it difficult to contemplate the need to move Mum elsewhere, which I believe would cause her tremendous upset.
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Review from Sarah B (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been at Palm Court for a short while and the manager and her wonderful staff have been absolutely wonderful.
Every time we come into the home we are greeted warmly and staff have supported our mum with her complex needs.
The care they provide is very person-centred which helps creates
a supportive environment.
After seeing our mum fade away in other homes the difference in her emotional and physical well-being at Palm Court has been lovely, she is socialising more and building connections with staff.
We cannot thank the manager and her staff enough, as a family we have had a very difficult few months and we can finally relax knowing that our mum is in safe and supportive hands.
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Review from Benjamin B (Son of Resident) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Palm Court a short while now, she is a lot more comfortable and settled, the room is so lovely and clean, all the staff are very nice and always there for mum and us. I couldn't imagine mum being in a nicer nursing home, the care they give our mum is amazing, so much better than the
places where mum was before and we are so thankful to all the staff. I have to say the standard of care, as well as the cleanliness, is ten out of ten, the one to one care I rate just as highly. And it's also lovely that they bring the residents out into the lounge which is so important, thank you so much to all the staff at Palm Court.
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Review from Debbie B (Niece of Resident) published on 21 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle has lived at Palm Court for a few months now, he has settled in perfectly and he is very happy here. He has put on weight and looking better then he has done in years. Both management and care staff have been supportive and welcoming and it has provided a great deal of comfort to know he is
being well cared for. He is always smiling, laughing and joking with the staff and this is wonderful for us as a family to see.
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Review from Edmund N (Son of Resident) published on 14 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for by Palm Court for almost 5 years as a dementia sufferer and during this time, I have nothing but praise for the way she has been cared for. The staff have always been attentive to her needs throughout this time. The meals during this time have changed to meet her needs but
plates are sent back clean which speaks volumes. The home is always clean and passes my nose test when l visit.
Just lately Palm Court has been working hard at reversing mum's weight loss, she has now visibly increased her weight, able to cross her legs and appears happy when we visit.
I have no reservations in recommending Palm Court to anyone seeking an excellent nursing home for their love ones.
Reply from Taleb Durgahee, Director at Palm Court Nursing Home

Palm Court cares for people living with dementia and other needs. Our expertise is in supporting people with complex needs and our caring team are passionate about dementia care and supporting with compassion, love and affection. I congratulate the caring team and the relatives for working together to ensure good standard of care for our residents. Thank you.

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Review from Mrs B (Daughter of Resident) published on 4 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and understanding that the team has shown to mum has been amazing. It was a really difficult time with continuing health care team and Palm Court Nursing Home Management made it so simple. The care she receives is just amazing and the service is catered to her individual needs, which is important
to us and her.


I cannot recommend this nursing home enough they are absolutely amazing and welcomed mum and us with open arms. Since being at Palm court Nursing Home, she has stabilised and is always comfortable.


Thank you all the team at Palm Court Nursing Home for being so caring x

Reply from Taleb Durgahee, Director at Palm Court Nursing Home

Thank you for this feedback. It is a pleasure to care for your mum. Palm Court specialises in dementia care and upholds a high standard of care reflected in your feedback. Credit goes to the high calibre staff and management

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Current Review Score: 8.9 (8.901)

Overview of Review Score

The Review Score of 8.9 (8.901) out of 10 for Palm Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.152 for Palm Court Nursing Home is calculated as follows: ( (35 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 105 Ratings = 4.152
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.749 Points relating to the number of positive Reviews for Palm Court Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 9 Positive Reviews ÷ 10.6 = 0.849
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Palm Court Nursing Home to verify any information. View our terms and conditions. Palm Court Nursing Home has an Enhanced Service - more info.