Brendoncare Stildon

Dorset Avenue, East Grinstead RH19 1PZ

Brendoncare Stildon is a purpose-built care complex located in East Grinstead and comprises a nursing home for 32 residents, 11 close care apartments and a small daycare centre.

The complex provides a specifically designed home where older people can be assisted to live as normally as possible while remaining independent and enjoying fulfilling, happy lives.

Stildon is convenient for East Grinstead centre and all its amenities. Residents can enjoy the pretty mature gardens that surround the complex.

Skilled care is offered by the staff and they are proud to do so in an atmosphere where residents feel they are still in charge of their lives.

Group: Brendoncare Foundation

Person in charge: Naomi Butcher (Care Home Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brendoncare Stildon: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Brendoncare Stildon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Brendoncare Stildon in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.87 for Brendoncare Stildon is calculated as follows: ( (20 Excellents x 5) + (3 Goods x 4) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.563 Points relating to the number of positive Reviews for Brendoncare Stildon is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6.4 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Brendoncare Stildon has a Review Score of 8.4 (8.433) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brendoncare Stildon?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brendoncare Stildon

  • Daughter of Resident/Service User
    2

The home has a relaxed and very friendly atmosphere, I always feel so welcome when I visit. I feel that the staff do actually care about the residents more as part of an extended family group and particularly enjoy the humorous 'banter' that is exchanged without loss of professional behaviour to resident and visitor alike.

My mother can be cross and tearful with frustration and will often tell me that a member of staff has spent time with her or that they never seem to bear any grudges the following day.

The overall care and compassion in often difficult circumstances shown by the staff is excellent and I recommend Stildon to anyone who finds themselves needing residential care.

How likely would you be to recommend Brendoncare Stildon? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Naomi Butcher, General Manager at Brendoncare Stildon responded to this review on 26 Apr 2018:

Thank you for your lovely review of Brendonare Stildon. We are always striving to provide person centred care with our caring staff. We wish you and your family all the very best.

After the sudden onset of my father's terminal illness we as a family were faced with a dilemma. We had to decide the correct care pathway for him. We had a choice of him remaining in his own surroundings, a hospice or care home.
He needed professional medical assistance for his well being 24 hours a day. We went and viewed Stildon East Grinstead. From the moment we arrived, we were greeted by friendly, knowledgeable qualified staff who showed us the facilities available.
Stildon is immaculate with comfortable rooms and cleaned to a high standard. My father was shown compassion by all staff members and we were content knowing he was in good hands. He was allowed visitors daily who were also made most welcome.
We as a family would like to thank all who run and work for this care home. You do an amazing job and not only provide care in such a difficult time to our loved ones but also give the family support also. Well done Stildon, we highly recommend you.

How likely would you be to recommend Brendoncare Stildon? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Naomi Butcher, General Manager at Brendoncare Stildon responded to this review on 04 Apr 2018:

Thank you for your very kind words. It was our pleasure and privilege to provide the support needed and we wish you and your family all the very best.

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