Brendoncare Stildon

Dorset Avenue, East Grinstead RH19 1PZ
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9.8 54 Reviews
  • Brendoncare Stildon, East Grinstead
Only a short distance from historic East Grinstead’s town centre, Brendoncare Stildon care home comprises a 32 bedroom care home and 11 adjoining extra care apartments. Residents can either stay on a permanent basis or on short term respite care after an illness, operation or when regular carers are away.

High quality nursing care is provided at the care home, which prides itself on ensuring that every resident receives personalised, dignified care. There's a friendly, family atmosphere throughout the care home. Its wellbeing team ensures there is always something interesting going on for those who wish to join in. Activities include seated exercise, music and movement, baking and gardening - all tailored to residents' individual interests.

Its restful, attractive gardens have seating areas which are perfect for spending quiet time with loved ones.

The home is very proud to maintain a 5-star food hygiene rating from the Food Standards Agency (January 2023) and the kitchen staff talk to residents to ensure their needs are always met. These could be dietary, allergy, religious or specific likes and dislikes.

The extra care apartments enable older people to live independently, knowing that care is close at hand 24/7 whenever they need it.
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Care Provided by Brendoncare Stildon

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 32 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1691 – £2185

The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
Respite stays cost an additional 10% per week on the standard fee.
Anyone who moves in to a Brendoncare home as a permanent resident is eligible for Care for Life This is a charitable top up payment ensures that once welcomed into our home, we will not ask anyone to leave other than in exceptional circumstances.

These prices are only a guideline, please contact Brendoncare Stildon to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Katy Miller (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Brendoncare Stildon Reviews (54)

9.8

Brendoncare Stildon has a Review Score of 9.8 (9.793) out of 10, based on 17 reviews in the last 2 years.
Over all time Brendoncare Stildon has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brendoncare Stildon
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Total of 54, showing 21-40
Review from H T (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely impressed with the excellent level of nursing and residential care provided at Brendoncare Stildon. Following a stroke, our mother is entirely reliant on the staff for all her needs. The home is always clean. Communication is good, staff are friendly, professional and respectful.
Brendoncare, Stildon strive to provide an inclusive, warm and stimulating environment for which we are very grateful.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you so much for taking the time out to leave us such a kind review, it was our pleasure having your mother here with us at Stildon.

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Review from Debbie S (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers in this home are always helpful, happy and very caring. Nothing is too much to do for my dad. We can not thank them enough for all they do. I would highly recommend this top-class care home.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your kind words and for taking the time out to write them; I am so glad that your dad has settled well at Stilton. We pride ourselves on a caring family feel. Staff enjoy looking after your dad; he is very much one of the Stildon family now.

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Review from Jennifer M (Wife of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On making my initial telephone call to Brendoncare Stildon almost nine months ago and hearing a gentle caring voice, I felt comfortable. Questions were answered regarding respite care. Three months later when I was really in need of help and advice regarding my husband's care, that is exactly what I
got once again from the person answering the telephone. My daughters and I were invited to visit, we could see the care being given. Within a week, my husband was in Stildon and everything was done to make him comfortable and help him settle in. I feel so blessed to have him being cared for by the devoted staff and I must add the chef serves delicious meals.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your very kind comments. I am so glad that your husband is settled and that you feel he is receiving the best of care. We aim to provide a comfortable, family environment where everyone feels free to ask questions and be supported. Your lovely review validates this for everyone. I will of course pass on your lovely comments to all the staff, especially the chef.

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Review from Jane R (Daughter of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Stildon for well over a year. When she arrived she was very frail, could hardly walk and was very down and sad. With the support and care from the nurses and carers she has gained weight, is able to walk really well and is very happy and content with her life at Stildon.
It makes me so happy that my Mum is safe and being well looked after. She enjoys all the activities and looks forward to meal times when she eats with all the other residents and enjoys conversations with them.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for the lovely review. We are so glad we have added such positivity and independence to your mum’s life. Your mum is an integral part of our Stildon family and is loved by everyone.

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Review from Fiona P (Daughter-in-law of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Stildon for over six years. From the first day, the staff have been welcoming and professional in their care and support. This was particularly noticeable during the pandemic where they worked tirelessly to keep the residents safe under extreme pressure. Our visits were
always enjoyable and we were made to feel like one of the family throughout our mother's stay.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your wonderful review on our home, Fiona.
Your mother was a kind and stoic person, who was very much loved and a part of our Stildon family.


Take care.

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Review from Sharon F (Niece of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the way my uncle was looked after in his final months. He was in the best place possible, with very caring staff.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your lovely review. It was a pleasure to look after your uncle. He was a very well-known East Grinstead man, with a wealth of talent, a privilege really. Wishing you all the best.

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Review from Shaun A (Son of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we were reviewing nursing homes for my mum, we were told by the nursing home manager, "We may not have a red carpet, but we offer red carpet service". Never was there a truer word spoken. A warm and relaxed atmosphere where the nursing staff are patient, courteous and go above and beyond. The care
home took the time to get to know Mum's interests, likes and dislikes to make her stay much more enjoyable. My mum resided here for thirteen months and during that time we knew she was safe, secure and treated with respect. Seeing her eyes light up when she heard a nurse's voice at the door or hearing the laughter coming from her room when we turned the corner, means so much when you have had to make that decision for a 'hotel with help' for your mum. When the weather permits, the outdoor garden is a great meeting place. Mum loved it there, so thank you team Brendoncare, keep up the amazing work! The song simply the best, sums up Brendoncare, Stildon.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Your lovely mum quickly became part of the Stildon family. She was great fun and we all loved caring for her. It was also marvellous to get to know and support you all as a family. Thank you, for the wonderful review, it means so much to us all.

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Review from Guy M (Son of Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a beautiful care home run by kind and caring people and when my mum became ill earlier this year, we knew it was the right choice, as it had been for my grandmother in 2010. I would like to thank the team who always run the extra mile to make Stildon what it is and to offer dignity and support
to their residents. I would thoroughly recommend this care home.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your wonderful review. It was a hard time for your family and I am so glad we were there for all of you.

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Review from Cheryl G (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing care home where the staff go above and beyond to make their residents feel at home. My father resided here for six months and the care he was given was outstanding. We, as a family were kept up to date and made to feel very welcome. My father was really happy here.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your wonderful review. It was such a pleasure to get to know your dad, I would often take a walk with him. It was a pleasure for our team to take care of your dad and support you as a family. Take care.

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Review from Sandra J (Daughter of Resident) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was only at Stildon for a few months until he sadly passed away. The staff were absolutely fantastic. So caring and happy. My dad was very happy and was always praising everyone every time we visited. Nothing is too much trouble for them. I cannot praise the staff enough. They care as if every
resident is their own family. Just wish we had discovered Stildon earlier.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you so much for your lovely review. Your dad was a real gentleman. It was a pleasure for all of us to care for him. All the best to you and your family.

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Review from K M (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad’s stay at Stildon was relatively short, but while he was there I was very happy with the care he received. The staff showed him care, respect and kindness, were always available to answer our questions and keen to know more about him, so that they could communicate with him about his life. His
room, which was newly decorated, was comfortable and always clean. The food always looked tasty and I remember sharing a very good chocolate cake with him. Sadly Dad passed away, but the staff all treated him with dignity and respect during that time and also had time for me. I am very grateful that his final months were spent at Stildon, as all the staff make it a very kind and happy place.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your lovely review. Your dad was a real gentleman. I am so glad our team were able to make a positive difference to him during his time with us. Take care and thank you again.

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Review from Anne M (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't fault the willingness of all the staff at Stildon to please. The residents and visitors are always treated with respect, dignity and a good shovelful of kindness. The building is well designed with the nurse's stations and services in the centre of a "roundabout" of rooms over two floors. No
one room is cut-off in this scenario and all staff, from the bottom to the top, were always passing Mum's door to smile, wave and generally keep an eye on her. My mum was infirm and suffering from dementia. She went into Stildon three years ago. I was worried about admitting her, but she was made so very welcome and had a lovely room with a door into a garden, that she quickly told me "I like it here". At first, she was well enough to spend time in the communal areas which she loved. As her health failed, she needed more nursing care which I found to be exemplary. Sadly, she has passed away now but that aspect of her residency was handled with the utmost respect and kindness for us both too.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your very kind review. Looking after your mum was a joy; she was very much one of the Stildon family and will be missed.

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Review from Helen T (Daughter of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so thankful I picked Stildon for my 92-year-old mum to recover from another fall and resulting operation on her leg. She ended up staying 2 months. So many of the staff were so caring, so kind and so helpful to me as well as Mum. Efficient yet so friendly. It was like a home from home! Can’t recommend
it enough! Lovely atmosphere, brilliant staff including nurses, office staff, reception, carers, cleaners, laundry staff, repairmen, it was every level of staff and of course, the manager who is lovely, so caring, understanding and patient. If Mum ever needs to stay anywhere again. I would definitely choose Stildon again.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for your kind words, it was a pleasure to support you and your mum through her rehabilitation. It would be lovely to see you both again should you need our help.
I will ensure your review is passed to all our team here at Stildon.

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Review from Chris T (Son of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Stildon and its staff enough. My mum was taken into their care for the last few weeks of her life following her fight with cancer. They could not have been more helpful. Nothing was too much trouble, and I know that my mum was getting the best care possible. Mum passed a few days ago,
very peacefully and treated with utmost dignity. The team at Stildon were wonderful, even helping to sort out some issues with our GP surgery (who are grossly incompetent). There is no doubt that mum was in the right place, and my eternal thanks go to the manager and her team.
Reply from Janet Graham, Community Relations Manager at Brendoncare Stildon

Thank you for taking the time to leave your review on the care you received whilst your mum was with us at Stildon. I will ensure our staff are all aware of your kind review. I am so sorry to hear of your mother's recent passing at this difficult time of year. We wish you and your family a peaceful Christmas.

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Review from Paul K (Nephew of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt who has just turned 100, moved to Stildon in December 2019. We were really apprehensive when looking for a nursing home. I cannot praise Stildon and its staff highly enough. The management and staff are warm, caring and efficient. They are very attentive to her needs. Communication with us
has been very good. Thanks to all of you for organising a wonderful 100th birthday party for her!
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you for taking the time to leave such a wonderful review. It was a pleasure and privilege to be able to celebrate your aunt's special birthday with her family and friends. I will pass your lovely comments to our team.

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Review from J S (Cousin of Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was initially scared of the changes but she soon adapted as the staff were so friendly and caring, everyone indoors and out. Nothing was too much trouble and we could rest assured she was well and safe.
Reply from Annie Burisky, Home Manager at Brendoncare Stildon

Thank you so much for the fabulous review. Your cousin was a loved member of the Stildon family. Always the party girl. We are so glad they were able to allay her initial fears about coming to live in our home. It really helped that she was surrounded by many of her treasures from home.

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Review from M M (Daughter of Resident) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are looking after my mum really well. They are gentle and caring and do their best to get her to eat and making her an extra cooked meal in the evening.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you so much for taking the time to review us. It is a pleasure to have your Mum living with us as part of the Stildon family. Stay safe and best wishes.

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Review from L I (Wife of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all cases for my husband, we find he is well catered for in care nursing and respect. The staff are really tolerant and the manager is first class in advising the relatives during this most turbulent year. Overall Stildon gives the feeling of belonging to a large family. I really do sincerely appreciate
the calm I feel with my husband being truly cared for. Thank you.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you for your kind words, what a boost on a dark day in January. I have to say your husband brings joy to our lives most days and is very much a valued member of our Stildon family.

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Review from Lynda S (Daughter of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother arrived at Stildon a few months ago, not an ideal time to arrive in a nursing home for the first time with Covid all around and limitations around visiting, but the home has kept us fully informed on everything that is happening at all times. We look forward to better times in the coming year.
The staff are caring, and Mum seems very happy, albeit a little confused at times about the lack of us being able to visit. It is a very friendly environment.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

Thank you, Lynda, for your kind review. I am so pleased you have given us five stars for treating your mum with dignity, it is what we aim for in every interaction. As the challenges continue with Covid, we aim to be as flexible as possible with all aspects of our care and management of the home.

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Review from Richard B (Nephew of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best thing about this home is the staff who are very competent and friendly. The rooms are nice and when my aunt first moved in we were allowed to bring a couple of pictures to put on the wall to personalise it a bit. They always keep us up to date with news of my aunt and are welcoming when we
go to visit.
Reply from Annie Burisky, General Manager at Brendoncare Stildon

We are so glad you are happy with your Aunt’s care. We pride ourselves on the strength of the team in delivering relationship centred care.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Brendoncare Stildon is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Brendoncare Stildon is calculated as follows: ( (165 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 198 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brendoncare Stildon is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Katy

Katy Miller

Job Title: General Manager Joined: 2025

I have almost 20 years of experience in the care sector, starting out as a support worker and progressing to Registered Manager. I bring a wealth of hands-on expertise and leadership to Brendoncare Stildon. My journey has been driven by a deep commitment to delivering exceptional person-centred care, fostering team development and ensuring residents live with dignity and purpose.


Having managed diverse services including nursing homes, supported living and reablement services, I am passionate about embracing innovative care practices while maintaining the values at the heart of Brendoncare. I strive to create a warm, welcoming environment where both residents and staff feel valued and supported.


Outside of work, I enjoy staying active through regular gym sessions and bike rides, which help me maintain focus and energy in my professional life. I am thrilled to join the Brendoncare community and look forward to building on its reputation of excellent care.

Louisa

Louisa White

Job Title: Deputy Manager Joined: 2021

I have been working in care for the last 20yrs. Initially I joined Brendoncare having been recruited from South Africa in 2004. I worked as registered nurse and later as team leader until 2010 when I left to became a registered manager of a Care Home in Crowborough, East Sussex.


In December 2021, I rejoined Brendoncare Stildon as deputy manager as I knew the home to be very homely and friendly. People here go out of their way to help and support residents, relatives and colleagues.


I am married and have 2 children and 2 grandchildren. I enjoy spending time with my family and walking my dogs.

Maria

Maria Thomas

Job Title: Administrator Joined: 2022

I joined Stildon in June 2022 as the Receptionist and moved to the Administrator role in 2023, this is my first experience of working in a nursing home and I love the relationships that we have as a team with both the residents and relatives.


Working for a charity and answering to trustees rather than shareholders means that decisions are made with the residents’ best interests at heart. Sharing our Care for Life promise with prospective residents and families puts them at ease and they can relax knowing that their loved one will get the best of care for the rest of their life.


Outside work, I enjoy reading, paper crafts, listening to music, art and spending time with my family including my two grown up daughters.

Pauline

Pauline James

Job Title: Receptionist Joined: 2023

I joined Brendoncare Stildon in 2023. It was a total change to my working career as I’d only known the inside of an office before, so to be put at the forefront of the home meeting and greeting all our visitors has been a great change. If I’d have known what a positive step this was going to be, I would have done it sooner.


I’ve been married for 45 years and have two grown-up children and 5 grandchildren. We love spending time as a family creating memories - going on beach outings, holidays abroad, cinema and bowling, to name but a few. My husband and I also enjoy going to the theatre and football, be it premiership or supporting the local town team.

Sharon

Sharon Oliver

Job Title: Well-being Coordinator Joined: 2024

Prior to joining Brendoncare, I worked as a legal PA for several years in London. I later worked in a similar Activities role in Tonbridge Wells but wanted to work closer to home. I joined Brendoncare in August 2023. I can honestly say that, compared to the office-based roles I’ve had (as interesting as they were), this is the best job I’ve had as it’s more person-centred and I much prefer to be working with people rather than paper!


In my spare time, I get involved in amateur dramatics including doing panto. I also enjoy dancing and practice yoga and Pilates.

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