Longacre Nursing Home

This is the second time I've used this nursing home for a parent with end-of-life care. I found the whole team to be extremely caring and thoughtful towards my mother, and also to us as a family couldn't do enough for us they supported us at a very difficult time. The atmosphere in the home was excellent and very welcoming and I never saw anything but excellent care for all the residents. Very happy with the care my mother received and my father before that. Can't recommend it highly enough.

My mother has been at Longacres Nursing Home for three years and I have nothing but praise for all the staff and management for her care and well-being and for keeping her happy and fulfilled. The staff are always happy to speak with me anytime and always keep me informed of every aspect of mum's life.

We would like to thank the Manager and all the staff for the wonderful and dedicated care they gave our father during the weeks he was with them. He came to the home for end-of-life care and they always ensured he was wonderfully well cared for and provided with 1-1 help with everything he needed. Nothing was too much trouble and everyone took a genuine interest in him and we were able to go home each day knowing we had no worries about how he was being looked after and that if there was a change we would be contacted. Thank you again for all you did for him, we are eternally grateful.

Longacre continues to give mum the love and care she needs in a home-from-home atmosphere. All the staff are very friendly and cheerful and provide essential familiar faces daily and when we visit we become part of the family too. Mum is always included in the activities and celebrations as far as her condition allows and a lot of effort goes into these occasions. Mum's needs are always discussed with us. We would like to thank the manager and all the staff for going the extra mile.

After my husband had a long stay in hospital Longacre was eventually found as a suitable nursing home to meet his needs. I couldn't have chosen better, they have been so caring and met his needs whenever these changed. These changes were often as he had medical problems as well as his dementia. They took time to change his dressings on a daily basis, with the matron a very experienced nurse who knew when to call the doctor with any other changes. I felt he had personal care by lovely carers, always monitoring his food intake. They administered to his personal needs and it took so much of the worry away from me, knowing he was so well looked after. They helped me celebrate several birthdays and our Golden Wedding Anniversary. Sadly my husband passed away in early December, with full PPE and testing I was allowed to see him weekly in the last few months. I will always be grateful for the kindness they have shown.

Thank you to you all at Longacre.

We chose Longacre for my mother for palliative care. She was only there for two weeks before she passed away but the care she received was amazing. The staff are very caring and very professional. Nothing was too much trouble for them. Her room was lovely too. I am very glad that she spent her last days being looked after such a professional group of people.

The staff do not knock/ask before entering, use patronising names, they don't have name badges and any uniforms seem random. Example: One day a chap with the appearance of a working janitor walked into the room and said to the resident I was visiting words to the effect of “Have you been sick again dear?”. I asked who he was and he confirmed he was a nurse.

My mother had palliative care at the home from 22/08/18 upto the time of her death on October 7th 2018.

Exceptionally well cared for. Wonderful management and staff care. The manager and her team were attentive and professional at all times.

We couldn't have asked for a better facility for my mother.

Thank you.

I cannot praise the staff enough. Mum has been a resident for 6 years and has been shown nothing but respect and kindness. Mum is well looked after and cared for like a member of the family.

My Great Aunt, who is 108 years old, came to Longacre in May 2015 when her previous home suddenly decided to close. After a family inspection we decided Longacre would be ideal for her. At her age we were worried how she would handle the move but thanks to the staff and management she soon settled in. Although now virtually blind and quite deaf she still manages to recite poetry (several verses) and quote Shakespear. Most of all she loves to sing and her repertoire is quite extensive. She is very happy here which is of great comfort to the family.

A few month's ago mum was very poorly with a chest infection but the Matron knows she is petrified of hospitals; she called the Doctor and monitored mum's condition until mum was over the worst without sending her to the hospital which I know helped mum recover quickly. In fact any concerns they have about mum's health they immediately call the Doctor.

My sister has been in Longacre home for 4 years and although not a palace I have been very pleased with the care my sister has had and still having, I have found the staff very caring and nothing is too much trouble.