
This care home is without a doubt outstanding!Cindy B(Daughter of Resident/Service User)



This care home is without a doubt outstanding!Cindy B(Daughter of Resident/Service User)



Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Through knowing each residents' preferences and passions, they are able to enhance the quality of daily experiences and the quality of person-centred care.
As specialists in this field, dementia affects memory and cognitive functions with less ability to carry out daily activities but there is no decline in depth of feeling. The person lives in...
Care Provided by Palm Court Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- We can organise onsite appointments with hairdressers, chiropodists and physiotherapists who will directly invoice resident and/ family.
- Outings and assistance to appointments outside of the home will incur a small fee to cover snacks, beverages, transport and costs to assign additional carers to accompany resident(s)
The price(s) shown are provided by the care home. Contact Palm Court Nursing Home for full pricing details and T&Cs.
Contact Palm Court Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- D F B (Care) Ltd
- Private Owned
Person in charge
- JOLLY LANAPAN(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 60+
- Palm Court Nursing Home has a long?standing connection to the local Christian community and maintains a gentle Christian ethos that guides its approach to dignity, compassion, and respect for every individual. The home welcomes residents of all faiths and none, and there is no requirement for residents to participate in religious activities. Spiritual support is available for those who wish to access it, and local faith leaders visit the home regularly to offer pastoral care
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (47)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (47)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome throughout the day, with preferred visiting times arranged to support residents’ routines, mealtimes, and clinical care. Families are encouraged to visit regularly, and staff assist residents to receive visitors comfortably and safely. Quiet spaces are available for private visits, and larger communal areas can be used for family gatherings. Visiting arrangements may be adjusted temporarily during periods of illness or infection control measures to ensure the safety and wellbeing of residents.
Parking
- Free Street Parking along Prideaux Road after the Home's Ambulance Entrance.
Palm Court Nursing Home Reviews (28)
Palm Court Nursing Home has a Review Score of 8.9 (8.857) out of 10, based on 10 reviews in the last 2 years.
Over all time Palm Court Nursing Home has 28 reviews.
The care and loving attention my Mum has on a daily basis is amazing, all the staff and management are brilliant. Mum couldn't be in a better place, she continues to be in good health at nearly 102 years of age.
From the lady at the helm and all the team are brilliant, thoughtful and professional and above all caring, you would have a job to find better.
Mum has been resident since July 2013. I visit her regularly at least three times per week. Her dementia status and physical mobility issues make her currently very dependent on the care and support she receives from her family and the staff. Despite numerous changes in management during her stay and various levels of criticism from CQC, I have found the home treats her with care and compassion and any problems that have occurred have been dealt with satisfactorily. Mum has developed a cheerful relationship with the staff, despite the anxieties that are typical of individuals with her clinical problems. Overall, the standard of the home has been continuously improving over the last 2-3 years and I find it difficult to contemplate the need to move Mum elsewhere, which I believe would cause her tremendous upset.
Every time we come into the home we are greeted warmly and staff have supported our mum with her complex needs.
The care they provide is very person-centred which helps creates a supportive environment.
After seeing our mum fade away in other homes the difference in her emotional and physical well-being at Palm Court has been lovely, she is socialising more and building connections with staff.
We cannot thank the manager and her staff enough, as a family we have had a very difficult few months and we can finally relax knowing that our mum is in safe and supportive hands.
My mum has been at Palm Court a short while now, she is a lot more comfortable and settled, the room is so lovely and clean, all the staff are very nice and always there for mum and us. I couldn't imagine mum being in a nicer nursing home, the care they give our mum is amazing, so much better than the places where mum was before and we are so thankful to all the staff. I have to say the standard of care, as well as the cleanliness, is ten out of ten, the one to one care I rate just as highly. And it's also lovely that they bring the residents out into the lounge which is so important, thank you so much to all the staff at Palm Court.
My Uncle has lived at Palm Court for a few months now, he has settled in perfectly and he is very happy here. He has put on weight and looking better then he has done in years. Both management and care staff have been supportive and welcoming and it has provided a great deal of comfort to know he is being well cared for. He is always smiling, laughing and joking with the staff and this is wonderful for us as a family to see.
Just lately Palm Court has been working hard at reversing mum's weight loss, she has now visibly increased her weight, able to cross her legs and appears happy when we visit.
I have no reservations in recommending Palm Court to anyone seeking an excellent nursing home for their love ones.
Palm Court cares for people living with dementia and other needs. Our expertise is in supporting people with complex needs and our caring team are passionate about dementia care and supporting with compassion, love and affection. I congratulate the caring team and the relatives for working together to ensure good standard of care for our residents. Thank you.
The care and understanding that the team has shown to mum has been amazing. It was a really difficult time with continuing health care team and Palm Court Nursing Home Management made it so simple. The care she receives is just amazing and the service is catered to her individual needs, which is important to us and her.
I cannot recommend this nursing home enough they are absolutely amazing and welcomed mum and us with open arms. Since being at Palm court Nursing Home, she has stabilised and is always comfortable.
Thank you all the team at Palm Court Nursing Home for being so caring x
Thank you for this feedback. It is a pleasure to care for your mum. Palm Court specialises in dementia care and upholds a high standard of care reflected in your feedback. Credit goes to the high calibre staff and management
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 November 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 08 May 2026
We are delighted to announce that Charmaine Foster has been shortlisted for best activity co-ordinator at this year's Dementia Care Awards! According to Dementia Care Awards, the Activity Co-Ordinator Award...
- 26 Jan 2026
Palm Court Shows Strong Improvement Under New Leadership. Palm Court is proud to announce a positive step forward following its latest CQC inspection, achieving GOOD ratings in the key areas...
There are no upcoming events for Palm Court Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Palm Court Nursing Home.
Accreditations
There are no accreditations posted yet for Palm Court Nursing Home.
Meet the Team (0)
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