Brendoncare Stildon

Dorset Avenue, East Grinstead RH19 1PZ
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9.8 54 Reviews
  • Brendoncare Stildon, East Grinstead
Only a short distance from historic East Grinstead’s town centre, Brendoncare Stildon care home comprises a 32 bedroom care home and 11 adjoining extra care apartments. Residents can either stay on a permanent basis or on short term respite care after an illness, operation or when regular carers are away.

High quality nursing care is provided at the care home, which prides itself on ensuring that every resident receives personalised, dignified care. There's a friendly, family atmosphere throughout the care home. Its wellbeing team ensures there is always something interesting going on for those who wish to join in. Activities include seated exercise, music and movement, baking and gardening - all tailored to residents' individual interests.

Its restful, attractive gardens have seating areas which are perfect for spending quiet time with loved ones.

The home is very proud to maintain a 5-star food hygiene rating from the Food Standards Agency (January 2023) and the kitchen staff talk to residents to ensure their needs are always met. These could be dietary, allergy, religious or specific likes and dislikes.

The extra care apartments enable older people to live independently, knowing that care is close at hand 24/7 whenever they need it.
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Care Provided by Brendoncare Stildon

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 32 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1691 – £2185

The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
Respite stays cost an additional 10% per week on the standard fee.
Anyone who moves in to a Brendoncare home as a permanent resident is eligible for Care for Life This is a charitable top up payment ensures that once welcomed into our home, we will not ask anyone to leave other than in exceptional circumstances.

These prices are only a guideline, please contact Brendoncare Stildon to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katy Miller (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Brendoncare Stildon Reviews (54)

9.8

Brendoncare Stildon has a Review Score of 9.8 (9.793) out of 10, based on 17 reviews in the last 2 years.
Over all time Brendoncare Stildon has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brendoncare Stildon
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Total of 54, showing 41-54
Review from Trevor P (Son of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old mother went into Stildon, East Grinstead in mid-October 2020 after 3 falls in her flat. Initially, she went in for respite but is now residing as a permanent resident.
I have found all of the staff extremely polite and kind and it would seem nothing is too much trouble for them.
The
management team have also been very kind and from my perspective put the needs of the resident above every other consideration.
I have found the whole team (management and staff) to be very understanding, responding to emails, phone calls and visits in a very timely, friendly and considerate manner. I can't thank them enough for that attention to detail and customer service.
My mother was not initially very content to stay in Stildon (nobody likes change) but it is a credit to the staff that she is now very happy where she is. She is liked by the staff who care for her, but she also likes them very much.
Well done Stildon and thanks for your help during this difficult period.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for taking the time to give us a review. It has been a pleasure welcoming your mum and the family to Brendoncare Stildon. I am glad to hear that you feel so well supported by us.

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Review from J P (Daughter of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stildon has definitely been the right choice for my mum's care. The staff are very kind and try to cater to her particular likes and dislikes. Although I am aware that activities are available to residents, Mum has never enjoyed 'organised fun' and her wishes are respected. It has been a difficult time
for all care homes but throughout Mum's time as a resident, I have remained confident that Stildon does everything it can to keep her safe. In my experience, sometimes communication and organisation are not quite as efficient as they could be, although this may be due to the additional burden of dealing with and adapting to new regimes in the light of the Covid pandemic. Having said that, if I had to choose between a kind and caring home or a highly efficient one, I'd opt for the former every time. Thank you to all the staff for the tremendous work they do.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your lovely review, which is particularly welcome as we continue to experience challenges every day as we adapt to Covid. We take on board your comments about communication and efficiency and strive to improve.

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Review from A W (Resident) assisted by family/friend published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would have been nice to have more activities.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for taking the time to give us a review, and I am pleased that overall you are very happy with the care received. I recognise and apologise for the lack of activities and am pleased to say that we now have a new and dynamic activities coordinator in-post; who started this week.

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Review from Sylvia K (Wife of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of our experience over a fortnight has been very positive. My husband has Parkinsons disease and early dementia and all staff have been very caring and delightful in their care for him.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for the lovely review. We so enjoyed looking after your husband and look forward to welcoming you both again in the future. Take care Annie.

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Review from S I (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always well looked after. She is always kept nice and clean and wearing nicely matching clothes, shoes and socks. Her room is also spotlessly clean and tidy and her bits and bobs are treated with care. She is treated with respect and when awake usually has a nice smile when the carers bring her
tea etc. and stop and chat to her.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

We enjoy having your lovely Mum living with us. Thank you so much for taking the time to give us a review, it is much appreciated.

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Review from Linda (Relative of Resident) published on 29 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative has lived at Stildon for 5+ years, his needs, medication, likes/dislikes etc were assessed in detail prior to admission and are regularly assessed/updated.
The skilled, caring staff treat him with dignity and respect in a professional but personal, friendly manner.
The individual call
bell system is excellent and callers are responded to immediately.
There is a good diary of activities. The wheelchair accessible, sheltered garden is a pleasure to sit in on a fine day.
There is a lovely welcoming "homely" atmosphere throughout the purpose-built building and the standards of cleanliness, hygiene and laundry are good.
The Manager has an open-door policy for relatives, residents and staff and encourages a good team spirit so staff turnover is low, it is most unusual for agency staff to be called in.
My relative was in 3 other local nursing homes whilst on the waiting list for admission to Stildon - it is by far the best one that he has lived in.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you so much for taking the time to write such a positive review of our home. At Stildon we aim for a happy family atmosphere. I am so glad that you feel this is the case. Your contribution is much appreciated.

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Review from Mary O (Ex Family Member) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a full-time carer to my ex-husband who attends the daycare centre for two days a week. He has been attending for nearly a year now. He thoroughly enjoys his time there. The staff are excellent. Very caring, considerate and professional. They are friendly and very helpful i.e. first class. I am
extremely grateful that this service is available.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your review and good to hear that your ex-husband enjoys his time with us.

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Review from Susan Q (Daughter of Resident) published on 11 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very welcoming, friendly day-care centre. Nothing is too much trouble for the excellent staff, who are very knowledgable about the needs of dementia sufferers. Although my mother only attends one day a week she has grown very fond of the care team. The centre has the benefit of being attached to the
main care home building, so the attendees can often join in with the many entertainments held there. Mum is always in a very good mood when I collect her, having taken part in fun activities such as singing, bingo, gardening and meeting visiting pets and toddler groups. She also enjoys the well-planned lunch menus and many cups of tea. This allows me to enjoy a few hours to myself, knowing that she is in a safe, caring and stimulating environment.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your review. We are pleased to hear your Mum enjoys her time with us and to be able to give some time for yourself.

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Review from John H (Husband of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is always welcomed so genuinely by staff and other users. The menu from which to select her meal is very varied over a period of time. Activities also seem to be both varied and relevant. She also gets to relate to the other occupants when they come together to share activities. The day is vital
to my wife and to myself.
Reply from Home Manager, Home Manager at Brendoncare Stildon

Thank you John for your feedback. We have expanded our activity repertoire recently and are glad your wife is enjoying this.

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Review from Joan R (Wife of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has recently begun attending Stildon Day Care and has settled down very well.
He has Alzheimer's and staff are very understanding and patient with him. They assist him as necessary but also encourage him to take part in activities for stimulation.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your review and it is good to hear your husband is settling in well.

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Review from J S (Cousin of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really pleasant environment not too large and where everyone knows their residents well. The staff always however busy find time to talk to their residents and help them with even the smallest tasks. Domestic staff can always be found cleaning and tidying which shows when visiting. Clean and tidy
with none of the odours associated with some care homes. Cannot find anything negative to say.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for taking the time to give us a review.

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Review from Lawrence K (Son of Resident) published on 7 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank 2 lovely ladies who looked after my father in the daycare unit. They are on duty Monday to Thursday.
Unfortunately, he only stayed on 2 Wednesdays. He is now in hospital.
Both of the ladies were kind and compassionate. The daycare unit can be highly recommended.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you so much for the lovely review. We are so proud of our ladies, they do a great job Mon-Thurs, as does our staff on a Friday. Please pass on our best wishes to your father.

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Review from Pamela G (Daughter of Resident) published on 26 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has a relaxed and very friendly atmosphere, I always feel so welcome when I visit. I feel that the staff do actually care about the residents more as part of an extended family group and particularly enjoy the humorous 'banter' that is exchanged without loss of professional behaviour to resident
and visitor alike.


My mother can be cross and tearful with frustration and will often tell me that a member of staff has spent time with her or that they never seem to bear any grudges the following day.


The overall care and compassion in often difficult circumstances shown by the staff is excellent and I recommend Stildon to anyone who finds themselves needing residential care.

Reply from Naomi Butcher, General Manager at Brendoncare Stildon

Thank you for your lovely review of Brendonare Stildon. We are always striving to provide person centred care with our caring staff. We wish you and your family all the very best.

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Review from Susan D (Daughter of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the sudden onset of my father's terminal illness we as a family were faced with a dilemma. We had to decide the correct care pathway for him. We had a choice of him remaining in his own surroundings, a hospice or care home.
He needed professional medical assistance for his well being 24 hours
a day. We went and viewed Stildon East Grinstead. From the moment we arrived, we were greeted by friendly, knowledgeable qualified staff who showed us the facilities available.
Stildon is immaculate with comfortable rooms and cleaned to a high standard. My father was shown compassion by all staff members and we were content knowing he was in good hands. He was allowed visitors daily who were also made most welcome.
We as a family would like to thank all who run and work for this care home. You do an amazing job and not only provide care in such a difficult time to our loved ones but also give the family support also. Well done Stildon, we highly recommend you.
Reply from Naomi Butcher, General Manager at Brendoncare Stildon

Thank you for your very kind words. It was our pleasure and privilege to provide the support needed and we wish you and your family all the very best.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Brendoncare Stildon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Brendoncare Stildon is calculated as follows: ( (165 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 198 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brendoncare Stildon is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Katy

Katy Miller

Job Title: General Manager Joined: 2025

I have almost 20 years of experience in the care sector, starting out as a support worker and progressing to Registered Manager. I bring a wealth of hands-on expertise and leadership to Brendoncare Stildon. My journey has been driven by a deep commitment to delivering exceptional person-centred care, fostering team development and ensuring residents live with dignity and purpose.


Having managed diverse services including nursing homes, supported living and reablement services, I am passionate about embracing innovative care practices while maintaining the values at the heart of Brendoncare. I strive to create a warm, welcoming environment where both residents and staff feel valued and supported.


Outside of work, I enjoy staying active through regular gym sessions and bike rides, which help me maintain focus and energy in my professional life. I am thrilled to join the Brendoncare community and look forward to building on its reputation of excellent care.

Louisa

Louisa White

Job Title: Deputy Manager Joined: 2021

I have been working in care for the last 20yrs. Initially I joined Brendoncare having been recruited from South Africa in 2004. I worked as registered nurse and later as team leader until 2010 when I left to became a registered manager of a Care Home in Crowborough, East Sussex.


In December 2021, I rejoined Brendoncare Stildon as deputy manager as I knew the home to be very homely and friendly. People here go out of their way to help and support residents, relatives and colleagues.


I am married and have 2 children and 2 grandchildren. I enjoy spending time with my family and walking my dogs.

Maria

Maria Thomas

Job Title: Administrator Joined: 2022

I joined Stildon in June 2022 as the Receptionist and moved to the Administrator role in 2023, this is my first experience of working in a nursing home and I love the relationships that we have as a team with both the residents and relatives.


Working for a charity and answering to trustees rather than shareholders means that decisions are made with the residents’ best interests at heart. Sharing our Care for Life promise with prospective residents and families puts them at ease and they can relax knowing that their loved one will get the best of care for the rest of their life.


Outside work, I enjoy reading, paper crafts, listening to music, art and spending time with my family including my two grown up daughters.

Pauline

Pauline James

Job Title: Receptionist Joined: 2023

I joined Brendoncare Stildon in 2023. It was a total change to my working career as I’d only known the inside of an office before, so to be put at the forefront of the home meeting and greeting all our visitors has been a great change. If I’d have known what a positive step this was going to be, I would have done it sooner.


I’ve been married for 45 years and have two grown-up children and 5 grandchildren. We love spending time as a family creating memories - going on beach outings, holidays abroad, cinema and bowling, to name but a few. My husband and I also enjoy going to the theatre and football, be it premiership or supporting the local town team.

Sharon

Sharon Oliver

Job Title: Well-being Coordinator Joined: 2024

Prior to joining Brendoncare, I worked as a legal PA for several years in London. I later worked in a similar Activities role in Tonbridge Wells but wanted to work closer to home. I joined Brendoncare in August 2023. I can honestly say that, compared to the office-based roles I’ve had (as interesting as they were), this is the best job I’ve had as it’s more person-centred and I much prefer to be working with people rather than paper!


In my spare time, I get involved in amateur dramatics including doing panto. I also enjoy dancing and practice yoga and Pilates.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brendoncare Stildon to verify any information. View our terms and conditions. Brendoncare Stildon has an Enhanced Service - more info.