Pentlands

42 Mill Road, Worthing BN11 5DU
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9.9 34 Reviews
  • Pentlands, Worthing
Pentlands is a Nursing Home situated in West Worthing and is well positioned for local shops and access to the sea.

The home is one of Worthing’s longest established nursing homes and has been extended and refurbished to achieve its high standards and attractive appearance. All rooms have a private phone with direct number, overhead tracking, WiFi and large TV.

All beds are electric profile and air mattresses provided where required. There is a two way speaking call bell in every room. All care plans are computerised and ensure that all patient needs are met all of the time.

Pentlands provides nursing care to the highest standards with the most modern equipment and resources. The home meets the Gold Standards Framework requirements to care especially for cancer or long term illness patients.

Accommodation is offered in thirty-two en-suite bedrooms. In addition, there is a most appealing ‘solarium’ type lounge which faces directly on to the pretty rear garden. The comfortable home environment at Pentlands provides a relaxed and peaceful atmosphere for both the patient and families.

Visitors welcome at all times.
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Care Provided by Pentlands

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1618
  • Self-Funded Nursing Dementia Care: from £1618
  • RESPITE Self-Funded Nursing Care: from £1618
  • RESPITE Self-Funded Nursing Dementia Care: from £1618

These prices are only a guideline. If NHS-funded Nursing Care (FNC) is awarded this will be deducted from the fees. There are no extras except newspapers, hairdressing and chiropody. A private phone is included at no cost.

These prices are only a guideline, please contact Pentlands to find out the exact price for your requirements.

Contact Pentlands to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Pentlands to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Debbie Hathaway (Matron)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome at all times
    Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.

Parking

  • On-site parking

Pentlands Reviews (34)

9.9

Pentlands has a Review Score of 9.9 (9.874) out of 10, based on 16 reviews in the last 2 years.
Over all time Pentlands has 34 reviews.

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Reviewer Connection to Pentlands
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Total of 34, showing 21-34
Review from J A (Husband of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was a resident at Pentlands from May 2021 until January 2022. I cannot speak too highly of this nursing home and all of its staff from the management through to the care staff, the chef and the catering staff. All of the carers are kind and thoughtful and manage to maintain a sense of humour,
caring out such gentle and genuine care. The opening is excellent and I frequently commented that I would like to enjoy the meals that they provided.
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Review from Lorraine R (Sister of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recommended this home for my sick brother as my mother-in-law had lived there before she passed away. Pentlands are amazing. The food is wonderful and the rooms are lovely. My brother lived in Pentlands for 14 months but sadly passed away in April 2021. The staff are all lovely and are very helpful.
The manager is a lovely lady. Best home in Worthing. Highly recommend.
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Review from Ronald J (Husband of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great place. Very caring, good food and very clean. My wife has been there since January and is very well looked after. Visiting is no problem at all. Staff are very caring, nothing is a problem. Very well recommended.
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Review from J R (Wife of Resident) published on 13 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband received end of life care at Pentlands. During the ten weeks he was there, not only was he compassionately cared for, but we, his family, were always welcomed and supported. The home was always clean, no unpleasant smells and the staff cheerful and competent. The catering staff went the extra
mile to accommodate his dietary needs. A sad experience was made easier by the kindness and cheerfulness of all concerned.
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Review from Christine R (Daughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Pentlands in June 2109 as she and the family were no longer able to care for her at home. Her debilitating illness meant she was needing full time nursing care as she had become very frail and emaciated and unable to maintain her independence.
Pentlands' staff are amazing. Mum
is now dying and the end of life care is, as you would hope for, aiming to achieve a peaceful and painfree time for her. Because of her underlying conditions, we can only express gratitude and heartfelt thanks to all her carers. She clearly has received excellent personal care and her skin integrity, despite the disease process, is very good.
The home is run in a very open and caring way and it does not matter what time you visit, the staff are welcoming and make time for you. We are a very large family and this must be quite daunting at times for the staff but never have we been made to feel in the way. Thank you to everyone from the family.
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Review from Jean N (Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first time in a nursing home I found the staff friendly and helpful. Would recommend Pentlands to anyone who required excellent nursing. Staff would always go that extra to ensure you are well cared for. Management, matron, senior carers, carers, domestics and laundry staff work very hard and behind
the kitchen doors staff ensure food is excellent. Well done and thank you all for a wonderful stay. It is more like a friendly hotel
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Review from Karimah B (Daughter of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently moved to Pentlands from a residential home in the South Coast group and I cannot speak highly enough of the care he has received at both.
The staff at Pentlands have made every effort to make his last days as comfortable as possible and he is treated with respect, dignity and as
an individual.
Thank you so very much.
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Review from H R (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to our mother in the 6 weeks she was in the home was superb. Pentlands staff were very kind and extremely supportive of the whole family through this very difficult and emotional time. Thank you!
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Review from Helen V (Friend of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was cared for very lovingly. Nothing was too much trouble - also I was made to feel welcome when I visited her. It seemed to be a homely home.
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Review from Pat M (Mother of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was devastated when I realised that due to my own health deteriorating I could no longer care for my son at home but I have found that Pentlands is like a "home from home". The rooms are beautifully decorated and furnished and kept at the right temperature. The food is plentiful and varied- all home
cooked including the delicious cakes with afternoon tea.
The carers are efficient and cheerful and the nurses and management staff are dedicated and "on the ball". Medical problems are dealt with quickly as are other issues that may arise. All in all. There is a relaxed and happy atmosphere in the home.
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Review from Lisa L (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy because she is being well cared for by people who show her respect and take time with her. We, her family, can now relax a bit knowing mum is safe and our visits concentrate on her and having a good time.
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Review from Jean W (Wife of Resident) published on 12 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pentlands staff have cared for my husband for over 2 years and he is extremely happy there. Although terminally ill and bedridden, they take such good care of him that he is constantly smiling and never complains. They really are first class and meet his every need. I can recommend 100%. A lovely nursing
home.
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Review from Peter C (Friend of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our neighbour receives excellent care and attention at the home. She has been a resident for 2 years now and can be difficult at times. The chefs bend over backwards to meet her needs and preferences at all times. We could not wish for a better home for her. Matron is exceptionally attentive.
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Review from V B (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been very happy at Pentlands. Staff are lovely, kind and caring. I would recommend this nursing home without hesitation.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Pentlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Pentlands is calculated as follows: ( (184 Excellents x 5) + (5 Goods x 4) ) ÷ 189 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Pentlands is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Debbie

Debbie Hathaway

Job Title: Matron Joined: 1998

Mrs Debbie Hathaway qualified as a Nurse in 1983, she joined South Coast Nursing Homes group in 1998 where she has spent 4 years as Deputy Matron, 16 years as Matron and continues to run Pentlands to an exceptionally high standard. Debbie always puts the residents at the heart of what she does, this ensures Pentlands is a happy home to live and work.
Debbie always involves herself in training courses to keep up to date. Debbie has also trained to be a mentor so she can assist the Student Nurses when they come to Pentlands on work placements.
Debbie has completed the St Barnabas Six Steps course focusing on the many different aspects of palliative care.

Laura

Laura Lomax

Job Title: Senior Care Assistant Joined: 1996

Laura started working for South Coast Nursing Homes back in 1996.
Laura enjoys helping people and will always put our residents first, ensuring they are happy and cared for in a way which respects their wishes, dignity and privacy.
Laura provides our raffle prizes when we have events at Pentlands, which always goes down well!


Laura has current qualifications which include:


NVQ 3 Health and Social Care


Level 3 End Of Life Care


Level 2 Prevention and Control Of Infection


Level 2 Safe Use Of Medicines


Foundation level Sage and Thyme Listening and Responding To People Who Are Worried Or Distressed


Namaste care providing meaningful activities to people in all stages of dementia


St Barnabas End Of Life Care course for HCA


Level 2 Principles of Dementia Care


Level 2 The Care and Management of Diabetes

Patricia

Patricia Giles

Job Title: Welfare Manager Joined: 2007

Having started at South Coast Nursing Homes in 2007 as a Care Assistant, I have progressed from Senior Care Assistant to my current role of Welfare Manager.


Working closely with Debbie Hathaway, our lovely Matron, I (in conjunction with other members of staff) ensure our residents are looked after exceptionally well, they have what they need to make their stay with us a happy one and work hard behind the scenes to provide activities that ensure our resident's well-being.


I take further courses in my own time in order to keep up to date with current standards and techniques.


My current qualifications include:


NVQ 3 Health and Social Care


Level 3 End Of Life Care


Level 2 Prevention and Control Of Infection


Level 2 Safe Use Of Medicines


Foundation-level Sage and Thyme Listening and Responding To People Who Are Worried Or Distressed


Namaste care provides meaningful activities to people in all stages of dementia


St Barnabas End Of Life Care course for HCA


Level 2 Principles of Dementia Care


Level 2 The Care and Management of Diabetes


Falls prevention course

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pentlands to verify any information. View our terms and conditions. Pentlands has an Enhanced Service - more info.