Palm Court Nursing Home

Thanks to all the staff for their dedication and hard work, it is very much appreciated.

My Wife is settling in very well in the Nursing Home, and I find the Manageress, the Nursing Staff and all the Carers to be very dedicated and caring people.

My wife's room is quite sufficient. It is en suite and has a small wardrobe and a small chest of draws, which is enough for my wife.

Inconclusion, I would say my wife is very well looked after.

My husband has been a resident since May 2024. He doesn't understand where he is so I cannot comment on his behalf. I am happy with the Home and the level of care he is receiving but I think more could be done to make Palm Court Nursing Home more of a "home" rather than an establishment. For example, the TV is far too small for an elderly person who sits in front of it for the entire day to be able to watch in comfort. The Lounge is very basic and could do with being made more cosy, for example having plants, modern furniture and more pictures.

My mum has been resident for almost 5 months. She says she feels safe there, which is our main priority. I have noticed her speech/communication has deteriorated, could be her general condition or that she doesn't interact with many people anymore. Mum is kept clean, her hair is always brushed and her nails are even painted sometimes. I know they have a singer and activities going on, with a view to taking residents out from time to time. Staff are very friendly and let me visit anytime and nothing is a problem. They held a lovely Christmas party for residents and family too. My only slight concern is sometimes food is left to go cold and not re-heated if residents don't eat it straight away but I think this is likely due to levels of dementia. Overall, I'm very happy with the level of care given.

General care for residents is very good.

I think staff and management are excellent, very friendly and helpful. I would definitely recommend the home.

The home is always warm and they often put on events that relatives can share with their loved ones.

Going forward, extremely pleased but could the minutes of the relatives meeting be emailed regularly.

Overall I'm happy with Palm Court, there is sometimes issues with clothing having someone else or not having any socks or pants in his drawer but I always try to sort it out on the day. Had a paramedic visit a few weeks ago and I wasn't informed until the next day.

My mum has been in Palm Court for around 10 months and is doing so much better with the full-time support from the staff who are all very caring. Mum loves the food and is eating so much better than before.

From cooking specific food for her to taking her out for a cigarette. Even picking up gifts in their own time as she was unable to get out. She was very happy there in her last few years, wouldn't of wanted her anywhere else.

All in all, am very pleased with this nursing home

My dad has many different conditions, which means he has very complex care needs. He was admitted to Palm Court after a prolonged hospital stay. The staff have been unfailingly kind and attentive both to dad and to me when I visit. The nurses take time to keep me informed and talk through his treatment. I’m truly astonished at how much dad has improved under their care. He is now eating and drinking unaided and much more alert, able to hold a conversation. They gave us some precious extra time together, and I’m forever grateful.

My husband was admitted to Palm Court after a long stay in hospital and it was lovely for him to have his own pleasant room with a garden outlook. He has improved considerably since being there. The staff are so kind patient and caring towards him and the family.

My sisters room is a good size so is the lounge. Those are the only two rooms I've seen. The carers are friendly and kind. My sister seems to be well looked after. I think the care is as you would expect.

Both Mum and Dad lived at Palm Court, for approximately 3 years, after being transferred from another care home. Palm Court was a big improvement on the previous home, social aspect and activities were very good. Dad was always engaged in gardening and out and about in the mini bus. The staff were always prompt in notifying us if there was a problem, be it medical or a need for more items, and always accommodating. There was a management change over a few months ago, and the current manager was extremely empathetic when we lost them both, a few weeks ago. We can't thank the staff enough for all the love and support they showed our parents, especially in their latter weeks. We would recommend the Palm Court Nursing Home to others.

My mother was transferred to Palm Court with dementia from another nursing home who was not able to care for her with her dementia needs. While she was at Palm Court she complained that the carers sometimes treated her roughly and bossed her. The manager refused to acknowledge that my mother was deaf and could not hear well. This worried me that the manager was not conveying necessary information to the carers. My mother sadly contracted Covid and passed away last week. I have just tried to arrange to collect her possessions and was told by the manager to come in on Wednesday; there were no words of condolence at all and it has left me terribly upset that if she treats grieving relatives like that how does she treat the residents? There are however caring nurses at the home and as the home was closed at the time of my Mother's passing I was unable to visit her and a very kind nurse let me see my mother on a video call - something which was very kind and appreciated. Thank you to that nurse!

My Aunt was accepted to Palm Court Nursing Home at a critical time in her Alzheimer’s journey when her behaviour caused her to be given notice from a home for dementia sufferers with behavioural problems. Quite frankly, they are a life saviour in taking her in. Instinctively, I liked the ethos of the home, its person-centred approach. This was three years ago and since then the staff have responded to the changing presentation of Alzheimer's in the most amazing way; with care, compassion and love. My Aunt has been very lucky to pass her latter years in such an environment. Led by the manager, every single member of the team, that includes cleaners, chef, and laundry are professional yet personable. The change in my Aunt since her admission is incredible. I knew from the word go that she would flourish and she did. The home is always clean and my Aunt enjoyed the meals, which says a lot as her profession was a cookery teacher.

This care home is without a doubt outstanding! The manager and her fantastic team cared for my dad and all his needs. There is such a lovely atmosphere when you go to visit too. It is in my view, such a lovely place and I know my dad was extremely happy to make it his home.

My godmother was a resident in this home for several months, having been transferred from a care home because of her increasing frailty. I was impressed by the care of the staff and the effort to connect to her as a person, even though she had severe dementia. I was always kept fully informed as to her health. The arrangements for visiting under Covid restrictions were well thought out and made interaction with her easy. When she died (peacefully) the manager was very sympathetic and helpful.