Patcham Nursing Home

Eastwick Barn, Eastwick Close, Patcham, Brighton BN1 8SF

Patcham Nursing Home, in Brighton, employs a team who are experienced in a wide range of care needs, suiting the challenges faced by modern care provision and adhering to the requirements of regulators.

Residents have a versatile lifestyle supported, with the home's aim being to put client satisfaction at the centre of all decisions, which includes respect for personal dignity and interests.

Group: Wren Retirement Living

Person in charge: Allyson Ettiene (Registered Manager)

Local Authority / Social Services: Brighton & Hove City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 30

Rooms with ensuite WC: 30

Fees information:

Price dependent on assessment

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Patcham Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Patcham Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Patcham Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.662 for Patcham Nursing Home is calculated as follows: ( (55 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Patcham Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Patcham Nursing Home has a Review Score of 9.5 (9.495) from 6 Reviews


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Patcham Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Patcham Nursing Home

  • Daughter of Resident/Service User
    4
  • Great-granddaughter of Resident/Service User
    1
  • Resident / Service User
    1

I am so happy I chose Patcham Nursing Home for my mother to spend two weeks respite. I knew she would be in safe hands as soon as I met the manager and I was proved right. Attentive approachable staff, a charming garden and delicious à la carte food. Thank you Patcham Nursing Home.

How likely would you be to recommend Patcham Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Allyson Ettiene, Manager at Patcham Nursing Home responded to this review on 14 May 2018:

Thank you for your kind comments. The team at Patcham Nursing Home is continually striving to uphold and improve the quality of care we give both to our residents and their relatives.

Carers very caring people and all very friendly. Very good at their job. Family atmosphere. Looked after my mum very well. She was not the easiest of people, due to her conditions, to look after but they always make sure her edges were on the bed and bedsides were up. Never once did I have to say about this, not like other homes my mum was in. I was constantly having to complain. Would have been nice to have sent some flowers and card for her funeral.

How likely would you be to recommend Patcham Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

The menus were ample with a choice of foods at every course and some you didn't think they would have, it's all there. There was a resident chiropodist and entertainments manager. A staff member would come in and do the ladies hair once a week on Friday. Wednesday a musician came in for an hour. IT'S JUST THERE - WHATEVER YOU WANTED - IT WAS THERE. A resident tended the garden whenever he was able. I'm afraid I was there just one week, then I stayed another week, then another week until my 6 weeks were up. Then I said to the staff, can I stay longer? They all agreed that I could except NHS (they said NO) so 6 weeks for the best holiday (respite) that I could have. I can only remember some of the names but all had that friendly face that you want when you are ill.
So thank you, all of you.

How likely would you be to recommend Patcham Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Allyson Ettiene, Home Manager at Patcham Nursing Home responded to this review on 06 Nov 2017:

Thank you for your review of our home. It is our intention to give our residents person-centred care which meets their individual need. We continue to strive to maintain and improve our residents' experience at our home.

I cannot fault this amazing nursing home. My mother has had the best care one could wish for. Whenever I go to visit, I ask the first carer or nursing staff where my mother is and they immediately know and guide me to where she is.
Her room is always clean and tidy and her clothes, both in the wardrobe and in the draws are neat and always tidy. The staff are the same as when my mother went there four years ago. Which is always a good sign. The people from the catering staff right through to the top are lovely caring people. I can honestly say I haven't had a days worry since my mother went into their excellent home.
Highly recommend this place. A big thank you to all the staff from a very grateful daughter.

How likely would you be to recommend Patcham Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Allyson Ettiene, Home Manager at Patcham Nursing Home responded to this review on 07 Aug 2017:

Thank you for your review of our home. Our aim at Patcham Nursing Home is to continue to provide excellent, person centred care to all our residents and to create a warm environment of being 'at home'. We appreciate your feedback to us.

92 with vascular dementia and immobile she is washed and cleaned daily, given the opportunity to wear any clothing she wants, her dignity is kept. Her food requirements mean she's feed with help of others, the encouragement and patience with my grandmother is impeccable. The nursing home is split into two levels with high dependent upstairs. She loves her new home.
She gets her hair done and care staff paint her nails. Her medical needs are met and local doctors are always on hand. Staff are impeccable.
I feel my grandmother is in a safe place with call bells and locked doors safeguarding her.
I have regular communication with the team there.
I drop by night and day due to my working shifts they are not only consistent but her paper work is up to date.
They keep time date record like a hospital, they allow me to see her food / fluid intake, her toilet habits, her mood, her personal hygiene and any concerns this means they are proactive with her care.

How likely would you be to recommend Patcham Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff are helpful and kind to residents and family. Everywhere looks clean and the staff work very hard to maintain standards. I feel I can discuss any issue open and honestly with the matron.

How likely would you be to recommend Patcham Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

Submit a Review for Patcham Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

1 Bed Vacancy

posted 03 May 2018

1 lovely room available in our beautiful home in Brighton.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Patcham Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Patcham Nursing Home