
This care home is without a doubt outstanding!Cindy B(Daughter of Resident/Service User)



This care home is without a doubt outstanding!Cindy B(Daughter of Resident/Service User)



Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Through knowing each residents' preferences and passions, they are able to enhance the quality of daily experiences and the quality of person-centred care.
As specialists in this field, dementia affects memory and cognitive functions with less ability to carry out daily activities but there is no decline in depth of feeling. The person lives in...
Care Provided by Palm Court Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- We can organise onsite appointments with hairdressers, chiropodists and physiotherapists who will directly invoice resident and/ family.
- Outings and assistance to appointments outside of the home will incur a small fee to cover snacks, beverages, transport and costs to assign additional carers to accompany resident(s)
The price(s) shown are provided by the care home. Contact Palm Court Nursing Home for full pricing details and T&Cs.
Contact Palm Court Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- D F B (Care) Ltd
- Private Owned
Person in charge
- JOLLY LANAPAN(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 60+
- Palm Court Nursing Home has a long?standing connection to the local Christian community and maintains a gentle Christian ethos that guides its approach to dignity, compassion, and respect for every individual. The home welcomes residents of all faiths and none, and there is no requirement for residents to participate in religious activities. Spiritual support is available for those who wish to access it, and local faith leaders visit the home regularly to offer pastoral care
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (47)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (47)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors are welcome throughout the day, with preferred visiting times arranged to support residents’ routines, mealtimes, and clinical care. Families are encouraged to visit regularly, and staff assist residents to receive visitors comfortably and safely. Quiet spaces are available for private visits, and larger communal areas can be used for family gatherings. Visiting arrangements may be adjusted temporarily during periods of illness or infection control measures to ensure the safety and wellbeing of residents.
Parking
- Free Street Parking along Prideaux Road after the Home's Ambulance Entrance.
Palm Court Nursing Home Reviews (28)
Palm Court Nursing Home has a Review Score of 8.9 (8.857) out of 10, based on 10 reviews in the last 2 years.
Over all time Palm Court Nursing Home has 28 reviews.
If there is any change at all to mums health/ wellbeing the nurse never fails to inform us and query with us if a problem arises. Although given the choice mum would rather be at home she seems to have accepted being at Palm Court, and we as a family are relieved she is In a safe environment, which is clean, bright, albeit a basic room but adequate.
Thanks to all the staff for their dedication and hard work, it is very much appreciated.
Thank you so much for your heartfelt review and for entrusting us with your mum's care. We understand how difficult that initial transition can be, and we're truly glad that your first visit helped ease those anxieties.It means a great deal to our team to know that their kindness and attentiveness...
My Wife is settling in very well in the Nursing Home, and I find the Manageress, the Nursing Staff and all the Carers to be very dedicated and caring people.
My wife's room is quite sufficient. It is en suite and has a small wardrobe and a small chest of draws, which is enough for my wife.
Inconclusion, I would say my wife is very well looked after.
On behalf of everyone at Palm Court Nursing Home, I would like to extend our heartfelt thanks for your kind and thoughtful review.We are truly grateful for your words of appreciation regarding the care your wife is receiving. It means a great deal to our Manageress, nursing staff, and carers to...
My husband has been a resident since May 2024. He doesn't understand where he is so I cannot comment on his behalf. I am happy with the Home and the level of care he is receiving but I think more could be done to make Palm Court Nursing Home more of a "home" rather than an establishment. For example, the TV is far too small for an elderly person who sits in front of it for the entire day to be able to watch in comfort. The Lounge is very basic and could do with being made more cosy, for example having plants, modern furniture and more pictures.
My mum has been resident for almost 5 months. She says she feels safe there, which is our main priority. I have noticed her speech/communication has deteriorated, could be her general condition or that she doesn't interact with many people anymore. Mum is kept clean, her hair is always brushed and her nails are even painted sometimes. I know they have a singer and activities going on, with a view to taking residents out from time to time. Staff are very friendly and let me visit anytime and nothing is a problem. They held a lovely Christmas party for residents and family too. My only slight concern is sometimes food is left to go cold and not re-heated if residents don't eat it straight away but I think this is likely due to levels of dementia. Overall, I'm very happy with the level of care given.
Cleanliness is excellent.
The staff are polite and very helpful.
Do not know much about activities.
General care for residents is very good.
I think staff and management are excellent, very friendly and helpful. I would definitely recommend the home.
The home is always warm and they often put on events that relatives can share with their loved ones.
Going forward, extremely pleased but could the minutes of the relatives meeting be emailed regularly.
Overall I'm happy with Palm Court, there is sometimes issues with clothing having someone else or not having any socks or pants in his drawer but I always try to sort it out on the day. Had a paramedic visit a few weeks ago and I wasn't informed until the next day.
My mum has been in Palm Court for around 10 months and is doing so much better with the full-time support from the staff who are all very caring. Mum loves the food and is eating so much better than before.
From cooking specific food for her to taking her out for a cigarette. Even picking up gifts in their own time as she was unable to get out. She was very happy there in her last few years, wouldn't of wanted her anywhere else.
My mum's room is very spacious.
The staff are always very pleasant upon arrival and during my visit and informative if I have any questions.
My mum always looks well looked after and presentable
The staff were very hospitable allowing the family to attend together when it was my mum's birthday this month
All in all, am very pleased with this nursing home
My dad has many different conditions, which means he has very complex care needs. He was admitted to Palm Court after a prolonged hospital stay. The staff have been unfailingly kind and attentive both to dad and to me when I visit. The nurses take time to keep me informed and talk through his treatment. I’m truly astonished at how much dad has improved under their care. He is now eating and drinking unaided and much more alert, able to hold a conversation. They gave us some precious extra time together, and I’m forever grateful.
My husband was admitted to Palm Court after a long stay in hospital and it was lovely for him to have his own pleasant room with a garden outlook. He has improved considerably since being there. The staff are so kind patient and caring towards him and the family.
My sisters room is a good size so is the lounge. Those are the only two rooms I've seen. The carers are friendly and kind. My sister seems to be well looked after. I think the care is as you would expect.
Both Mum and Dad lived at Palm Court, for approximately 3 years, after being transferred from another care home. Palm Court was a big improvement on the previous home, social aspect and activities were very good. Dad was always engaged in gardening and out and about in the mini bus. The staff were always prompt in notifying us if there was a problem, be it medical or a need for more items, and always accommodating. There was a management change over a few months ago, and the current manager was extremely empathetic when we lost them both, a few weeks ago. We can't thank the staff enough for all the love and support they showed our parents, especially in their latter weeks. We would recommend the Palm Court Nursing Home to others.
Thank you for your review. We will always have fond memories of your parents especially of your father playing the harmonica that other residents and staff enjoyed very much. You will always be a friend of Palm Court. We wish you well.
My mother was transferred to Palm Court with dementia from another nursing home who was not able to care for her with her dementia needs. While she was at Palm Court she complained that the carers sometimes treated her roughly and bossed her. The manager refused to acknowledge that my mother was deaf and could not hear well. This worried me that the manager was not conveying necessary information to the carers. My mother sadly contracted Covid and passed away last week. I have just tried to arrange to collect her possessions and was told by the manager to come in on Wednesday; there were no words of condolence at all and it has left me terribly upset that if she treats grieving relatives like that how does she treat the residents? There are however caring nurses at the home and as the home was closed at the time of my Mother's passing I was unable to visit her and a very kind nurse let me see my mother on a video call - something which was very kind and appreciated. Thank you to that nurse!
Thank you for taking the time to submit your review, your comments are important to us and we take on board the issues you raise. When your review was first submitted, we reached out to you directly to offer our condolences and to learn more about your experience, after which we spoke to the...
My Aunt was accepted to Palm Court Nursing Home at a critical time in her Alzheimer’s journey when her behaviour caused her to be given notice from a home for dementia sufferers with behavioural problems. Quite frankly, they are a life saviour in taking her in. Instinctively, I liked the ethos of the home, its person-centred approach. This was three years ago and since then the staff have responded to the changing presentation of Alzheimer's in the most amazing way; with care, compassion and love. My Aunt has been very lucky to pass her latter years in such an environment. Led by the manager, every single member of the team, that includes cleaners, chef, and laundry are professional yet personable. The change in my Aunt since her admission is incredible. I knew from the word go that she would flourish and she did. The home is always clean and my Aunt enjoyed the meals, which says a lot as her profession was a cookery teacher.
This care home is without a doubt outstanding! The manager and her fantastic team cared for my dad and all his needs. There is such a lovely atmosphere when you go to visit too. It is in my view, such a lovely place and I know my dad was extremely happy to make it his home.
My godmother was a resident in this home for several months, having been transferred from a care home because of her increasing frailty. I was impressed by the care of the staff and the effort to connect to her as a person, even though she had severe dementia. I was always kept fully informed as to her health. The arrangements for visiting under Covid restrictions were well thought out and made interaction with her easy. When she died (peacefully) the manager was very sympathetic and helpful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 November 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 08 May 2026
We are delighted to announce that Charmaine Foster has been shortlisted for best activity co-ordinator at this year's Dementia Care Awards! According to Dementia Care Awards, the Activity Co-Ordinator Award...
- 26 Jan 2026
Palm Court Shows Strong Improvement Under New Leadership. Palm Court is proud to announce a positive step forward following its latest CQC inspection, achieving GOOD ratings in the key areas...
There are no upcoming events for Palm Court Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Palm Court Nursing Home.
Accreditations
There are no accreditations posted yet for Palm Court Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Palm Court Nursing Home
What types of Care is Palm Court Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Palm Court Nursing Home have?
There are 47 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Palm Court Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Palm Court Nursing Home to the centre of Eastbourne?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
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