Care for Veterans

Gifford House, Boundary Road, Worthing BN11 4LJ
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9.8 30 Reviews
  • Care for Veterans, Worthing
Care for Veterans (formerly The Queen Alexandra Hospital Home) was established in 1919 to care for those soldiers returning from World War I with life-changing disabilities.

Today, Care for Veterans provides long term Nursing and Residential care and short stay Respite Care to ex-Servicemen and women and their families. Care is also provided in separate wings for those with mild dementia symptoms and those with Learning Disabilities. Whilst priority is given to accommodate residents who have military connections, someone with sympathy for military personnel may be considered for admission if there is an available room.

Therapy options include physiotherapy, occupational therapy, speech and language therapy and a counselling service.

Care for Veterans provides daily social and recreational activities and a chaplaincy service. Events and Outings are organised on occasions – all delivered from the charity's facilities in Worthing, West Sussex.

The Home is surrounded by gardens, has benefit of a small library, a sunny conservatory and a large Day Room to receive visitors and participate in talks, quizzes and musical sessions.

A Day Care facility use has recently been added to the service, which can assist someone as per individual need.
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Care Provided by Care for Veterans

Primary Care Categories

  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Vanessa Devenish (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 102

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • Here at Care for Veterans, visitors are welcome at any time of the day. However, Care for Veterans reserves the right to implement visitor restrictions during outbreaks of infectious diseases. Please ask for the latest visitor guidelines.

Parking

  • Visitor parking on site.

Care for Veterans Reviews (30)

9.8

Care for Veterans has a Review Score of 9.8 (9.819) out of 10, based on 18 reviews in the last 2 years.
Over all time Care for Veterans has 30 reviews.

Overall Experience
  • 26
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Date Published
  • 30
  • 9
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  • 18
  • 12
Reviewer Connection to Care for Veterans
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  • 1
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Total of 30, showing 21-30
Review from Yvette D (Sister of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother has been at the Care for Veterans home for eighteen months.
He has been treated with care and dignity, the staff are exceptional from the management to cleaners all showing kindness to us and our brother.
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Review from Keith C (Son of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was moved to the palliative care team at Care for Veterans from a hospice (due to an aneurysm). We were initially anxious about the move, but it turns out we could not have done better. Dad was there for the month of May, and we visited every day. We were allowed to decorate the room with photos
that were meaningful to Dad. The care was great, both medical and the support team. Dad was coeliac, and they always had a good offering, despite his poor appetite. The team who cared for Dad were enthusiastic and empathic. We always found he had been shaved, and his hair combed, and as his condition got worse nothing seemed to faze them or their kindness. As visitors, we were always welcomed and could talk to the staff if we had any concerns. When the end came they were both professional and sensitive. I cannot fault them.
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Review from Debbie G (Daughter of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to stay at Care for Veterans after being in hospital.
The care and commitment of the staff are beyond excellent. Having worked many years in nursing I can honestly say it is the best home I have ever visited.
My father especially enjoyed the therapy side.
But the staff didn't just
care for the resident they were also fantastic with the families.
Their end of life care is unsurpassable..the respect and love of the staff..and the dignity for my father.
I highly recommend Care for Veterans
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Review from Maggie F (Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some staff are excellent and compassionate. Some carers take a long time to resolve Problems with my sling are still unresolved which is difficult for both me and staff. Vegetarian food is variable and often mushy. I deeply appreciate the relationships I have with some staff. I am concerned about the
way in which the Matron has approached concerns about my care.
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Review from David T (Father of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Consistently wonderful. Marvellous staff.
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Review from Carolyn N (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having had a stroke my mother is in Care for Veterans purely for rehabilitation prior to her moving back home. The process for her to be admitted was quick and courteously attended to. The daytime staff ensure her needs are dealt with with dignity and are always pleasant, friendly and kind. As I am
not present at night I cannot comment on night time staff. My mother has a dedicated nurse and care assistant; her nurse always has time to speak to us and answer our questions and her care assistant is very kind.
The physio and occupational therapy teams are also very kind and caring - we are keeping our fingers crossed that they can work some magic on our mother! We never expected my mother to be in a home (albeit for a short period of time) and although there is no place like her own home, this is quite an exceptional home.
My only criticism would be the food but it must be very difficult to please all the residents.
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Review from Doreen J (Wife of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting Care for Veterans, I have always found the staff to be welcoming, cheerful and ready to help.
The rooms are kept clean as are the residents.
Residents are always treated with respect.
Medical problems are taken care of, taking away the stress from relatives.
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Review from Anne B (Wife of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All residents should be entitled to a single room.
Residents sharing have a television each, they are watching different channels, the volume is usually loud. Also, some residents prefer to sit in the dark, and if their fellow resident cannot speak, they are in the dark also.
As a 'hospital home',
there should be a qualified nurse to enable residents who have to have a drip to be able to stay in the home instead of being taken to a hospital.
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Review from B R (Father of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely pleased with the care and kindness shown to our son.
He has been a resident for five years and is very happy and considers this his home.
He has built up a very good rapport with the staff and we consider ourselves very lucky that he was able to come here.
He benefits a lot from
the physio care which keeps him in good general health.
He enjoys the social side and Care for Veterans provide a wide range of activities for all residents.
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Review from J P (Power of Attorney of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention. Spacious and clean accommodation. Varied and interesting meals - atmosphere more of a home than care environment. Well trained and attentive staff. Day room lacks atmosphere and needs a central point, such as the former coffee shop facility.
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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Care for Veterans is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Care for Veterans is calculated as follows: ( (175 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 210 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Care for Veterans is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Pauline

Pauline Jones

Job Title: Commissioning and Placement Officer Joined: 2010

Pauline Jones
Commissioning and Placement Officer
Care for Veterans

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Care for Veterans to verify any information. View our terms and conditions. Care for Veterans has an Enhanced Service - more info.